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LeanTaaS iQueue Suite Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We were the first in our area to move to the solution, and it took us, I kid you not, well over a...
We have done online scheduling for years through our EHR and didn't need any help with scheduling...
If we put a case into iQueue for Operating Rooms, my schedulers have to put it into our other...
For some small hospitals and for people who don't have the things that we have, the solution might...
We have been using the solution for a few years now. I asked our representative recently to show me...
LeanTaaS is trying to market some AI tools that they're developing, but they haven't even fixed...
The vendor is doing better than they were when we first started with them, and that is mostly...
I haven't seen any developments from the vendor. I know they have some AI thing, but I haven't seen...
I can't say enough good things about the vendor. They have done everything they said they would do....
LeanTaaS's product is great. My concern is whether LeanTaaS survives in the future or whether Epic...
I like LeanTaaS's vision because they're building toward what is missing in the industry. I like how...
LeanTaaS's system has paid for itself 10 times over. A half-day reduction in length of stay is worth...
Primarily, the big area where I know I'm going to get a lot of bang for my buck with LeanTaaS is...
LeanTaaS has done everything they said they would, and it's had a huge impact. We are setting...
The scheduling module was huge for us. All of our float pool nurse scheduling used to be managed...
LeanTaaS analyzed our data and pointed out that we weren't documenting certain things, so now we...
When the vendor calls just to check in and see how things are going, that matters.
LeanTaaS does not nickel-and-dime us. I wanted more of an enterprise model with one all-in cost...
We use the product across our entire health system, and we love it.
For me, what stands out most is the people behind the platform and how deeply they understand...
The analytics are tremendous. The historical data that the vendor pulls to be able to not repeat the...
What stands out is the responsiveness and sense of partnership. The vendor wants to know what my end...
When we have new users or new leaders who join us, we set them up with our customer service...
My view changed when the vendor dedicated an entire team to observe how each location was actually...
I don’t have a good apples-to-apples comparison because I don’t know what other things cost. The...
I feel verified because I don’t want to be a cheerleader for a company that may not have the same...
I'm glad the vendor is expanding beyond the OR because they have to compete with Epic. We're an Epic...
We've significantly increased our OR utilization because of iQueue for Operating Rooms. It's been...
I know LeanTaaS very well. They are a wonderful partner. We've actually been a partner with LeanTaaS...
LeanTaaS is pretty pricey, but honestly, if I didn't have their solution, I couldn't do my job.
I would tell another provider that they would get as much out of the solution as they're willing to...
LeanTaaS responds to my emails within an hour, generally. I never feel like they're not readily...
I do think there are a couple of things that LeanTaaS is still working on, particularly with...
My advice for LeanTaaS's executive leadership team is to make sure not to cut the support that they...
The solution has been instrumental in the deployment of our departure lounge and in prioritizing...
iQueue for Infusion Centers has transformed our daily operations across our many infusion centers....
LeanTaaS's training is very personalized and even hands on. I think that sometimes it's tricky when...
We've seen some of LeanTaaS's road map, and we've been able to have some developmental conversations...
iQueue for Infusion Centers is fantastic. All the data that comes from the solution has really...
My favorite part of iQueue for Infusion Centers is the customer service that's provided. LeanTaaS...
A lot of our focus has been on getting our patients discharged that day, and we have had a great...
Layering in LeanTaaS’s technology has allowed us to catalyze things in a way that has given us the...
Early on, LeanTaaS had domain expertise that is unmatched in the market today. They have people who...
We have had a positive experience with LeanTaaS; they are at the top in terms of our expectations...
LeanTaaS redesigned one area of our work, and it wasn’t even on our radar, but they saw something in...
Discharge processing time is a big thing that we have done with iQueue for Inpatient Flow. It...
iQueue for Inpatient Flow has helped; it hasn't helped a lot, but it has helped. We use it for our...
iQueue for Inpatient Flow is good. LeanTaaS throws a lot of people and resources at us to try to get...
The service, technical support, and quick response time have always been huge strengths for LeanTaas....
Our representatives from LeanTaaS are extremely helpful and available.
With our command center using iQueue for Inpatient Flow, we reduced our length of stay, saved money,...
LeanTaaS has been fabulous to work with. The system is incredibly helpful for infusions. It has...
From a partnership perspective, LeanTaaS does really well. We meet with them regularly, and they...
Something we use iQueue for Infusion Centers for is delinking. We have a lot of infusion...
We’re constantly tracking outcomes. LeanTaas regularly adjusts our infusion templates to help us...
One thing I find really helpful about iQueue for Infusion Centers is that it gives us the cycle...
LeanTaas may be part of our long-term plans. Epic has their own tool that's similar to what LeanTaaS...
I am unsure of how long we have used the system, but it has been a few years. All the LeanTaaS team...
We meet with LeanTaaS's team once a week and address any issues and challenges, and they're very...
The innovation and the development of new programs, processes, and applications from the vendor are...
We have people ask us about our experience with the solution all the time. We recommend it to pretty...
We've certainly seen improvements with iQueue for Inpatient Flow year over year. I think the...
The functionality of the solution is outstanding. We look at different processes that we have within...
Our return on investment is significantly better than we anticipated. Initially, we had an idea of...
Our hospital is small with a capacity and volume crisis. LeanTaaS's predictive analytics system...
Managing the capacity logistics of our organization is very algorithmic. It starts with real...
When we brought on iQueue for Operating Rooms, that was the ROI for our entire capacity project. We...
Whoever from LeanTaaS is assigned to our organization really has to have a good finger on the pulse...
LeanTaaS made a very compelling case for us to keep using them when we moved to an EHR that has...
LeanTaaS listens to the client. The vendor has a lot of user group meetings. We meet with our...
Something new we have done using predictive analytics in iQueue for Inpatient Flow is to help with...
iQueue for Inpatient Flow has machine learning, and it is wicked smart. It is crazy. Typically, the...
iQueue for Inpatient Flow has had the same level of accuracy over the years, but the detail is...
iQueue for Inpatient Flow has the ability to work in different systems, like radiology and imaging,...
Our leaders wanted to leave iQueue for Inpatient Flow behind, but I was able to make the case for...
Our experience with iQueue for Operating Rooms has been excellent. I would recommend it. It is very...
LeanTaaS hears user feedback and brings it to their build team, and they are almost always able to...
iQueue for Operating Rooms gives us data that could be available through other platforms. But it...
LeanTaaS has had a few staffing changes. When a very knowledgeable person left the company, the...
If another hospital system were looking for a vendor or a platform to increase OR access, I would...
In addition to the reporting aspect, clinics can log in to iQueue for Operating Rooms and schedule...
When I have a question or concern, I can email LeanTaaS, and I usually hear back on the same day....
LeanTaaS has some AI and machine learning capabilities coming in the future that will let us know...
I like to build my reports to be really comprehensive. At any given time, I may want to know which...
LeanTaaS is super responsive and quick to address issues. When we have a problem, they respond...
We are at the end of our contract with LeanTaaS, and our organization is reviewing whether there is...
We like the predictive analytics in iQueue for Inpatient Flow and the way the system helps us manage...
For a staffing solution, what iQueue for Inpatient Flow currently offers us, and what we would need...
The vendor's support has been really good. We have been with LeanTaaS for a while. I think the...
Our ROI from the system was very easy to calculate initially. However, in the OR space, it is...
The product doesn't meet all of our needs, but with the way it is structured, it can always do more....
We are always open to recommending the system. We have only good things to say about it. LeanTaaS...
iQueue for Operating Rooms has been effective for our institution. We have benefited from increased...
Commentary Summary
Comment Type Breakout