Kyruus Patient Online Scheduling Commentary
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Subject Expert
Adam Cherrington
SRU Manager
Commentary Summary
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User Commentary
Product
The issue I have with Kyruus Patient Online Scheduling is that the integration with our EHR doesn't...
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Relationship, Product
Kyruus Health could do better at understanding and resolving problems in a timely manner. We have...
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Product
Kyruus Patient Online Scheduling is not best in class; there are other platforms that I think could...
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Product
We had some issues with the daily data ingest. Those were partially on Kyruus Health and partially...
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Relationship, Operations
Kyruus Health does a particularly good job of helping us manage the platform, and if there are new...
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Product
Kyruus Health has done a really good job with integration, and they certainly meet our...
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Product
The product itself that is on the market is good, but we feel like there is a lot of scrutiny that...
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Relationship
Kyruus Health is probably one of the better vendors that we work with. Kyruus Health is generally...
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Product
The ease of use isn’t quite as high for our employees as it is for patients. We do get some...
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Product
Kyruus Health implemented a real-time feed of schedule lookup, and that has been very effective. In...
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Product
There have been some challenges with some of the reporting in Kyruus Patient Online Scheduling. Some...
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Loyalty
Kyruus Health is actually going to turn off a piece and move everything to Tealium. I am agnostic...
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Loyalty, Relationship
Kyruus Health is not as proactive as I would like them to be. I think there could be better...
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Relationship
When it comes to vendor executive involvement, the executives are sort of involved but not really. I...
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Relationship, Value
Our organization is driving the tangible outcomes by and large. I don't get a whole lot of value out...
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Loyalty, Relationship
As we try to think through efforts and where we think the business is going to go, Kyruus Health...
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Operations
The training during the implementation was very, very good, and it allowed us to essentially hit the...
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Loyalty
I don't know whether Kyruus Patient Online Scheduling is best in class, but I would say out of...
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Relationship
Kyruus Health's customer service is great in terms of getting tickets or quick answers. I can talk...
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Loyalty, Value
We will be looking at other patient scheduling systems. Kyruus Health's system is extremely...
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Operations, Product
Our implementation of the system was great, but our upgrades haven't been. That has especially been...
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Operations, Product
The system is okay as long as end users know how to use it. If they use filters appropriately and...
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Product
The sytsem's taxonomy is excellent, and so is its ability to incorporate URLs into campaigns. There...
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Relationship, Operations
I would like Kyruus Health to reach out to us more often with new innovations and functionalities....
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Culture, Product
I wish the system's front-end design were more customizable. The system looks dated to me, and it...
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Product
We use Kyruus Health's patient scheduling system because we like its functionalities more than the...
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Product
Kyruus Health not having built Kyruus Patient Online Scheduling in to the EHR makes things very...
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Product
Kyruus Patient Online Scheduling doesn't show a provider's full schedule. It shows the very first...
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Relationship, Product
Kyruus Health fixed a problem that we had, and there has been a night-and-day difference. We are...
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Product
I have used Kyruus Patient Online Scheduling for my own family, so I feel confident in the solution.
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Product
We struggle with Kyruus Patient Online Scheduling. We know that many of our providers have...
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Relationship, Product
Getting things resolved with Kyruus Health takes way too long. We have had some issues last for months....
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Loyalty, Relationship
The reason we bought Kyruus Patient Online Scheduling was for their find-a-doctor solution, and they...
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Relationship
Kyruus is very proactive. When they are having process delays and things like that, they send...
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Relationship
Kyruus listens to us. They don't always solve our problems, but their executives are very responsive....
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Relationship, Product
The system is a database for providers that overlays onto our website. It enables our consumers to...
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Loyalty, Product
We haven't had many upgrades for the system recently. There are a couple of glitches in the system...
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Relationship, Operations, Product
The system's look is a bit dated and could be more modern than what we see on the website. We would...
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Value
Kyruus' product is pretty expensive, but it is reaping value for us hands over fists. The vendor...
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Product
Kyruus' keeps their promises most of the time, but we cannot do group scheduling yet. Our biggest...
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Product
We use Kyruus Patient Online Scheduling over our EHR vendor’s offering due to limitations of EHR...
