Bookmark

Fluency for Imaging Commentary
Filtered view: All

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel

Analyst/Coordinator

Working with Jacobian has been good. We've not really had any issues. Everything works as it should....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Jacobian is helpful. We have a couple of people that we call directly who are pretty helpful, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Fluency for Imaging is a dictation system for radiologists. It’s similar to other dictation...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Jacobian can tend to get nitpicky about charging us. It is not that the base price is not fair; they...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Partnership is tough to put into one bucket because the vendor is good in some areas and not as good...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We are doing a proof of concept with another vendor and will be moving away from Jacobian. They have...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

Fluency for Imaging is very easy to install and easy to use. Doctors don't want to change it, and...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Manager

Jacobian is a great organization, and they are easy to deal with because they are small. We ask them...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The only thing I can think of for the vendor to improve is their name changes. They've changed names...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

As far as Fluency for Imaging goes, it's going to get phased out. Our corporate office uses a...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Jacobian takes our input. They're always asking us how they should approach something. We really...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Physician

Things with Jacobian are a little questionable because they haven't really kept up, especially...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Physician

In terms of money's worth, I have to give Jacobian a lot of credit. They are pretty cheap.

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Knowing what I know now about Jacobian, if I had to make the choice to purchase Fluency for Imaging...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

My thing with Jacobian is that they just got bought by a small company that is owned by...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Fluency for Imaging could be cleaner, but we aren't on the most updated version, so the vendor could...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The thing I like best about Jacobian is their support and their people. We've had the same people...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

For the most part, Fluency for Imaging works well. It’s functional, and it's a good product.

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

With the solution's integration with our PACS, the way it is configured right now is that the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Jacobian does a good job of training. They're not perfect by any means, but we can buy training...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

The system was just acquired by Jacobian, so hopefully in the future, Jacobian will come out with...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Physician

It has been so long since the original training, but I think Jacobian did a pretty good job way back...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Physician

Jacobian has a great system that I have been pushing another one of our vendors to adopt. Jacobian...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Physician

There are features that I would like to see for sure. Something like what another vendor does with...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Physician

Things with Fluency for Imaging have been going very well. The solution is good. The accuracy is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Fluency for Imaging is rock-solid. I have never had an issue with Fluency for Imaging from a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

There are some technical things that I think limit the future growth of Fluency for Imaging. For...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Anytime we call the vendor, they are on the ball. I have regular cadence meetings with our account...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

Our radiologists like the system and consistently comment on how strong its speech recognition is....

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Functionally, the system meets our clinical needs well. The main limitation is its lack of built-in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Jacobian's support and partnership have been excellent. The vendor is extremely responsive to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We have used Jacobian's system for a long time, and it has been very stable. Due to its longevity...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

Manager

The value we have found in the product comes from its dependability throughout years of service and...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

 or  to see details.

Manager

We like Fluency for Imaging's general ease of use. It is a fairly stable system. That is always...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Our radiologists have expressed the need for some improvements to Fluency for Imaging's speech...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

It would be good to have Solventum account managers reach out and offer training. I can definitely...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I would like to see Solventum improve Fluency for Imaging's searches so that we can figure things...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I just want to give kudos to everyone I have worked with on support and development teams at...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

When issues come up or when Solventum sees problems at any of their other sites, they give us a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

The radiologists have historically been very happy with Fluency for Imaging’s dictation recognition...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

The new version of Fluency for Imaging that Solventum is working on currently is going to pull them...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

Fluency for Imaging is not part of our long-term plans. We have been using an internally developed...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

For the most part, Solventum avoids charging for every little thing. With the new environment,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

Fluency for Imaging is perhaps not a part of our long-term plans. Those systems are easy to change....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

The two things we like about Fluency for Imaging are Solventum's support team and the fact that the...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Manager

I don't mind Fluency for Imaging. A lot of conversation is made about vendor names and stuff like...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The best thing about Fluency for Imaging is that the training for a voice recognition system is...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Fluency for Imaging is not too flexible anymore. Solventum put the solution into the cloud space,...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Solventum’s customer support team is pretty solid. However, Solventum doesn’t have anybody other...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

There are some things that Solventum charges extra for. There was a very timely thing that they were...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We would like a faster response time on our tickets to Solventum. The response time is maybe 24...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Everything has gone smoothly with Solventum this year. Fluency for Imaging is efficient. It has very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CFO

Fluency for Imaging works and performs well. We need a reliable service that also has downtime...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CFO

Fluency for Imaging is a very low-maintenance program in general. It works as expected, and that is...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

 or  to see details.

CFO

We haven't really had much reason for training, but Solventum will do it when we need it.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

Solventum’s delivery of new technology that meets our needs rates just above the middle of the road...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

We haven't had much of a reason for training from Solventum. But they do it when we need it.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

I have never seen the actual person I talk to who works for Solventum outside of a call. I have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Fluency for Imaging has been great. I have had no issues. Solventum has been great at working with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Fluency for Imaging is not part of our long-term plans. The organization is transitioning to a...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Physician

We did an upgrade with 3M recently, and that wasn't an issue. I didn't interact directly with 3M,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Physician

I am unsure whether Fluency for Imaging is part of our long-term plans. We are looking at other...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.