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Manager

A great example of delivering technology to meet our needs was the development of an application or...

May 2021
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Manager

Innovaccer is continually working to improve. They consistently solicit feedback from team members...

May 2021
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Manager

Innovaccer communicates updates with release notes, which include easy to follow screenshots. A...

May 2021
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Manager

Innovaccer is proactive; they ask questions to understand our business case and the environment we...

May 2021
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Manager

We recently went through NCQA accreditation for both population health and care management. We...

May 2021
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CEO/President

I would like to see and continue to be impressed by Innovaccer’s willingness to make sure they are...

May 2021
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CEO/President

We continue to be more and more pleased with our ability to use the platform to get us all sorts of...

May 2021
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CEO/President

As we have expanded our client base using this tool, none of our clients have been the same. We have...

May 2021
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CEO/President

Innovaccer could provide quick and easy video links on how to glean certain reports or insights....

May 2021
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Analyst/Coordinator

Compared to an organization like ours, which is much more rigid about our goals and deliverables,...

May 2021
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Analyst/Coordinator

I would like our patient scheduling system to interface with the Innovaccer system because it takes...

May 2021
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Director

InData is pretty good. It is a bit of a black box. Innovaccer has a level-one to level-five process...

May 2021
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Director

InData is the secret sauce for Innovaccer. It is very much above and beyond. Innovaccer is...

May 2021
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Director

The vendor is updating the tools, and the tools are not mature yet, so the training is not mature....

May 2021
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Director

Innovaccer is very innovative. They change and improve pretty rapidly. Innovaccer is a young...

May 2021
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Director

Innovaccer is much more responsive and agile to work through issues with than any other vendor is. I...

May 2021
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Analyst/Coordinator

Using the data we derive from InData, we are able to push back against payer-specific demands. In...

Apr 2021
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Analyst/Coordinator

Innovaccer has built their platform on any open API setup. The system was designed to be able to tap...

Apr 2021
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Director

There is a lot of good information in the InData platform. Our challenge has been hosting an...

Apr 2021
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Director

Innovaccer Inc. is definitely very supportive of us. They are on top of everything, and we haven't...

Apr 2021
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Director

As we continue to evolve and grow the solution, there is a fine line between what we think will be...

Apr 2021
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Director

Without good integration and consistent normalization of data, the system falls apart. We have had...

Apr 2021
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Director

We have some very good guide rails that we have put around various clinical pathways or actions. We...

Apr 2021
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Director

We don’t really use phone support. The web support is good, but we run into the typical user...

Apr 2021
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Director

The vendor is definitely very forward looking. They are at least trying to think ahead and tell us...

Apr 2021
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Director

Driving tangible outcomes is one of the vendor's strengths. Their big thing is data, and we need to...

Apr 2021
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Director

Depending on what someone wanted, I would most definitely recommend the solution. We have some...

Apr 2021
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Director

The training is for our superuser cohorts. We get our training guide to walk through with a small...

Apr 2021
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Director

Innovaccer is pretty progressive in terms of reporting. The system obviously has a bunch of canned...

Apr 2021
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VP/Other Executive

The work that we have done with Innovaccer has been really important to our relationship. Innovaccer...

Apr 2021
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VP/Other Executive

Innovaccer has kept all their promises. We had some issues with timelines and delays, but those...

Apr 2021
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Director

Innovaccer's executives have been very accessible. The sales process was very long. Innovaccer was a...

Apr 2021
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Director

One of the benefits of the company is that Innovaccer is both domestically and internationally...

Apr 2021
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Director

I would definitely recommend the vendor to others. We still haven't received our money's worth quite...

Mar 2021
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Director

The vendor could be doing better with communication. The key reasons we went with Innovaccer were...

Mar 2021
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Director

The system is best suited for a health system that really knows where they want to go and what they...

Mar 2021
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Director

When working with Innovaccer, people need to recognize that they are working with more of a start-up...

Mar 2021
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Director

The vendor is more responsive and effective than any other vendor I have worked with previously, but...

