Kyruus Patient Online Scheduling Commentary
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Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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Analyst/Coordinator

Product

Kyruus Health not having built Kyruus Patient Online Scheduling in to the EHR makes things very...

May 2024
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Analyst/Coordinator

Product

Kyruus Patient Online Scheduling doesn't show a provider's full schedule. It shows the very first...

May 2024
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Analyst/Coordinator

Relationship, Product

Kyruus Health fixed a problem that we had, and there has been a night-and-day difference. We are...

May 2024
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Analyst/Coordinator

Product

I have used Kyruus Patient Online Scheduling for my own family, so I feel confident in the solution.

May 2024
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Analyst/Coordinator

Product

We struggle with Kyruus Patient Online Scheduling. We know that many of our providers have...

May 2024
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Analyst/Coordinator

Relationship, Product

Getting things resolved with Kyruus Health takes way too long. We have had some issues last for months....

May 2024
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VP/Other Executive

Loyalty, Relationship

The reason we bought Kyruus Patient Online Scheduling was for their find-a-doctor solution, and they...

Apr 2024
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VP/Other Executive

Relationship

Kyruus is very proactive. When they are having process delays and things like that, they send...

Nov 2023
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VP/Other Executive

Relationship

Kyruus listens to us. They don't always solve our problems, but their executives are very responsive....

Nov 2023
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Analyst/Coordinator

Relationship, Product

The system is a database for providers that overlays onto our website. It enables our consumers to...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

We haven't had many upgrades for the system recently. There are a couple of glitches in the system...

Nov 2023
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Analyst/Coordinator

Relationship, Operations, Product

The system's look is a bit dated and could be more modern than what we see on the website. We would...

Nov 2023
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VP/Other Executive

Value

Kyruus' product is pretty expensive, but it is reaping value for us hands over fists. The vendor...

Nov 2023
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VP/Other Executive

Product

Kyruus' keeps their promises most of the time, but we cannot do group scheduling yet. Our biggest...

Nov 2023
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VP/Other Executive

Product

We use Kyruus Patient Online Scheduling over our EHR vendor’s offering due to limitations of EHR...

Nov 2023
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VP/Other Executive

Product

The system can integrate okay, but the integration could use a little bit of work. The scheduling...

Nov 2023
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VP/Other Executive

Culture, Value

Kyruus was trying to nickel-and-dime me a little, but I avoided that when I pointed out what was...

Nov 2023
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Director

Product

The product is totally messed up, and I don't know whether that is because we are not doing what...

Nov 2023
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Director

Operations

We need a better training program. Maybe Kyruus has one and I just don't know about it. We need...

Nov 2023
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Director

Relationship

Kyruus is very easy to work with. They are very responsive. Kyruus actually tries to work on the...

Nov 2023
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Director

Product

Ultimately, we would like for all of our providers to be on the Kyruus platform. Their profiles are...

Nov 2023
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Director

Loyalty

We are looking at moving away from the product. We are going to continue utilizing the Kyruus...

Nov 2023
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Director

Product

The product actually works okay. It isn't broken all the time; it works pretty much all the time. It...

Nov 2023
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Analyst/Coordinator

Product

Depending on an organization's EHR capabilities, Kyruus Patient Online Scheduling can be another...

Oct 2023
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Analyst/Coordinator

Product

Kyruus needs to make sure that patients go down the right path when they are trying to schedule...

Oct 2023
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Analyst/Coordinator

Product

The biggest place of improvement would be functionality to differentiate between patient types so...

Oct 2023
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Analyst/Coordinator

Relationship

Kyruus’ product specialists for our organization are very good. They communicate effectively, and...

Oct 2023
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Director

Relationship

Something that would be helpful would be if Kyruus helped guide our workflow toward best practices...

Sep 2023
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Director

Relationship

Kyruus is probably one of the best vendors I have worked with, and I have worked with quite a few...

Sep 2023
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Director

Product

The integration capabilities of Kyruus Patient Online Scheduling have been a strength. We have API...

Sep 2023
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Director

Product

We have a lot of new functionalities that Kyruus has brought to us, but when we go to implement them...

Sep 2023
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Director

Product

Kyruus’ interoperability is pretty good. They have open APIs, so they are able to really connect and...

Sep 2023
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Director

Product, Value

We want Kyruus to invest in data mapping and data architecture a little more than they are willing...

Sep 2023
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Director

Relationship

We have a good partner at Kyruus that enters our service tickets, but our account executive has not...

Sep 2023
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Director

Relationship, Product

There have been a number of ideas for support and functionality updates for the Kyruus solution, and...

Sep 2023
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Director

Operations

Training with Kyruus is almost nonexistent. I would like the vendor to have a dedicated team that...

Sep 2023
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Director

Loyalty, Relationship, Product

Kyruus doesn’t have any monitoring tools for issues with a feed, a provider, or something like that....

Sep 2023
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VP/Other Executive

Product

We use Kyruus Patient Online Scheduling because, compared to our EMR, it is a superior product. From...

Aug 2023
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VP/Other Executive

Relationship, Product

We never wait for something that gets suddenly pulled. However, I think Kyruus is ambitious in their...

Aug 2023
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VP/Other Executive

Operations

I don't think any implementation is ever perfect, but Kyruus does a lot, and they put a lot of...

Aug 2023
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VP/Other Executive

Operations

As many organizations have, Kyruus has pivoted to a lot of stuff like video-based training and their...

Aug 2023
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VP/Other Executive

Relationship

Kyruus is quite good at helping us drive to our goals. And they played ball with us in our specific...

Aug 2023
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VP/Other Executive

Product

Kyruus Patient Online Scheduling is not a perfect product, but it is a very good product. The admin...

