Filters
iVita Financial Financing Services (Non-Recourse) Commentary
Filtered view: All
Subject Expert
Josh Naegle
Associate Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
iVitaFi has always had the best relationship managers who are right there with us and help us along...
iVitaFi’s customer support is actually very good. The program itself is very clean and very easy for...
iVitaFi actually does well. We have been able to do a really good job of marketing and pushing...
There are issues with iVitaFi’s updates. For example, with their switch to their new lender, if we...
iVitaFi has great staff members. They are pretty receptive and Johnny-on-the-spot.
The fees are a little high for us. But then again, we do nonrecourse work, so the firm takes most of...
iVitaFi has been really easy to work with. They also work with the vendor that does our statements....
We sadly lost one of our contacts from iVitaFi, but the new one that they hired has stepped up. We...
iVitaFi has been very on top of everything with any questions that we have had. Even their IT people...
I have been very satisfied with iVitaFi and their ability to help drive patient adoption. They have...
We hired iVitaFi as a nonrecourse patient loan program with no interest for the patient. We chose...
iVitaFi relies more on our site and customer service to drive patient adoption. The work is still...
iVitaFi does a lot of outreach if there is something new going on or if there is feedback on what...
The firm helps us with one of our pain points. They understood our business when they approached us....
I would like to have more reporting availability for our entire network with iVitaFi. We still have...
iVitaFi is expensive. If one facility uses them too much, it could get relatively expensive, so we...
I always like nonrecourse financing services more than recourse services for planning purposes. If...
Commentary Summary
Comment Type Breakout