Knowtion Denials Management Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Knowtion Health does offer support for coordination of benefits. Due to a lack of responses from...
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Loyalty, Relationship
We chose Knowtion Health when one of our higher-ups met them at a conference. We started talking...
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Relationship
Knowtion Health’s key strength is the care that they take with the consumers. They do have a good,...
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Relationship
The reporting from Knowtion Health is great. We are getting a lot of data. We know where our denials...
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Relationship
I would advise a customer new to Knowtion Health to be honest about their needs and expectations....
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Value
We definitely want to turn the denials into cash using Knowtion Health. They are doing that at a...
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Relationship
We have a lot of vendors, and Knowtion Health is toward the top. They have been a great partner for...
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Loyalty
One of the reasons that we went with Knowtion Health initially and have stayed with them is the...
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Loyalty
I don't even know if we really had an expectation on what the overturn rate would be for denials...
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Relationship, Value
We expected to see Knowtion Health overturn our denials. They do, and we are paid for our services....
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Loyalty, Relationship
We chose Knowtion Health because I had experience with them at another facility in the past. There...
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Relationship, Services
Since we have been with Knowtion Health, we have seen them continue to grow and get more advanced in...
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Operations, Services
Knowtion Health could have provider education opportunities. Knowtion Health may have trends that...
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Relationship
A new customer to Knowtion Health should just make sure from the onset to set clear expectations and...
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Relationship
Beyond the quality of their work, the people at Knowtion Health are good at what they do, and they...
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Relationship, Value
The expectation with Knowtion Health is that we get our money and get each account resolved, and I...
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Relationship, Services
What I love about Knowtion Health is that they go into our system and stage the claims or accounts...
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Relationship, Value
Knowtion Health has been better than expected in dealing with several of our larger payers. The firm...
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Relationship
Knowtion Health does a very good job of helping us prevent denials in the future, but there is some...
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Relationship, Services
Knowtion Health has this magical power to bring the patients and the payers together to resolve...
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Loyalty, Relationship, Services
We expect to tie together performance and denials management and the resolution of what we would...
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Relationship
Patients will often complain about interactions with third-party vendors, but in the case of...
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Relationship, Services
Knowtion Health’s internal software does a nice job of keeping their workflow urgent and even. We...
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Relationship
My advice to others is to be aware of the full set of reports that the firm offers, to engage with...
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Loyalty, Relationship
I was really uncertain what outcomes to expect when we engaged with Knowtion Health but didn't have...
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Relationship, Value
With Knowtion Health, we are not turning over a lot of denials to bad debt vendors. We turn over...
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Relationship, Services
If someone were looking at working with Knowtion Health, I would tell them to ensure their workflows...
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Operations, Services
We are working through potentially bringing on a physician to Knowtion Health's services, so if...
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Relationship
I have always gotten pretty quick turnarounds and good responses with everything I have asked for....
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Relationship
Knowtion Health is a great partner, and they are specialized in our area. They have the resources...
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Relationship, Value
Our goal is to increase collections on a book of A/R that is particularly challenging if we can't...
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Relationship, Services
Sometimes if there are process workflows that are impacting placements or returns, our organization...
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Relationship
Knowtion Health was already engaged with us when I joined, but the advice I would give a customer...
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Value
What we place to Knowtion Health versus what they collect is maybe a little less than what we would...
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Relationship, Services
Reporting is definitely one of Knowtion Health’s strengths. Their performance dashboards are really...
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Value
Knowtion Health charges us based on their collections. Those are what we are billed for. With other...
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Relationship
We are extremely satisfied with the people we work with at Knowtion Health. I don't work directly...
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Loyalty
A lot of vendors had a piece here or a piece there, but Knowtion Health actually had a full package...
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Relationship
The expected outcome with Knowtion Health was to get claims denials overturned so that we could...
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Relationship
Knowtion Health really helps us out, and they are a true business partner; that separates them from...
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Relationship, Services
Knowtion Health’s key strength is appeals resolution because everything we send to them is pretty...
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Relationship, Services, Value
The advice I would give a customer engaging with Knowtion Health for the first time is to get...
