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Knowtion Denials Management Services Commentary
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What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Everyone is on the ball at Knowtion Health. We can see their notes and exactly what they are putting...
Knowtion Health has a high success rate of getting denials overturned, so we are definitely pleased...
Knowtion Health is a good extension of us, and we have regular meetings with them. We’ve gone...
Knowtion Health really doesn't bring trends or issues forward to us, though they might not see a lot...
Sometimes Knowtion Health holds on to accounts longer than they should, but we all do that. We work...
When we ask Knowtion Health to slice and dice something, they slice and dice it however we need it,...
Knowtion Health has a strong reporting packet that they give to their clients. They put together a...
With the clinical appeals, we did an update to our agreement. The one thing I didn't like was how...
I'd like to see more trending and suggestions from Knowtion Health. They are actively engaged and...
The people working for Knowtion Health are great. We have good teams to work with. I don’t know...
Knowtion Health has a strong leadership team that funnels down into the employees and the teams that...
Knowtion Health is just really good at doing what they do with coordination of benefits eligibility....
In terms of preventing future denials, our problem is Blue Cross Blue Shield, and there really isn't...
The lack of a critical mass of patient family complaints about Knowtion Health probably suggests...
We need better guidelines and reporting or transparency around what Knowtion Health is not getting...
Knowtion Health has been really consistent. One of the key strengths has been the relationship we...
Knowtion Health does offer support for coordination of benefits. Due to a lack of responses from...
We chose Knowtion Health when one of our higher-ups met them at a conference. We started talking...
Knowtion Health’s key strength is the care that they take with the consumers. They do have a good,...
The reporting from Knowtion Health is great. We are getting a lot of data. We know where our denials...
I would advise a customer new to Knowtion Health to be honest about their needs and expectations....
We definitely want to turn the denials into cash using Knowtion Health. They are doing that at a...
We have a lot of vendors, and Knowtion Health is toward the top. They have been a great partner for...
One of the reasons that we went with Knowtion Health initially and have stayed with them is the...
I don't even know if we really had an expectation on what the overturn rate would be for denials...
We expected to see Knowtion Health overturn our denials. They do, and we are paid for our services....
We chose Knowtion Health because I had experience with them at another facility in the past. There...
Since we have been with Knowtion Health, we have seen them continue to grow and get more advanced in...
Knowtion Health could have provider education opportunities. Knowtion Health may have trends that...
A new customer to Knowtion Health should just make sure from the onset to set clear expectations and...
Beyond the quality of their work, the people at Knowtion Health are good at what they do, and they...
The expectation with Knowtion Health is that we get our money and get each account resolved, and I...
What I love about Knowtion Health is that they go into our system and stage the claims or accounts...
Knowtion Health has been better than expected in dealing with several of our larger payers. The firm...
Knowtion Health does a very good job of helping us prevent denials in the future, but there is some...
Knowtion Health has this magical power to bring the patients and the payers together to resolve...
We expect to tie together performance and denials management and the resolution of what we would...
Patients will often complain about interactions with third-party vendors, but in the case of...
Knowtion Health’s internal software does a nice job of keeping their workflow urgent and even. We...
My advice to others is to be aware of the full set of reports that the firm offers, to engage with...
I was really uncertain what outcomes to expect when we engaged with Knowtion Health but didn't have...
With Knowtion Health, we are not turning over a lot of denials to bad debt vendors. We turn over...
If someone were looking at working with Knowtion Health, I would tell them to ensure their workflows...
We are working through potentially bringing on a physician to Knowtion Health's services, so if...
I have always gotten pretty quick turnarounds and good responses with everything I have asked for....
Commentary Summary
Comment Type Breakout