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Incedo Care Management Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Operations

Training is not one of InfoMC’s strengths. Usually if there is a significant change, we have to tell...

Jul 2025
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Manager

Relationship

I meet with the InfoMC leadership team on a frequent and recurring basis. It is not like picking up...

Jul 2025
||
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Manager

Product

InfoMC does a good job with security; if they didn’t, our company would drop them.

Jul 2025
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(0)
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Manager

Loyalty, Product

InfoMC doesn't have any AI, but they have it on their road map to introduce AI into the next version...

Jul 2025
||
(0)
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Manager

Loyalty, Product

We are part of a much bigger company, a much bigger carrier with products. We are continuing to...

Jul 2025
||
(0)
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Manager

Loyalty, Relationship

In the next year, if the vendor delivers everything that I want, my overall satisfaction will be...

Jul 2025
||
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Manager

Operations

Our users are clinicians; they are experienced in the mental well-being environment and servicing...

Jul 2025
||
(0)
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Manager

Relationship

This last year has been extremely challenging. InfoMC brought in new leadership a couple of years...

Jul 2025
||
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Manager

Relationship, Value

I don't know whether I would buy the product again. The biggest challenge is that InfoMC is a small...

Jul 2025
||
(0)
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VP/Other Executive

Relationship, Product, Value

InfoMC is exceptional at driving outcomes, without a doubt. I love that the vendor is results...

Jul 2024
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VP/Other Executive

Relationship, Operations

We have regularly scheduled calls with the vendor, but depending on the topic and the cadence, it is...

Jul 2024
||
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VP/Other Executive

Relationship

Things have gone really well with InfoMC. Our partnership with them continues to be strong. Anytime...

Jul 2024
||
(0)
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VP/Other Executive

Relationship, Operations

When someone asks me about Incedo Care Management, I always encourage them to be sure that their end...

Jul 2024
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VP/Other Executive

Loyalty, Product

One thing that I hope InfoMC will add to the system is the ability to produce Medicare-required...

Jul 2024
||
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VP/Other Executive

Operations

InfoMC could improve their implementation by doing further testing. Part of that is on us, but we do...

Jul 2024
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VP/Other Executive

Product

When it comes to interoperability, InfoMC is absolutely supporting us. We use Incedo Care Management...

Jul 2024
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