Filters
Unified Clinical Archive Commentary
Filtered view: All
Subject Expert
Monique Rasband
VP of Engagement
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
How to read commentary tags
1Comment Tone
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
2Pillars
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
3Evaluation
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
Software
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
Services
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Manager
InsiteOne is very responsive. They are a small company and are willing to work with us. It is super...
Manager
Unified Clinical Archive doesn't have all the bells and whistles, but we don’t have many needs. It...
Analyst/Coordinator
We don't do that many upgrades; we probably should do more. I don't know that InsiteOne is really...
Commentary Summary
Comment Type Breakout