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Relationship
Knowtion Health does help us reduce our bad debt and our loss write-offs. We do get a good...
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Relationship, Value
Knowtion Health does a great job for us, so we have no complaints. Knowtion Health’s overturn rate...
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Relationship
With our work, there are times when Knowtion Health ends up working directly with patients. Their...
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Relationship
One of Knowtion Health’s strengths is that they have some really good people. If the person I call...
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Relationship, Operations, Services
We would expect Knowtion Health’s net bag on third-party liability accounts to be greater than if we...
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Relationship
It has taken us longer to get projects off the ground with Knowtion Health than we would like....
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Loyalty
We partnered with Knowtion Health because we didn't feel like we were doing the best job internally....
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Relationship, Operations, Services
One thing that I have learned in working with Knowtion Health is to set very clear expectations and...
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Relationship
One of Knowtion Health’s key strengths is their good industry reputation. Another key strength is...
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Value
One of Knowtion Health’s opportunities for improvement is to continue to reduce their internal...
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Loyalty, Value
The reason we expanded Knowtion Health’s work was that we were satisfied with what they were doing....
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Relationship, Operations
The advice I would give someone engaging with Knowtion Health for the first time would be to listen...
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Relationship
I used to have direct contact with the higher-ups, and I don't even know who is at the top of the...
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Relationship
Knowtion Health is achieving expected outcomes, and they generally work with the patient to walk...
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Relationship
Knowtion Health is extremely well organized. They do their job, and they do it well. We rarely have...
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Relationship, Services
My advice to others starting with Knowtion Health is just to make sure the infrastructure is in...
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Operations
I was incredibly impressed with Knowtion Health’s implementation. It was probably the easiest...
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Relationship, Services
The way Knowtion Health's product works is pretty proprietary, and it has been a long time since we...
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Relationship
Knowtion Health has shown their partnership in their engagement with us. We have a good...
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Relationship
Knowtion Health has met all expectations in terms of their denials work. To exceed expectations...
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Loyalty, Relationship, Services
Knowtion Health follows up and works on overturning denials for the coordination of benefits. The...
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Relationship
One big concern when we were having introductory conversations with Knowtion Health is the fact that...
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Loyalty, Operations
We became aware of Knowtion Health because they reached out to us about some of the things that they...
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Relationship, Services
Knowtion Health is good at communication, and they have been good at patient engagement and customer...
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Operations, Value
The main outcome of working with Knowtion Health is that they resolve the coordination of benefits...
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Loyalty, Relationship, Operations
Knowtion Health has been really good to work with. We meet with them regularly. Knowtion Health has...
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Relationship, Operations
Thinking through the last several meetings I have had with Knowtion Health, there really hasn't been...
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Operations
Knowtion Health has really well-defined workflows that actually work at producing the outcomes that...
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Relationship, Operations
Knowtion Health's people are one of their strengths. They are very easy to work with, and we don’t...
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Value
Knowtion Health charges us for what they are contractually able to charge us for. They charge us for...
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Relationship, Operations
We have worked with Knowtion Health in the past on different projects, and through that review, we...
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Relationship
Knowtion Health could improve the resolution when a coordination-of-benefits case gets resolved and...
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Operations, Services, Value
I have an issue with the timeliness of Knowtion Health's invoicing. We like to have our invoices in...
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Services, Value
Knowtion Health will not take anything under a certain monetary amount from us. But there still is a...
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Relationship, Services
Knowtion Health’s key strength is their consistency working the accounts. We never hear complaints,...
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Relationship, Operations
I would tell others using Knowtion Health to look at their own workflows and see what works for...
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Operations, Services
The decision was made to use a firm because patients were not complying with us. We found a lot of...
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Relationship
Knowtion Health acts as a partner, not a vendor. If we have a request or need to collaborate on...
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Relationship
Knowtion Health’s executives are all on the calls. With other firms, they may have only a client...
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Loyalty, Relationship, Services
Things are going very well with Knowtion Health. They work with our RCM vendor very well. There are...
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