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Product
The system can integrate okay, but the integration could use a little bit of work. The scheduling...
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Culture, Value
Kyruus was trying to nickel-and-dime me a little, but I avoided that when I pointed out what was...
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Product
The product is totally messed up, and I don't know whether that is because we are not doing what...
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Operations
We need a better training program. Maybe Kyruus has one and I just don't know about it. We need...
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Relationship
Kyruus is very easy to work with. They are very responsive. Kyruus actually tries to work on the...
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Product
Ultimately, we would like for all of our providers to be on the Kyruus platform. Their profiles are...
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Loyalty
We are looking at moving away from the product. We are going to continue utilizing the Kyruus...
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Product
The product actually works okay. It isn't broken all the time; it works pretty much all the time. It...
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Product
Depending on an organization's EHR capabilities, Kyruus Patient Online Scheduling can be another...
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Product
Kyruus needs to make sure that patients go down the right path when they are trying to schedule...
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Product
The biggest place of improvement would be functionality to differentiate between patient types so...
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Relationship
Kyruus’ product specialists for our organization are very good. They communicate effectively, and...
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Relationship
Something that would be helpful would be if Kyruus helped guide our workflow toward best practices...
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Relationship
Kyruus is probably one of the best vendors I have worked with, and I have worked with quite a few...
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Product
The integration capabilities of Kyruus Patient Online Scheduling have been a strength. We have API...
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Product
We have a lot of new functionalities that Kyruus has brought to us, but when we go to implement them...
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Product
Kyruus’ interoperability is pretty good. They have open APIs, so they are able to really connect and...
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Product, Value
We want Kyruus to invest in data mapping and data architecture a little more than they are willing...
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Relationship
We have a good partner at Kyruus that enters our service tickets, but our account executive has not...
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Relationship, Product
There have been a number of ideas for support and functionality updates for the Kyruus solution, and...
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Operations
Training with Kyruus is almost nonexistent. I would like the vendor to have a dedicated team that...
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Loyalty, Relationship, Product
Kyruus doesn’t have any monitoring tools for issues with a feed, a provider, or something like that....
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Product
We use Kyruus Patient Online Scheduling because, compared to our EMR, it is a superior product. From...
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Relationship, Product
We never wait for something that gets suddenly pulled. However, I think Kyruus is ambitious in their...
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Operations
I don't think any implementation is ever perfect, but Kyruus does a lot, and they put a lot of...
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Operations
As many organizations have, Kyruus has pivoted to a lot of stuff like video-based training and their...
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Relationship
Kyruus is quite good at helping us drive to our goals. And they played ball with us in our specific...
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Product
Kyruus Patient Online Scheduling is not a perfect product, but it is a very good product. The admin...
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Relationship
We talk to Kyruus a lot and are pretty open with them, so I think they know our point of view. We...
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Relationship
Kyruus’ support has changed pretty radically in the last while. Recently, the vendor staffed a...
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Loyalty, Relationship
Kyruus is a good partner of ours, and we are excited to continue that partnership. While Kyruus is...
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Product
Sometimes our office staff will get irritated because somebody will schedule the wrong appointment...
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Relationship
Kyruus has been a strong partner since we engaged them. However, the level of support we get is...
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Relationship
If the solution has any problems with being down, slow, or anything like that, Kyruus is more than...
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Relationship
We have regular reviews with the vendor where the person that has been assigned to those reviews...
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Relationship, Operations
We have been really pleased with the Kyruus support team, and we have been pleased with the...
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Relationship
I work with a lot of vendors, and I would definitely say Kyruus is a strong partner, not just a vendor....
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Operations
Whenever we have needed training on things, Kyruus has been super responsive.
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Product
Kyruus is reliable, and we have had very few problems. The product may not be super flashy, and some...
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Loyalty, Product
Kyruus' system needs to have better integration with our EMR. We have not experienced the benefit of...
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Product
It would be nice if Kyruus allowed some additional flexibility with the screening questions. An...
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Relationship
Kyruus is very responsive. We have regular meetings with them; however, they could be more involved.
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Product
Kyruus Patient Online Scheduling is an easy tool. It is fairly straightforward to stand up, and it...
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