VigiLanz Pharmacy Surveillance Commentary

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Collaboration with the institutions that utilize the product is really strong. Whenever I ask for...

In VigiLanz Pharmacy Surveillance, when the end user tries to run reports, it can be a bit...

VigiLanz Pharmacy Surveillance is easy to use and less complex than other solutions. It’s like a...

Inovalon is pretty good if we need extra help with training. They are willing to do in-services,...

I would recommend VigiLanz Pharmacy Surveillance because of its customization capabilities. As a...

Inovalon’s customer service is not quite as responsive as other vendors', but it is still very good....

VigiLanz Pharmacy Surveillance has been a really good product, and Inovalon has been helpful in...

VigiLanz Pharmacy Surveillance has been a great help for our health system. Our representative has...

I don't have any problems with VigiLanz Pharmacy Surveillance. If I do, I put in an issue ticket. We...

I think that in order to deliver the best possible value for us, Inovalon can continue to keep up...

With the growth of our organization, VigiLanz Pharmacy Surveillance helps me get through my day. I...

We had another solution before this one, and VigiLanz Pharmacy Surveillance exceeds the other one we...

When we started using the solution, we had frequent meetings with Inovalon so that they could show...

It is a little bit unclear how things will go, as this solution is a subsidiary product in...

I love the product. But we are just getting pressure to eliminate third-party bolt-on products. This...

The vendor is falling a little behind with some of the futuristic elements in predictiveness. There...

The vendor has great training resources, including training individuals and things I can find on my...

I rate the partnership highly. We've developed new uses for the product over time, and that has...

The vendor has potentially lagged on some of the reporting features. We had to look for something a...

The vendor has changed their pricing and product structure over time. As they've added new...

Inovalon bought out VigiLanz. One of the things we appreciated most about our past engagement with...

We're still deciding whether VigiLanz Pharmacy Surveillance will be part of our long-term plan, but...

Inovalon is excellent at listening to our feedback when we need something different or want...

If we don't count things that I have asked for that the software literally is not capable of doing...

There might be a somewhat unique subset of customers that feel this way, but the rule-building side...

We had one or two in-person training sessions with a small group of superusers, but then ironically,...

VigiLanz Pharmacy Surveillance is not part of our long-term plan because, as an institution,...

I'm constantly getting updates from the vendor on functionality above and beyond what we're using...

VigiLanz Pharmacy Surveillance is working pretty well. We went into things knowing that we would be...

We're not asking much of the tool, so it's pretty easy to meet our needs. However, there were a...

I remember having to be the one creating documents for end-user training. Otherwise, I was very...

I haven't really noticed any changes in VigiLanz Pharmacy Surveillance in the years we have been...

VigiLanz Pharmacy Surveillance is very good at catching issues that are really unique in the...

I haven't reached out to Inovalon for support in a while, but a lot of the quality of support would...

I've gotten some emails about different VigiLanz Pharmacy Surveillance training before, but for the...

Inovalon provides alerts in the program that are pretty visible when they have updates, and there is...

Inovalon has the ability to do what I need them to do. Their system has capabilities to help me with...

When I send an email for help to Inovalon, I get a response within the day or within the hour. We...

We are trying to hang on to VigiLanz Pharmacy Surveillance. We keep telling our organization how...

The information in VigiLanz Pharmacy Surveillance doesn’t flow over to our EHR. We have to manually...

I know there have been some upgrades to the system, but I’m not sure that our specialty was...

VigiLanz Pharmacy Surveillance does its job. The flow of information and data is a strength. I’m...

I don't think Inovalon had much of a training program for our specialty. I don't think they were...

In this space, there are probably six to eight major platforms that do the same kind of alerting...

The support turnaround time with Inovalon is pretty decent, depending on whether it requires a more...

Inovalon exceeds expectations in their flexibility and their willingness to look into a solution...

We have an interface with VigiLanz Pharmacy Surveillance and our EHR, so we are backflowing charts....

VigiLanz Pharmacy Surveillance is pretty much the same as it was when we first started, other than...

We have not gone through training in quite a while because we started a long time ago. Inovalon has...

We are considering leaving VigiLanz because they were recently acquired and have changed a lot of...

The system definitely streamlines work; it does quite a lot of work for us with the surveillance...

Inovalon has moved to a different contracting model where their rates have gone up quite...

Maybe I just haven't gotten a sense that there are any newer products recently that are relevant to...

Sometimes I don't fully understand what goes on under the hood with Inovalon’s data structure and...

Training comes in different forms with Inovalon. They can personally help us, and they send us...

Inovalon doesn't really train new users. The pharmacy staff trains new users, and the vendor mainly...

The functionality of VigiLanz Pharmacy Surveillance meets our daily needs and most of our reporting...

Occasionally, we encounter features that don't work exactly as we would like. Part of the challenge...

With VigiLanz Pharmacy Surveillance, the most valuable part has been the IS support. The VigiLanz...

