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Innovaccer Healthcare Data Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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CIO

The platform works well. Innovaccer has to transform the platform from an AI perspective, and they...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Innovaccer has done a really great job of shifting their model to account for AI. But with AI, I...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Innovaccer has done a really good job of thinking through development and innovation. They weren't...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Product
Evaluation Unrated

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VP/Other Executive

Innovaccer is not cheap, and we need to prove more ROI from Innovaccer. That is just tough. Each...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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VP/Other Executive

The person we interact with at Innovaccer is awesome. I'm very impressed. I've had a great...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We primarily partner with Innovaccer to be our partner for ideal, optimized data-warehouse...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Innovaccer has been very flexible with helping us build on top of their existing products so that...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

When it comes to innovation, Innovaccer struggles with giving us the right solution the first time....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

Innovaccer is bringing up new solutions, and that is what I like. When it comes to support, they're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Innovaccer is not great at self-service. I have always wanted to have a better knowledge base. I do...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We have to go back to Innovaccer too often and ask for certified quality metrics to be added or...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

I love Innovaccer's customer engineering and customer success teams. Innovaccer Healthcare Data...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

The engagement that we have with the executives is top-notch. We are able to discuss things that we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMO

We have had trouble in the system with lag and data ingestion. With the way the system ingests data...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

Innovaccer doesn't keep all of their promises, especially when it comes to timelines. We have had...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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CIO

It would be helpful if the vendor could do AI for risk analysis, that would be very helpful. AI can...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

Innovaccer has a very adaptable team. They are very customer focused, and their people are easy to...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CIO

There have been a few transitions with the vendor's leadership. I think things are okay now, but...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

The vendor has an area of opportunity with interoperability. There is an opportunity to bring data...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Innovaccer's product team lacks leaders who have actually worked in the provider and payer world. We...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Innovaccer's out-of-the-box reports don't work with how we define or use things in terms of provider...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Innovaccer Healthcare Data Platform works as promoted. However, we sometimes have challenges with...

Comment Tone Neutral
Pillars Culture, Relationship, Product
Evaluation Unrated

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Director

I like that the system allows me to blend data that is hardcoded into our EHR into fixed data...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Innovaccer's team is super responsive and helpful. They really support our in-person go-live...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Innovaccer could do some work on the system's ease of use. There are some pieces of the system that...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

There are some limitations in the solution, but some of those are on our side. The solution works...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

It would be helpful if we didn't have to be the ones to find all of the data breaks and for...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

The issue that might stop me from recommending the system would be that it is highly customizable....

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Innovaccer is still a young company. There are always growth and development opportunities,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

One thing that stands out about Innovaccer’s support team is the fact that they have impeccable...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We knew exactly what we were getting at the time that we went live with Innovaccer. The vendor very...

Comment Tone Positive
Pillars Culture, Relationship, Operations
Evaluation Unrated

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