Inovalon Claims Management Pro Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Product
I would like to highlight that Inovalon does a good job. Their edits are usually correct, and their...
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Relationship, Product, Value
I like that when we get the right person from Inovalon, they can really do anything to meet our...
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Relationship
I currently have someone on my team who spends most of their day following up on cases, creating...
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Loyalty
I would consider Inovalon Claims Management Pro again, depending on my research and the pricing. We...
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Culture, Product
I meet with Inovalon and their reporting team because they try to sell me their product all the...
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Relationship
The thing that's difficult for me is that getting in touch with someone from Inovalon who is going...
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Relationship, Operations
Inovalon has a business arrangement with another vendor we work with, but Inovalon has no interest...
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Product, Value
So far, I'm liking Inovalon Claims Management Pro. It's not as easy an interface as the other...
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Product
When I write my notes in the solution, I have to click all the buttons. There are too many buttons...
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Product
There are a couple of things with some payers that are a little weaker than with others when it...
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Operations
The vendor works with us on the things that we need. In the middle of our relationship with them,...
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Relationship
I haven't had any issues with Inovalon. They are really good about reaching out when we are fixing...
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Relationship, Product
It would be great if Inovalon could improve the functionality for looking up deductible information....
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Operations
I rate Inovalon’s training pretty low because we do professional claims, not facility claims, and...
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Product
I don't know what Inovalon’s vision or road map for this solution is. We recently started using a...
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Relationship
As far as support goes, things don't get resolved right away. There's always a case that's...
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Relationship, Operations
I don't have that many problems anymore because I've been doing the work for quite a while now, but...
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Value
Inovalon doesn’t charge unexpected costs. We just get a bill once a month, and it gets paid out of...
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Product
The thing that I like the most about Inovalon Claims Management Pro is the fact that the claims are...
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Relationship
I've only had one or two issues that have happened with the edits and scrubbing, and the reason that...
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Product
Inovalon changed the format in the product, and the way it looks is so much easier and more user...
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Culture, Relationship, Operations
When we had issues with a claim, Inovalon said that we had to set up business rules, but we didn’t...
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Operations
I like the Inovalon training videos, and I like watching someone else do something and then having...
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Relationship
Inovalon’s support team gets back to me fairly quickly. One issue took a few days before we got an...
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Product
We don't bill certain payers through Inovalon's system, but everything else goes through it. We can...
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Product
We use the insurance discovery piece to look at people's insurance, and that helps us find...
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Product, Value
We've added a few more of our payers to the clearinghouse solution rather than use another...
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Product
I'm satisfied with the way everything is working with Inovalon. The system does what I need it to...
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Relationship
Inovalon’s support is pretty good. Sometimes it takes the support people a while to get back to me,...
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Relationship, Operations, Product
Inovalon tells me right away what the issue is with a claim, and I know how to clean it. The system...
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Relationship
If we are not sure how to do something, we put a ticket in with Inovalon, and once we get a person,...
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Operations
Inovalon does a pretty good job with training. Anytime they make an update, when we first log on,...
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Relationship
We have to have a clearinghouse if we want to stay competitive in this market, and Inovalon’s...
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Culture
Inovalon could do a better job at explaining and selling their product, because if I knew more about...
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Relationship
Inovalon has really improved their services in the past two years. I was invited to a meeting where...
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Operations
When I did the Inovalon training, they recorded it so that if I needed to go back and check...
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Relationship
If there's a question that I'm not sure how to answer, I call Inovalon, and they're very helpful....
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Product
When I go to the Inovalon website, I can check everything. I can check eligibility, and I can check...
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Product
The reason I have Inovalon is that it is linked with our EHR. The systems are somehow linked, and...
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Product
Our Inovalon system is linked with our EHR, and that is a really good deal. I imagine if Inovalon...
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Operations
The onboarding with Inovalon was very good. The person who did the implementation prepared us for...
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Product
I'm very happy with Inovalon's solution. I like how it's integrated into our system. The...
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Product
Denials are a little bit harder for me to deal with in the solution, though it could be because of...
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Relationship
Inovalon’s customer support is really good. We had some claims that didn’t go through because a...
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Operations
Inovalon does a good job of getting claims to payers. Inovalon has a good clearinghouse. If Inovalon...
