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Incedo Care Management Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Operations

Training is not one of InfoMC’s strengths. Usually if there is a significant change, we have to tell...

Jul 2025
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Manager

Relationship

I meet with the InfoMC leadership team on a frequent and recurring basis. It is not like picking up...

Jul 2025
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Manager

Product

InfoMC does a good job with security; if they didn’t, our company would drop them.

Jul 2025
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Manager

Loyalty, Product

InfoMC doesn't have any AI, but they have it on their road map to introduce AI into the next version...

Jul 2025
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Manager

Loyalty, Product

We are part of a much bigger company, a much bigger carrier with products. We are continuing to...

Jul 2025
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Manager

Loyalty, Relationship

In the next year, if the vendor delivers everything that I want, my overall satisfaction will be...

Jul 2025
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Manager

Operations

Our users are clinicians; they are experienced in the mental well-being environment and servicing...

Jul 2025
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Manager

Relationship

This last year has been extremely challenging. InfoMC brought in new leadership a couple of years...

Jul 2025
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Manager

Relationship, Value

I don't know whether I would buy the product again. The biggest challenge is that InfoMC is a small...

Jul 2025
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