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KLAS Research Director - Bradley Hunter
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Bradley Hunter

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User Commentary

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VP/Other Executive

Relationship

We have done a pilot with InData for dashboards, and that really came in handy for COVID-19. We have......

Jan 2021
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VP/Other Executive

Relationship

Innovaccer provides us not only with an analytics application but also with a platform. We were...

Jan 2021
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VP/Other Executive

Implementation and Training

Innovaccer’s implementation services are very good. They do a great job. Things have been smooth as......

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

We have been able to load data pretty easily onto InData. Innovaccer has been able to vet out...

Jan 2021
(0)
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VP/Other Executive

Interfacing and Integration

I would rate Innovaccer's integration very high. Innovaccer has a broad range of capabilities on...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

The overall product quality is pretty good. We have had a great experience so far. Innovaccer's...

Jan 2021
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VP/Other Executive

Service and Support

If we ask a question, even if it is a pretty big question, we get an answer from the vendor within......

Jan 2021
(0)
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VP/Other Executive

Relationship

The executives have been on the phone with us regularly. Any time we have needed to call, executives......

Jan 2021
(0)
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VP/Other Executive

Other Observations & Comments

The COVID-19 dashboards are used every day for tangible outcomes and operational decision-making. I......

Jan 2021
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We are doing well in terms of receiving our money’s worth from Innovaccer. The pricing was accurate.......

Jan 2021
(0)
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VP/Other Executive

Future Outlook

So far, things have been good with Innovaccer. The jury is out a bit just because the next lift we......

Jan 2021
(0)
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VP/Other Executive

Implementation and Training

The implementation has been very impressive. The vendor has done everything that they promised to do......

Dec 2020
(0)
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VP/Other Executive

Relationship

When I got here, the vendor selection had been made. However, the project hadn't been decided, and......

Dec 2020
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VP/Other Executive

Sales and Contracting

We did not go with the full complement of tools that the vendor offers. We partially did that...

Dec 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I know that these solutions take a lot of effort. As we are going through the process of developing......

Dec 2020
(0)
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Director

Technology

Soon, we will officially go live with our care management platform, and it is getting close to...

Dec 2020
(0)
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Director

Technology

Innovaccer is a company one might have to manage a lot because of some of the barriers in...

Dec 2020
(0)
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Director

Implementation and Training

In our engagement with Innovaccer, I expected to see capabilities to help us have more intelligence......

Dec 2020
(0)
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Director

Implementation and Training

I didn’t give Innovaccer a perfect score for implementation because they do have some communication......

Dec 2020
(0)
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Director

Relationship

I don't often get to meet or talk to a founder of a company on specific calls, but that has happened......

Dec 2020
(0)
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Director

Other Observations & Comments

Innovaccer’s data model does patient matching first before the data goes to another downstream...

Dec 2020
(0)
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CMIO

Interfacing and Integration

In terms of interoperability, our data feeds are limited to our most common payers as well as our...

Dec 2020
(0)
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CMIO

Technology

COVID-19 somewhat broadened our relationship with Innovaccer when we had to quickly stand up a...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

The product itself is pretty slick, so I would give it the highest score on product quality....

Dec 2020
(0)
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CMIO

Service and Support

The vendor executives have been very involved through every step of the process. The quality of the......

Dec 2020
(0)
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CMIO

Other Observations & Comments

I think proactive service was one area where the vendor probably could have been a little stronger.......

Dec 2020
(0)
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CMIO

Interfacing and Integration

The reason I wouldn’t say the highest score for my likelihood to recommend the solution is I think......

Dec 2020
(0)
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VP/Other Executive

Service and Support

Our experience with the vendor has been great. Both sides have been learning from each other....

Nov 2020
(0)
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VP/Other Executive

Service and Support

The vendor has been very supportive during the COVID-19 crisis. Very early on, they developed an...

Nov 2020
(0)
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VP/Other Executive

Service and Support

The vendor keeps their promises. They have struggled with some growth over the last year, and that......

Nov 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor avoids charging us for every little thing. They are very willing to work with us with the......

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Initially, we looked at the platform for risk-adjustment coding, and there have been some changes...

Nov 2020
(0)
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VP/Other Executive

Service and Support

The vendor does very well with their ongoing support. They have a ticket process.

Nov 2020
(0)
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VP/Other Executive

Service and Support

The vendor has struggled with keeping project managers for extended periods of time. We have gone...

Nov 2020
(0)
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VP/Other Executive

Service and Support

Innovaccer Inc. has been working with us. We are making a complete switch over to a new EMR soon,...

Nov 2020
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VP/Other Executive

Service and Support

The vendor's upgrades, project management, and ticketing process can be delayed, so the vendor's...