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Operations, Product
I wish I knew more of the system as I’m learning. But Inovalon does have support in the tool. I know...
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Relationship, Product
We’ve only had Inovalon Claims Management Pro for a short time, and we’re already having problems...
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Product
I’ve worked with many different solutions, but Inovalon Claims Management Pro is pretty good so far....
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Product
The top performance quality with Inovalon Claims Management Pro is that I can go in and find the...
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Relationship
Inovalon is really good at reaching out. They are trying to get the support to go through a bit more...
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Relationship
It is not too often that we need support, but sometimes the support is a little slow, depending on...
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Product, Value
The thing I like the most is probably just the fact that Inovalon stops claims from going through in...
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Relationship, Product
Basically, I cannot say anything bad about Inovalon. My only concern, as I oversee billing and ER...
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Relationship, Product
Based on the clearinghouse, Claims Management Pro is holding all the claim submissions. The daily...
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Relationship, Product
Based on innovation, I think Inovalon is really good because I do not see a lot of changes, just...
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Product
Sometimes when we are looking at denials, we would like to understand the exact reason. It would be...
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Loyalty, Product
Claims Management Pro facilitates speedy claim submission. We are a multiclinic, and we have...
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Operations
Sometimes we lack training from Inovalon. That is on our end, but we do not have time to do training...
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Value
The solution is kind of costly. Inovalon gives us a heads-up about cost, but it’s quite expensive.
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Operations, Product
I like that there is a little change in the system where we do not have to go through the whole...
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Relationship
Inovalon seems to be pretty good when I call for help, but sometimes it is hard to get through to...
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Relationship, Product
The majority of the time, billing goes through the solution, and when Inovalon picks up the calls, I...
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Product
The in-depth ability for eligibility runs in Claims Management Pro is limited because the system...
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Relationship
The customer service from Inovalon is wonderful, and that's really worth mentioning because...
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Product
I don’t know if I would buy Claims Management Pro again. We are using it as a third-party program to...
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Product
In terms of claim statusing and denials management, some claims get rejected by flagging the group...
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Operations
I don't know if we really got trained on all the stuff that Inovalon provides, so I don't know if we...
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Relationship
Early on with Inovalon, we worked with a certain person, and that was lovely, but then we were told...
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Product
Some things in Inovalon's solution are a little too nitpicky based on our prior clearinghouse...
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Relationship
There have been times when I have felt like we didn't get anywhere with Inovalon’s ticket system....
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Relationship, Product
We can run reports and an explanation of benefits in Inovalon's system, but depending on the size of...
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Product
I like how we can manipulate and correct errors, and we can work them right within the Inovalon...
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Loyalty, Operations, Product
Our previous clearinghouse solution was more outdated, and Inovalon's has better options. Instead of...
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Culture, Product
There is one little area we have a problem with in Inovalon's system. A claim will go into the...
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Operations
When we first got Inovalon's system, we had trainings on it, and the trainer that we had was...
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Product
Our claims are easy to track and monitor.
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Operations
I would score the strength of reports lower because there was no training on them, so they were not...
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Relationship
There was one instance when we were working with Inovalon to generate a very specific file report...
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Operations
I do not think there is a great deal of initiative from Inovalon to provide training, whether for...
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Product
With Inovalon Claims Management Pro, we finally feel comfortable. It was a big transition and...
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Loyalty, Relationship
Inovalon's accessibility and follow-up on service requests can be a challenge. There is often a...
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Product
I am completely satisfied with Inovalon Claims Management Pro.
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Relationship, Product
I have been extremely satisfied with how quick Inovalon is to turn around and put in new edits that...
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Culture
The system is almost as good as the vendor said it would be. The vendor has delivered everything we...
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Value
I have recommended the system to others before.
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Culture, Relationship
We have worked on calls with both the vendor's sales representative, an executive, and a tech...
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Operations
Inovalon's training is very robust. Getting the vendor to do on-site training is like pulling teeth....
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Product
The system has a lot of really cool dashboards, so we can isolate our denials, audits, and appeals.
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Product
Inovalon has an interface to the Medicare direct data entry system, so it is very easy to get into...
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Culture, Value
The system's price is good. The vendor covers everything from beginning to end in their suite of...
