Innovaccer CRM Commentary

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Our team does the majority of the escalation, and Innovaccer is pretty quick to respond. But...

We're still working through and making changes to Innovaccer CRM. I hope they can meet the needs...

Innovaccer has a lot of AI capabilities coming that could be interesting and that we could hopefully...

We replaced a solution. We really did need an overall population health tool, and Innovaccer CRM has...

When Innovaccer has upgrades, they'll do an overview with us, but then we train all users.

The support process is super easy for the system. We are able to submit tickets. We know there are...

We have had a really good experience with the system and with all the training Innovaccer has given...

Innovaccer definitely has a lot of good insight into things, and they take customer feedback very...

We chose the system because the offerings were actually a lot better. We do other things outside of...

I believe the solution has capabilities that allow us, as customers, to run campaigns on our own,...

Innovaccer has a really good support team for this work, and that support has been in place for...

Innovaccer’s support has been a bit of a slow process, but we’ve asked them for very transparent and...

Other outreach solutions may have more advanced capabilities, but the outreach functionality from...

There are developments in progress to enhance and transition the outreach functionality in...

There isn’t a lot of training involved with the system. Innovaccer handles much of the support...

We send Innovaccer lists of identified patients we want to target for outreach, and Innovaccer uses...

Innovaccer CRM is a very effective solution for integrating with other data sources. We find it...

I do frame Innovaccer as a partner. Things always happen in the software world; things break. Things...

Innovaccer CRM is a highly configurable platform. We've basically taken complete ownership of it. If...

Innovaccer has in-person and online training. When we did our call center, they came in and trained...

No solution covers everything, but Innovaccer CRM is pretty good, and they're working on some of the...

I've recommended Innovaccer on multiple occasions. The difference between them and our previous...

I like the fact that there's no integrator necessary for the implementation and changes in...

No vendor is perfect when it comes to support, but Innovaccer is pretty good. There are some things...

The vendor’s development and innovation are very strong.

Innovaccer has a great team that is engaged in building out Innovaccer Customer Relationship...

Innovaccer does have a fee for the work that they do, but I have seen them make an effort to create...

Innovaccer has been a strong partner. They have fast developments and excellent responsiveness for...

Innovaccer will proactively reach out when their systems are down or when new features are being...

Innovaccer can support what we need, but our main limitation is cost. It is tricky to determine...

Innovaccer's support center is very responsive. That is good. I have interacted with some of the...

The system has a customizable workflow where we can upload Excel documents. That is a very...

With Innovaccer's CRM system, we were given an implementation specialist who was really assertive....

The care management part has gone really well. We haven't had any hiccups with that. I'm not in...

We had a pretty competitive RFP, and based on the modules and pricing we have received, I feel like...

I'm not in all the project meetings per se, but I still have regular meetings with certain...

I'm comfortable with the account managers that we work with at Innovaccer and the support we are...

At this point, Innovaccer is very responsive. Their system wasn't a plug-and-play system for us, but...

We wish we had a little more speed with the system in the beginning, but we are far past the...

Innovaccer has given us dedicated support. We don't have to log a ticket to get ahold of someone. We...

Innovaccer has been quite generous. They will let us beta test things.

We are not ready to integrate certain things, but Innovaccer is more prepared than we are. Even...

The tool’s functionality is pretty good. We are able to work with Innovacer’s product team to make enhancements....

The biggest struggle we have is with our data refresh cadences and timing. Right now, everything is...

In any implementation, there are definitely going to be bumps in the road. However, there haven't...