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Innovaccer Gravity Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

Our current barrier is that we're trying to do too much at one time, and we want it all done now....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We've changed most of our markets to Innovaccer for HCC risk management. All our coding teams are...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

With Innovaccer, we're currently in the process of building out all our quality management and...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Other C-Suite

We are building our own data platform on Databricks. As a payvider, all of our provider data already...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Other C-Suite

Innovaccer could improve by referencing data at rest in other data platforms, but I don't think...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

There's still a little bit of work to be done on reconciling claims-based outcomes with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have a good support team from Innovaccer helping us operationalize insights.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Innovaccer has really good talent, and I've been very impressed with what they have put together for...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Innovaccer has good technology, but they should ensure they have the proper industry experience....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Innovaccer doesn’t have a training program that fits our needs here, so there is a lot of bespoke...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Innovaccer doesn’t always share with us where the platform is going. Innovaccer Gravity is a black...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

It is slow and costly to implement new feeds, and oversight and management of existing feeds is...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

Our organization's current barrier to achieving desired outcomes is data acquisition, so getting...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Innovaccer’s support people are always available.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Reporting out on quality measures, performance, and identifying gaps has been working well for us in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The vendor's trainings are lacking. They have a help section and a support section on the platform,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The customer success team is outstanding. We have a trusted partnership. That team is the best group...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Innovaccer does a great job of bringing together all the different data elements for us.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

The thing that we need the most from Innovaccer is to get the data faster. A lot of refreshes occur...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

The way we use the Gravity tool is very different from how most peer organizations use it. Our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Innovaccer has been very willing to grow with us, especially on the data side. For them to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The unique thing about Innovaccer is that they listen. And Innovaccer is very proactive in customer...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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VP/Other Executive

I think network optimization is something Innovaccer is trying to dabble in. But with their core...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We have been with Innovaccer for multiple years. So we are happy with the tool. When it comes to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Innovaccer's charges are very much dependent upon how explicitly an organization negotiates their...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Manager

We have been using Innovaccer's solutions and have been happy with them. Innovaccer's products...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

Innovaccer's ability to deliver new technology that meets our needs has been great. They have a lot...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Innovaccer's support team is very good. Additionally, Innovaccer is really good at supporting us and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

My experience with Innovaccer overall has been positive. It is not necessarily unique to Innovaccer,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Innovaccer is getting better at this, but the biggest area of improvement that I have seen, and one...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

Innovaccer has been extremely helpful. I get a response within minutes of submitting a ticket. I get...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Gravity is very easy to learn and very easy for my new team members to pick up. It is very intuitive...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Inovaccer is making huge investments in their solution. I hate to think how much money they are...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

Our implementation timeline required a lot of coordination between teams, and Innovaccer brought...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

So far, everything Innovaccer has promised us about the product has been true, so I feel confident...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Manager

Innovaccer is definitely part of our long-term plans. They are great. They are able to address a lot...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Innovaccer's strengths are customer service and the fact that they are innovative and flexible....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Innovaccer does a good job with training, and they have always provided us with material. We usually...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CEO/President

Innovaccer needs to work on the accuracy in Gravity. We are kind of stuck and unable to use a lot of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

On the care management side, Gravity does well, but with everything else in the dashboards and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

I would like to see clear communication through the implementation processes. We are kind of pausing...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

Innovaccer is doing a pretty good job. They have been really good with our contract, and we are kind...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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CEO/President

With the accuracy of the data, we can't leverage the data the way that we would have. I wish there...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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CEO/President

Some of the big use cases have taken us longer to get where we need in terms of quality and accuracy...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

Innovaccer is always very open to any customization that we need to do. Sometimes they do too good a...

Comment Tone Positive
Pillars Culture, Relationship, Product
Evaluation Unrated

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CEO/President

If I didn’t have the insight that things are going much better, I probably would have said no to...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Innovaccer has been a great partner in allowing us to wrangle and work with a variety of different...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

One challenge we have encountered with Data Platform is that the vendor has off-the-shelf dashboards...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

When we do modifications, there is always a fee. What comes out of the box is probably great, but it...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

I like the fact that I can access information on my patients through integration. Data Platform is a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Nurse

I edit and update the protocols in Innovaccer Data Platform, and doing that is very quick and easy....

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Nurse

I really like the staging environment. Anytime we have a new team member, I ask Innovaccer to give...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Nurse

This really doesn't have anything to do with Innovaccer, but the biggest barrier to achieving our...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

I would say that our primary barriers to achieving outcomes with our current data and analytics...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Data Platform can be a little tricky when someone is just thrown into it. It is a data warehouse,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Mapping the incoming data field to all of the correct fields in the system is an ongoing struggle....

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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VP/Other Executive

I wouldn't buy Data Platform again because in the years that I have been at my organization, we have...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

Rarely does the vendor not get back to us on something that we didn't bring to them beforehand.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Innovaccer’s GUI system is probably not our favorite. We tend to work with some other solutions, and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Innovaccer is offering a lot of products right now. They have brought on their own recent AI...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Our barrier to getting our desired outcomes with our data analytics priorities is less due to the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We haven't had any application deployment issues with Data Platform, but with the consistency of the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Working from the cloud is a big change for us in the integration with some of our data warehouses...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The product is much more complex than the world that we came from. We have struggled a little with...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

We have a very complex integration project with our EHR platform. We share financial claims data and...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

The Innovaccer support team has always met my expectations. We have very limited people who have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have had significant executive involvement from Innovaccer, including regular calls and meetings...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Right now, the product and the functionality that we have are roughly a third of the cost of what we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We evaluated multiple products before making the final decision to go with Data Platform, and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

There is nothing outstanding that Innovaccer sold us that hasn't been delivered. The vendor is much...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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