Health Connect Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Relationship
InterSystems is forward-thinking, and they stay pretty current.
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Operations
The training plan with InterSystems is known and clear. Health Connect may not be exactly what we...
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Relationship, Operations
With InterSystems, we have a dedicated person who checks in with us regularly to see how things are...
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Relationship
We have a technical specialist who we meet with regularly for anything that might be going on. That...
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Product
My complaint is that if an organization is packing up a deployment and the deployment is a whole...
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Loyalty, Product
Health Connect is missing certain bells and whistles. With the system's newest upgrade, we didn't...
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Product
In terms of products, there are certain processes that InterSystems has called business processes. I...
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Product
InterSystems could work on making the system's monitoring look a bit better by making it more...
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Relationship
InterSystems' customer service is phenomenal. When we open up a ticket with the vendor, they will...
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Product
For the most part, Health Connect is very stable. We haven't experienced any interface downtime with...
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Operations
InterSystems does a very good job of providing virtual environments for training. There is free...
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Product
Health Connect has a drag-and-drop front end, so once a user gets in the solution, it is very...
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Product
We use Health Connect heavily. It is a tier-one application for us in that the patient's care...
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Product
Health Connect solves all the traditional use cases that we would see in an integration framework in...
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Relationship
InterSystems’ customer support team has specialties where they peel off an entire piece of the pie...
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Loyalty, Product
At a baseline, I expect InterSystems to be highly available. They are, and over the years, they have...
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Product
Health Connect is not necessarily intuitive. InterSystems has come out with a 2025 version of Health...
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Relationship
Overall, Health Connect has been good. InterSystems is very good at support. Our relationship with...
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Relationship, Operations
For the go-live, everything was really good. InterSystems doesn't really have an implementation...
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Product, Value
We use a measure of uptime for Health Connect itself. We have an internal goal to reach a certain...
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Relationship, Value
At this point, we have a different view of where InterSystems is heading and what is important to...
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Loyalty, Relationship, Product
I know that the design side is something that InterSystems is actively working on in their 2025...
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Relationship
InterSystems can improve by helping me and my team become more efficient with developing...
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Product
Health Connect remains the most reliable software system I have in my area. It has all the features...
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Relationship, Operations
If I have questions or issues, InterSystems jumps on them immediately. They are always proactive and...
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Relationship, Product
I love the product; it is great, and I’m a fan. I can’t believe the system is not used more than it...
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Loyalty
I’m looking forward to getting the current version and leveraging the new features. I have been very...
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Product
The product is flexible, and that makes it easier for us to bend it to our will and do whatever we...
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Culture, Relationship
The vendor is not super proactive. With that being said, they don't have access to our system, so...
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Operations
I would love to see some additional free training offerings from InterSystems in terms of learning...
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Loyalty, Value
The vendor doesn’t charge for every little thing, and that is one of the reasons we have chosen to...
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Loyalty, Product
If someone were to ask me what the best product is in the integration engine space, I would say...
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Relationship
The most important thing InterSystems can do is to continue what they have been doing, giving us...
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Operations
The implementation of upgrades is probably not InterSystems’ strongest suit. When we do...
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Operations
InterSystems' training is good. Their education is pretty standard. Their online documentation is...
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Culture, Value
InterSystems has been good with regard to avoiding charging for every little thing. There has been a...
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Product
Health Connect is good. It meets all our needs easily. We never have problems. One of the things we...
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Relationship
We are very happy with InterSystems as a vendor. They are responsive. They schedule regular meetings...
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Relationship, Product
I would like to see InterSystems continue to work with us on developing solutions. I would like to...
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Relationship
Things have been good with InterSystems. We continue to think that they are an awesome vendor. Their...
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Loyalty, Product
Everything has been good with InterSystems. Things are running fairly smoothly. We would like the...
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Operations
Someone implementing HealthShare Health Connect should definitely utilize InterSystems’ expertise...
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Relationship
We met with InterSystems' executives, and they were engaged. They wanted to make sure that we were...
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Loyalty
We would absolutely buy HealthShare Health Connect again. When we were first looking at the...
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Operations, Product
We haven’t had any negative surprises from InterSystems; everything has been a positive surprise,...
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Relationship
We had an issue with HealthShare Health Connect, and we got InterSystems online and did...
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Culture, Relationship, Product
What HealthShare Health Connection does is great. InterSystems has made some enhancements here and...
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Culture, Value
I have never seen nickel-and-diming from InterSystems. We just pay one fee for our support contract,...
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Operations, Value
We have enough experience that we are doing our upgrades of HealthShare Health Connect internally....
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Relationship, Product
We have had very few instances of downtime with HealthShare Health Connect, and that just proves the...
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Loyalty, Relationship
HealthShare Health Connect is still a stellar product. We have a long-standing, stellar relationship...
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Relationship
InterSystems is super helpful. I can't think of any goals that they aren't jumping on. If I have an...
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Relationship, Product
I like HealthShare Health Connect a lot. We haven't run into anything that InterSystems has said...