Mar 2021
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Manager

A unique thing about Innovaccer is that they don't require specific schema formats from practices,...

Mar 2021
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Manager

We have had a number of things to work out, but we haven't had one issue that we haven't been able...

Mar 2021
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Manager

Innovaccer has a great ticketing process. We log tickets, and Innovaccer communicates with us about...

Mar 2021
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Manager

A lot of the time, we make requests for custom measures that are based on our specialty. We would...

Mar 2021
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VP/Other Executive

I think that Innovaccer is growing. I am a little concerned that I won’t be as satisfied in a year...

Mar 2021
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VP/Other Executive

Innovaccer is using things like HL7 connectivity and also working on how we can start building out...

Mar 2021
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VP/Other Executive

I would definitely buy Innovaccer’s software again. Innovaccer is amazing, and their solution is a...

Mar 2021
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VP/Other Executive

Innovaccer has always gone above and beyond. There is a lot more to work on in their system. I think...

Mar 2021
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VP/Other Executive

The training could be improved with Innovaccer, but I am on the phone with them frequently too, so...

Mar 2021
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VP/Other Executive

I would recommend Innovaccer’s solution to anybody, anytime. We are using the information out of...

Mar 2021
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VP/Other Executive

We meet with Innovaccer often, and one of the only issues is some of our support comes from India,...

Mar 2021
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COO

We know what to do, but we just didn’t know how to do it and how to track it. InCare gave me the...

Feb 2021
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COO

Innovaccer is very strong technically, but they don’t have the clinical expertise. I keep saying...

Feb 2021
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COO

InCare does everything that we need except for remote patient monitoring. We have a whole program...

Feb 2021
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COO

When we run the reports, they don’t make a lot of sense for people. I have been trained on how to do...

Feb 2021
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COO

With implementation, Innovaccer comes in from a technology point of view. They don’t understand the...

Feb 2021
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COO

Innovaccer's executive management gets involved. They really do listen and go back to get things...

Feb 2021
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COO

One of the challenges in the beginning was that Innovaccer had a great tool that produced reports,...

Feb 2021
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VP/Other Executive

We have done a pilot with InData for dashboards, and that really came in handy for COVID-19. We have...

Jan 2021
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VP/Other Executive

Innovaccer provides us not only with an analytics application but also with a platform. We were...

Jan 2021
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VP/Other Executive

Innovaccer’s implementation services are very good. They do a great job. Things have been smooth as...

Jan 2021
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VP/Other Executive

We have been able to load data pretty easily onto InData. Innovaccer has been able to vet out...

Jan 2021
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VP/Other Executive

I would rate Innovaccer's integration very high. Innovaccer has a broad range of capabilities on...

Jan 2021
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VP/Other Executive

The overall product quality is pretty good. We have had a great experience so far. Innovaccer's...

Jan 2021
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VP/Other Executive

If we ask a question, even if it is a pretty big question, we get an answer from the vendor within...

Jan 2021
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VP/Other Executive

The executives have been on the phone with us regularly. Any time we have needed to call, executives...

Jan 2021
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VP/Other Executive

The COVID-19 dashboards are used every day for tangible outcomes and operational decision-making. I...

Jan 2021
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VP/Other Executive

We are doing well in terms of receiving our money’s worth from Innovaccer. The pricing was accurate....

Jan 2021
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VP/Other Executive

So far, things have been good with Innovaccer. The jury is out a bit just because the next lift we...

Jan 2021
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VP/Other Executive

The implementation has been very impressive. The vendor has done everything that they promised to do...

Dec 2020
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VP/Other Executive

When I got here, the vendor selection had been made. However, the project hadn't been decided, and...

Dec 2020
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VP/Other Executive

We did not go with the full complement of tools that the vendor offers. We partially did that...

Dec 2020
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VP/Other Executive

I know that these solutions take a lot of effort. As we are going through the process of developing...

Dec 2020
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Director

Soon, we will officially go live with our care management platform, and it is getting close to...

Dec 2020
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Director

Innovaccer is a company one might have to manage a lot because of some of the barriers in...