Nov 2020
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VP/Other Executive

Other Observations & Comments

There was a component for risk-adjustment coding that we had seen, and it hasn't come to fruition.......

Nov 2020
(0)
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VP/Other Executive

Service and Support

The vendor is a very collaborative company, and that is refreshing. If I email them today, they will......

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The service and support are good. Not only am I talking to my project manager but I am also having......

Nov 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

In terms of receiving our money’s worth, maybe I am just used to getting really competitive pricing.......

Nov 2020
(0)
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VP/Other Executive

Relationship

When it comes to Innovaccer's implementation services, any time I have ever needed them, I can...

Nov 2020
(0)
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VP/Other Executive

Future Outlook

The product is not exactly there when it comes to working as promoted. That is because Innovaccer is......

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system’s integration has been pretty easy. We have been really impressed with how we have...

Nov 2020
(0)
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Manager

Functionality and Upgrades

My favorite thing about the system is that it allows us to make things happen quickly. For example,......

Nov 2020
(0)
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Manager

Functionality and Upgrades

We launched a protocol for COVID-19 really quickly. We had to decide who we were going to call and......

Nov 2020
(0)
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Manager

Functionality and Upgrades

I just had a meeting with my end users to go over what is working well with our protocol for...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We are a relatively large organization, but when we started with this product, we didn't have the...

Nov 2020
(0)
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Manager

Functionality and Upgrades

Our biggest challenge is some system slowness. I don't think that other clients have this quite as......

Nov 2020
(0)
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Manager

Interfacing and Integration

The vendor supports our integration goals very well. I have never seen any vendor that has been able......

Nov 2020
(0)
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Manager

Functionality and Upgrades

We built a protocol for our care management section to help our care managers work through things.......

Nov 2020
(0)
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Manager

Service and Support

Our end users find the system to be very easy to use. It is easy to navigate. The system does a good......

Nov 2020
(0)
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Manager

Relationship

I would give the vendor a high rating for delivering new technology that meets our needs. When we...

Nov 2020
(0)
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Manager

Relationship

The vendor's executives are very involved. I am not in the meetings, but I know that they meet with......

Nov 2020
(0)
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Manager

Future Outlook

I don't see our satisfaction going down over the next 12 months. The vendor is continually improving.......

Nov 2020
(0)
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Manager

Service and Support

The vendor was able to help us during the COVID-19 crisis. We have data from this system for...

Nov 2020
(0)
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Manager

Service and Support

Over the last year, we have found Innovaccer to be very responsive to our needs and requests. They......

Nov 2020
(0)
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Manager

Service and Support

Innovaccer could improve their support team and their timeliness in responding to requests. There is......

Nov 2020
(0)
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Manager

Functionality and Upgrades

There are so many layers to this platform, and Innovaccer has been good as new technology has become......

Nov 2020
(0)
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Manager

Functionality and Upgrades

Innovaccer has done some remarkable work over the last year in working with us, getting loops...

Nov 2020
(0)
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CEO/President

Functionality and Upgrades

I would give the system a high rating for its functionality meeting all of our needs, but I can’t...

Oct 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

The vendor avoids charging us for every little thing, and that is probably why I like them. The real......

Oct 2020
(0)
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CEO/President

Relationship

Overall, we are very satisfied with the system. I expect it to be even better next year. I can’t...

Oct 2020
(0)
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Director

Functionality and Upgrades

I am not super satisfied with the dashboard pieces. I still feel they are generally okay. I don’t...

Oct 2020
(0)
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Director

Relationship

The data I get from my relationship with Innovaccer allows me to do more analytics and to grow, so......

Oct 2020
(0)
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Director

Other Observations & Comments

From a data standpoint, we got less value during COVID-19. We did a lot of the work ourselves.

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

In the beginning, we hadn’t rolled out the risk coding, which is a huge thing for our physician...

Oct 2020
(0)
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Analyst/Coordinator

Future Outlook

The vendor’s executives come and visit us pretty frequently. The vendor is proactive, especially...

Oct 2020
(0)
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CEO/President

Service and Support

I would definitely give the vendor higher than the highest score if I could for all aspects of...

Oct 2020
(0)
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CEO/President

Technology

Our end users find the system to be very easy to use. The vendor is doing great at delivering new...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The functionality was part of the scope of the initial development we agreed upon. But today, the...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

Innovaccer avoids nickel-and-diming 100%. There was a time when I needed a specific tool, and they......

Aug 2020
(0)
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Director

Sales and Contracting

When we were looking at purchasing Innovaccer’s system, the vendor showed us live demos of the exact......

Aug 2020
(0)
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Director

Functionality and Upgrades

The system’s ease of us is a little bit limited because of how long we have been on the system, but......