When it comes to functionality, VigiLanz Pharmacy Surveillance works really well for us, but we are...

I like that VigiLanz Pharmacy Surveillance is very customizable. We can build our own rules and make...

The vendor's customer service is great if I need help with a report, building rules, or anything...

We asked Inovalon about their AI solutions a while back, and I thought they hadn't really thought...

Inovalon has started doing more webinars, and those are helpful. In addition, they have some...

We are not going to use VigiLanz Pharmacy Surveillance in the near future. It is not an issue with...

Inovalon has options to expand, but I would say the issue with that is more an internal project...

VigiLanz Pharmacy Surveillance is a good safety net for my clinical pharmacists. They use it every...

Inovalon doesn't speak to their road map as much with me as VigiLanz did. It hasn't been that long...

We have an internal group that we use to evaluate rules, evaluate how often they are firing, see...

Inovalon is receptive to support requests when we make them. They have a tracking application in...

Because we have had some organizational changes, we will be getting a new EHR. Rumor has it that we...

I like VigiLanz Pharmacy Surveillance's ease of use. It is very simple. I would use the word basic,...

When VigiLanz was taken over by Inovalon, I was a little concerned about whether things were going...

We initially went with Inovalon because of their pricing, and to me, it was a much better deal than...

We do our own training on-site. I'm sure if we wanted Inovalon to do something, they would. They...

Inovalon’s customer service is excellent. Anytime we see a need arise or need to add something, the...

VigiLanz Pharmacy Surveillance is pretty easy to use. However, it is a little harder to get the same...

Some suggested developments for the system take a long time. That means there are some aspects of...

Our contact at VigiLanz has been great in terms of implementing solutions, brainstorming, and...

VigiLanz Pharmacy Surveillance is important for us and our pharmacists.

Our partnership with VigiLanz has always been strong. Technical changes on our organization's side...

VigiLanz is extremely flexible in terms of what we envision for our healthcare system. They are very...

With some of VigiLanz’s upgrades, we need open communication. Sometimes something is pushed out as a...

From a training perspective, it would be nice to have a little more support from VigiLanz.

VigiLanz is very clinician focused on upgrades, and they do assist with some of the education...

In the years that I have been working with VigiLanz, things have been relatively good. The volume of...

I would like to see a little more support from the operational side of the implementation. But...

The support that VigiLanz gives us overall is great. We do have technical issues occasionally, and...

We have a lot of enhancements that go into different buckets. Working through this prioritization...

The onboarding and the implementation were a little rough, but we have now been live for a while....

Due to the delays in the implementation, we ended up having to sign an extension with our existing...

Our difficulty was with transitioning from a previous competing product to VigiLanz’s product and...

The ticketing system is amazing. We track it closely, and the response time is amazing. But the...

The vendor is very interactive, and they talk with us about what we would change if we could. For...

The vendor breaks things into segments, and we can add stuff on, but the way they structure their...

Pharmacy Surveillance completely changed our entire workflow in terms of the pharmacists’ ability to...

VigiLanz Pharmacy Surveillance is definitely part of my long-term plans. I love the system. It is...

VigiLanz's implementation services have been pretty good. I think VigiLanz's people are empowered to...

VigiLanz leaves the training of our staff up to us, and there is no quality assurance built into the...

Sometimes, I will run a report with VigiLanz Pharmacy Surveillance that takes too long to generate....

VigiLanz Pharmacy Surveillance definitely supports our integration goals, but integrating the system...

With VigiLanz, we have made several requests for things that haven't been created, and it has been a...

I have been able to present the system's data to committees to demonstrate changes or a lack of...

The system has a lot of nuance. It supports basic functions really well, and it is really good at...

VigiLanz is now part of Innovalon. There have been some changes to the way everything looks, and the...

When we put in tickets with VigiLanz's customer support, VigiLanz is very responsive. It usually...

Our only experience with a pharmacy surveillance software is with VigiLanz's system, but we have...

VigiLanz has training modules in the system, but those training modules are outdated compared to the...

We decided to go with VigiLanz's system because it is supported by our buying group, so we get...

VigiLanz Pharmacy Surveillance works well. It is straightforward to explain and easy to use. Since I...

VigiLanz's service feels more reactive than proactive. Most of what we have implemented has come...

VigiLanz did a good job of meeting with us frequently and implementing things right away. They moved...

We don't have a strict ongoing training procedure for the system, but the vendor's online training...

The outcome we want from the system is to help us improve occupation. We make so many interventions...

Sometimes, it would be great if the product worked a little better with our EMR because it is...

The vendor will avoid charging for every little thing in some areas but not in others. Like...

The only nice thing about having the system is that it is implemented in our EMR, so it can decrease...

The product's strength is definitely that we can customize the product, so we can create rules for...

VigiLanz always gives us things to look into for trainings and things like that. The training is...