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Tonic Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Tonic tried to accommodate some areas where our EHR was lacking. If someone were to purchase Tonic...
Luma Health worked really hard to keep us engaged. We felt like we were able to make things...
We had to do an extensive amount of customization with Tonic. We actually prodded Luma Health to...
We're not moving forward with Luma Health when we move to a new EHR system. However, Luma Health has...
Tonic has far more capabilities than what we use. We’re extremely satisfied with it.
I like that it is easy to create new surveys in Tonic.
R1 RCM has implemented some changes that are not user-friendly. The export of data and use of Excel...
Commentary Summary
Comment Type Breakout