IBM Watson Health Phytel Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 10:07:10 PM and Model.EvProductId = 80831

Commentary Summary

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User Commentary

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Director

Relationship

Our account representative has done a great job. This individual has laid out the plan and gotten...

Sep 2020
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Director

Interfacing and Integration

When I think of interoperability, I think about sharing patient data between the clinicians who are...

Sep 2020
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Director

Functionality and Upgrades

We have asked IBM for some things that we have seen others with similar systems do or things that...

Sep 2020
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Director

Functionality and Upgrades

Recent developments for this solution have been minimal. We backed off from a lot of things, and I...

Sep 2020
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Director

Relationship

If the vendor has delivered new technology, I haven't seen it. I am sure the vendor has, but new...

Sep 2020
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Director

Relationship

I had a couple of contact people with the vendor. One person managed our account, and then the other...

Sep 2020
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Director

Functionality and Upgrades

Our experience has been so good. When we initially started with a MIPS, the vendor did all of the...

Sep 2020
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Director

ROI / Cost (care and feeding)

Assuming that the pricing is competitive, I would purchase the product again. There are a lot of...

Sep 2020
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Manager

Functionality and Upgrades

The vendor definitely provides a wonderful service for us. If our staff had to make reminder phone...

Sep 2020
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Manager

Service and Support

The only person that I speak with is our account representative, and that person is very responsive....

Sep 2020
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Manager

Relationship

Our account representative has been very good about telling us whether there might be additional...

Sep 2020
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Manager

Lessons Learned

With the last thing that we implemented, we went back and forth a bit with identifying payers. The...

Sep 2020
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Manager

Functionality and Upgrades

The benefit of the product is that we are able to contact so many patients within such a short...

Sep 2020
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Manager

Lessons Learned

We were going back and forth about opting patients out. One issue was around patients having an...

Sep 2020
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Manager

Functionality and Upgrades

IBM Watson Health Atmosphere saves our front desk staff from having to remind patients about their...

Feb 2020
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Manager

Functionality and Upgrades

The system enables us to create a registry of patients that is not only based on data from the EMR...

Feb 2020
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Manager

Service and Support

I would like the support for IBM Watson Health Atmosphere to improve.

Feb 2020
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Director

Functionality and Upgrades

The system isn’t part of our long-term plans. It is a good tool. The key is to validate what is...

Jan 2020
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Director

Relationship

The vendor has some great folks on their team that constantly listen to what we say when we meet...

Jan 2020
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