Data Activation Platform Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:42:33 PM and Model.EvProductId = 215733

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User Commentary

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VP/Other Executive

Functionality and Upgrades

The functionality was part of the scope of the initial development we agreed upon. But today, the...

Sep 2020
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Director

ROI / Cost (care and feeding)

Innovaccer avoids nickel-and-diming 100%. There was a time when I needed a specific tool, and they...

Aug 2020
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Director

Sales and Contracting

When we were looking at purchasing Innovaccer’s system, the vendor showed us live demos of the exact...

Aug 2020
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Director

Functionality and Upgrades

The system’s ease of us is a little bit limited because of how long we have been on the system, but...

Aug 2020
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Director

Service and Support

If we have any issues, we can just reach out to the Innovaccer implementation team, and we can get a...

Aug 2020
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Director

Relationship

I have a direct relationship with one of Innovaccer’s leaders. When negotiating a statement of work,...

Aug 2020
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Director

Technology

Given the opportunity, I would absolutely purchase Innovaccer’s system again. I would not hesitate....

Aug 2020
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Director

ROI / Cost (care and feeding)

The ROI is hard to calculate, but we are satisfied. We are driving value, and that is a good thing....

Jul 2020
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Director

Functionality and Upgrades

InCare is a workflow product that our care managers use. We are very happy with the product, and it...

Jul 2020
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Director

Service and Support

The vendor immediately helped us build new protocols and change some of our workflows to meet our...

Jul 2020
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VP/Other Executive

Other Observations & Comments

There have been some misses on communication for implementations. But I don’t really have a great...

Jun 2020
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VP/Other Executive

Implementation and Training

When we first implemented care management, the vendor planned a web training. I was extremely...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The system is like a TurboTax environment for care management, and it is so easy to use. We just...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

I always want more, but overall, the functionality of the system is meeting our needs. I would love...

Jun 2020
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VP/Other Executive

Relationship

The vendor has a lot that they want to do. But we come to the table and have a discussion about our...

Jun 2020
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VP/Other Executive

Relationship

There are a lot of vendors out there that are not going to hear us because we are not a giant...

Jun 2020
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Director

Implementation and Training

We do a lot of our own training, but that is based on our preference. Innovaccer's training is...

Jun 2020
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Director

Relationship

Innovaccer has kept all of their promises and more. We have been pretty fortunate. Even as new...

Jun 2020
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Director

Technology

We are still implementing some functionality, but we are where I expected us to be. The biggest...

Jun 2020
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Director

Service and Support

Innovaccer is focused on the customer and the value creation for the customer. The visibility of...

Jun 2020
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COO

ROI / Cost (care and feeding)

We have definitely received our money's worth. We have gotten 15 times our ROI from the product...

Apr 2020
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COO

Service and Support

We have had an account representative for a few years now. The challenge we have is that every few...

Apr 2020
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COO

Relationship

The vendor has been keeping their promises, but mostly because I force them to.

Apr 2020
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COO

ROI / Cost (care and feeding)

The vendor avoids charging us for every little thing. I haven't gotten charged for anything extra yet....

Apr 2020
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COO

Functionality and Upgrades

Initially, our satisfaction with the quality and effectiveness of the implementation services was...

Apr 2020
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COO

Implementation and Training

The vendor trained us on how to analyze the data, but they didn't train us on best practices. That...

Apr 2020
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COO

Functionality and Upgrades

Our doctors find the system to be very easy to use, but the ease of use of the system depends on the...

Apr 2020
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COO

Service and Support

We are looking for remote patient monitoring, and the product doesn't have the connection to capture...

Apr 2020
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COO

Relationship

The vendor executives are very involved because I am so demanding. I talk to the executives often....

Apr 2020
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Director

Relationship

The vendor keeps their promises. They have missed a couple of deadlines due to payers not being...

Mar 2020
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Director

Service and Support

The vendor has shops that are run out of both India and San Francisco. So theoretically, the sun...

Mar 2020
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Director

Implementation and Training

There have been some challenges in terms of meeting expectations and understanding urgency around...

Mar 2020
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Director

Implementation and Training

The vendor shouldn’t be doing updates in the middle of the week when we have our staff working on...

Mar 2020
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Director

Sales and Contracting

During the sales cycle, we thought there would be some more things out of the box that would be...

Mar 2020
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Director

Service and Support

As with anything in population health, there is an implementation period and a rollout period, and...

Mar 2020
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Director

Relationship

The vendor has been a really good company to work with because they are flexible with their...

Mar 2020
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Director

Functionality and Upgrades

InCare is pretty intuitive. Innovaccer decided to do a couple of new care protocols with us. InCare...

Mar 2020
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Director

Functionality and Upgrades

We are always looking for more. There are some pieces of functionality that we want to see included...

Mar 2020
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Director

Technology

Innovaccer is pretty innovative. They showed us some things that are coming down the pipeline....

Mar 2020
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Director

Service and Support

Innovaccer has involved developers, and we have really appreciated that. All of those heads in the...

Mar 2020
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Director

Relationship

There is not a lot of proactiveness from Innovaccer. We have regular phone calls with them, and I...

Mar 2020
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Director

Implementation and Training

Innovaccer is a growing company, and as the team grows, there is a lot of turnover. There has been...

Jan 2020
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Director

Other Observations & Comments

Innovaccer has dealt with other vendors enough times to have standard practices by now, but I have...

