Kyruus Patient Online Scheduling Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
Commentary Summary
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User Commentary
Loyalty, Relationship
The reason we bought Kyruus Patient Online Scheduling was for their find-a-doctor solution, and they...
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Relationship
Kyruus is very proactive. When they are having process delays and things like that, they send...
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Relationship
Kyruus listens to us. They don't always solve our problems, but their executives are very responsive....
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Relationship, Product
The system is a database for providers that overlays onto our website. It enables our consumers to...
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Loyalty, Product
We haven't had many upgrades for the system recently. There are a couple of glitches in the system...
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Relationship, Operations, Product
The system's look is a bit dated and could be more modern than what we see on the website. We would...
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Value
Kyruus' product is pretty expensive, but it is reaping value for us hands over fists. The vendor...
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Product
Kyruus' keeps their promises most of the time, but we cannot do group scheduling yet. Our biggest...
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Product
We use Kyruus Patient Online Scheduling over our EHR vendor’s offering due to limitations of EHR...
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Product
The system can integrate okay, but the integration could use a little bit of work. The scheduling...
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Culture, Value
Kyruus was trying to nickel-and-dime me a little, but I avoided that when I pointed out what was...
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Product
The product is totally messed up, and I don't know whether that is because we are not doing what...
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Operations
We need a better training program. Maybe Kyruus has one and I just don't know about it. We need...
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Relationship
Kyruus is very easy to work with. They are very responsive. Kyruus actually tries to work on the...
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Product
Ultimately, we would like for all of our providers to be on the Kyruus platform. Their profiles are...
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Loyalty
We are looking at moving away from the product. We are going to continue utilizing the Kyruus...
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Product
The product actually works okay. It isn't broken all the time; it works pretty much all the time. It...
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Product
Depending on an organization's EHR capabilities, Kyruus Patient Online Scheduling can be another...
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Product
Kyruus needs to make sure that patients go down the right path when they are trying to schedule...
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Product
The biggest place of improvement would be functionality to differentiate between patient types so...
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Relationship
Kyruus’ product specialists for our organization are very good. They communicate effectively, and...
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Relationship
Something that would be helpful would be if Kyruus helped guide our workflow toward best practices...
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Relationship
Kyruus is probably one of the best vendors I have worked with, and I have worked with quite a few...
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Product
The integration capabilities of Kyruus Patient Online Scheduling have been a strength. We have API...
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Product
We have a lot of new functionalities that Kyruus has brought to us, but when we go to implement them...
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Product
Kyruus’ interoperability is pretty good. They have open APIs, so they are able to really connect and...
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Product, Value
We want Kyruus to invest in data mapping and data architecture a little more than they are willing...
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Relationship
We have a good partner at Kyruus that enters our service tickets, but our account executive has not...
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Relationship, Product
There have been a number of ideas for support and functionality updates for the Kyruus solution, and...
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Operations
Training with Kyruus is almost nonexistent. I would like the vendor to have a dedicated team that...
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Loyalty, Relationship, Product
Kyruus doesn’t have any monitoring tools for issues with a feed, a provider, or something like that....
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Product
We use Kyruus Patient Online Scheduling because, compared to our EMR, it is a superior product. From...
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Relationship, Product
We never wait for something that gets suddenly pulled. However, I think Kyruus is ambitious in their...
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Operations
I don't think any implementation is ever perfect, but Kyruus does a lot, and they put a lot of...
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Operations
As many organizations have, Kyruus has pivoted to a lot of stuff like video-based training and their...
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Relationship
Kyruus is quite good at helping us drive to our goals. And they played ball with us in our specific...
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Product
Kyruus Patient Online Scheduling is not a perfect product, but it is a very good product. The admin...
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Relationship
We talk to Kyruus a lot and are pretty open with them, so I think they know our point of view. We...
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Relationship
Kyruus’ support has changed pretty radically in the last while. Recently, the vendor staffed a...
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Loyalty, Relationship
Kyruus is a good partner of ours, and we are excited to continue that partnership. While Kyruus is...
