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HealthShare Unified Care Record (Global) Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We are doing various acquisitions, and we are doing things a bit differently from how we used to at...
I do not have direct contact, but I have seen that every time we have needed to contact the vendor,...
HealthShare Unified Care Record is not particularly inexpensive, and lately, nothing is inexpensive,...
In terms of monitoring and configuration of integrations, HealthShare Unified Care Record is a...
With the first contract we signed, I would say the cost-benefit ratio was satisfactory. Now, we are...
The direction of our future also depends on the vendor. I imagine that we could activate pathways...
I would like to understand whether it would be possible to consider activating a patient summary. We...
I would like to understand whether InterSystems can activate functions based on AI agents that can...
If an organization is similar to ours, I would recommend HealthShare Unified Care Record. The...
Things are going well. We are evolving the platform in order to extend the integration with the...
Every enhancement that InterSystems adds to the platform is always accompanied by timely and precise...
InterSystems offers an in-person training program, and they may offer remote sessions now as well....
InterSystems is very responsive. We usually get a response within an hour or two, even during hours...
HealthShare Unified Care Record is incredibly capable. It can do pretty much anything. If users can...
HealthShare Unified Care Record is an expensive product, especially when compared to something like...
We don't have any problems with InterSystems' charges. InterSystems has been very generous when...
InterSystems is very good at telling us when things have gone wrong. We get security alerts when...
We're not using HealthShare Unified Care Record as a shared care record. We're using it entirely as...
The support from InterSystems for when the system goes down is very good. Their day-to-day support...
Clinicians primarily view the shared patient record through two routes. Most secondary care...
The biggest thing that we have seen with InterSystems is linked to HealthShare Unified Care Record....
InterSystems can be innovative. They do have some good ideas for solutions, but everything takes a...
I want to see a lot more responsiveness from InterSystems in terms of our change requests and new...
HealthShare Unified Care Record sits standalone and separate. That is not necessarily InterSystems’...
Even though development takes a long time and sometimes the go-live versions aren’t exactly what we...
The vendor is barely sufficient at offering new technology that meets our needs.
I would give a high rating for the support we receive; we work with an InterSystems partner, and I...
The product and the clinical viewer for the repository and the registry are excellent products, but...
We don’t receive any training on the product. Everything we have done has been self-training based...
InterSystems’ support is a bit slow. They should have more staff; I get the impression that when...
I’m not sure whether I would recommend HealthShare Unified Care Record to others. It would depend a...
I need to see a clearer vision from InterSystems for product development. The situation seems quite...
As opposed to working with InterSystems directly, we interact mostly with an external company that...
Commentary Summary
Comment Type Breakout