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Intelerad DigiView (formerly DigiView (Digisonics)) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

The system gives us everything. I would buy it if the vendor would give me fewer support charges for...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Intelerad’s support is good, but we are kind of at their mercy for whenever they call us back. Not...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The system is good and versatile, but it is not very user friendly, and that is why we need...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

Intelerad kind of offers a training program, but I think they could offer better training. What they...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I do not know if any other system would be less complicated to use than Digisonics's tool. It is...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

The system is worth the money. If it cost a little less, then it would be even more worth it. But...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

As far as new things from Intelerad are concerned, maybe they can utilize a little more AI in their...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I have been using Digisonics's tool for a long time. It is pretty much the only platform that offers...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The vendor's support had been very good, so I did not want to ever let them go. We pay quite a bit...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

As far as echo scans are concerned, since all the clips are video clips, we have huge files to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

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