IBM Watson Health Phytel Comments

 

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User Commentary

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Manager

Functionality and Upgrades

The vendor definitely provides a wonderful service for us. If our staff had to make reminder phone...

Sep 2020
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Manager

Service and Support

The only person that I speak with is our account representative, and that person is very responsive....

Sep 2020
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Manager

Relationship

Our account representative has been very good about telling us whether there might be additional...

Sep 2020
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Manager

Lessons Learned

With the last thing that we implemented, we went back and forth a bit with identifying payers. The...

Sep 2020
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Manager

Functionality and Upgrades

The benefit of the product is that we are able to contact so many patients within such a short...

Sep 2020
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Manager

Lessons Learned

We were going back and forth about opting patients out. One issue was around patients having an...

Sep 2020
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Manager

Functionality and Upgrades

IBM Watson Health Atmosphere saves our front desk staff from having to remind patients about their...

Feb 2020
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Manager

Functionality and Upgrades

The system enables us to create a registry of patients that is not only based on data from the EMR...

Feb 2020
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Manager

Service and Support

I would like the support for IBM Watson Health Atmosphere to improve.

Feb 2020
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Director

Functionality and Upgrades

The system isn’t part of our long-term plans. It is a good tool. The key is to validate what is...

Jan 2020
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Director

Relationship

The vendor has some great folks on their team that constantly listen to what we say when we meet...

Jan 2020
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Director

Other Observations & Comments

The best practices for IBM would be to ensure that they are educating the end user and monitoring...

Sep 2019
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Director

Functionality and Upgrades

The use of the product seems inconsistent from where I am sitting. If I am an intern or an employee...

Sep 2019
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Director

ROI / Cost (care and feeding)

There is a bit more nickel-and-diming under the new contract with IBM than there was under our...

Sep 2019
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VP/Other Executive

Implementation and Training

IBM doesn't do a whole lot of training. We trained them a lot. We figured out what the tool could do...

Sep 2019
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VP/Other Executive

Sales and Contracting

Part of the issue we had with the way IBM's product was promoted was that we were told that it was a...

Sep 2019
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VP/Other Executive

Technology

It is a lot harder to get IBM's system to work the way IBM said the product was going to work. The...

Sep 2019
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VP/Other Executive

Implementation and Training

We got IBM's system to integrate in the way we wanted it to in the end, but the process wasn't...

Sep 2019
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VP/Other Executive

Interfacing and Integration

IBM has a good quality product. It is fairly easy to use, but it isn't a great tool for frontline...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

We have a lot of coding needs, and there is no predictive method in the system. There is no program...

Sep 2019
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VP/Other Executive

Other Observations & Comments

IBM isn't proactive. We find mistakes with IBM's system all the time. In the beginning, IBM would...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

We use IBM's system to have really good conversations locally. Without the product, some of the...

Sep 2019
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VP/Other Executive

ROI / Cost (care and feeding)

We will definitely receive our money's worth with our newer contract, but there was a period of time...

Sep 2019
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VP/Other Executive

Other Observations & Comments

IBM is part of our medium-term plan. We are going through an EMR transition, and I am not sure...

Sep 2019
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VP/Other Executive

Sales and Contracting

IBM doesn't keep all of their promises. They told us that we could use the product for all of our...

Sep 2019
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VP/Other Executive

Service and Support

There was room for improvement with IBM's implementation services, but the implementation was good....

Sep 2019
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VP/Other Executive

Other Observations & Comments

I would highly recommend IBM, depending upon what someone is looking for in a system. There are some...

Sep 2019
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Director

Functionality and Upgrades

IBM Watson Health Atmosphere is superb. We get an occasional complaint, but that is pretty rare.

Sep 2019
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Director

Functionality and Upgrades

The product works as Phytel said it would. We have absolutely no problems. The system was just...

Sep 2019
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Director

Other Observations & Comments

We only had one system that IBM Watson Health Atmosphere was integrated with, and they integrated...

Sep 2019
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Director

Relationship

We are getting our money's worth. For 7 days a week, 365 days a year, there are no problems. I would...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

We are very satisfied with the product. It was not labor intensive, and it generated an optimal...

Sep 2019
 Helpful

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Director

Other Observations & Comments

I hope that the product will be just as good in a year. I have no way of knowing whether that will...

Sep 2019
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Analyst/Coordinator

Service and Support

The product works very well. We have had minimal issues with it, and any issues that I have had have...

Jul 2019
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Analyst/Coordinator

Implementation and Training

Our implementation with IBM was a wonderful and very seamless process. I really enjoyed it and...

Jul 2019
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Analyst/Coordinator

Functionality and Upgrades

IBM's platform isn't hard to use. It is very intuitive and user friendly. We constantly get...

Jul 2019
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Analyst/Coordinator

Other Observations & Comments

I am pretty tech savvy, but I know that some users feel that running reports is a bit cumbersome. We...

Jul 2019
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Analyst/Coordinator

Technology

IBM is on track when it comes to technology, and they are constantly looking to deliver new...

Jul 2019
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Analyst/Coordinator

Service and Support

The contact at IBM who we deal with has consistently been available to answer emails and assist us...

Jul 2019
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Manager

Functionality and Upgrades

For our patient-centered medical home, we tried for several years to have our staff make the...

Jul 2019
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Manager

Functionality and Upgrades

The system allows us to provide better service to our patients and produce better outcomes. When...

Jul 2019
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Manager

Functionality and Upgrades

The system has a new online dashboard that has a wealth of information. A few small things on the...

Jul 2019
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Manager

Service and Support

Our client success manager has been super. That person sets up discussions with multiple people to...

Jul 2019
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Manager

Relationship

We are working with Phytel to have access to an immunization data feed, and they are working with us...

