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VigiLanz Safety, Quality, and Risk Solutions Commentary
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Subject Expert
Mark Allphin
Senior Vice President of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I would like Inovalon’s training to be more consistent. They do it every so often. We would like it...
Inovalon's system is maybe part of our long-term plans. At one point, we were looking at another...
We’ve seen positive outcomes from Inovalon. We're still trying to improve and close the loop, like...
We've recommended Inovalon to other organizations. We tell them that the solution is really user...
One thing that Inovalon has added that has been impactful is the ability to send events based on...
Inovalon’s support people are great and consistent about following up on issues we've had. There’s...
I want Inovalon to improve the data. They are working on a new reporting platform because right now,...
One of Inovalon's strengths is customer service. Their partnership and willingness to meet our needs...
Using the VigiLanz system, we have more awareness and transparency into our safety events and our...
Inovalon has training resources, but they need to be updated. Our reports and investigators still...
Inovalon has built out the common cause analysis, which has been extremely helpful. That's another...
A lot of the time, we come to Inovalon with ideas, and they act on those. They are able to do that,...
We recommended VigiLanz Safety, Quality, and Risk Solutions to the quality people originally because...
When we address a concern by one of our employees for safety about a patient or anything happening...
VigiLanz Safety, Quality, and Risk Solutions is easy to use. It just makes sense. Even if someone...
Inovalon's training is good. But I like the infection control program better. I just communicate...
It would be better if Inovalon had more innovation with VigiLanz Safety, Quality, and Risk...
We have direct contact with the right people at Inovalon and receive direct feedback. They are...
Inovalon is in the process of meeting our functionality and service needs. Their data reporting...
We went into using the product knowing it was structured the way it is, so it was a conscious...
The biggest outcome we have achieved with the platform is front-end user engagement, specifically...
We have an amazing resource team.
Commentary Summary
Comment Type Breakout