IKS Health Revenue Cycle Management Commentary

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There are always opportunities for improvement. In a portfolio like ours, we're always trying to...

What I really like about IKS Health is that not only are they working all of the insurance and...

I know the individuals working on the A/R accounts, so it's very easy to reach out to them and tell...

I really think the value in IKS Health is that they have the platform and the technology, but it's...

Things with IKS Health have gone well. We had an on-site revenue cycle team for many years, but...

We’re a complicated organization, so there have been some hiccups. For example, some of our doctors...

IKS Health is adaptable to our specific needs. Every group has its own flavor, and I’ve never felt...

To be honest, if I were asked a year ago, I probably would have rated IKS Health's impact on the...

There is definitely stronger staffing in some areas than others. I would give a top score to some,...

I have recommended IKS Health. Honestly, IKS Health is one of the best vendors I've ever worked...

We've had a new partner come in from IKS Health, and this person has been extremely receptive to...

IKS Health has the most impact on the front end, and they are always timely. They are doing our...

This year, we've had some really good IKS Health people come on our account, and we’re very happy...

IKS Health took over some of our authorizations. We had expected them to be able to handle a certain...

There are cheaper RCM firms out there, but IKS Health has really conformed to and melded into our...

If I were talking with someone about IKS Health, I’d say that the firm would be good for any medical...

We've had some people from IKS Health come in who weren't great, but the firm works with us, and...

We're in a pretty specific space, and it’s out of most RCM firms’ wheelhouses because they’re...

IKS Health does two things well. Their authorizations are solid, and I give them credit for their...

IKS Health's A/R follow-up is disastrous. The call center isn't doing well. We audited IKS Health,...

If I were starting all over, IKS Health would not be my choice. Their staff members who do the...

IKS Health wants to be our strategic partner, but they have to fix some stuff. In our newest...

The leadership we deal with from IKS Health is good. On the other hand, the staff struggles. The...

We have a customer service line that IKS Health handles. They take all of our patient calls for...

We spend a lot with IKS Health, and they are very heavy on manpower. We are at about a 90% clean...

IKS Health handles all of our appeals and denial work, and they do that fairly well. One thing we...

It is very important to actively manage the work by the IKS Health staff members who are either...

Our relationship with IKS Health feels more like a partnership than a firm-client relationship. We...

IKS Health has brought down our denial rate quite a bit, and we’ve been able to expand some services...

IKS Health has taken on work that's outside of our scope to help us get caught up. They've really...

We have some payer issues right now that we are trying to get worked out with IKS Health, but I...

IKS Health is really invested in being a partner. My success and their success are directly tied....

IKS Health has really impacted collections in a really positive way, but we could always do better....

IKS Health exceeds our expectations with their customer service, their people who are involved day...

IKS Health wants to maximize the cash, so they definitely look into higher-dollar values first. But...

IKS Health always has a lot of turnover and some iteration problems. So the improvements I'm looking...

There are always one-off instances that come up with practices around claims issues and things like...

IKS Health is a longtime partner, predominantly in the revenue cycle space, but they have also...

I would go with IKS Health again, but I would want to be much more aligned up front. I would focus...

IKS Health has met expectations, generously speaking. We are always looking for improvements, and I...

IKS Health’s staff members are incredibly diligent. The follow-up is markedly improved. The...

Regarding impact on patient experience, this is primarily tied to front-end patient engagement....

We have increased our cash collections. We still want our A/R down a little more. But we are meeting...

In terms of outsourcing with IKS Health, there is no change expected. I am happy with what I'm...

IKS Health's customer service people do a pretty good job overall, but as with any call center role,...

The advice I would give to organizations that want to successfully use offshore resources for their...

The main drawback of using offshore resources is the potential communication gap, as differences in...

The IKS Health executives are pretty involved when they need to be. IKS Health is also very...

The benefit of using offshore resources is lower overhead and internal costs. They can typically do...

IKS Health does a pretty good job with insurance, but there are more opportunities for them on the...

We went with IKS Health because staffing was tough in our region, and expenses are going up in that...

We are using quite a few of IKS Health’s services, and we weren't able to achieve the accuracy and...

The technology deployment and automation from IKS Health have made a big difference. We also like...

The firm's people are able to follow a standard operating procedure pretty well. Their learning...

IKS Health could be more consistent with being timely, and they could have some better quality...

IKS Health consistently exceeds our expectations because they are extremely collaborative. IKS...

I don't have any recommendations for areas where IKS Health can improve. We are constantly in a...

IKS Health is a great partner. I would buy their services again. The firm's people are...

The biggest things I like about IKS Health are their consistency with staff members and their...

If the people from IKS Health are left unmanaged, they tend to get in the gray area a little bit,...