Incedo Care Management Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
Commentary Summary
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User Commentary
Product
There are a few things that could make Incedo Care Management easier for care managers. There are...
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Loyalty, Product
For years, we have been working with InfoMC and asking them when they are going to upgrade their...
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Product
From an interoperability standpoint, we had to purchase other solutions to shore up some of Incedo...
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Loyalty
We are upgrading Incedo Care Management. We have received the upgrade package, but there are some...
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Loyalty
There are a couple of components of Incedo Care Management that don't work as promoted, but we...
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Relationship
If we have any issues, InfoMC is very responsive. A couple of years ago, they implemented a solution...
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Relationship, Product, Value
We are in a specialized niche, and for what Incedo Care Management is, it has a phenomenal value. We...
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Loyalty, Product
We are in a gap right now. We need to get the upgrade for Incedo Care Management in place and then...
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Relationship
InfoMC is not very prompt regarding solutions for problems that arise. They are kind and attentive,...
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Relationship, Value
InfoMC is helpful, but for almost everything, they say there is going to be a charge.
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Relationship
We have weekly meetings with people at InfoMC. We have an account manager and access to the...
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Relationship, Operations
The vendor recently went through a senior leadership change. There are always disruptions when that...
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Relationship, Product
InfoMC is still a small vendor, and there is only so much that they can put out across all their...
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Relationship
The vendor keeps their promises, but they end up having to replan because they underestimate things....
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Product
InfoMC may not have the best product, but Incedo Care Management meets our needs. The system is...
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Relationship
Our time with InfoMC has gone extremely well. I wish the vendor would improve things by providing...
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Operations
InfoMC is very hands on and collegial. The folks creating the system enhancements that are...
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Relationship, Product
InfoMC’s ability to customize some of our requests is great. We would have to rearrange our...
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Product
As we go through the screens in the product, we start and end in logical places. Only a few items...
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Product
We have to take letters out of the system, go into our own faxing tool, and then send the letters....
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Culture, Relationship, Product
InfoMC deals with all lines of business. With the Medicare line of business, we get announcements...
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Relationship
What makes InfoMC so unique is that the higher-ups will get involved. We text or reach out, and...
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Relationship, Product
The system is great for organizations that are looking for a solution that keeps medical-management...
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