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IBM Watson Health Phytel
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KLAS Research Director - Bradley Hunter
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Bradley Hunter

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bradley.hunter@klasresearch.com

801-734-6277

 
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During our implementations, IBM has done a wonderful job of showing us what their solutions can do...

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IBM created a training video that we plan to make part of our annual training for all of the...

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Manager

I do QA on random reminders that the solution sends out to patients, and it is very rare that I find...

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Manager

The vendor has a reporting system that can monitor almost any outcome that we want to see, like...

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Manager

Our client success manager is very good at letting us know whether something that we would like to...

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Manager

When we first contracted with the vendor, our primary goal was to meet patient-centered medical home...

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Manager

During the COVID-19 pandemic, we stopped making reminder calls for a few months because we were...

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Manager

The solution does what we want it to, and it is accurate 99% of the time. However, a minor...

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Director

We use Phytel's system for identifying care gaps and for patient outreach, but we will be...

Jun 2021
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Director

There have never been any data-quality checks on Phytel's data. Phytel is constantly trying to...

Jun 2021
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Director

It isn't very easy to run reports out of Phytel's tool. The product and technology don't meet our...

Jun 2021
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Director

Phytel's support people are available and responsive. There is a good vendor relationship, and there...

Jun 2021
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Director

If my peers were looking to be successful at value-based contracting, I would likely not recommend Phytel....

Jun 2021
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Manager

There have not been any hiccups on IBM’s part in the recent past. Not only have there not been...

Mar 2021
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Director

When we moved platforms, IBM hadn't integrated the Phytel functionality with the claims...

Jan 2021
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Director

We have always gotten great customer service. Phytel works with us very closely. We always have an...

Jan 2021
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Director

Our account representative has done a great job. This individual has laid out the plan and gotten...

Sep 2020
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Director

When I think of interoperability, I think about sharing patient data between the clinicians who are...

Sep 2020
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Director

We have asked IBM for some things that we have seen others with similar systems do or things that...

Sep 2020
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Director

Recent developments for this solution have been minimal. We backed off from a lot of things, and I...

Sep 2020
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