IQVIA Technical Services
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Subject Expert
Brian Matsen
Research Director
Commentary Summary
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User Commentary
ROI and Cost
We had a mismatch of the analyst, and IQVIA didn't recharge us for the new person to get up to...
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Relationship
Our experience with one consultant made us feel like they didn't listen to me. There was a bit of...
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Relationship
IQVIA has been invaluable to us; my data partner and I were executive sponsors of the project and...
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Relationship
When I first started, I didn't think IQVIA was a great partner, but I think their solutions have...
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People and Knowledge
With some of the turnover at IQVIA and some shifting of responsibility, at times it is unclear who...
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Lessons Learned
I would tell someone looking into IQVIA that the client has to be really engaged, and clients have...
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Tools and Methodology
IQVIA definitely had the right background and experience for the work that we needed them to do. We...
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Other Observations
IQVIA needed to search to find the right resources, and that took a while. But that is pretty...
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People and Knowledge
IQVIA was very responsive. We had some turnover with their developers because IQVIA brought in...
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People and Knowledge
IQVIA came to us as a recommended partner, and the pricing came in at a good price point for us to...
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Relationship
For the most part, IQVIA exceeded our expectations. We had some resources that were not meeting...
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People and Knowledge
IQVIA has provided ongoing staff augmentation for our data team. While we have had to replace...
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Tools and Methodology
Communication about resource time cards could improve. I have had to chase people down about hours a...
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Relationship
IQVIA’s expertise has been invaluable. They are very tool agnostic. They don't try to push any one...
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Other Observations
We did a survey of our data work groups, and it felt like we already knew a lot of the information...
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People and Knowledge
We met with our consultants regularly, and they were always great about showing us where we were...
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Future Outlook
We would buy from IQVIA again or at least request a quote because the platform is ranked very high....
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Project Results
Setting our agreements took a couple of iterations of documentation, but I feel comfortable with our...
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People and Knowledge
We have a very consistent team. We have changed project managers a couple of times, but those...
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Win/Loss - Why they were selected (by current clients)
We did a pretty exhaustive search to find a partner for our engagement, and we ended up choosing...
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Tools and Methodology
Sometimes, a lot of assumptions go into technical services, but IQVIA’s assumptions seemed to be...
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People and Knowledge
Several different people from the firm worked with us throughout the project, and those people had...
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Tools and Methodology
IQVIA was flexible with us. Most companies have a cookie-cutter approach to their dashboards and the...
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Sales and Contracting
We had to start and stop things a few times due to COVID-19. IQVIA's sales team was always very...
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ROI and Cost
IQVIA's consulting services are part of our contract, and I haven’t asked the firm to do any heavy...
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ROI and Cost
The pricing has been a little bit of a dance. I don't feel like IQVIA is unfair. Our supply chain...
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People and Knowledge
IQVIA's team had experience working and was very knowledgeable in the area. They worked hand in hand...
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Future Outlook
I would certainly use IQVIA’s consulting services again, but that probably wouldn’t be an ongoing...
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People and Knowledge
The people I worked with from IQVIA were cross functional, so they could solve all our problems. I...
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People and Knowledge
The only thing that was somewhat of a challenge was that we were involved with a number of different...
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