Health Connect Commentary

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I really enjoy working with InterSystems’ support team. They’re very responsive. They definitely...

I have no issues with InterSystems’ support of our implementation. Anytime I or the team have...

I like InterSystems’ road maps. I like the direction InterSystems is going. InterSystems is really...

My team universally hates the new IDE InterSystems is pushing. InterSystems originally had their own...

I don't have direct insight into InterSystems’ charges because I'm not the one paying the annual...

We've been able to use Health Connect to replace everything we had in our old interface engine, with...

We were trained for Health Connect via a consultant. We weren’t trained by InterSystems. We haven't...

We’re going through an upgrade for Health Connect right now that’s taking a little bit. We’re just...

We just moved to Health Connect. Hopefully, we're not looking to move off it for a long time. It was...

Before using Health Connect, we had an EMR and used InterSystems' tool just for the interfaces....

I really don't have any issues with Health Connect unless something crashes. I've had emergencies...

InterSystems’ support is really good. Anytime I open a ticket, within the hour, I get someone. They...

We are very happy with the vendor's support. InterSystems’ support people are always available....

I am not so impressed with the vendor's sales team. The salespeople could do better with that. It's...

I had a very negative experience with one of their salespeople who’s no longer on our account. This...

We have not made any plans to change anything, but we’re looking. Based on what I know today, I...

InterSystems does a pretty good job with training. They put a lot of resources online too, and that...

The one thing that I wish InterSystems would do is actually get into alert call routing. An example...

InterSystems is really good at training. For support, they jump on calls when we need them to and...

The biggest positives are how stable the code is and how well it is written. I deal with hundreds of...

What I like most about InterSystems' product is the reliability. Health Connect has the least number...

InterSystems responds to support tickets quickly. From my point of view, things get fixed. We...

We've worked with employees who came from organizations using other integration engines, and one of...

The user interface of Health Connect is really good for getting things done. It is easy to use and...

InterSystems has said they're going to move to Python and adopt newer tools. I think they're a...

We struggled coming out of COVID because InterSystems had a fairly large price increase, so that...

I would like InterSystems to continue to expand their cloud services and their offerings. We are...

InterSystems is really quick to engage and very responsive. InterSystems continues to be a...

I appreciate Health Connect’s scalability and capability. It's pretty robust. I think, as far as the...

I've never had any problems with support, but the vendor doesn't reach out a lot either. We usually...

There is a lot of online training available, but we have to be self-starters. InterSystems’ classes...

Health Connect is expensive, but I think everything costs too much. From a business perspective, the...

I would tell a peer that Health Connect is extremely reliable and meets all of our functional needs.

I can't say anything bad about Health Connect. I like every bit of it. It's easy to develop the...

If we open a medium-to-high-priority ticket with InterSystems, we'll definitely get a response back....

We're definitely going to be staying with InterSystems. I would definitely go with InterSystems...

InterSystems is top notch when it comes to training. They have nice facilities. They have great...

I can format in Health Connect. We can literally point, click, and drag the segments. Each one of...

Once we buy Health Connect, we have a license and pretty much unlimited installs. I can put it on my...

The last big change InterSystems made to Health Connect was how they handle the management portal...

In Health Connect, I can create namespaces. There's a further scoping mechanism called a category,...

Health Connect was created by InterSystems. It uses M code and the IRIS database. From a management...

The portal in Health Connect changed from the way it was when we first had it. The management was...

Health Connect uses HL7, so we send a message out, and it expects an acknowledgement back. That's...

Health Connect is so simple to set up and manage, and I can manage it from anywhere. I just log...

We're getting 10 times more power and bang for our buck with Health Connect than we ever did with...

Overall, Health Connect's solution and development go above and beyond. The vendor has their own...

The transition to Health Connect took a while, and it was very tough to do. It was a very good...

At this point, I don't have a lot of direct interaction with InterSystems because we don't need it....

InterSystems’ support team is very responsive. I've had some occasions where I haven't necessarily...

The flexibility of the product and all the features that Health Connect provides in terms of...

InterSystems’ documentation is sometimes a bit hard to navigate to get answers. Sometimes it's hard...

There are many other integration products on the market now. When we selected Health Connect many...

Health Connect's FTP and SFTP architecture is not ideal. I'd like to see it handled differently....

I'd like to see how InterSystems can incorporate AI into Health Connect. I would like AI tools that...

InterSystems could improve its training by offering more short webinars for specific topics and...

InterSystems' support is very well organized. There is a dedicated website with all the support...

InterSystems did make a mistake on our end, and we're not happy with that. Luckily, we're migrating...

I don't think we take advantage of as many things as we could with Health Connect at this point....

The big thing I would tell someone who is implementing Health Connect is to think about source...

The stability and support we get from using Health Connect are better than any we've ever had with...

There are a couple of things that the vendor doesn't deliver out of the box. Any developer can write...

