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Knowtion Denials Management Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

Everyone is on the ball at Knowtion Health. We can see their notes and exactly what they are putting...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Knowtion Health has a high success rate of getting denials overturned, so we are definitely pleased...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Knowtion Health is a good extension of us, and we have regular meetings with them. We’ve gone...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Knowtion Health really doesn't bring trends or issues forward to us, though they might not see a lot...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Director

Sometimes Knowtion Health holds on to accounts longer than they should, but we all do that. We work...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

When we ask Knowtion Health to slice and dice something, they slice and dice it however we need it,...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Knowtion Health has a strong reporting packet that they give to their clients. They put together a...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

With the clinical appeals, we did an update to our agreement. The one thing I didn't like was how...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

I'd like to see more trending and suggestions from Knowtion Health. They are actively engaged and...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

The people working for Knowtion Health are great. We have good teams to work with. I don’t know...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

Knowtion Health has a strong leadership team that funnels down into the employees and the teams that...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Knowtion Health is just really good at doing what they do with coordination of benefits eligibility....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

In terms of preventing future denials, our problem is Blue Cross Blue Shield, and there really isn't...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

The lack of a critical mass of patient family complaints about Knowtion Health probably suggests...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Director

We need better guidelines and reporting or transparency around what Knowtion Health is not getting...

Comment Tone Negative
Pillars Services, Value
Evaluation Unrated

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Director

Knowtion Health has been really consistent. One of the key strengths has been the relationship we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Knowtion Health does offer support for coordination of benefits. Due to a lack of responses from...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We chose Knowtion Health when one of our higher-ups met them at a conference. We started talking...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Knowtion Health’s key strength is the care that they take with the consumers. They do have a good,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The reporting from Knowtion Health is great. We are getting a lot of data. We know where our denials...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I would advise a customer new to Knowtion Health to be honest about their needs and expectations....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We definitely want to turn the denials into cash using Knowtion Health. They are doing that at a...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We have a lot of vendors, and Knowtion Health is toward the top. They have been a great partner for...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

One of the reasons that we went with Knowtion Health initially and have stayed with them is the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

I don't even know if we really had an expectation on what the overturn rate would be for denials...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

We expected to see Knowtion Health overturn our denials. They do, and we are paid for our services....

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

We chose Knowtion Health because I had experience with them at another facility in the past. There...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Since we have been with Knowtion Health, we have seen them continue to grow and get more advanced in...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Knowtion Health could have provider education opportunities. Knowtion Health may have trends that...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

A new customer to Knowtion Health should just make sure from the onset to set clear expectations and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Beyond the quality of their work, the people at Knowtion Health are good at what they do, and they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The expectation with Knowtion Health is that we get our money and get each account resolved, and I...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

What I love about Knowtion Health is that they go into our system and stage the claims or accounts...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Knowtion Health has been better than expected in dealing with several of our larger payers. The firm...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

Knowtion Health does a very good job of helping us prevent denials in the future, but there is some...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Knowtion Health has this magical power to bring the patients and the payers together to resolve...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

We expect to tie together performance and denials management and the resolution of what we would...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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VP/Other Executive

Patients will often complain about interactions with third-party vendors, but in the case of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Knowtion Health’s internal software does a nice job of keeping their workflow urgent and even. We...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

My advice to others is to be aware of the full set of reports that the firm offers, to engage with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I was really uncertain what outcomes to expect when we engaged with Knowtion Health but didn't have...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

With Knowtion Health, we are not turning over a lot of denials to bad debt vendors. We turn over...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

If someone were looking at working with Knowtion Health, I would tell them to ensure their workflows...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Director

We are working through potentially bringing on a physician to Knowtion Health's services, so if...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Director

I have always gotten pretty quick turnarounds and good responses with everything I have asked for....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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