Aug 2023
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VP/Other Executive

Relationship

We talk to Kyruus a lot and are pretty open with them, so I think they know our point of view. We...

Aug 2023
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VP/Other Executive

Relationship

Kyruus’ support has changed pretty radically in the last while. Recently, the vendor staffed a...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

Kyruus is a good partner of ours, and we are excited to continue that partnership. While Kyruus is...

Aug 2023
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Director

Product

Sometimes our office staff will get irritated because somebody will schedule the wrong appointment...

Aug 2023
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Director

Relationship

Kyruus has been a strong partner since we engaged them. However, the level of support we get is...

Aug 2023
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Director

Relationship

If the solution has any problems with being down, slow, or anything like that, Kyruus is more than...

Aug 2023
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Director

Relationship

We have regular reviews with the vendor where the person that has been assigned to those reviews...

Aug 2023
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Director

Relationship, Operations

We have been really pleased with the Kyruus support team, and we have been pleased with the...

Aug 2023
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Director

Relationship

I work with a lot of vendors, and I would definitely say Kyruus is a strong partner, not just a vendor....

Aug 2023
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Director

Operations

Whenever we have needed training on things, Kyruus has been super responsive.

Aug 2023
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Director

Product

Kyruus is reliable, and we have had very few problems. The product may not be super flashy, and some...

Aug 2023
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CIO

Loyalty, Product

Kyruus' system needs to have better integration with our EMR. We have not experienced the benefit of...

Jul 2023
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CIO

Product

It would be nice if Kyruus allowed some additional flexibility with the screening questions. An...

Jul 2023
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CIO

Relationship

Kyruus is very responsive. We have regular meetings with them; however, they could be more involved.

Jul 2023
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CIO

Product

Kyruus Patient Online Scheduling is an easy tool. It is fairly straightforward to stand up, and it...

Jul 2023
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Director

Relationship, Product

There are some new functionalities in the sytsem that haven't been working the way we intended. The...

Jul 2023
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Director

Relationship, Product

When the system's interfaces are down or there is downtime when it comes to the ingestion of new...

Jul 2023
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Director

Product

Kyruus Patient Online Scheduling basically just has four pages that patients have to go through, and...

Jul 2023
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Director

Relationship

We have had a great relationship with Kyruus. We have had some successes with them and some...

Jul 2023
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Director

Value

The process of using the base tool as a provider directory and online booking system is working...

Jul 2023
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Director

Relationship

We have run into some issues with the vendor's support and new programs. We haven't had a lot of...

Jul 2023
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Director

Operations, Product

Kyruus' user interface for browsers is foolproof. If a new provider enters the system, a lot of...

Jul 2023
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Director

Operations, Product

Kyruus has been making the system as easy to understand as possible. They present best practices,...

Jul 2023
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Director

Relationship, Value

We like Kyruus’ customer service. We like that we can contact the support center and work through...

Jul 2023
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Director

Relationship, Operations

Online scheduling has been difficult, and there just doesn't seem to be a black-and-white way to...

Jul 2023
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Director

Product

We would like to see improvement in the look and feel of online scheduling. It should be easier to...

Jul 2023
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Director

Product, Value

Mammography scheduling with Kyruus' system has been very successful. We have seen a huge increase...

Jul 2023
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Director

Product

There is a little more staff intervention than we would like for Kyruus' system, but some of that is...

Jul 2023
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Director

Loyalty, Value

We looked at our EMR vendor’s online scheduling platform, and we did not feel like it was where we...

Jul 2023
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Director

Relationship

In the beginning, Kyruus was really good and really responsive, but there has been some turnover...

Jul 2023
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Director

Product

Part of our incomplete satisfaction with the ease of use is because of the way the product is...

Jul 2023
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Director

Relationship

We are working with people from Kyruus who are empowered to solve our problems. But the executive...

Jul 2023
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Director

Value

Kyruus Patient Online Scheduling is a good platform. Our conversion rate for appointments with the...

Jul 2023
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Director

Loyalty

We are kind of in operational mode at this point, and we are hoping to solve a certain scheduling...

Jul 2023
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Director

Loyalty, Operations

The implementation went very well. Because we deployed the product across many facilities, the level...

Jul 2023
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Director

Relationship, Product

Kyruus could do a much better job of being proactive, and I don't necessarily know what the product...

Jul 2023
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VP/Other Executive

Product

The issues with ease of use with Kyruus Patient Online Scheduling are a long list of complicated...

Jul 2023
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VP/Other Executive

Product

There are a million tools that do online scheduling and provider matching, and there are a lot of...

Jul 2023
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VP/Other Executive

Product

With Kyruus Patient Online Scheduling, it takes a long time for the vendor to make a change or add...

Jul 2023
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Analyst/Coordinator

Loyalty

We decided to use Kyruus Patient Online Scheduling instead of our EMR vendor’s offering because at...

Jun 2023
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Analyst/Coordinator

Operations

With other vendors, we have training classes and teams, but there are none for Kyruus. It would be...

Jun 2023
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Analyst/Coordinator

Relationship, Product

We haven't had any complaints about people not being able to use Kyruus Patient Online Scheduling....

Jun 2023
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Analyst/Coordinator

Relationship

Kyruus is slow to deliver new technology, and we have had to get on the vendor a number of times...

Jun 2023
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Analyst/Coordinator

Product

Kyruus' system has a very simplified process. It doesn't host patient information, so it is a simple...

Jun 2023
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Analyst/Coordinator

Relationship

Kyruus hasn't been bad to work with, but we struggle to get Kyruus at the table sometimes, and there...

Jun 2023
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Analyst/Coordinator

Product

We have struggled a lot with Kyruus. One issue that we have is that providers show up with duplicate...

Jun 2023
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