Filters
LexiCode Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
How to read commentary tags
1Comment Tone
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
2Pillars
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
3Evaluation
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
Software
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
Services
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Manager
When selecting an outsourced coding firm, the firm's technology is important to the decision because...
Manager
LexiCode accuracy and production are about the same as our offshore coders'. LexiCode's people are...
Manager
We would like more up-front notice when LexiCode's coders are going to be on PTO.
Commentary Summary
Comment Type Breakout