Keena Healthcare Technology Data Archiving Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Relationship, Product
Keena Healthcare Technology uses an online ticketing system and has been very responsive. To date,...
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Relationship
Keena Healthcare Technology has been with us from the beginning. They have worked through any issue...
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Product
We would like some improvements to the search functionality of the solution to make it easier to...
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Culture, Product
We were told that the solution was a web-based platform, but it is not. It is a browser-based...
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Operations
With Keena Healthcare Technology, training followed a train-the-trainer model. A small group was...
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Loyalty
We selected the solution because it allowed us to retain all historical data in a single solution....
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Value
We have definitely seen reduced IT and labor costs, as well as a reduction in staff time, by making...
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Loyalty, Product
Keena Healthcare Technology has two sides to their archival platform. It is clinical and financial,...
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Culture, Value
The vendor keeps the billing relatively simple, and they are fairly transparent about overage...
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Relationship, Product
The vendor is cognizant of the deficiencies in the platform. I have not seen a massive improvement...
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Loyalty, Product
When it comes to ease of use, there are separate databases and logins for clinical and financial...
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Operations
I think our end users could benefit from more training. But with Keena Healthcare Technology...
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Relationship
Keena Healthcare Technology has their own ticketing system, but they have a dedicated support...
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Relationship
Keena Healthcare Technology is very proactive about the things that they know are coming.
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Loyalty, Relationship
Keena Healthcare Technology is a tremendous partner. They do not have a people problem. Any issues I...
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Loyalty, Product
Having EMPI integration and being able to query and open up a patient's chart and have all of the...
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Product
The integration with our EHR is a key feature of the solution. We have a link that is in our EHR...
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Product, Value
I would like to see the cost, complexity, and duration of data archival greatly reduced through the...
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Product
Historically, archive vendors like Keena Healthcare Technology come out of the gate with a very...
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Product, Value
For the most part, we have achieved the outcomes we wanted from Keena Healthcare Technology Data...
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Culture, Loyalty
Keena Healthcare Technology came out on top when we vetted vendors as part of our transition to...
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Operations
Keena Healthcare Technology was very accommodating and did what we wanted with training. After the...
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Culture, Value
Our requirements for the solution weren't quite as firm as we had hoped they would be initially....
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Relationship, Operations
Keena Healthcare Technology added a lot of people to the project, possibly because they weren't sure...
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Loyalty, Product
The Keena Healthcare Technology Data Archiving solution just works. It is pretty boring for the most...
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Relationship
The relationship with Keena Healthcare Technology is very good and deep.
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Product
Almost everything in the solution works the way that Keena Healthcare Technology described. The...
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Loyalty, Relationship, Value
Keena Healthcare Technology has been the provider of our EMPI and our clinical data archive. We...
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Relationship, Operations
Keena Healthcare Technology sends out emails every time they have a new release. The emails explain...
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Operations
Keena Healthcare Technology’s training is not bad, but there is really not what I would call ongoing...
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Commentary Summary
Comment Type Breakout