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Incedo Care Management Commentary
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Subject Expert
Mac Boyter
VP of Engagement
KLAS VP of Engagement - Mac Boyter
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Manager

InfoMC does a good job with security. Frankly, if they didn't, our company would drop them anyway.

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

InfoMC brought in new leadership recently, and they are taking Incedo Care Management in a new...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Manager

If InfoMC delivers everything we have discussed with them, our satisfaction will be very high. If...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

InfoMC has real-time conversations with some of their customers, but their smaller customers use...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The fact that we are part of a much bigger company and a bigger carrier with multiple products means...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Usually, if there is a significant change to Incedo Care Management, we have to tell InfoMC that we...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Achieving our objectives may not have been as timely as InfoMC had originally planned or as we had...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

The biggest challenge with InfoMC is that they are a small company and have always had a history of...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

The problem and challenge is that InfoMC is a small vendor, and we are a very large company. The...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Our users are clinicians who are experienced in the mental well-being environment and in servicing...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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