Dec 2020
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Director

In our engagement with Innovaccer, I expected to see capabilities to help us have more intelligence...

Dec 2020
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Director

I didn’t give Innovaccer a perfect score for implementation because they do have some communication...

Dec 2020
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Director

I don't often get to meet or talk to a founder of a company on specific calls, but that has happened...

Dec 2020
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Director

Innovaccer’s data model does patient matching first before the data goes to another downstream...

Dec 2020
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CMIO

In terms of interoperability, our data feeds are limited to our most common payers as well as our...

Dec 2020
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CMIO

COVID-19 somewhat broadened our relationship with Innovaccer when we had to quickly stand up a...

Dec 2020
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CMIO

The product itself is pretty slick, so I would give it the highest score on product quality....

Dec 2020
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CMIO

The vendor executives have been very involved through every step of the process. The quality of the...

Dec 2020
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CMIO

I think proactive service was one area where the vendor probably could have been a little stronger....

Dec 2020
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CMIO

The reason I wouldn’t say the highest score for my likelihood to recommend the solution is I think...

Dec 2020
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VP/Other Executive

Our experience with the vendor has been great. Both sides have been learning from each other....

Nov 2020
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VP/Other Executive

The vendor has been very supportive during the COVID-19 crisis. Very early on, they developed an...

Nov 2020
(0)
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VP/Other Executive

The vendor keeps their promises. They have struggled with some growth over the last year, and that...

Nov 2020
(0)
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VP/Other Executive

The vendor avoids charging us for every little thing. They are very willing to work with us with the...

Nov 2020
(0)
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VP/Other Executive

Initially, we looked at the platform for risk-adjustment coding, and there have been some changes...

Nov 2020
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VP/Other Executive

The vendor does very well with their ongoing support. They have a ticket process.

Nov 2020
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VP/Other Executive

The vendor has struggled with keeping project managers for extended periods of time. We have gone...

Nov 2020
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VP/Other Executive

Innovaccer Inc. has been working with us. We are making a complete switch over to a new EMR soon,...

Nov 2020
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VP/Other Executive

The vendor's upgrades, project management, and ticketing process can be delayed, so the vendor's...

Nov 2020
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VP/Other Executive

There was a component for risk-adjustment coding that we had seen, and it hasn't come to fruition....

Nov 2020
(0)
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VP/Other Executive

The vendor is a very collaborative company, and that is refreshing. If I email them today, they will...

Nov 2020
(0)
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VP/Other Executive

The service and support are good. Not only am I talking to my project manager but I am also having...

Nov 2020
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VP/Other Executive

In terms of receiving our money’s worth, maybe I am just used to getting really competitive pricing....

Nov 2020
(0)
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VP/Other Executive

When it comes to Innovaccer's implementation services, any time I have ever needed them, I can...

Nov 2020
(0)
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VP/Other Executive

The product is not exactly there when it comes to working as promoted. That is because Innovaccer is...

Nov 2020
(0)
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VP/Other Executive

The system’s integration has been pretty easy. We have been really impressed with how we have...

Nov 2020
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Manager

My favorite thing about the system is that it allows us to make things happen quickly. For example,...

Nov 2020
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Manager

We launched a protocol for COVID-19 really quickly. We had to decide who we were going to call and...

Nov 2020
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Manager

I just had a meeting with my end users to go over what is working well with our protocol for...

Nov 2020
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Manager

We are a relatively large organization, but when we started with this product, we didn't have the...

Nov 2020
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Manager

Our biggest challenge is some system slowness. I don't think that other clients have this quite as...

Nov 2020
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Manager

The vendor supports our integration goals very well. I have never seen any vendor that has been able...

Nov 2020
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Manager

We built a protocol for our care management section to help our care managers work through things....

Nov 2020
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Manager

Our end users find the system to be very easy to use. It is easy to navigate. The system does a good...

Nov 2020
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Manager

I would give the vendor a high rating for delivering new technology that meets our needs. When we...

Nov 2020
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Manager

The vendor's executives are very involved. I am not in the meetings, but I know that they meet with...

