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Innovaccer Healthcare Data Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The quality of Innovaccer’s training is good. It's an area where the out-of-the-box training is...
There's definitely been improvement since last year with Innovaccer. But we still run into...
The Innovaccer team I work with is super responsive, so the customer service aspect is definitely...
I’d cry if we got rid of Innovaccer Healthcare Data Platform. I particularly like how highly...
With Innovaccer Healthcare Data Platform, I have put in enhancements, and the vendor hasn't charged...
Having such a flexible program is a double-edged sword. The system can do so much, but I often don't...
The platform works well. Innovaccer has to transform the platform from an AI perspective, and they...
Innovaccer has done a really great job of shifting their model to account for AI. But with AI, I...
Innovaccer has done a really good job of thinking through development and innovation. They weren't...
Innovaccer is not cheap, and we need to prove more ROI from Innovaccer. That is just tough. Each...
The person we interact with at Innovaccer is awesome. I'm very impressed. I've had a great...
We primarily partner with Innovaccer to be our partner for ideal, optimized data-warehouse...
Innovaccer has been very flexible with helping us build on top of their existing products so that...
When it comes to innovation, Innovaccer struggles with giving us the right solution the first time....
Innovaccer is bringing up new solutions, and that is what I like. When it comes to support, they're...
Innovaccer is not great at self-service. I have always wanted to have a better knowledge base. I do...
We have to go back to Innovaccer too often and ask for certified quality metrics to be added or...
I love Innovaccer's customer engineering and customer success teams. Innovaccer Healthcare Data...
The engagement that we have with the executives is top-notch. We are able to discuss things that we...
We have had trouble in the system with lag and data ingestion. With the way the system ingests data...
Innovaccer doesn't keep all of their promises, especially when it comes to timelines. We have had...
It would be helpful if the vendor could do AI for risk analysis, that would be very helpful. AI can...
Innovaccer has a very adaptable team. They are very customer focused, and their people are easy to...
There have been a few transitions with the vendor's leadership. I think things are okay now, but...
The vendor has an area of opportunity with interoperability. There is an opportunity to bring data...
Innovaccer's product team lacks leaders who have actually worked in the provider and payer world. We...
Innovaccer's out-of-the-box reports don't work with how we define or use things in terms of provider...
Commentary Summary
Comment Type Breakout