VigiLanz Safety, Quality, and Risk Solutions Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Relationship
We have an amazing resource team.
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Operations
I received some initial training, but ongoing training is more voluntary. VigiLanz has what is...
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Value
The vendor hasn't been charging us extra, so things are very up front and transparent.
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Product, Value
VigiLanz helps us see whether our nurses are compliant with the new standardized procedures....
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Product
By using the system, we log safety events, conduct root cause analysis, common cause analysis, and...
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Relationship
We love our VigiLanz customer support contact. The vendor will help build forms for us, but that has...
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Loyalty, Product
I would like more customization for the forms in the system. It is frustrating when we can't make...
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Operations
VigiLanz is always willing to create education for us.
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Product, Value
The product covers our compliance needs with speed and efficiency.
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Relationship, Product
The vendor needs to improve their reporting and our ability to build reports. Their current reports...
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Operations, Product
What stands out to me about the product is the ease of use. It is very intuitive. It takes us about...
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Product, Value
We have seen increased reporting because of the ease of the process. When we had another system, we...
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Loyalty, Product
There were some things that we would have wanted or thought that Safety, Quality, and Risk Solutions...
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Product
We would like to be in alignment with AI technology and have that integrated into the system like...
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Relationship
We had a major issue a while ago with a bug, but we got a response from the vendor quickly, and they...
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Product
Safety, Quality, and Risk Solutions is a very configurable system, so when we have asked for changes...
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Relationship
VigiLanz is really, really good about following up when we have issues. We have had issues in the...
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Relationship
VigiLanz's support is solid. The VigiLanz team that I work with provides really good emails and...
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Relationship
I haven't really reached out to troubleshoot solutions that have measurable benefits beyond what we...
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Relationship, Value
I don't know how much the system costs, but the fact that we are still rocking with it after years...
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Operations, Product
This may not be on VigiLanz or their problem, but the platform is very broad. There are many ways to...
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Product, Value
The main outcome we have achieved from the system has been improved patient and staff safety. We...
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Product, Value
With Safety, Quality, and Risk Solutions, we have reduced our harm index and serious safety event...
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Relationship
The VigiLanz team that works specifically with us is very responsive. They meet with us often, so...
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Product, Value
What I like about Safety, Quality, and Risk Solutions is the responsiveness of the VigiLanz team...
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Loyalty, Product
Running a report in Safety, Quality, and Risk Solutions takes a very long time. VigiLanz is working...
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Relationship
We have put in several tickets to VigiLanz to increase functionality for us. When we put tickets in,...
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Loyalty, Product
The reports in Safety, Quality, and Risk Solutions are so important for us. They are built, but when...
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Product
A strength of Safety, Quality, and Risk Solutions is that the dashboards can be very useful. The...
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Relationship, Product
With Safety, Quality, and Risk Solutions, I am not sure if data is feeding into dashboards...
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Relationship, Product
Safety, Quality, and Risk Solutions has good documentation, but once something is submitted, there...
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Operations
We could have used a little more training from VigiLanz, like a virtual instructor or something like...
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Loyalty, Product
We use the system for inputting patient and employee safety concerns and equipment failures. Then,...
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Relationship
The current customer success manager is very customer focused.
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Loyalty, Relationship
We got a sweet deal for VigiLanz's product, and the vendor is still a good partner. VigiLanz was...
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Relationship
VigiLanz is really trying to be innovative with their event reports, and I have consistently been...
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Product
The big thing is that VigiLanz's analytics are weak, and they know that. We have spent a lot of time...
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Product, Value
The number-one outcome that we have achieved using the system has been with our staff engagement. We...
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Loyalty, Product
Since we took a more enterprise-integrated approach with the system instead of a more site-based or...
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Loyalty, Relationship
VigiLanz was taken over by Inovalon, and the vendor's sprint cycles and rapid turnarounds decreased...
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Product
For our frontline reporting staff members, the Safety, Quality, and Risk Solutions product is...
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Relationship
Some things that set VigiLanz apart from other vendors are their responsiveness and engagement with...
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Loyalty, Product
Some of VigiLanz's upper-level decisions about the system have been a little slower than we had...
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Commentary Summary
Comment Type Breakout