Jul 2019
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Manager

Future Outlook

Phytel presented some goals and new technology that they were working on and that we were interested...

Jul 2019
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Manager

Implementation and Training

I send new users an email with a temporary password and information on how to log in and find the...

Jul 2019
 Helpful

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Manager

Service and Support

We frequently go back and forth with the data feeds. Getting IBM's IT people and our IT people...

Jul 2019
 Helpful

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Manager

Other Observations & Comments

The system wasn't meant to be part of our long-term plan because we were planning to eventually have...

Jul 2019
 Helpful

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Manager

Implementation and Training

Whenever we do an upgrade or implementation, the vendor is on top of things. They assign us an...

Jul 2019
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VP/Other Executive

Functionality and Upgrades

I have always been happy with the product. It is very easy to use. We can have almost anyone log in...

Jul 2019
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VP/Other Executive

Service and Support

Years ago, Phytel was much more responsive than they are now. If we had an issue with something,...

Jul 2019
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VP/Other Executive

Relationship

Phytel tells us what they are going to give us, and Phytel gives us what they say they will. Their...

Jul 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

When the system was updated, some new functionalities were added but not a lot. The system seemed...

Jul 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We need to have someone create the reports and send them out. The reporting functionality is a...

Jul 2019
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Manager

Other Observations & Comments

We are merging with another organization, and we are looking to consolidate some systems. We think...

Jun 2019
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Manager

ROI / Cost (care and feeding)

IBM’s tool has been meeting our needs. The problem with the tool is that the results we get from it...

Jun 2019
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Manager

ROI / Cost (care and feeding)

One source of an ROI with the tool is the inherent event revenue. The tool identifies patients who...

Jun 2019
 Helpful

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Manager

Lessons Learned

I think the tool is more effective when we dedicate one resource to the IBM tool. Then that person...

Jun 2019
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Manager

Other Observations & Comments

I have no idea which version of the tool we are on. I assume we are on a pretty current version, but...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

We have been with Phytel for a few years now, and we still don't have all of our sites and...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

One big reason that we are leaving Phytel is that we never had a test environment. Whenever we got...

Jun 2019
 Helpful

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Director

Future Outlook

We are moving away from the Phytel tool and will probably replace it with another solution. We are...

Jun 2019
 Helpful

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Director

Future Outlook

Phytel tends to be forward thinking. They understand the market dynamics that are happening in...

May 2019
 Helpful

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Director

Sales and Contracting

When we entered into a contract, the cost was clear, and that cost has stayed the same. This system...

May 2019
 Helpful

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Manager

Implementation and Training

The system was easy to set up, and we were able to train our staff members quickly.

Mar 2019
 Helpful

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Manager

Service and Support

IBM provides the best support I have ever had. We have a consistent group of people to work with,...

Mar 2019
 Helpful

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Manager

Relationship

We push IBM for our needs. They respond to our pushing and are very receptive to our needs and our...

Mar 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

IBM Watson Health Atmosphere gives us real-time data within 24 hours. I have confidence in the data....

Mar 2019
 Helpful

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VP/Other Executive

Relationship

We had a fantastic account manager that helped us implement and train people on IBM Watson Health...

Mar 2019
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Director

Functionality and Upgrades

IBM's system is a great population health system. We can get great reports from it, including...

Mar 2019
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Director

Functionality and Upgrades

Overall, I am very happy with the product. My executives want our EMR to do a lot of the things that...

Mar 2019
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Director

Relationship

IBM is very good at helping us accomplish goals and is easy to work with. They listen and respond...

Mar 2019
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Manager

Implementation and Training

IBM did a really good job with the implementation. They trained me, and I went on and did the...

Oct 2018
 Helpful

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Manager

Other Observations & Comments

We haven’t really seen many upgrades from IBM. I am not sure whether that is on our part or their...

Oct 2018
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Manager

Interfacing and Integration

The front-end staff members don't like that they have to log in to a separate tool to access IBM...

Oct 2018
 Helpful

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Manager

Interfacing and Integration

Not much has changed in IBM’s system. It would be a game changer if the product could interface with...

Oct 2018
 Helpful

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Manager

Service and Support

IBM does well. They have integrated their system with our EMR. Their willingness to create reports...

Oct 2018
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Director

Other Observations & Comments

IBM gives us access to the data and tools we need. I am just not sure we have used them optimally yet....

Oct 2018
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Director

Implementation and Training

In terms of the products and support, IBM has done a very good job. They are a good partner, and...

Oct 2018
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Director

Functionality and Upgrades

IBM is very good at providing the appropriate data. We can identify patients with needs and reach...

Oct 2018
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Director

Functionality and Upgrades

IBM provides over 200 different quality measures that I can pull out in real time. That is excellent....

Oct 2018
 Helpful

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CIO

Other Observations & Comments

The IBM tool was invaluable in helping us manage our MSSP plan. We have achieved tremendous savings....

Oct 2018
 Helpful

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CIO

Future Outlook

We are now using another tool for the care coordination piece much more than IBM's tool. We like...

Oct 2018
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Director

Relationship

IBM is very good to work with. I like their consistency; even when there is turnover on the IBM...

Oct 2018
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Director

Other Observations & Comments

This work would be too hard to do without IBM. There are some things we haven't configured with IBM...

Oct 2018
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Director

Service and Support

We appreciate IBM's willingness to help us achieve shared-saving status for our MSSP. We are proud...

Oct 2018
 Helpful

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Director

Other Observations & Comments

We actually do not use all the functionality available in the system. We only use the system in our...

Oct 2018
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Director

Service and Support

IBM had a significant layoff of their personnel. It was so bad that while we were installing an...

Oct 2018
 Helpful