Inovalon Claims Management Pro Commentary

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Other than the specific payer rejections where the claims still go through and get approved and paid...

I have a minor issue that I will contact Inovalon's support about. I believe that is a conversion issue....

Inovalon Claims Management Pro works well with the main software that our office currently uses. My...

The solution lets me know when something is denied, and it usually does so pretty quickly. Sometimes...

I was satisfied with the vendor's training. I still look at the videos sometimes when I want to dig...

I've only had to reach out to Inovalon's support people once or twice in the past few years. They've...

If I were to recommend Inovalon to other people, I would explain to them how Inovalon makes the...

I find a bit of a struggle in trying to talk to the customer support team from Inovalon. I talk more...

I would like to know ahead of time from Inovalon that I need to have a referring physician or...

We went way over our planned number of insurance discoveries with Inovalon, and they were...

Inovalon Claims Management Pro is pretty intuitive and pretty flexible in that, if I’m looking up...

Our experience with Inovalon has generally been very positive. It is very easy to upload a file to...

I just received an email not too long ago that Inovalon is doing regular meetings where they're...

I think Inovalon is working on this, but if they had a way for us to get prior authorizations for...

This could be the way that the back end of the solution is set up, and each payer may be a little...

There are some things that I have to do through our EHR, but there are some things where I am on my...

The one individual who did our training for Inovalon Claims Management Pro to teach us the actual...

Inovalon does have some reports on the back end that open in Excel, but sometimes the reports don't...

I have been working for the same organization for a while now, and we used to have one clearinghouse...

I don't ever give anybody a top rating. There's always room for improvement. With the edits and...

I would like to highlight that Inovalon does a good job. Their edits are usually correct, and their...

I like that when we get the right person from Inovalon, they can really do anything to meet our...

I currently have someone on my team who spends most of their day following up on cases, creating...

I would consider Inovalon Claims Management Pro again, depending on my research and the pricing. We...

I meet with Inovalon and their reporting team because they try to sell me their product all the...

The thing that's difficult for me is that getting in touch with someone from Inovalon who is going...

Inovalon has a business arrangement with another vendor we work with, but Inovalon has no interest...

So far, I'm liking Inovalon Claims Management Pro. It's not as easy an interface as the other...

When I write my notes in the solution, I have to click all the buttons. There are too many buttons...

There are a couple of things with some payers that are a little weaker than with others when it...

The vendor works with us on the things that we need. In the middle of our relationship with them,...

I haven't had any issues with Inovalon. They are really good about reaching out when we are fixing...

It would be great if Inovalon could improve the functionality for looking up deductible information....

I rate Inovalon’s training pretty low because we do professional claims, not facility claims, and...

I don't know what Inovalon’s vision or road map for this solution is. We recently started using a...

As far as support goes, things don't get resolved right away. There's always a case that's...

I don't have that many problems anymore because I've been doing the work for quite a while now, but...

Inovalon doesn’t charge unexpected costs. We just get a bill once a month, and it gets paid out of...

The thing that I like the most about Inovalon Claims Management Pro is the fact that the claims are...

I've only had one or two issues that have happened with the edits and scrubbing, and the reason that...

Inovalon changed the format in the product, and the way it looks is so much easier and more user...

When we had issues with a claim, Inovalon said that we had to set up business rules, but we didn’t...

I like the Inovalon training videos, and I like watching someone else do something and then having...

Inovalon’s support team gets back to me fairly quickly. One issue took a few days before we got an...

We don't bill certain payers through Inovalon's system, but everything else goes through it. We can...

We use the insurance discovery piece to look at people's insurance, and that helps us find...

We've added a few more of our payers to the clearinghouse solution rather than use another...

I'm satisfied with the way everything is working with Inovalon. The system does what I need it to...

Inovalon’s support is pretty good. Sometimes it takes the support people a while to get back to me,...

Inovalon tells me right away what the issue is with a claim, and I know how to clean it. The system...

If we are not sure how to do something, we put a ticket in with Inovalon, and once we get a person,...

Inovalon does a pretty good job with training. Anytime they make an update, when we first log on,...

We have to have a clearinghouse if we want to stay competitive in this market, and Inovalon’s...

Inovalon could do a better job at explaining and selling their product, because if I knew more about...

Inovalon has really improved their services in the past two years. I was invited to a meeting where...

When I did the Inovalon training, they recorded it so that if I needed to go back and check...

If there's a question that I'm not sure how to answer, I call Inovalon, and they're very helpful....

When I go to the Inovalon website, I can check everything. I can check eligibility, and I can check...

The reason I have Inovalon is that it is linked with our EHR. The systems are somehow linked, and...

Our Inovalon system is linked with our EHR, and that is a really good deal. I imagine if Inovalon...

The onboarding with Inovalon was very good. The person who did the implementation prepared us for...

I'm very happy with Inovalon's solution. I like how it's integrated into our system. The...

Denials are a little bit harder for me to deal with in the solution, though it could be because of...

Inovalon’s customer support is really good. We had some claims that didn’t go through because a...

Inovalon does a good job of getting claims to payers. Inovalon has a good clearinghouse. If Inovalon...

I wish I knew more of the system as I’m learning. But Inovalon does have support in the tool. I know...

We’ve only had Inovalon Claims Management Pro for a short time, and we’re already having problems...

I’ve worked with many different solutions, but Inovalon Claims Management Pro is pretty good so far....

The top performance quality with Inovalon Claims Management Pro is that I can go in and find the...

Inovalon is really good at reaching out. They are trying to get the support to go through a bit more...

It is not too often that we need support, but sometimes the support is a little slow, depending on...

The thing I like the most is probably just the fact that Inovalon stops claims from going through in...