Aug 2020
(0)
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Director

Service and Support

If we have any issues, we can just reach out to the Innovaccer implementation team, and we can get a......

Aug 2020
(0)
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Director

Relationship

I have a direct relationship with one of Innovaccer’s leaders. When negotiating a statement of work,......

Aug 2020
(0)
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Director

Technology

Given the opportunity, I would absolutely purchase Innovaccer’s system again. I would not hesitate.......

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

The ROI is hard to calculate, but we are satisfied. We are driving value, and that is a good thing.......

Jul 2020
(0)
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Director

Functionality and Upgrades

InCare is a workflow product that our care managers use. We are very happy with the product, and it......

Jul 2020
(0)
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Director

Service and Support

The vendor immediately helped us build new protocols and change some of our workflows to meet our...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

There have been some misses on communication for implementations. But I don’t really have a great...

Jun 2020
(0)
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VP/Other Executive

Implementation and Training

When we first implemented care management, the vendor planned a web training. I was extremely...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system is like a TurboTax environment for care management, and it is so easy to use. We just...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I always want more, but overall, the functionality of the system is meeting our needs. I would love......

Jun 2020
(0)
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VP/Other Executive

Relationship

The vendor has a lot that they want to do. But we come to the table and have a discussion about our......

Jun 2020
(0)
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VP/Other Executive

Relationship

There are a lot of vendors out there that are not going to hear us because we are not a giant...

Jun 2020
(0)
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Director

Implementation and Training

We do a lot of our own training, but that is based on our preference. Innovaccer's training is...

Jun 2020
(0)
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Director

Relationship

Innovaccer has kept all of their promises and more. We have been pretty fortunate. Even as new...

Jun 2020
(0)
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Director

Technology

We are still implementing some functionality, but we are where I expected us to be. The biggest...

Jun 2020
(0)
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Director

Service and Support

Innovaccer is focused on the customer and the value creation for the customer. The visibility of...

Jun 2020
(0)
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COO

ROI / Cost (care and feeding)

We have definitely received our money's worth. We have gotten 15 times our ROI from the product...

Apr 2020
(0)
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COO

Service and Support

We have had an account representative for a few years now. The challenge we have is that every few......

Apr 2020
(0)
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COO

Relationship

The vendor has been keeping their promises, but mostly because I force them to.

Apr 2020
(0)
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COO

ROI / Cost (care and feeding)

The vendor avoids charging us for every little thing. I haven't gotten charged for anything extra yet.......

Apr 2020
(0)
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COO

Functionality and Upgrades

Initially, our satisfaction with the quality and effectiveness of the implementation services was...

Apr 2020
(0)
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COO

Implementation and Training

The vendor trained us on how to analyze the data, but they didn't train us on best practices. That......

Apr 2020
(0)
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COO

Functionality and Upgrades

Our doctors find the system to be very easy to use, but the ease of use of the system depends on the......

Apr 2020
(0)
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COO

Service and Support

We are looking for remote patient monitoring, and the product doesn't have the connection to capture......

Apr 2020
(0)
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COO

Relationship

The vendor executives are very involved because I am so demanding. I talk to the executives often.......

Apr 2020
(0)
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Director

Relationship

The vendor keeps their promises. They have missed a couple of deadlines due to payers not being...

Mar 2020
(0)
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Director

Service and Support

The vendor has shops that are run out of both India and San Francisco. So theoretically, the sun...

Mar 2020
(0)
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Director

Implementation and Training

There have been some challenges in terms of meeting expectations and understanding urgency around...

Mar 2020
(0)
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Director

Implementation and Training

The vendor shouldn’t be doing updates in the middle of the week when we have our staff working on...

Mar 2020
(0)
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Director

Sales and Contracting

During the sales cycle, we thought there would be some more things out of the box that would be...

Mar 2020
(0)
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Director

Service and Support

As with anything in population health, there is an implementation period and a rollout period, and......

Mar 2020
(0)
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Director

Relationship

The vendor has been a really good company to work with because they are flexible with their...

Mar 2020
(0)
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Director

Functionality and Upgrades

InCare is pretty intuitive. Innovaccer decided to do a couple of new care protocols with us. InCare......

Mar 2020
(0)
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Director

Functionality and Upgrades

We are always looking for more. There are some pieces of functionality that we want to see included......

Mar 2020
(0)
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Director

Technology

Innovaccer is pretty innovative. They showed us some things that are coming down the pipeline....

Mar 2020
(0)
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Director

Service and Support

Innovaccer has involved developers, and we have really appreciated that. All of those heads in the......

Mar 2020
(0)
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Director

Relationship

There is not a lot of proactiveness from Innovaccer. We have regular phone calls with them, and I...

Mar 2020
(0)
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