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Kaufman Hall Healthcare Management Consulting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
One significant limitation was the narrow scope of the benchmarking data. The methodology was...
While Kaufman Hall delivered what we requested, the value received did not justify the cost. The...
The engagement created substantial cultural challenges within our organization. Before doing the...
We engaged with Kaufman Hall to develop a productivity-based staffing model. While Kaufman Hall...
One of the primary concerns was the lack of sophistication in the final product. What the firm...
Communication throughout the project was inconsistent. Given the significant investment made in the...
Commentary Summary
Comment Type Breakout