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Keena Healthcare Technology Data Archiving Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CTO

Keena Healthcare Technology uses an online ticketing system and has been very responsive. To date,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CTO

Keena Healthcare Technology has been with us from the beginning. They have worked through any issue...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

We would like some improvements to the search functionality of the solution to make it easier to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CTO

We were told that the solution was a web-based platform, but it is not. It is a browser-based...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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CTO

With Keena Healthcare Technology, training followed a train-the-trainer model. A small group was...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CTO

We selected the solution because it allowed us to retain all historical data in a single solution....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We have definitely seen reduced IT and labor costs, as well as a reduction in staff time, by making...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Keena Healthcare Technology has two sides to their archival platform. It is clinical and financial,...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

The vendor keeps the billing relatively simple, and they are fairly transparent about overage...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

The vendor is cognizant of the deficiencies in the platform. I have not seen a massive improvement...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

When it comes to ease of use, there are separate databases and logins for clinical and financial...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I think our end users could benefit from more training. But with Keena Healthcare Technology...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Keena Healthcare Technology has their own ticketing system, but they have a dedicated support...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Keena Healthcare Technology is very proactive about the things that they know are coming.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Keena Healthcare Technology is a tremendous partner. They do not have a people problem. Any issues I...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Having EMPI integration and being able to query and open up a patient's chart and have all of the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

The integration with our EHR is a key feature of the solution. We have a link that is in our EHR...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I would like to see the cost, complexity, and duration of data archival greatly reduced through the...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CIO

Historically, archive vendors like Keena Healthcare Technology come out of the gate with a very...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

For the most part, we have achieved the outcomes we wanted from Keena Healthcare Technology Data...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Keena Healthcare Technology came out on top when we vetted vendors as part of our transition to...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Manager

Keena Healthcare Technology was very accommodating and did what we wanted with training. After the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Our requirements for the solution weren't quite as firm as we had hoped they would be initially....

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

Keena Healthcare Technology added a lot of people to the project, possibly because they weren't sure...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CIO

The Keena Healthcare Technology Data Archiving solution just works. It is pretty boring for the most...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

The relationship with Keena Healthcare Technology is very good and deep.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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