Nov 2020
(0)
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Manager

I don't see our satisfaction going down over the next 12 months. The vendor is continually improving....

Nov 2020
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Manager

The vendor was able to help us during the COVID-19 crisis. We have data from this system for...

Nov 2020
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Manager

Over the last year, we have found Innovaccer to be very responsive to our needs and requests. They...

Nov 2020
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Manager

Innovaccer could improve their support team and their timeliness in responding to requests. There is...

Nov 2020
(0)
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Manager

There are so many layers to this platform, and Innovaccer has been good as new technology has become...

Nov 2020
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Manager

Innovaccer has done some remarkable work over the last year in working with us, getting loops...

Nov 2020
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CEO/President

I would give the system a high rating for its functionality meeting all of our needs, but I can’t...

Oct 2020
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CEO/President

The vendor avoids charging us for every little thing, and that is probably why I like them. The real...

Oct 2020
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CEO/President

Overall, we are very satisfied with the system. I expect it to be even better next year. I can’t...

Oct 2020
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Director

I am not super satisfied with the dashboard pieces. I still feel they are generally okay. I don’t...

Oct 2020
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Director

The data I get from my relationship with Innovaccer allows me to do more analytics and to grow, so...

Oct 2020
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Director

From a data standpoint, we got less value during COVID-19. We did a lot of the work ourselves.

Oct 2020
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Analyst/Coordinator

In the beginning, we hadn’t rolled out the risk coding, which is a huge thing for our physician...

Oct 2020
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Analyst/Coordinator

The vendor’s executives come and visit us pretty frequently. The vendor is proactive, especially...

Oct 2020
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CEO/President

I would definitely give the vendor higher than the highest score if I could for all aspects of...

Oct 2020
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CEO/President

Our end users find the system to be very easy to use. The vendor is doing great at delivering new...

Oct 2020
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VP/Other Executive

The functionality was part of the scope of the initial development we agreed upon. But today, the...

Sep 2020
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Director

Innovaccer avoids nickel-and-diming 100%. There was a time when I needed a specific tool, and they...

Aug 2020
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Director

When we were looking at purchasing Innovaccer’s system, the vendor showed us live demos of the exact...

Aug 2020
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Director

The system’s ease of us is a little bit limited because of how long we have been on the system, but...

Aug 2020
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Director

If we have any issues, we can just reach out to the Innovaccer implementation team, and we can get a...

Aug 2020
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Director

I have a direct relationship with one of Innovaccer’s leaders. When negotiating a statement of work,...

Aug 2020
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Director

Given the opportunity, I would absolutely purchase Innovaccer’s system again. I would not hesitate....

Aug 2020
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Director

The ROI is hard to calculate, but we are satisfied. We are driving value, and that is a good thing....

Jul 2020
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Director

InCare is a workflow product that our care managers use. We are very happy with the product, and it...

Jul 2020
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Director

The vendor immediately helped us build new protocols and change some of our workflows to meet our...

Jul 2020
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VP/Other Executive

There have been some misses on communication for implementations. But I don’t really have a great...

Jun 2020
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VP/Other Executive

When we first implemented care management, the vendor planned a web training. I was extremely...

Jun 2020
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VP/Other Executive

The system is like a TurboTax environment for care management, and it is so easy to use. We just...

Jun 2020
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VP/Other Executive

I always want more, but overall, the functionality of the system is meeting our needs. I would love...

Jun 2020
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VP/Other Executive

The vendor has a lot that they want to do. But we come to the table and have a discussion about our...

Jun 2020
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VP/Other Executive

There are a lot of vendors out there that are not going to hear us because we are not a giant...

Jun 2020
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Director

We do a lot of our own training, but that is based on our preference. Innovaccer's training is...

Jun 2020
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Director

Innovaccer has kept all of their promises and more. We have been pretty fortunate. Even as new...

Jun 2020
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Director

We are still implementing some functionality, but we are where I expected us to be. The biggest...

Jun 2020
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Director

Innovaccer is focused on the customer and the value creation for the customer. The visibility of...

Jun 2020
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