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Inovalon Converged Risk: Analytics, Record Review, and Submissions Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Inovalon is giving support. I am extracting the data, formatting the data, uploading the data,...
Inovalon delivers every year. When there are new rules, I don't need to worry about them because...
Inovalon is there for us whenever we need them. They help us identify all the requirements for the...
The system identifies and filters everything that needs to be filtered and lets me concentrate only...
A benefit of working with Inovalon is our project manager. Any time we have questions or issues,...
The quality management and risk management portion of the solution helps us do our medical record...
The solution took a long time to implement. From the time we started sending files to the point when...
The system is helpful, but it is a bit difficult to understand. The system has provided two run...
I like Converged Risk Platform a lot because they run analytics for us. As long as we can push clean...
It would be nice to have a full current risk score for all of our members, not just the ones that we...
Things would be better if Inovalon had a more proactive approach. The vendor seems a little too...
Converged Risk Platform's analytics are helpful in identifying open gaps, but the solution would be...
Commentary Summary
Comment Type Breakout