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Product
Sometimes our office staff will get irritated because somebody will schedule the wrong appointment...
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Relationship
Kyruus has been a strong partner since we engaged them. However, the level of support we get is...
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Relationship
If the solution has any problems with being down, slow, or anything like that, Kyruus is more than...
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Relationship
We have regular reviews with the vendor where the person that has been assigned to those reviews...
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Relationship, Operations
We have been really pleased with the Kyruus support team, and we have been pleased with the...
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Relationship
I work with a lot of vendors, and I would definitely say Kyruus is a strong partner, not just a vendor....
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Operations
Whenever we have needed training on things, Kyruus has been super responsive.
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Product
Kyruus is reliable, and we have had very few problems. The product may not be super flashy, and some...
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Loyalty, Product
Kyruus' system needs to have better integration with our EMR. We have not experienced the benefit of...
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Product
It would be nice if Kyruus allowed some additional flexibility with the screening questions. An...
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Relationship
Kyruus is very responsive. We have regular meetings with them; however, they could be more involved.
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Product
Kyruus Patient Online Scheduling is an easy tool. It is fairly straightforward to stand up, and it...
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Relationship, Product
There are some new functionalities in the sytsem that haven't been working the way we intended. The...
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Relationship, Product
When the system's interfaces are down or there is downtime when it comes to the ingestion of new...
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Product
Kyruus Patient Online Scheduling basically just has four pages that patients have to go through, and...
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Relationship
We have had a great relationship with Kyruus. We have had some successes with them and some...
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Value
The process of using the base tool as a provider directory and online booking system is working...
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Relationship
We have run into some issues with the vendor's support and new programs. We haven't had a lot of...
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Operations, Product
Kyruus' user interface for browsers is foolproof. If a new provider enters the system, a lot of...
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Operations, Product
Kyruus has been making the system as easy to understand as possible. They present best practices,...
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Relationship, Value
We like Kyruus’ customer service. We like that we can contact the support center and work through...
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Relationship, Operations
Online scheduling has been difficult, and there just doesn't seem to be a black-and-white way to...
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Product
We would like to see improvement in the look and feel of online scheduling. It should be easier to...
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Product, Value
Mammography scheduling with Kyruus' system has been very successful. We have seen a huge increase...
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Product
There is a little more staff intervention than we would like for Kyruus' system, but some of that is...
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Loyalty, Value
We looked at our EMR vendor’s online scheduling platform, and we did not feel like it was where we...
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Relationship
In the beginning, Kyruus was really good and really responsive, but there has been some turnover...
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Product
Part of our incomplete satisfaction with the ease of use is because of the way the product is...
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Relationship
We are working with people from Kyruus who are empowered to solve our problems. But the executive...
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Value
Kyruus Patient Online Scheduling is a good platform. Our conversion rate for appointments with the...
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Loyalty
We are kind of in operational mode at this point, and we are hoping to solve a certain scheduling...
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Loyalty, Operations
The implementation went very well. Because we deployed the product across many facilities, the level...
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Relationship, Product
Kyruus could do a much better job of being proactive, and I don't necessarily know what the product...
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Product
The issues with ease of use with Kyruus Patient Online Scheduling are a long list of complicated...
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Product
There are a million tools that do online scheduling and provider matching, and there are a lot of...
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Product
With Kyruus Patient Online Scheduling, it takes a long time for the vendor to make a change or add...
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Loyalty
We decided to use Kyruus Patient Online Scheduling instead of our EMR vendor’s offering because at...
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Operations
With other vendors, we have training classes and teams, but there are none for Kyruus. It would be...
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Relationship, Product
We haven't had any complaints about people not being able to use Kyruus Patient Online Scheduling....
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Relationship
Kyruus is slow to deliver new technology, and we have had to get on the vendor a number of times...
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Product
Kyruus' system has a very simplified process. It doesn't host patient information, so it is a simple...
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Relationship
Kyruus hasn't been bad to work with, but we struggle to get Kyruus at the table sometimes, and there...
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Product
We have struggled a lot with Kyruus. One issue that we have is that providers show up with duplicate...
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