IQVIA Technical Services
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Brian Matsen
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KLAS Research Director - Brian Matsen
 
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User Commentary

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VP/Other Executive

ROI and Cost

We had a mismatch of the analyst, and IQVIA didn't recharge us for the new person to get up to...

Feb 2023
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VP/Other Executive

Relationship

Our experience with one consultant made us feel like they didn't listen to me. There was a bit of...

Feb 2023
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VP/Other Executive

Relationship

IQVIA has been invaluable to us; my data partner and I were executive sponsors of the project and...

Feb 2023
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VP/Other Executive

Relationship

When I first started, I didn't think IQVIA was a great partner, but I think their solutions have...

Feb 2023
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VP/Other Executive

People and Knowledge

With some of the turnover at IQVIA and some shifting of responsibility, at times it is unclear who...

Feb 2023
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VP/Other Executive

Lessons Learned

I would tell someone looking into IQVIA that the client has to be really engaged, and clients have...

Feb 2023
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Manager

Tools and Methodology

IQVIA definitely had the right background and experience for the work that we needed them to do. We...

Jun 2022
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Manager

Other Observations

IQVIA needed to search to find the right resources, and that took a while. But that is pretty...

Jun 2022
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Manager

People and Knowledge

IQVIA was very responsive. We had some turnover with their developers because IQVIA brought in...

Jun 2022
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VP/Other Executive

People and Knowledge

IQVIA came to us as a recommended partner, and the pricing came in at a good price point for us to...

Jun 2022
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Manager

Relationship

For the most part, IQVIA exceeded our expectations. We had some resources that were not meeting...

Jun 2022
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Manager

People and Knowledge

IQVIA has provided ongoing staff augmentation for our data team. While we have had to replace...

Jun 2022
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Manager

Tools and Methodology

Communication about resource time cards could improve. I have had to chase people down about hours a...

Jun 2022
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VP/Other Executive

Relationship

IQVIA’s expertise has been invaluable. They are very tool agnostic. They don't try to push any one...

Jun 2022
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VP/Other Executive

Other Observations

We did a survey of our data work groups, and it felt like we already knew a lot of the information...

Jun 2022
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VP/Other Executive

People and Knowledge

We met with our consultants regularly, and they were always great about showing us where we were...

Jun 2022
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Director

Future Outlook

We would buy from IQVIA again or at least request a quote because the platform is ranked very high....

Jun 2022
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Director

Project Results

Setting our agreements took a couple of iterations of documentation, but I feel comfortable with our...

Jun 2022
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Director

People and Knowledge

We have a very consistent team. We have changed project managers a couple of times, but those...

Jun 2022
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Director

Win/Loss - Why they were selected (by current clients)

We did a pretty exhaustive search to find a partner for our engagement, and we ended up choosing...

Jun 2022
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Director

Tools and Methodology

Sometimes, a lot of assumptions go into technical services, but IQVIA’s assumptions seemed to be...

Jun 2022
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Director

People and Knowledge

Several different people from the firm worked with us throughout the project, and those people had...

Jun 2022
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Director

Tools and Methodology

IQVIA was flexible with us. Most companies have a cookie-cutter approach to their dashboards and the...

Jun 2022
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Director

Sales and Contracting

We had to start and stop things a few times due to COVID-19. IQVIA's sales team was always very...

Jun 2022
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Director

ROI and Cost

IQVIA's consulting services are part of our contract, and I haven’t asked the firm to do any heavy...

Jun 2022
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Manager

ROI and Cost

The pricing has been a little bit of a dance. I don't feel like IQVIA is unfair. Our supply chain...

May 2022
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Manager

People and Knowledge

IQVIA's team had experience working and was very knowledgeable in the area. They worked hand in hand...

May 2022
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Director

Future Outlook

I would certainly use IQVIA’s consulting services again, but that probably wouldn’t be an ongoing...

May 2022
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Director

People and Knowledge

The people I worked with from IQVIA were cross functional, so they could solve all our problems. I...

May 2022
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Director

People and Knowledge

The only thing that was somewhat of a challenge was that we were involved with a number of different...

May 2022
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