Incedo Care Management Commentary
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Subject Expert
Mac Boyter
VP of Engagement
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User Commentary
Loyalty
InfoMC does a good job with security. Frankly, if they didn't, our company would drop them anyway.
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Relationship, Operations, Product
InfoMC brought in new leadership recently, and they are taking Incedo Care Management in a new...
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Loyalty
If InfoMC delivers everything we have discussed with them, our satisfaction will be very high. If...
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Relationship
InfoMC has real-time conversations with some of their customers, but their smaller customers use...
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Loyalty, Product
The fact that we are part of a much bigger company and a bigger carrier with multiple products means...
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Operations
Usually, if there is a significant change to Incedo Care Management, we have to tell InfoMC that we...
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Operations, Value
Achieving our objectives may not have been as timely as InfoMC had originally planned or as we had...
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Loyalty, Relationship
The biggest challenge with InfoMC is that they are a small company and have always had a history of...
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Relationship
The problem and challenge is that InfoMC is a small vendor, and we are a very large company. The...
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Operations, Product
Our users are clinicians who are experienced in the mental well-being environment and in servicing...
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Operations
Training is not one of InfoMC’s strengths. Usually if there is a significant change, we have to tell...
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Relationship
I meet with the InfoMC leadership team on a frequent and recurring basis. It is not like picking up...
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Product
InfoMC does a good job with security; if they didn’t, our company would drop them.
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Loyalty, Product
InfoMC doesn't have any AI, but they have it on their road map to introduce AI into the next version...
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Loyalty, Product
We are part of a much bigger company, a much bigger carrier with products. We are continuing to...
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Loyalty, Relationship
In the next year, if the vendor delivers everything that I want, my overall satisfaction will be...
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Operations
Our users are clinicians; they are experienced in the mental well-being environment and servicing...
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Relationship
This last year has been extremely challenging. InfoMC brought in new leadership a couple of years...
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Relationship, Value
I don't know whether I would buy the product again. The biggest challenge is that InfoMC is a small...
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Commentary Summary
Comment Type Breakout