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Innovaccer Healthcare Data Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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CIO

Relationship

When it comes to innovation, Innovaccer struggles with giving us the right solution the first time....

Unrated
Apr 2026

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CIO

Relationship

Innovaccer is bringing up new solutions, and that is what I like. When it comes to support, they're...

Unrated
Apr 2026

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Manager

Relationship, Operations

Innovaccer is not great at self-service. I have always wanted to have a better knowledge base. I do...

Unrated
Dec 2025

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Manager

Relationship, Product

We have to go back to Innovaccer too often and ask for certified quality metrics to be added or...

Unrated
Dec 2025

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Manager

Relationship

I love Innovaccer's customer engineering and customer success teams. Innovaccer Healthcare Data...

Unrated
Dec 2025

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CIO

Relationship

The engagement that we have with the executives is top-notch. We are able to discuss things that we...

Unrated
Dec 2025

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CMO

Product

We have had trouble in the system with lag and data ingestion. With the way the system ingests data...

Unrated
Dec 2025

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CMO

Culture, Relationship

Innovaccer doesn't keep all of their promises, especially when it comes to timelines. We have had...

Unrated
Dec 2025

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CIO

Product

It would be helpful if the vendor could do AI for risk analysis, that would be very helpful. AI can...

Unrated
Nov 2025

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CIO

Relationship, Value

Innovaccer has a very adaptable team. They are very customer focused, and their people are easy to...

Unrated
Nov 2025

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CIO

Relationship

There have been a few transitions with the vendor's leadership. I think things are okay now, but...

Unrated
Nov 2025

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CIO

Product

The vendor has an area of opportunity with interoperability. There is an opportunity to bring data...

Unrated
Nov 2025

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Director

Relationship

Innovaccer's product team lacks leaders who have actually worked in the provider and payer world. We...

Unrated
Nov 2025

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Director

Operations, Product

Innovaccer's out-of-the-box reports don't work with how we define or use things in terms of provider...

Unrated
Nov 2025

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Director

Culture, Relationship, Product

Innovaccer Healthcare Data Platform works as promoted. However, we sometimes have challenges with...

Unrated
Oct 2025

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Director

Product

I like that the system allows me to blend data that is hardcoded into our EHR into fixed data...

Unrated
Oct 2025

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Director

Relationship

Innovaccer's team is super responsive and helpful. They really support our in-person go-live...

Unrated
Oct 2025

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Director

Operations, Product

Innovaccer could do some work on the system's ease of use. There are some pieces of the system that...

Unrated
Oct 2025

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Director

Product

There are some limitations in the solution, but some of those are on our side. The solution works...

Unrated
Oct 2025

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Director

Relationship, Product

It would be helpful if we didn't have to be the ones to find all of the data breaks and for...

Unrated
Oct 2025

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Director

Operations, Product

The issue that might stop me from recommending the system would be that it is highly customizable....

Unrated
Oct 2025

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Director

Product

Innovaccer is still a young company. There are always growth and development opportunities,...

Unrated
Sep 2025

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Director

Relationship

One thing that stands out about Innovaccer’s support team is the fact that they have impeccable...

Unrated
Sep 2025

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Director

Culture, Relationship, Operations

We knew exactly what we were getting at the time that we went live with Innovaccer. The vendor very...

Unrated
Sep 2025

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Manager

Relationship

What I really love about Innovaccer is their forward-thinking nature and their tech. They have some...

Unrated
Jul 2025

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