Inovalon Claims Management Pro Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
I am completely satisfied with Inovalon Claims Management Pro.
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Relationship, Product
I have been extremely satisfied with how quick Inovalon is to turn around and put in new edits that...
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Culture
The system is almost as good as the vendor said it would be. The vendor has delivered everything we...
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Value
I have recommended the system to others before.
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Culture, Relationship
We have worked on calls with both the vendor's sales representative, an executive, and a tech...
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Operations
Inovalon's training is very robust. Getting the vendor to do on-site training is like pulling teeth....
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Product
The system has a lot of really cool dashboards, so we can isolate our denials, audits, and appeals.
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Product
Inovalon has an interface to the Medicare direct data entry system, so it is very easy to get into...
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Culture, Value
The system's price is good. The vendor covers everything from beginning to end in their suite of...
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Product
The system has been extremely reliable. We rarely have any downtime. Since we started on the system,...
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Loyalty
One of the reasons we chose Inovalon's system was that we were already using it for something else....
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Operations, Product
The system has reports, but those reports are in different places, and users have to know where to...
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Relationship
Inovalon could be better at letting us know if there is an issue.
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Relationship
Inovalon is very timely with support. They respond through email. They also give a phone call. They...
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Loyalty
The Medicare contractor in our region gives us access to their portal for claims, eligibility, or...
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Product
The main purpose of using Inovalon Claims Management Pro is the connectivity to the Direct Data...
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Loyalty, Product
We haven't looked at the competitors yet because we are still satisfied with Inovalon. That is why...
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Loyalty
Inovalon provides what we need for today. Since Inovalon is offering more future features, we will...
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Operations
Inovalon provides us with very good training. Recently, we had training through Zoom, and it was...
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Product
Inovalon Claims Management Pro is working very well. We don't have many issues with the...
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Product
The only issue that we have with Inovalon Claims Management Pro is that it lags from time to time...
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Product
We have to use another portal to show things like eligibility because Inovalon's system doesn’t show...
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Product
The standout thing about Inovalon Claims Management Pro is that I love how quickly we are able to...
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Relationship
Everything has been great with Inovalon. What comes to mind for me is that when we first started...
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Relationship
It is always fairly easy to get one of Inovalon’s support technicians on the line, and there is...
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Product, Value
Inovalon Claims Management Pro shows us our top denials. I love that about it because whenever it...
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Operations, Product
We have been using Inovalon Claims Management Pro for a while, and we have just learned how to...
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Operations, Product
Inovalon has done a couple of upgrades to the system, but those don't really seem to have impacted...
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Operations
Inovalon has training materials and videos, but their training also depends on the organization. I...
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Relationship
We don't get much communication from Inovalon beyond notices about system upgrades. From my...
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Product
Overall, Inovalon Claims Management Pro is a decent product. It does what it is supposed to do. The...
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Product
I would like to see more customization options in Inovalon Claims Management Pro, particularly for...
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Operations
When Inovalon trained with us a while back, I sat side-by-side with the trainer, and they showed me...
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Operations, Product
How someone feels about the strength of the reports and insights in the solution all depends on how...
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Relationship, Value
Inovalon lets us know when there is an overall payer issue that is popping up and other things that...
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Loyalty, Product
Inovalon Claims Management Pro is stable and consistent. That is one thing I appreciate about the...
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Relationship
The support people from Inovalon are really good. We have regular recurring calls and a dedicated...
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Culture, Product
Within the post–acute care world, there is a huge line of business that doesn't actually submit...
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Relationship, Product
If we have issues, we have a ladder of escalation so that we can take something all the way up to...
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Loyalty
Inovalon is working on a new AI analysis tool for denials that they will embed into the platform. It...
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Product
The claims statusing from Inovalon is actually really nice. We can get intermediary and final claim...
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Product
Inovalon does really well with our edits from scrubbing in general. We get very few rejections. We...
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Value
Inovalon Claims Management Pro is a very expensive product. We use it because we haven't found...
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Culture, Relationship
Inovalon's interoffice communication from a customer standpoint could be better. The vendor's sales...
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Relationship
For the last while, we have had a dedicated customer service representative. Without that, I don't...
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Operations, Product
Inovalon Claims Management Pro was pretty straightforward to learn, and it is easy to work with, for...
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Product
We have a claim that won't go through, so that has been frustrating. I can't get it to move on. I am...
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Product
I'm happy with the system. I haven’t had any issues. I’m good.
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Loyalty, Value
Since we have switched over to Inovalon, their system has made it easier to get the claims out...
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Product
I find the system very easy to manage and read. It is easy to follow. I love that I can amend a...
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Operations
I trained someone in the office to use the system when I went away. It was pretty easy to train...
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Relationship, Product
I haven't had any issues where I have needed to contact the TS team, have felt stuck with something,...
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Operations, Product
I recently got an upgrade, and it surprised me, but I haven’t had any issues.
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Product, Value
The outcome for me has been the ability to get the claims out, get the remittances paid, see what...
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Relationship
I feel very good about the TS and customer support from Inovalon.
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Product, Value
We take denials information from the vendor and put it into an Excel format. Then, we work on it...
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Loyalty
We switched from our old vendor to Inovalon. Inovalon has the stronger product, and we are very...
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Relationship
I don't see Inovalon being overly proactive. I am used to having vendors contact me with new ideas...
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Product
With the report that we run for denials, there are still some payers that aren't being picked up....
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Operations
There are training videos and other forms of training that we can ask for from Inovalon, but it...
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Relationship, Product
We like how easy it is to submit claims in Inovalon Claims Management Pro. The remittance advice all...
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Product
Sometimes it is easier to handle denials in an insurance web portal than it is to submit things...
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Culture, Value
We always think things are a little bit more expensive than we would like for them to be, but for...
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Product
The system needs to be more friendly and basic for end users. Basically, we need to know whether we...
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Product
The eligibility printouts produced by the system are very antiquated and aren't very readable. New...
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Relationship
We have had experience with other vendors who have had acquisitions, and we have thanked our lucky...
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Product
We have a large system, so the reports and insights from the system take forever. The system also...
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Operations
When we first started with Inovalon Claims Management Pro, the rollouts were wonderful. However, we...
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Relationship
Inovalon continues to try to meet our needs. The squeaky wheel gets the grease. When clients...
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Product
In the system, I like being able to narrow down denials by payer and user. I find that very...
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Relationship
It is hard to communicate with Inovalon's team. We have an account representative, but it would be...
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Culture
Inovalon's salespeople are very pushy. We would like to have regular calls with our account...
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Operations
For training, Inovalon will direct us to videos that aren't user friendly. Those aren't easy to walk...
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Culture, Value
We pay a lot for the system, so it would be nice if Inovalon could offer some incentive or discount...
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Loyalty, Value
We came to Inovalon's system from another vendor's system that was terrible. When it comes to edits...
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Relationship, Operations
We had to create multiple tickets with Inovalon as we went through the process of implementation,...
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Product
We love the dashboards and reports in Inovalon Claims Management Pro. Those things are much more...
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Operations
In the requests that we have made for training, we haven't had a lot of response from Inovalon. We...
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Loyalty
Our intention in changing to Inovalon was to look for a company that we could partner with that...
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