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Incedo Care Management Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
InfoMC does a good job with security. Frankly, if they didn't, our company would drop them anyway.
InfoMC brought in new leadership recently, and they are taking Incedo Care Management in a new...
If InfoMC delivers everything we have discussed with them, our satisfaction will be very high. If...
InfoMC has real-time conversations with some of their customers, but their smaller customers use...
The fact that we are part of a much bigger company and a bigger carrier with multiple products means...
Usually, if there is a significant change to Incedo Care Management, we have to tell InfoMC that we...
Achieving our objectives may not have been as timely as InfoMC had originally planned or as we had...
The biggest challenge with InfoMC is that they are a small company and have always had a history of...
The problem and challenge is that InfoMC is a small vendor, and we are a very large company. The...
Our users are clinicians who are experienced in the mental well-being environment and in servicing...
Commentary Summary
Comment Type Breakout