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Fluency for Imaging Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

The implementation of Fluency for Imaging went very smoothly. The resources Jacobian provided to us,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Jacobian's support people have been fantastic. They have been very supportive of investigating...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Manager

We have had, overall, a positive experience with Jacobian, especially when it came to them getting...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

Jacobian's support has gotten a little bit better, but originally, when it came to some integration...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Jacobian's speech engine is fantastic. It was actually the reason we switched over to them. Our...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Manager

Jacobian is a bit more of an underdog in the market right now in comparison to Microsoft, but it is...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Improving peer reviews and critical findings is an area for improvement.

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

People, partnership, support, and consistency are Jacobian's strengths. I like their reliability and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Jacobian's support has always been stellar. Their communication is constant. We have a regular...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Fluency for Imaging takes no time to get up and running. Jacobian came in and saved us when our...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Jacobian is outstanding. They do a great job. I don't need somebody to blow smoke. I just want the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

We love Jacobian and think they are the best, but they don’t have the AI that our doctors want, so...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

We are abandoning our entire current teleradiology stack to transition to a fully vertically...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

Fluency for Imaging is a very stable, well-developed platform. I think Jacobian has earned the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Jacobian is behind the ball on transitioning away from Internet Explorer exclusivity for the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Manager

I'm sad that we're leaving Fluency for Imaging. Every time I have to have a meeting with Jacobian, I...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

I like the sensitivity of the voice recognition in the solution, and I like the road map for what...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Manager

Fluency for Imaging is part of our intermediate plan, but not our long-term plan because another...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

I would buy Fluency for Imaging again because I've had it a while, and I like the support we get...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

I'd recommend Jacobian. I don't have any reservations about them. Fluency for Imaging is a super...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CEO/President

We're dealing with a product that is at least four years old, and I just think it's behind the curve...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

CEO/President

I don't have a ton of experience with Jacobian's training. They don't have training manuals or a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CEO/President

We've been with Jacobian for what seems like forever. We had been using an older product of theirs...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Working with Jacobian has been good. We've not really had any issues. Everything works as it should....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Jacobian is helpful. We have a couple of people that we call directly who are pretty helpful, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Fluency for Imaging is a dictation system for radiologists. It’s similar to other dictation...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Jacobian can tend to get nitpicky about charging us. It is not that the base price is not fair; they...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Partnership is tough to put into one bucket because the vendor is good in some areas and not as good...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

We are doing a proof of concept with another vendor and will be moving away from Jacobian. They have...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

Fluency for Imaging is very easy to install and easy to use. Doctors don't want to change it, and...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Manager

Jacobian is a great organization, and they are easy to deal with because they are small. We ask them...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The only thing I can think of for the vendor to improve is their name changes. They've changed names...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

As far as Fluency for Imaging goes, it's going to get phased out. Our corporate office uses a...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Jacobian takes our input. They're always asking us how they should approach something. We really...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Things with Jacobian are a little questionable because they haven't really kept up, especially...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

In terms of money's worth, I have to give Jacobian a lot of credit. They are pretty cheap.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Knowing what I know now about Jacobian, if I had to make the choice to purchase Fluency for Imaging...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

My thing with Jacobian is that they just got bought by a small company that is owned by...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Fluency for Imaging could be cleaner, but we aren't on the most updated version, so the vendor could...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The thing I like best about Jacobian is their support and their people. We've had the same people...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

For the most part, Fluency for Imaging works well. It’s functional, and it's a good product.

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

With the solution's integration with our PACS, the way it is configured right now is that the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Jacobian does a good job of training. They're not perfect by any means, but we can buy training...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

The system was just acquired by Jacobian, so hopefully in the future, Jacobian will come out with...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Physician

It has been so long since the original training, but I think Jacobian did a pretty good job way back...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Physician

Jacobian has a great system that I have been pushing another one of our vendors to adopt. Jacobian...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Physician

There are features that I would like to see for sure. Something like what another vendor does with...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Physician

Things with Fluency for Imaging have been going very well. The solution is good. The accuracy is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Fluency for Imaging is rock-solid. I have never had an issue with Fluency for Imaging from a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

There are some technical things that I think limit the future growth of Fluency for Imaging. For...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Anytime we call the vendor, they are on the ball. I have regular cadence meetings with our account...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

Our radiologists like the system and consistently comment on how strong its speech recognition is....

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Functionally, the system meets our clinical needs well. The main limitation is its lack of built-in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Jacobian's support and partnership have been excellent. The vendor is extremely responsive to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We have used Jacobian's system for a long time, and it has been very stable. Due to its longevity...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

Manager

The value we have found in the product comes from its dependability throughout years of service and...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

 or  to see details.

Manager

We like Fluency for Imaging's general ease of use. It is a fairly stable system. That is always...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Our radiologists have expressed the need for some improvements to Fluency for Imaging's speech...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

It would be good to have Solventum account managers reach out and offer training. I can definitely...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I would like to see Solventum improve Fluency for Imaging's searches so that we can figure things...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I just want to give kudos to everyone I have worked with on support and development teams at...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

When issues come up or when Solventum sees problems at any of their other sites, they give us a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

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