Gravity Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
Innovaccer has been extremely helpful. I get a response within minutes of submitting a ticket. I get...
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Operations, Product
Gravity is very easy to learn and very easy for my new team members to pick up. It is very intuitive...
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Loyalty, Value
Inovaccer is making huge investments in their solution. I hate to think how much money they are...
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Operations
Our implementation timeline required a lot of coordination between teams, and Innovaccer brought...
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Culture, Relationship
So far, everything Innovaccer has promised us about the product has been true, so I feel confident...
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Loyalty, Relationship
Innovaccer is definitely part of our long-term plans. They are great. They are able to address a lot...
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Relationship
Innovaccer's strengths are customer service and the fact that they are innovative and flexible....
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Operations
Innovaccer does a good job with training, and they have always provided us with material. We usually...
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Product
Innovaccer needs to work on the accuracy in Gravity. We are kind of stuck and unable to use a lot of...
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Relationship, Product
On the care management side, Gravity does well, but with everything else in the dashboards and...
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Operations
I would like to see clear communication through the implementation processes. We are kind of pausing...
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Culture
Innovaccer is doing a pretty good job. They have been really good with our contract, and we are kind...
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Loyalty, Value
With the accuracy of the data, we can't leverage the data the way that we would have. I wish there...
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Loyalty, Product
Some of the big use cases have taken us longer to get where we need in terms of quality and accuracy...
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Culture, Relationship, Product
Innovaccer is always very open to any customization that we need to do. Sometimes they do too good a...
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Loyalty, Product
If I didn’t have the insight that things are going much better, I probably would have said no to...
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Relationship
Innovaccer has been a great partner in allowing us to wrangle and work with a variety of different...
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Product
One challenge we have encountered with Data Platform is that the vendor has off-the-shelf dashboards...
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Value
When we do modifications, there is always a fee. What comes out of the box is probably great, but it...
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Product
I like the fact that I can access information on my patients through integration. Data Platform is a...
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Relationship, Operations, Product
I edit and update the protocols in Innovaccer Data Platform, and doing that is very quick and easy....
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Relationship, Operations
I really like the staging environment. Anytime we have a new team member, I ask Innovaccer to give...
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Relationship, Product
This really doesn't have anything to do with Innovaccer, but the biggest barrier to achieving our...
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Product
I would say that our primary barriers to achieving outcomes with our current data and analytics...
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Product
Data Platform can be a little tricky when someone is just thrown into it. It is a data warehouse,...
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Relationship, Operations, Product
Mapping the incoming data field to all of the correct fields in the system is an ongoing struggle....
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Product, Value
I wouldn't buy Data Platform again because in the years that I have been at my organization, we have...
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Relationship
Rarely does the vendor not get back to us on something that we didn't bring to them beforehand.
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Product
Innovaccer’s GUI system is probably not our favorite. We tend to work with some other solutions, and...
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Loyalty
Innovaccer is offering a lot of products right now. They have brought on their own recent AI...
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Product
Our barrier to getting our desired outcomes with our data analytics priorities is less due to the...
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Product
We haven't had any application deployment issues with Data Platform, but with the consistency of the...
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Product
Working from the cloud is a big change for us in the integration with some of our data warehouses...
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Operations, Product
The product is much more complex than the world that we came from. We have struggled a little with...
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Operations, Product
We have a very complex integration project with our EHR platform. We share financial claims data and...
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Relationship
The Innovaccer support team has always met my expectations. We have very limited people who have...
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Relationship
We have had significant executive involvement from Innovaccer, including regular calls and meetings...
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Value
Right now, the product and the functionality that we have are roughly a third of the cost of what we...
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Loyalty
We evaluated multiple products before making the final decision to go with Data Platform, and...
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Culture, Value
There is nothing outstanding that Innovaccer sold us that hasn't been delivered. The vendor is much...
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Operations, Product
We wish we had more control over a quick configuration where we could close things and change one...
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Product
Data Platform has been very good. Innovaccer does things with claims that are quite complex and...
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Relationship, Product
Our barriers to our ability to achieve our desired outcomes with the system are external to...
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Loyalty, Product
In our population, the value proposition looks a lot different than it does for other populations....
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Loyalty, Product
We have a lot of unique use cases, so it is common that no product fully meets our needs. Data...
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Relationship, Product
I like that Innovaccer has been investing a lot in Data Platform over the last few years, and the...
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Relationship, Operations
I would like to see improvements in Data Platform to make our database more user friendly for...
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Relationship
Innovaccer has handled our product very well. In looking at their competitors and other solutions, I...
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Product
One of the main issues that we are dealing with is that the claims data lag is making it difficult...
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Culture, Loyalty, Value
I don't think there are a lot of better options for data analytics in the market, but given the...
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Culture, Relationship
Sometimes, I worry that Innovaccer is trying to do too much too fast and that they are going too...
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Culture, Loyalty, Product
One of Innovaccer's strengths is their ability to get data into the system and spread data from...
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Relationship, Operations, Product
Innovaccer is incredible from a numbers and analytics standpoint, but they don't necessarily have...
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Product
Innovaccer could come up with an easy way to help us validate the data in the system's dashboards....
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Product
With commercial contracts, we failed because of a problem that wasn't related to Data Platform. It...
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Culture, Loyalty, Product
Within Data Platform, the tool is very subject to payers. The quality and utility of the tool have a...
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Relationship, Product
With Data Platform, we have struggled with our payers and with getting stable data feeds, but that...
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Product
It can be difficult to get the system's comparison periods to make sense and to know whether they...
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Relationship
Innovaccer definitely has a vision. The question is whether they have the functionality that we need...
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Loyalty, Product
Our organization's current barrier to achieving our desired outcomes with Data Platform is...
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Value
We have had some trouble quantifying our ROI for Innovaccer's system. That ROI isn't a straight line...
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Operations
We didn’t know how to build algorithms, and Innovaccer came in and had the right people with the...
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Product
Innovaccer needs a patient-facing generative AI solution. We actually use another company for that...
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Relationship, Product
Innovaccer is doing a phenomenal job, better than I expected, with telling us how our many doctors...
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Value
We are really seeing some yields with Innovaccer now. We have been with them for a number of years,...
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Relationship, Operations
Innovaccer could have been a little more proactive in telling us to look at the manual and make sure...
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Product
We mainly use Innovaccer's product for back-end data. Our organization has multiple disparate data...
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Relationship
We have access to all of the leaders at Innovaccer. Innovaccer’s technical teams are really strong,...
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Relationship
Innovaccer is at a place with our organization where the majority of our customers truly trust and...
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Relationship
Innovaccer’s customer service is brilliant. Some of their support is in India, and we would think...
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Loyalty, Value
Innovaccer is proactive. They have come to us several times with things they have tweaked for our...
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Product
Data Platform works as intended. I use InGraph to pull reports on a regular basis, and there is a...
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Relationship, Value
Innovaccer needs to focus on two main buckets. One is just that they need more support and expertise...
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Relationship, Value
Innovaccer is extremely open to ad hoc reporting and customizations, and most of those aren't...
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