Kyndryl Enterprise IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Value
With Kyndryl, there are contractual issues with nickel-and-diming, but that is par for the course....
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Relationship, Operations, Value
Kyndryl really needs guidance. Any organization that believes that Kyndryl will take care of things...
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Relationship, Operations
We had trouble with Kyndryl not having seasoned people in a lot of cases, and some of the people...
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Relationship, Operations
Before, it was difficult to manage Kyndryl in an environment where they were doing something for the...
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Relationship, Services
Kyndryl’s offshore resources have been good. They are better than they were with the firm we used...
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Relationship, Services
Our organization outsourced for several years. I don't really know what occurred prior to that, but...
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Relationship, Services
At least from what I'm seeing, it seems like Kyndryl is kind of new to the healthcare provider...
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Relationship, Operations
Our organization is pretty complicated. We tried to make sure that when we were going through due...
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Relationship, Operations
When Kyndryl sold us on bringing resources in, they were very proud of their automation and things...
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Relationship, Operations
Based on what I see and hear, I don't know whether Kyndryl is hitting SLAs. There are some SLAs that...
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Relationship, Operations
I don't know that we are seeing a lot of strategic ability from Kyndryl. There is so much...
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Relationship, Services
We have had a recent challenge. Kyndryl had a staffing shortage, and it really left them in a bad...
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Relationship, Services
Our leadership talks to the executives at Kyndryl a lot. Kyndryl’s executive involvement is pretty...
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Relationship, Operations
We are in a better place than we were with the previous firm we used before Kyndryl. However, I'm...
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Relationship, Value
Kyndryl tries to nickel-and-dime us for every single little thing. They are awful about that. The...
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Relationship, Operations
It takes Kyndryl forever to fill a vacancy. Early on, they always touted to us that if we needed a...
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Relationship, Operations
We are quite a ways into the project with Kyndryl. It has been bumpy. We are in a better place than...
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Relationship, Operations, Services
We are still working on some things with Kyndryl, and I would like some technology components like...
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Value
Our clinicians like that we have an option catered to them through Kyndryl, but I don't know that...
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Relationship, Operations
Kyndryl’s desk support has been the best and most positively received thing. Kyndryl’s people are...
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Relationship, Operations
My expectations are really high, and it takes time to meet expectations, but we hit the paces with...
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Operations, Value
I didn’t know a lot about Kyndryl going into this engagement, but we selected them because they put...
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Relationship
Kyndryl has gone through some separation pains from IBM, and they have had some other growing pains,...
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Loyalty, Relationship
We went to Kyndryl because we needed more IT muscle, and we felt that they were more flexible than...
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Relationship, Operations, Services
Resources are a big problem, especially regarding Kyndryl's ability to get resources quickly and...
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Services, Value
Kyndryl is a technology company. They tried to work on our infrastructure for months, but along the...
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Services
Kyndryl has committed to things like providing us with resources in a timely way and making some...
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Services
With Kyndryl, there are all these escalations in terms of onboarding personnel. And the further away...
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Services, Value
Once we get through all the contract requirements and all that fuzzy stuff and when we get down to...
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