Filters
Infinx Patient Access Plus Commentary
Filtered view: All
Subject Expert
Shawn Howell
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Infinx's communication and reporting are very good. The denial rates continue to be below the...
I'm able to ask for any and every report I want, and the vendor provides it to me. If there's a...
We're starting with Medicare verification automations, and those are bringing cost savings. We’ll...
I would tell others that the biggest key is communicating your needs and really putting your time...
It's really important to know that Infinx has a good system in place for support. We are able to...
Infinx has been great to work with. We have dedicated people who we can turn to if we have any...
We would buy Infinx Patient Access Plus again because of the vendor's service level and because the...
Infinx Patient Access Plus is very a very self-directed system. It has fields that need to be...
We have regular meetigns with Infinx where we talk about our needs and how Infinx is supporting us....
I have one designated resoruce from Infinx who I work with for all of the different service lines...
From a selling component, a lot of organizations, including Infinx, talk about how easy it is for...
We haven’t really made many enhancements on the Infinx Patient Access Plus side; the only thing we...
We can get ahold of the vendor’s support people, and they are very responsive.
Commentary Summary
Comment Type Breakout