I would recommend InterSystems' product to any healthcare organization looking to replace an...

I've attended the vendor’s conferences and have seen examples of innovation. The vendor is way in...

The recent upgrade went well. In the grand scheme of things, considering how many interfaces are run...

The vendor’s support people are very responsive, no matter what time of day or day of the week it...

InterSystems is forward-thinking, and they stay pretty current.

The training plan with InterSystems is known and clear. Health Connect may not be exactly what we...

With InterSystems, we have a dedicated person who checks in with us regularly to see how things are...

We have a technical specialist who we meet with regularly for anything that might be going on. That...

My complaint is that if an organization is packing up a deployment and the deployment is a whole...

Health Connect is missing certain bells and whistles. With the system's newest upgrade, we didn't...

In terms of products, there are certain processes that InterSystems has called business processes. I...

InterSystems could work on making the system's monitoring look a bit better by making it more...

InterSystems' customer service is phenomenal. When we open up a ticket with the vendor, they will...

For the most part, Health Connect is very stable. We haven't experienced any interface downtime with...

InterSystems does a very good job of providing virtual environments for training. There is free...

Health Connect has a drag-and-drop front end, so once a user gets in the solution, it is very...

We use Health Connect heavily. It is a tier-one application for us in that the patient's care...

Health Connect solves all the traditional use cases that we would see in an integration framework in...

InterSystems’ customer support team has specialties where they peel off an entire piece of the pie...

At a baseline, I expect InterSystems to be highly available. They are, and over the years, they have...

Health Connect is not necessarily intuitive. InterSystems has come out with a 2025 version of Health...

Overall, Health Connect has been good. InterSystems is very good at support. Our relationship with...

For the go-live, everything was really good. InterSystems doesn't really have an implementation...

We use a measure of uptime for Health Connect itself. We have an internal goal to reach a certain...

At this point, we have a different view of where InterSystems is heading and what is important to...

I know that the design side is something that InterSystems is actively working on in their 2025...

InterSystems can improve by helping me and my team become more efficient with developing...

Health Connect remains the most reliable software system I have in my area. It has all the features...

If I have questions or issues, InterSystems jumps on them immediately. They are always proactive and...

I love the product; it is great, and I’m a fan. I can’t believe the system is not used more than it...

I’m looking forward to getting the current version and leveraging the new features. I have been very...

The product is flexible, and that makes it easier for us to bend it to our will and do whatever we...

The vendor is not super proactive. With that being said, they don't have access to our system, so...

I would love to see some additional free training offerings from InterSystems in terms of learning...

The vendor doesn’t charge for every little thing, and that is one of the reasons we have chosen to...

If someone were to ask me what the best product is in the integration engine space, I would say...

The most important thing InterSystems can do is to continue what they have been doing, giving us...

The implementation of upgrades is probably not InterSystems’ strongest suit. When we do...

InterSystems' training is good. Their education is pretty standard. Their online documentation is...

InterSystems has been good with regard to avoiding charging for every little thing. There has been a...

Health Connect is good. It meets all our needs easily. We never have problems. One of the things we...

We are very happy with InterSystems as a vendor. They are responsive. They schedule regular meetings...

I would like to see InterSystems continue to work with us on developing solutions. I would like to...

Things have been good with InterSystems. We continue to think that they are an awesome vendor. Their...

Everything has been good with InterSystems. Things are running fairly smoothly. We would like the...

Someone implementing HealthShare Health Connect should definitely utilize InterSystems’ expertise...

We met with InterSystems' executives, and they were engaged. They wanted to make sure that we were...

We would absolutely buy HealthShare Health Connect again. When we were first looking at the...

We haven’t had any negative surprises from InterSystems; everything has been a positive surprise,...

We had an issue with HealthShare Health Connect, and we got InterSystems online and did...

What HealthShare Health Connection does is great. InterSystems has made some enhancements here and...

I have never seen nickel-and-diming from InterSystems. We just pay one fee for our support contract,...

We have enough experience that we are doing our upgrades of HealthShare Health Connect internally....

We have had very few instances of downtime with HealthShare Health Connect, and that just proves the...

HealthShare Health Connect is still a stellar product. We have a long-standing, stellar relationship...

InterSystems is super helpful. I can't think of any goals that they aren't jumping on. If I have an...

I like HealthShare Health Connect a lot. We haven't run into anything that InterSystems has said...

Even when things get a little confusing with HealthShare Health Connect, the vendor's support people...

We didn’t do any training through InterSystems. We hired a third-party consultant for training....

We have web timeouts with HealthShare Health Connect. We can log in with a client and access files...

InterSystems' staff members were very responsive during our implementation. However, things got a...

The thing I have liked the most about HealthShare Health Connect has been its ease of use. The...

We ended up with InterSystems because they don't charge for every little thing that we try to do.

InterSystems' support has been excellent throughout our go-live process and implementation. We meet...