Basically, I cannot say anything bad about Inovalon. My only concern, as I oversee billing and ER...

Based on the clearinghouse, Claims Management Pro is holding all the claim submissions. The daily...

Based on innovation, I think Inovalon is really good because I do not see a lot of changes, just...

Sometimes when we are looking at denials, we would like to understand the exact reason. It would be...

Claims Management Pro facilitates speedy claim submission. We are a multiclinic, and we have...

Sometimes we lack training from Inovalon. That is on our end, but we do not have time to do training...

The solution is kind of costly. Inovalon gives us a heads-up about cost, but it’s quite expensive.

I like that there is a little change in the system where we do not have to go through the whole...

Inovalon seems to be pretty good when I call for help, but sometimes it is hard to get through to...

The majority of the time, billing goes through the solution, and when Inovalon picks up the calls, I...

The in-depth ability for eligibility runs in Claims Management Pro is limited because the system...

The customer service from Inovalon is wonderful, and that's really worth mentioning because...

I don’t know if I would buy Claims Management Pro again. We are using it as a third-party program to...

In terms of claim statusing and denials management, some claims get rejected by flagging the group...

I don't know if we really got trained on all the stuff that Inovalon provides, so I don't know if we...

Early on with Inovalon, we worked with a certain person, and that was lovely, but then we were told...

Some things in Inovalon's solution are a little too nitpicky based on our prior clearinghouse...

There have been times when I have felt like we didn't get anywhere with Inovalon’s ticket system....

We can run reports and an explanation of benefits in Inovalon's system, but depending on the size of...

I like how we can manipulate and correct errors, and we can work them right within the Inovalon...

Our previous clearinghouse solution was more outdated, and Inovalon's has better options. Instead of...

There is one little area we have a problem with in Inovalon's system. A claim will go into the...

When we first got Inovalon's system, we had trainings on it, and the trainer that we had was...

Our claims are easy to track and monitor.

I would score the strength of reports lower because there was no training on them, so they were not...

There was one instance when we were working with Inovalon to generate a very specific file report...

I do not think there is a great deal of initiative from Inovalon to provide training, whether for...

With Inovalon Claims Management Pro, we finally feel comfortable. It was a big transition and...

Inovalon's accessibility and follow-up on service requests can be a challenge. There is often a...

I am completely satisfied with Inovalon Claims Management Pro.

I have been extremely satisfied with how quick Inovalon is to turn around and put in new edits that...

The system is almost as good as the vendor said it would be. The vendor has delivered everything we...

I have recommended the system to others before.

We have worked on calls with both the vendor's sales representative, an executive, and a tech...

Inovalon's training is very robust. Getting the vendor to do on-site training is like pulling teeth....

The system has a lot of really cool dashboards, so we can isolate our denials, audits, and appeals.

Inovalon has an interface to the Medicare direct data entry system, so it is very easy to get into...

The system's price is good. The vendor covers everything from beginning to end in their suite of...

The system has been extremely reliable. We rarely have any downtime. Since we started on the system,...

One of the reasons we chose Inovalon's system was that we were already using it for something else....

The system has reports, but those reports are in different places, and users have to know where to...

Inovalon could be better at letting us know if there is an issue.

Inovalon is very timely with support. They respond through email. They also give a phone call. They...

The Medicare contractor in our region gives us access to their portal for claims, eligibility, or...

The main purpose of using Inovalon Claims Management Pro is the connectivity to the Direct Data...

We haven't looked at the competitors yet because we are still satisfied with Inovalon. That is why...

Inovalon provides what we need for today. Since Inovalon is offering more future features, we will...

Inovalon provides us with very good training. Recently, we had training through Zoom, and it was...

Inovalon Claims Management Pro is working very well. We don't have many issues with the...

The only issue that we have with Inovalon Claims Management Pro is that it lags from time to time...

We have to use another portal to show things like eligibility because Inovalon's system doesn’t show...

The standout thing about Inovalon Claims Management Pro is that I love how quickly we are able to...

Everything has been great with Inovalon. What comes to mind for me is that when we first started...

It is always fairly easy to get one of Inovalon’s support technicians on the line, and there is...

Inovalon Claims Management Pro shows us our top denials. I love that about it because whenever it...

We have been using Inovalon Claims Management Pro for a while, and we have just learned how to...

Inovalon has done a couple of upgrades to the system, but those don't really seem to have impacted...

Inovalon has training materials and videos, but their training also depends on the organization. I...

We don't get much communication from Inovalon beyond notices about system upgrades. From my...

Overall, Inovalon Claims Management Pro is a decent product. It does what it is supposed to do. The...

I would like to see more customization options in Inovalon Claims Management Pro, particularly for...

When Inovalon trained with us a while back, I sat side-by-side with the trainer, and they showed me...

How someone feels about the strength of the reports and insights in the solution all depends on how...

Inovalon lets us know when there is an overall payer issue that is popping up and other things that...

Inovalon Claims Management Pro is stable and consistent. That is one thing I appreciate about the...

The support people from Inovalon are really good. We have regular recurring calls and a dedicated...

Within the post–acute care world, there is a huge line of business that doesn't actually submit...

If we have issues, we have a ladder of escalation so that we can take something all the way up to...

Inovalon is working on a new AI analysis tool for denials that they will embed into the platform. It...

The claims statusing from Inovalon is actually really nice. We can get intermediary and final claim...

Inovalon does really well with our edits from scrubbing in general. We get very few rejections. We...

Inovalon Claims Management Pro is a very expensive product. We use it because we haven't found...

Inovalon's interoffice communication from a customer standpoint could be better. The vendor's sales...

For the last while, we have had a dedicated customer service representative. Without that, I don't...