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Kyndryl Enterprise IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Kyndryl has helped us extend and move money. I've never had a partner better in that regard. They...
One of the higher-ups for Kyndryl's healthcare division is terrible. I don't want to deal with that...
Up until Healthcare IT Leaders started with us, the Kyndryl model warranted a C grade in terms of...
Kyndryl migrated to more offshore resources. They're struggling with it. They haven't done a good...
One of our leaders would say we've hit the desired outcomes mostly because we push Kyndryl hard....
Healthcare IT Leaders has a good way to strategically help you manage things, and I would recommend...
To have a successful partnership with Kyndryl, you need aggressive contract management. Not...
We got through the implementation because I had experience and because there was an army of people,...
Commentary Summary
Comment Type Breakout