Fluency for Imaging Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty
Knowing what I know now about Jacobian, if I had to make the choice to purchase Fluency for Imaging...
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Loyalty
My thing with Jacobian is that they just got bought by a small company that is owned by...
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Product
Fluency for Imaging could be cleaner, but we aren't on the most updated version, so the vendor could...
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Relationship
The thing I like best about Jacobian is their support and their people. We've had the same people...
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Product
For the most part, Fluency for Imaging works well. It’s functional, and it's a good product.
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Loyalty, Product
With the solution's integration with our PACS, the way it is configured right now is that the...
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Operations
Jacobian does a good job of training. They're not perfect by any means, but we can buy training...
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Loyalty
The system was just acquired by Jacobian, so hopefully in the future, Jacobian will come out with...
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Relationship, Operations
It has been so long since the original training, but I think Jacobian did a pretty good job way back...
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Product
Jacobian has a great system that I have been pushing another one of our vendors to adopt. Jacobian...
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Loyalty, Product
There are features that I would like to see for sure. Something like what another vendor does with...
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Product
Things with Fluency for Imaging have been going very well. The solution is good. The accuracy is...
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Loyalty
Fluency for Imaging is rock-solid. I have never had an issue with Fluency for Imaging from a...
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Loyalty, Product
There are some technical things that I think limit the future growth of Fluency for Imaging. For...
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Relationship, Operations
Anytime we call the vendor, they are on the ball. I have regular cadence meetings with our account...
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Product
Our radiologists like the system and consistently comment on how strong its speech recognition is....
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Product
Functionally, the system meets our clinical needs well. The main limitation is its lack of built-in...
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Relationship
Jacobian's support and partnership have been excellent. The vendor is extremely responsive to...
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Loyalty, Operations
We have used Jacobian's system for a long time, and it has been very stable. Due to its longevity...
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Loyalty, Relationship, Value
The value we have found in the product comes from its dependability throughout years of service and...
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Product
We like Fluency for Imaging's general ease of use. It is a fairly stable system. That is always...
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Product
Our radiologists have expressed the need for some improvements to Fluency for Imaging's speech...
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Operations
It would be good to have Solventum account managers reach out and offer training. I can definitely...
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Operations, Product
I would like to see Solventum improve Fluency for Imaging's searches so that we can figure things...
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Relationship
I just want to give kudos to everyone I have worked with on support and development teams at...
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Relationship
When issues come up or when Solventum sees problems at any of their other sites, they give us a...
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Relationship
The radiologists have historically been very happy with Fluency for Imaging’s dictation recognition...
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Loyalty
The new version of Fluency for Imaging that Solventum is working on currently is going to pull them...
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Loyalty
Fluency for Imaging is not part of our long-term plans. We have been using an internally developed...
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Value
For the most part, Solventum avoids charging for every little thing. With the new environment,...
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Loyalty
Fluency for Imaging is perhaps not a part of our long-term plans. Those systems are easy to change....
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Loyalty, Relationship
The two things we like about Fluency for Imaging are Solventum's support team and the fact that the...
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Product
I don't mind Fluency for Imaging. A lot of conversation is made about vendor names and stuff like...
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Operations
The best thing about Fluency for Imaging is that the training for a voice recognition system is...
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Value
Fluency for Imaging is not too flexible anymore. Solventum put the solution into the cloud space,...
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Relationship
Solventum’s customer support team is pretty solid. However, Solventum doesn’t have anybody other...
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Value
There are some things that Solventum charges extra for. There was a very timely thing that they were...
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Relationship
We would like a faster response time on our tickets to Solventum. The response time is maybe 24...
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Product
Everything has gone smoothly with Solventum this year. Fluency for Imaging is efficient. It has very...
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Product
Fluency for Imaging works and performs well. We need a reliable service that also has downtime...
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Product, Value
Fluency for Imaging is a very low-maintenance program in general. It works as expected, and that is...
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Operations
We haven't really had much reason for training, but Solventum will do it when we need it.
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Product
Solventum’s delivery of new technology that meets our needs rates just above the middle of the road...
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Operations
We haven't had much of a reason for training from Solventum. But they do it when we need it.
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Relationship
I have never seen the actual person I talk to who works for Solventum outside of a call. I have...
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Relationship
Fluency for Imaging has been great. I have had no issues. Solventum has been great at working with...
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Loyalty
Fluency for Imaging is not part of our long-term plans. The organization is transitioning to a...
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Relationship, Operations
We did an upgrade with 3M recently, and that wasn't an issue. I didn't interact directly with 3M,...
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Loyalty
I am unsure whether Fluency for Imaging is part of our long-term plans. We are looking at other...
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Operations
The vendor does a lot of remote training, but that is not always great, especially for radiologists...
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Operations, Product
Implementations are very tough with our third-party systems. We needed to add additional exams and...
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Relationship, Product
We like that we have the ability to customize the solution to meet our needs. We also like the...
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Relationship, Product
Fluency for Imaging does a wonderful job of rendering reports.
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Loyalty, Relationship
Solventum struggled with developing resources and being nimble. However, they have not been nimble....
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Product
Fluency for Imaging's voice recognition is hands down the best that we have seen. The integrations...
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Loyalty
Whether Fluency for Imaging is part of our long-term plans is up for debate. I hope that we will...
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Product
Fluency for Imaging is lacking for end users. For example, we have the ability to automate more and...
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Operations
The initial training was awesome, and we haven't had a use for any ongoing training. The system is...
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Value
There is an hourly charge if we need anything done with the vendor. We haven't had to do anything in...
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Operations, Product
Right out of the gate, the product picked up the dialects and reports. I have a lot of foreign...
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Product, Value
Fluency for Imaging does exactly what we need it to, and it is integrated with every system we need...
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Loyalty, Relationship
Solventum is getting ready to release a new update, and they have kept us very up-to-date on what it...
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Relationship
I have never received training for Fluency for Imaging, but the support that we receive from the...
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Loyalty
We are looking at an AI solution that could potentially replace Fluency for Imaging. One of the...
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Product
Fluency for Imaging is typically a reliable, user-friendly product for radiologists. We have been...
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Commentary Summary
Comment Type Breakout