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Infinx Patient Access Plus Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Manager

Infinx has been great to work with. We have dedicated people who we can turn to if we have any...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We would buy Infinx Patient Access Plus again because of the vendor's service level and because the...

Comment Tone Positive
Pillars Culture, Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Infinx Patient Access Plus is very a very self-directed system. It has fields that need to be...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

We have regular meetigns with Infinx where we talk about our needs and how Infinx is supporting us....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I have one designated resoruce from Infinx who I work with for all of the different service lines...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

From a selling component, a lot of organizations, including Infinx, talk about how easy it is for...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We haven’t really made many enhancements on the Infinx Patient Access Plus side; the only thing we...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We can get ahold of the vendor’s support people, and they are very responsive.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We primarily use Infinx Patient Access Plus for preauthorizations, and we handle a few exceptions...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Our security settings are so strict that we have occasionally had trouble accessing Infinx’s...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The format we get from Infinx Patient Access Plus is a written, narrative-style paragraph, and it...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I have been primarily working with our assigned Infinx liaison, who has been very responsive and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

One of the biggest challenges we have faced is the integration between Infinx's system and our EHR....

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

The vendor has done a great job with accuracy, turnaround times, and obtaining everything that we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Infinx is coming out with some pretty cool things that are pretty interesting. We frequently take...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

When we are looking for updates, we don't see them until things have crashed and burned on our side,...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

My boss thinks that Infinx's offerings are expensive. However, Infinx holds a lot of weight for us...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Infinx doesn't avoid charging for every little thing. We have some serious bills come from Infinx.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We have had trouble integrating things with Infinx's system. Trying to solidify all of the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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