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Kyruus Patient Online Scheduling Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
KLAS Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

The online scheduling system was not what we expected. We had to hire an employee to manage the...

Comment Tone Negative
Pillars Operations, Product, Value
Evaluation Unrated

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Director

There were some initial difficulties with integration between Kyruus Patient Online Scheduling and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

We've had some larger organizational goals that we've worked with Kyruus Health on, and some people...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

With Kyruus Patient Online Scheduling, we understand what we need and what we're doing with each...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Kyruus Health has been able to make a lot of improvements, and they have had a number of product...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

The registration process in Kyruus Patient Online Scheduling is outdated. It's a one-page form...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Kyruus Patient Online Scheduling is a great end-to-end scheduling tool. I think a lot of it depends...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

With Kyruus Health, we have regular cadences for contracting. They're transparent about everything...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

We've looked into different options, including our EHR vendor's offerings, but nothing currently...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

Kyruus Health hasn’t really innovated, but there are limitations to what someone can actually do in...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

The system works very well. Kyruus Health is a preferred partner with Oracle Health. Since we...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

One of the challenges with Kyruus Health's software is that it is an interface system. In other...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

Kyruus Health’s platform is relatively good, but a lot of their limitations are related to the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

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