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Katch Subrogation Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
KLAS Senior Vice President of Insights - Mac Boyter
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
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User Commentary

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Manager

Katch Subrogation is a flexible system. We meet with the vendor to try to improve it. There are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We've been partnering with Katch for so long that I don't really expect anything else. They've...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Honestly, I can't really think of any advice for someone implementing Katch Subrogation other than...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Katch Subrogation is a pretty good system. It is very user friendly. We had been using our previous...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Katch data mines our paid claims. We send them all our paid claims, and they either send out...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Katch helps us with training. They provide training for newer associates, but it's kind of short...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Support from Katch is good. Obviously, tickets sometimes take a long time, but it is what it is. I'm...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Katch gives us the recoveries for third-party liability. Their team is highly responsive. I can see...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

There is no training program for Katch Subrogation yet, but when dealing with Katch, they are very...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Katch is able to fulfill the terms of our agreement without involving us, having us follow up with...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

We really haven't had to do any training with Katch from a system perspective.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Katch is a third-party subrogation company that collects any unpaid claims that we process, so when...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Katch’s main strength is that their communication is clear. We get a monthly report and updates, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

My advice to organizations considering Katch is to have the cleanest data possible to share with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The Katch team is responsive, communicative, and effective at resolving issues. Katch is currently...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Historical issues with data mapping and member data have caused rejections, particularly as we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Little training was provided for the case management system. The system is relatively limited and...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Issues must generally be routed through a client director rather than handled through a direct...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The vendor's people are proactive. They get all of our extracts. They ask the right questions, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Katch Subrogation has been really, really good, and we haven't had any issues with it. The vendor is...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

KatchIQ is a good group. Breaking off from Optum really helped them. We are actually advocating for...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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