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Culture, Value
Even when things get a little confusing with HealthShare Health Connect, the vendor's support people...
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Operations
We didn’t do any training through InterSystems. We hired a third-party consultant for training....
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Product
We have web timeouts with HealthShare Health Connect. We can log in with a client and access files...
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Relationship, Operations
InterSystems' staff members were very responsive during our implementation. However, things got a...
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Relationship
The thing I have liked the most about HealthShare Health Connect has been its ease of use. The...
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Loyalty, Value
We ended up with InterSystems because they don't charge for every little thing that we try to do.
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Relationship, Operations
InterSystems' support has been excellent throughout our go-live process and implementation. We meet...
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Operations, Product
The documentation in HealthShare Health Connect can sometimes be difficult to navigate. Sometimes,...
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Product
Some of the biggest benefits that I have seen in the product from a development perspective have...
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Culture, Value
InterSystems doesn't charge us for every little thing. We pay a lot, but everything is black and...
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Relationship
InterSystems is pretty supportive. They are very proactive, especially when it comes to any data...
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Product
The system meets our needs to a certain extent, but we always have a wish list. We wish we had a...
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Loyalty, Value
We have entertained moving to a cloud-based solution. Ideally, that would serve us well. The only...
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Operations
With a recent implementation, InterSystems was really on top of everything. They made sure that we...
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Loyalty, Relationship
As the product matures, the vendor will provide release notes on what the changes are in the...
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Loyalty, Relationship
InterSystems needs to empower their clients to be able to drive wish lists and help us put plans in...
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Operations
InterSystems’ training is excellent. It is thorough, and it is instructor led. The training team is...
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Loyalty
The best things about HealthShare Health Connect are its reliability and functional capabilities....
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Loyalty, Relationship, Product
My list of things for InterSystems to improve is probably pretty short. We are one of their cloud...
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Operations
InterSystems does a very good job of providing virtual environments for training. It is free online...
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Product
We use HealthShare Health Connect heavily. It is a tier-one application for us in that patient care...
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Product
HealthShare Health Connect solves all the traditional use cases that we would see in an integration...
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Relationship
InterSystems’ customer support is top-notch. I'm a fan of InterSystems. There is an entire piece of...
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Product
HealthShare Health Connect does provide a framework that, at its baseline, will let us know what the...
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Product
What the solution does is produce a way to get off the ground and running. It has a click, drag, and...
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Product
There is a whole deal of bad that comes with implementing a new solution, but it is rarely an issue...
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Loyalty
At a baseline, I expect HealthShare Health Connect to be highly available, and it is. Over the...
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Culture, Value
InterSystems avoids charging for every little thing; their integrator, however, does not. The...
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Relationship
InterSystems has an upgrade program that we take advantage of, and it is excellent. I can’t say...
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Value
In general, we are able to expand as needed with the system, but we obviously have to pay anytime we...
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Relationship
We meet with InterSystems, and they are very good about how they share information. We have a very...
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Operations
InterSystems' initial training was quite good, but their ongoing training has been somewhat of a...
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Product
With HealthShare Health Connect, we are not working with a one-stop shopping solution. That has been...
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Operations, Product
The system isn't very end-user oriented. It isn't a tool that we can open up to end users like Epic...
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Product
The system doesn't have a large window of integration. If we are going to expand in any way, the...
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Product
File handling through FTP with the system has been problematic. The way files are written, appended,...
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Product
Upgrades are a major pain point with the system. We encounter numerous bugs during upgrades, and...
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Loyalty, Relationship, Product
Some of the support for the system's EDI could be better, especially when it comes to claims....
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Loyalty, Relationship, Product
InterSystems is meeting all our needs. They are proactively supporting us as we grow. I am very...
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Relationship
InterSystems has a really good support organization. Their customer service and support are among...
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Loyalty, Relationship, Product
InterSystems is a huge company, and they release regularly scheduled product upgrades and work with...
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Operations
InterSystems had excellent training. I think we did a combination of on-site and virtual training....
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Product
HealthShare Health Connect is a very rock-solid product with rock-solid support. It does exactly...
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Loyalty, Product
As time goes by, I think my overall satisfaction with HealthShare Health Connect will slip a little...
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Relationship
InterSystems' support is excellent. I get paper letters, emails, and other alerts when there is a...
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Loyalty, Relationship
I don't know that InterSystems has made us a lot of promises. We are just consumers of their...
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Product
The only gripe we have with InterSystems is that they removed some functionality in the product that...
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Value
When we compare HealthShare Health Connect to some other integration engines, we pretty much get the...
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Relationship
InterSystems is a stand-up vendor. They are quick to respond to problems with an effective solution....
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Culture, Loyalty, Product
I recently heard from our sales representative that they are retooling the UI, and I am excited...
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Product, Value
InterSystems has a tool that helps take the burden off the upgrade process for the customer. It...
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Operations, Product
In general, the way the system flows is very intuitive. We have two users at another site who are...
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Culture, Relationship
InterSystems is really a larger organization, so we really don't have very much executive contact....
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Commentary Summary
Comment Type Breakout