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Intraprise Health Security & Privacy Consulting Services Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

Since the firm's acquisition by Health Catalyst, I have seen much quicker turnaround on things that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The biggest gap is the ability to report on multiple components within an organization. Our...

Comment Tone Negative
Pillars Services
Evaluation Unrated

 or  to see details.

Director

I would rate the account management low. I'm told Intraprise Health is making changes and wants to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

The consultant we have from Intraprise Health is very good. I'm really happy with them. They have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

In the past, I've recommended things that Intraprise Health could improve, but they have since made...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Intraprise Health as a whole has been great. The bigger piece is that the team I work with and the...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Intraprise Health exceeds my expectations. There has been continuity with sales, and our successor...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CISO

Intraprise Health was very patient. They sat in on every single meeting for every single question...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CISO

We considered several other firms that we had already used in the past. We like to rotate who does...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

Our relationship with Intraprise Health has been great. The firm is very helpful and very...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

In terms of the third-party risk assessment, we initially thought that the integration of other...

Comment Tone Negative
Pillars Loyalty, Operations, Services
Evaluation Unrated

 or  to see details.

Manager

The consultants have been extremely helpful. In terms of Intraprise Health’s engagement and help...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

We are always looking to improve the processes of what we are doing. So I'm not sure where we are...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

 or  to see details.

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