Filters
Fluency for Imaging Commentary
Filtered view: All
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The implementation of Fluency for Imaging went very smoothly. The resources Jacobian provided to us,...
Jacobian's support people have been fantastic. They have been very supportive of investigating...
We have had, overall, a positive experience with Jacobian, especially when it came to them getting...
Jacobian's support has gotten a little bit better, but originally, when it came to some integration...
Jacobian's speech engine is fantastic. It was actually the reason we switched over to them. Our...
Jacobian is a bit more of an underdog in the market right now in comparison to Microsoft, but it is...
Improving peer reviews and critical findings is an area for improvement.
People, partnership, support, and consistency are Jacobian's strengths. I like their reliability and...
Jacobian's support has always been stellar. Their communication is constant. We have a regular...
Fluency for Imaging takes no time to get up and running. Jacobian came in and saved us when our...
Jacobian is outstanding. They do a great job. I don't need somebody to blow smoke. I just want the...
We love Jacobian and think they are the best, but they don’t have the AI that our doctors want, so...
We are abandoning our entire current teleradiology stack to transition to a fully vertically...
Fluency for Imaging is a very stable, well-developed platform. I think Jacobian has earned the...
Jacobian is behind the ball on transitioning away from Internet Explorer exclusivity for the...
I'm sad that we're leaving Fluency for Imaging. Every time I have to have a meeting with Jacobian, I...
I like the sensitivity of the voice recognition in the solution, and I like the road map for what...
Fluency for Imaging is part of our intermediate plan, but not our long-term plan because another...
I would buy Fluency for Imaging again because I've had it a while, and I like the support we get...
I'd recommend Jacobian. I don't have any reservations about them. Fluency for Imaging is a super...
We're dealing with a product that is at least four years old, and I just think it's behind the curve...
I don't have a ton of experience with Jacobian's training. They don't have training manuals or a...
We've been with Jacobian for what seems like forever. We had been using an older product of theirs...
Working with Jacobian has been good. We've not really had any issues. Everything works as it should....
Jacobian is helpful. We have a couple of people that we call directly who are pretty helpful, and...
Fluency for Imaging is a dictation system for radiologists. It’s similar to other dictation...
Jacobian can tend to get nitpicky about charging us. It is not that the base price is not fair; they...
Partnership is tough to put into one bucket because the vendor is good in some areas and not as good...
We are doing a proof of concept with another vendor and will be moving away from Jacobian. They have...
Fluency for Imaging is very easy to install and easy to use. Doctors don't want to change it, and...
Jacobian is a great organization, and they are easy to deal with because they are small. We ask them...
The only thing I can think of for the vendor to improve is their name changes. They've changed names...
As far as Fluency for Imaging goes, it's going to get phased out. Our corporate office uses a...
Jacobian takes our input. They're always asking us how they should approach something. We really...
Things with Jacobian are a little questionable because they haven't really kept up, especially...
In terms of money's worth, I have to give Jacobian a lot of credit. They are pretty cheap.
Knowing what I know now about Jacobian, if I had to make the choice to purchase Fluency for Imaging...
My thing with Jacobian is that they just got bought by a small company that is owned by...
Fluency for Imaging could be cleaner, but we aren't on the most updated version, so the vendor could...
The thing I like best about Jacobian is their support and their people. We've had the same people...
For the most part, Fluency for Imaging works well. It’s functional, and it's a good product.
With the solution's integration with our PACS, the way it is configured right now is that the...
Jacobian does a good job of training. They're not perfect by any means, but we can buy training...
The system was just acquired by Jacobian, so hopefully in the future, Jacobian will come out with...
It has been so long since the original training, but I think Jacobian did a pretty good job way back...
Jacobian has a great system that I have been pushing another one of our vendors to adopt. Jacobian...
There are features that I would like to see for sure. Something like what another vendor does with...
Things with Fluency for Imaging have been going very well. The solution is good. The accuracy is...
Fluency for Imaging is rock-solid. I have never had an issue with Fluency for Imaging from a...
There are some technical things that I think limit the future growth of Fluency for Imaging. For...
Anytime we call the vendor, they are on the ball. I have regular cadence meetings with our account...
Our radiologists like the system and consistently comment on how strong its speech recognition is....
Functionally, the system meets our clinical needs well. The main limitation is its lack of built-in...
Jacobian's support and partnership have been excellent. The vendor is extremely responsive to...
We have used Jacobian's system for a long time, and it has been very stable. Due to its longevity...
The value we have found in the product comes from its dependability throughout years of service and...
We like Fluency for Imaging's general ease of use. It is a fairly stable system. That is always...
Our radiologists have expressed the need for some improvements to Fluency for Imaging's speech...
It would be good to have Solventum account managers reach out and offer training. I can definitely...
I would like to see Solventum improve Fluency for Imaging's searches so that we can figure things...
I just want to give kudos to everyone I have worked with on support and development teams at...
When issues come up or when Solventum sees problems at any of their other sites, they give us a...
Commentary Summary
Comment Type Breakout