Innovaccer Healthcare Data Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
I scored Innovaccer's training low because they are not great at self-service. I have always wanted...
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Relationship, Product
We have to go back to Innovaccer too often and ask for certified quality metrics to be added or...
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Relationship
I love Innovaccer's customer engineering and customer success teams. Innovaccer Healthcare Data...
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Relationship
The engagement that we have with the executives is top-notch. We are able to discuss things that we...
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Product
We have had trouble in the system with lag and data ingestion. With the way the system ingests data...
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Culture, Relationship
Innovaccer doesn't keep all of their promises, especially when it comes to timelines. We have had...
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Product
It would be helpful if the vendor could do AI for risk analysis, that would be very helpful. AI can...
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Relationship, Value
Innovaccer has a very adaptable team. They are very customer focused, and their people are easy to...
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Relationship
There have been a few transitions with the vendor's leadership. I think things are okay now, but...
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Product
The vendor has an area of opportunity with interoperability. There is an opportunity to bring data...
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Relationship
Innovaccer's product team lacks leaders who have actually worked in the provider and payer world. We...
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Operations, Product
Innovaccer's out-of-the-box reports don't work with how we define or use things in terms of provider...
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Culture, Relationship, Product
Innovaccer Healthcare Data Platform works as promoted. However, we sometimes have challenges with...
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Product
I like that the system allows me to blend data that is hardcoded into our EHR into fixed data...
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Relationship
Innovaccer's team is super responsive and helpful. They really support our in-person go-live...
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Operations, Product
Innovaccer could do some work on the system's ease of use. There are some pieces of the system that...
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Product
There are some limitations in the solution, but some of those are on our side. The solution works...
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Relationship, Product
It would be helpful if we didn't have to be the ones to find all of the data breaks and for...
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Operations, Product
The issue that might stop me from recommending the system would be that it is highly customizable....
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Product
Innovaccer is still a young company. There are always growth and development opportunities,...
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Relationship
One thing that stands out about Innovaccer’s support team is the fact that they have impeccable...
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Culture, Relationship, Operations
We knew exactly what we were getting at the time that we went live with Innovaccer. The vendor very...
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Relationship
What I really love about Innovaccer is their forward-thinking nature and their tech. They have some...
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