Jan 2020
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Director

Interfacing and Integration

I deal with the interoperability side on the back end, and from my perspective of the usability, I...

Jan 2020
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Director

Service and Support

The support people work 24 hours a day. When I ask them to jump, they ask me how high. They are...

Jan 2020
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Director

Service and Support

The vendor's support could be more proactive. If a vendor has standard practices, they can be...

Jan 2020
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Director

Relationship

I know all of the names of the vendor's executives. The executives are always asking me about what I...

Jan 2020
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Director

Lessons Learned

The money value from the system has been lower than expected. We wanted all practices to hand over...

Jan 2020
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Director

Functionality and Upgrades

Innovaccer has a unique ability to look at what we are doing and customize a solution. They will...

Jan 2020
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CEO/President

Functionality and Upgrades

After a lot of research and money, one of our health systems said that we need to look at...

Dec 2019
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CEO/President

Sales and Contracting

After we started our contract and started building our workflow, things happened so quickly....

Dec 2019
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CEO/President

Functionality and Upgrades

It is really important for us to have data, and our state is really behind the eight ball with data....

Dec 2019
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CEO/President

Technology

Everybody is on board for Innovaccer's product. Our community and partners can't wait to put their...

Dec 2019
 Helpful

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CEO/President

Relationship

Innovaccer has been so responsive. I email the founder, and this person emails me back right away....

Dec 2019
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CEO/President

Service and Support

I asked for some help with some modeling because of the sustainability of our work. Innovaccer told...

Dec 2019
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CEO/President

Functionality and Upgrades

As our partners come into this mix, we can put InCare in place along with other solutions from...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

We have moved all of our existing population health data infrastructure from our old tool into the...

Dec 2019
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Director

Relationship

Things are going really, really well. Innovaccer has been extremely responsive. Not everything has...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

Initially, the system was very easy to manipulate. Then we were switched to a fancier system that is...

Dec 2019
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VP/Other Executive

Relationship

Innovaccer has a lot of new initiatives, and they seem to be very wiling to try new things and go...

Dec 2019
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VP/Other Executive

Lessons Learned

Innovaccer’s BI tool is kind of new, so the user guides could be better. However, I feel that people...

Dec 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Social determinants of health are part of our goal to really start making sure that we can help our...

Dec 2019
 Helpful

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CEO/President

Functionality and Upgrades

Overall, the project accomplished what it was supposed to. The system would occasionally give me a...

Dec 2019
 Helpful

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CEO/President

Functionality and Upgrades

Innovaccer is very focused on our desired outcomes. The company spends a lot of time trying to...

Dec 2019
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CEO/President

Functionality and Upgrades

The Innovaccer solutions are amazingly customizable. Innovaccer does not just sell us a huge...

Dec 2019
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CEO/President

Relationship

We can’t just have a whiz-bang solution if we can’t get it working in our workflow and if it is...

Dec 2019
 Helpful

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CEO/President

Functionality and Upgrades

The solutions that Innovaccer provides are really intended to help providers cut through the data....

Dec 2019
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Director

ROI / Cost (care and feeding)

Innovaccer doesn't nickel-and-dime us. They have been really good at pricing everything up front. We...

Dec 2019
 Helpful

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Director

Implementation and Training

We are still learning and figuring out how the solution works, but I have been very pleased with the...

Dec 2019
 Helpful

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Director

Implementation and Training

As we implement new protocols for care coordination, I have really appreciated that the training...

Dec 2019
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Director

Future Outlook

The product works very well and as promoted. When we initially dove into the product, we knew that...

Dec 2019
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Director

Interfacing and Integration

We are looking at how we can integrate with the tools of our community partners. We are looking into...

Dec 2019
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Director

Functionality and Upgrades

The overall product quality is great. The interface makes a lot of sense. We have found that the...

Dec 2019
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Director

Functionality and Upgrades

We are finding a couple of challenges with the product, but nothing horrible. We used another tool,...

Dec 2019
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Director

Technology

Innovaccer meets all of our needs right now. When we talk about what we hope to have, we often find...

Dec 2019
 Helpful

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Director

Relationship

In the beginning, some of Innovaccer's executive support was coming in, and that is great. We...

Dec 2019
 Helpful

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Director

Service and Support

We haven't always had a great vendor. Our experience with Innovaccer is like a night-and-day...

Dec 2019
 Helpful

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Director

Relationship

So far, Innovaccer has kept all of their promises. When they say they aren't sure whether they can...

Dec 2019
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Director

ROI / Cost (care and feeding)

Innovaccer is really good about creating dashboards and measuring outcome performance. They are...

Dec 2019
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Director

Future Outlook

We didn't intend to use Innovaccer's products beyond InCare. But now that we have worked with the...

Dec 2019
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Director

Functionality and Upgrades

The system is doing well for us. We have been using it for some time now. We have had ups and downs...

Nov 2019
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Director

Relationship

The vendor anticipates our needs and does additional development. That drives me to rate them highly...

Nov 2019
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Director

Functionality and Upgrades

I am anticipating some barriers relative to our current environment. We are limited in our technical...

Nov 2019
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Director

Service and Support

We had an idea, and the vendor took that idea and stretched it to see what could be done with it....

Nov 2019
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Director

Service and Support

A place Innovaccer could improve is project management. The vendor could do a better job of...

Nov 2019
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