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Tonic Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Tonic tried to accommodate some areas where our EHR was lacking. If someone were to purchase Tonic...
Luma Health worked really hard to keep us engaged. We felt like we were able to make things...
We had to do an extensive amount of customization with Tonic. We actually prodded Luma Health to...
We're not moving forward with Luma Health when we move to a new EHR system. However, Luma Health has...
Tonic has far more capabilities than what we use. We’re extremely satisfied with it.
I like that it is easy to create new surveys in Tonic.
R1 RCM has implemented some changes that are not user-friendly. The export of data and use of Excel...
Tonic has actually improved our collection of insurance immensely. When a patient is at home, they...
Our contacts from R1 RCM are super quick to respond. Even though some of them live in a different...
R1 RCM has a really good team that is very supportive of their clients. They have room for growth...
Tonic integrates with some of our other solutions. For example, when the patient fills out the...
I haven't had to interact with R1 RCM's executives too often because R1 RCM's main team is excellent...
To improve my experience, I would like R1 RCM to prioritize the way that summary information for...
We recently implemented some functionalities that were demoed through our EHR vendor. However, those...
Commentary Summary
Comment Type Breakout