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LeanTaaS iQueue Suite Commentary
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Subject Expert
Mark Allphin
Senior Vice President of Engagement
KLAS Senior Vice President of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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COO

We were the first in our area to move to the solution, and it took us, I kid you not, well over a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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COO

We have done online scheduling for years through our EHR and didn't need any help with scheduling...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

COO

If we put a case into iQueue for Operating Rooms, my schedulers have to put it into our other...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

COO

For some small hospitals and for people who don't have the things that we have, the solution might...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

COO

We have been using the solution for a few years now. I asked our representative recently to show me...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

COO

LeanTaaS is trying to market some AI tools that they're developing, but they haven't even fixed...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

COO

The vendor is doing better than they were when we first started with them, and that is mostly...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

COO

I haven't seen any developments from the vendor. I know they have some AI thing, but I haven't seen...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

COO

I can't say enough good things about the vendor. They have done everything they said they would do....

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

COO

LeanTaaS's product is great. My concern is whether LeanTaaS survives in the future or whether Epic...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

I like LeanTaaS's vision because they're building toward what is missing in the industry. I like how...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

COO

LeanTaaS's system has paid for itself 10 times over. A half-day reduction in length of stay is worth...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

COO

Primarily, the big area where I know I'm going to get a lot of bang for my buck with LeanTaaS is...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

 or  to see details.

COO

LeanTaaS has done everything they said they would, and it's had a huge impact. We are setting...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

COO

The scheduling module was huge for us. All of our float pool nurse scheduling used to be managed...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

COO

LeanTaaS analyzed our data and pointed out that we weren't documenting certain things, so now we...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

COO

When the vendor calls just to check in and see how things are going, that matters.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

LeanTaaS does not nickel-and-dime us. I wanted more of an enterprise model with one all-in cost...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

CNO

We use the product across our entire health system, and we love it.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CNO

For me, what stands out most is the people behind the platform and how deeply they understand...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CNO

The analytics are tremendous. The historical data that the vendor pulls to be able to not repeat the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CNO

What stands out is the responsiveness and sense of partnership. The vendor wants to know what my end...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CNO

When we have new users or new leaders who join us, we set them up with our customer service...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

CNO

My view changed when the vendor dedicated an entire team to observe how each location was actually...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CNO

I don’t have a good apples-to-apples comparison because I don’t know what other things cost. The...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CNO

I feel verified because I don’t want to be a cheerleader for a company that may not have the same...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

COO

I'm glad the vendor is expanding beyond the OR because they have to compete with Epic. We're an Epic...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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COO

We've significantly increased our OR utilization because of iQueue for Operating Rooms. It's been...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

COO

I know LeanTaaS very well. They are a wonderful partner. We've actually been a partner with LeanTaaS...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

LeanTaaS is pretty pricey, but honestly, if I didn't have their solution, I couldn't do my job.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

I would tell another provider that they would get as much out of the solution as they're willing to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

LeanTaaS responds to my emails within an hour, generally. I never feel like they're not readily...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

I do think there are a couple of things that LeanTaaS is still working on, particularly with...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

My advice for LeanTaaS's executive leadership team is to make sure not to cut the support that they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

The solution has been instrumental in the deployment of our departure lounge and in prioritizing...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

iQueue for Infusion Centers has transformed our daily operations across our many infusion centers....

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Manager

LeanTaaS's training is very personalized and even hands on. I think that sometimes it's tricky when...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We've seen some of LeanTaaS's road map, and we've been able to have some developmental conversations...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

iQueue for Infusion Centers is fantastic. All the data that comes from the solution has really...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

My favorite part of iQueue for Infusion Centers is the customer service that's provided. LeanTaaS...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

A lot of our focus has been on getting our patients discharged that day, and we have had a great...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CEO/President

Layering in LeanTaaS’s technology has allowed us to catalyze things in a way that has given us the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CEO/President

Early on, LeanTaaS had domain expertise that is unmatched in the market today. They have people who...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

CEO/President

We have had a positive experience with LeanTaaS; they are at the top in terms of our expectations...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