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Product
The system has been extremely reliable. We rarely have any downtime. Since we started on the system,...
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Loyalty
One of the reasons we chose Inovalon's system was that we were already using it for something else....
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Operations, Product
The system has reports, but those reports are in different places, and users have to know where to...
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Relationship
Inovalon could be better at letting us know if there is an issue.
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Relationship
Inovalon is very timely with support. They respond through email. They also give a phone call. They...
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Loyalty
The Medicare contractor in our region gives us access to their portal for claims, eligibility, or...
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Product
The main purpose of using Inovalon Claims Management Pro is the connectivity to the Direct Data...
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Loyalty, Product
We haven't looked at the competitors yet because we are still satisfied with Inovalon. That is why...
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Loyalty
Inovalon provides what we need for today. Since Inovalon is offering more future features, we will...
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Operations
Inovalon provides us with very good training. Recently, we had training through Zoom, and it was...
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Product
Inovalon Claims Management Pro is working very well. We don't have many issues with the...
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Product
The only issue that we have with Inovalon Claims Management Pro is that it lags from time to time...
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Product
We have to use another portal to show things like eligibility because Inovalon's system doesn’t show...
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Product
The standout thing about Inovalon Claims Management Pro is that I love how quickly we are able to...
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Relationship
Everything has been great with Inovalon. What comes to mind for me is that when we first started...
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Relationship
It is always fairly easy to get one of Inovalon’s support technicians on the line, and there is...
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Product, Value
Inovalon Claims Management Pro shows us our top denials. I love that about it because whenever it...
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Operations, Product
We have been using Inovalon Claims Management Pro for a while, and we have just learned how to...
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Operations, Product
Inovalon has done a couple of upgrades to the system, but those don't really seem to have impacted...
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Operations
Inovalon has training materials and videos, but their training also depends on the organization. I...
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Relationship
We don't get much communication from Inovalon beyond notices about system upgrades. From my...
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Product
Overall, Inovalon Claims Management Pro is a decent product. It does what it is supposed to do. The...
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Product
I would like to see more customization options in Inovalon Claims Management Pro, particularly for...
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Operations
When Inovalon trained with us a while back, I sat side-by-side with the trainer, and they showed me...
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Operations, Product
How someone feels about the strength of the reports and insights in the solution all depends on how...
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Relationship, Value
Inovalon lets us know when there is an overall payer issue that is popping up and other things that...
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Loyalty, Product
Inovalon Claims Management Pro is stable and consistent. That is one thing I appreciate about the...
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Relationship
The support people from Inovalon are really good. We have regular recurring calls and a dedicated...
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Culture, Product
Within the post–acute care world, there is a huge line of business that doesn't actually submit...
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Relationship, Product
If we have issues, we have a ladder of escalation so that we can take something all the way up to...
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Loyalty
Inovalon is working on a new AI analysis tool for denials that they will embed into the platform. It...
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Product
The claims statusing from Inovalon is actually really nice. We can get intermediary and final claim...
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Product
Inovalon does really well with our edits from scrubbing in general. We get very few rejections. We...
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Value
Inovalon Claims Management Pro is a very expensive product. We use it because we haven't found...
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Culture, Relationship
Inovalon's interoffice communication from a customer standpoint could be better. The vendor's sales...
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Relationship
For the last while, we have had a dedicated customer service representative. Without that, I don't...
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Operations, Product
Inovalon Claims Management Pro was pretty straightforward to learn, and it is easy to work with, for...
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Product
We have a claim that won't go through, so that has been frustrating. I can't get it to move on. I am...
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Product
I'm happy with the system. I haven’t had any issues. I’m good.
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Loyalty, Value
Since we have switched over to Inovalon, their system has made it easier to get the claims out...
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Product
I find the system very easy to manage and read. It is easy to follow. I love that I can amend a...
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Operations
I trained someone in the office to use the system when I went away. It was pretty easy to train...
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Relationship, Product
I haven't had any issues where I have needed to contact the TS team, have felt stuck with something,...
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Operations, Product
I recently got an upgrade, and it surprised me, but I haven’t had any issues.
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Product, Value
The outcome for me has been the ability to get the claims out, get the remittances paid, see what...
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Relationship
I feel very good about the TS and customer support from Inovalon.
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Commentary Summary
Comment Type Breakout