Innovaccer CRM Commentary

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I do frame Innovaccer as a partner. Things always happen in the software world; things break. Things...

Innovaccer CRM is a highly configurable platform. We've basically taken complete ownership of it. If...

Innovaccer has in-person and online training. When we did our call center, they came in and trained...

No solution covers everything, but Innovaccer CRM is pretty good, and they're working on some of the...

I've recommended Innovaccer on multiple occasions. The difference between them and our previous...

I like the fact that there's no integrator necessary for the implementation and changes in...

No vendor is perfect when it comes to support, but Innovaccer is pretty good. There are some things...

The vendor’s development and innovation are very strong.

Innovaccer has a great team that is engaged in building out Innovaccer Customer Relationship...

Innovaccer does have a fee for the work that they do, but I have seen them make an effort to create...

Innovaccer has been a strong partner. They have fast developments and excellent responsiveness for...

Innovaccer will proactively reach out when their systems are down or when new features are being...

Innovaccer can support what we need, but our main limitation is cost. It is tricky to determine...

Innovaccer's support center is very responsive. That is good. I have interacted with some of the...

The system has a customizable workflow where we can upload Excel documents. That is a very...

With Innovaccer's CRM system, we were given an implementation specialist who was really assertive....

The care management part has gone really well. We haven't had any hiccups with that. I'm not in...

We had a pretty competitive RFP, and based on the modules and pricing we have received, I feel like...

I'm not in all the project meetings per se, but I still have regular meetings with certain...

I'm comfortable with the account managers that we work with at Innovaccer and the support we are...

At this point, Innovaccer is very responsive. Their system wasn't a plug-and-play system for us, but...

We wish we had a little more speed with the system in the beginning, but we are far past the...

Innovaccer has given us dedicated support. We don't have to log a ticket to get ahold of someone. We...

Innovaccer has been quite generous. They will let us beta test things.

We are not ready to integrate certain things, but Innovaccer is more prepared than we are. Even...

The tool’s functionality is pretty good. We are able to work with Innovacer’s product team to make enhancements....

The biggest struggle we have is with our data refresh cadences and timing. Right now, everything is...

In any implementation, there are definitely going to be bumps in the road. However, there haven't...

We had data in Innovaccer Customer Relationship Management from our EHR, so it was nice to be able...

Anytime Innovaccer updated the solution, it would crash. I got the sense that Innovaccer would...

We had a care management dashboard in Innovaccer Customer Relationship Management that showed some...

Innovaccer’s support started out really strong, but I just don't know that Innovaccer fully...

In Innovaccer Customer Relationship Management, there were a lot of patients who ended up having...

We would have liked to see Innovaccer Customer Relationship Management be a little more intuitive in...

Innovaccer’s pricing model was a pretty high per-member per-month rate, and each piece had a...

Things are working well for us with Innovaccer Customer Relationship Management. We have a...