LeanTaaS redesigned one area of our work, and it wasn’t even on our radar, but they saw something in...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Discharge processing time is a big thing that we have done with iQueue for Inpatient Flow. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

iQueue for Inpatient Flow has helped; it hasn't helped a lot, but it has helped. We use it for our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

iQueue for Inpatient Flow is good. LeanTaaS throws a lot of people and resources at us to try to get...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Director

The service, technical support, and quick response time have always been huge strengths for LeanTaas....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Our representatives from LeanTaaS are extremely helpful and available.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Other C-Suite

With our command center using iQueue for Inpatient Flow, we reduced our length of stay, saved money,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

LeanTaaS has been fabulous to work with. The system is incredibly helpful for infusions. It has...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Director

From a partnership perspective, LeanTaaS does really well. We meet with them regularly, and they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Something we use iQueue for Infusion Centers for is delinking. We have a lot of infusion...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

We’re constantly tracking outcomes. LeanTaas regularly adjusts our infusion templates to help us...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Director

One thing I find really helpful about iQueue for Infusion Centers is that it gives us the cycle...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

LeanTaas may be part of our long-term plans. Epic has their own tool that's similar to what LeanTaaS...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Nurse

I am unsure of how long we have used the system, but it has been a few years. All the LeanTaaS team...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We meet with LeanTaaS's team once a week and address any issues and challenges, and they're very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The innovation and the development of new programs, processes, and applications from the vendor are...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have people ask us about our experience with the solution all the time. We recommend it to pretty...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We've certainly seen improvements with iQueue for Inpatient Flow year over year. I think the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

The functionality of the solution is outstanding. We look at different processes that we have within...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Our return on investment is significantly better than we anticipated. Initially, we had an idea of...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

Our hospital is small with a capacity and volume crisis. LeanTaaS's predictive analytics system...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Managing the capacity logistics of our organization is very algorithmic. It starts with real...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

When we brought on iQueue for Operating Rooms, that was the ROI for our entire capacity project. We...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Whoever from LeanTaaS is assigned to our organization really has to have a good finger on the pulse...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

LeanTaaS made a very compelling case for us to keep using them when we moved to an EHR that has...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

LeanTaaS listens to the client. The vendor has a lot of user group meetings. We meet with our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Something new we have done using predictive analytics in iQueue for Inpatient Flow is to help with...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

iQueue for Inpatient Flow has machine learning, and it is wicked smart. It is crazy. Typically, the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

iQueue for Inpatient Flow has had the same level of accuracy over the years, but the detail is...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

iQueue for Inpatient Flow has the ability to work in different systems, like radiology and imaging,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Our leaders wanted to leave iQueue for Inpatient Flow behind, but I was able to make the case for...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

Our experience with iQueue for Operating Rooms has been excellent. I would recommend it. It is very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

LeanTaaS hears user feedback and brings it to their build team, and they are almost always able to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

iQueue for Operating Rooms gives us data that could be available through other platforms. But it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

LeanTaaS has had a few staffing changes. When a very knowledgeable person left the company, the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

If another hospital system were looking for a vendor or a platform to increase OR access, I would...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

In addition to the reporting aspect, clinics can log in to iQueue for Operating Rooms and schedule...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

When I have a question or concern, I can email LeanTaaS, and I usually hear back on the same day....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

LeanTaaS has some AI and machine learning capabilities coming in the future that will let us know...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I like to build my reports to be really comprehensive. At any given time, I may want to know which...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

LeanTaaS is super responsive and quick to address issues. When we have a problem, they respond...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We are at the end of our contract with LeanTaaS, and our organization is reviewing whether there is...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

We like the predictive analytics in iQueue for Inpatient Flow and the way the system helps us manage...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

For a staffing solution, what iQueue for Inpatient Flow currently offers us, and what we would need...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Director

The vendor's support has been really good. We have been with LeanTaaS for a while. I think the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Our ROI from the system was very easy to calculate initially. However, in the OR space, it is...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

The product doesn't meet all of our needs, but with the way it is structured, it can always do more....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Director

We are always open to recommending the system. We have only good things to say about it. LeanTaaS...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

iQueue for Operating Rooms has been effective for our institution. We have benefited from increased...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

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