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Machinify (Pre-Payment Solutions) Commentary
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Subject Expert
Jennifer Hickenlooper
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Things have actually been pretty consistent with the vendor, and I appreciate that. We've got a good...
I have the information and the cases that come back in arbitration, but those aren't Machinify's...
We have an API integration in place, and there are still times when the systems do not communicate...
I have to look at things from an enterprise, cross-functional lens, not just my own perspective. If...
We haven’t been trained in so many years because we’ve been on the same platform. When changes do...
I appreciate the vendor's communication. I appreciate that they don't have a sales pitch. They just...
When it comes to support, we sometimes have some delays with tickets and things of that nature.
We are in a limbo space where the vendor is trying to get their AI up and running. I'm not ready for...
The product speaks for itself. The people I work with from Machinify are very pragmatic. They want...
I do get a little worried about the pace of growth because Machinify seems to be taking up so much...
I'm cautious and want to see proof of something before I sign up. Payers are way behind providers in...
Machinify educates us, and then we educate the providers. They're invaluable in that process....
When we initially set up Machinify, we had some gaps in coding. They had missed some provider files,...
Machinify is constantly bringing us new capabilities.
After the implementation, when we were working with Machinify to fix bugs, if I told them something...
Part of this is us, to be honest, but I do think that there are some ways we could probably do...
I will definitely give the DRG functionality a high rating. It's a star product. We didn't have a...
I don't think I've ever seen Machinify's road map, and that's surprising to me. I know they've done...
Because it is prepay, there's an inherent provider abrasion because we're holding up claims a little...
For DRG, Machinify is awesome. This is a very strong product for the DRG space. Because the prepay...
We started using Machinify for prepay for DRGs recently. They surpassed our expectations. I don't...
Prepay is hard. Prepay is hard with any payer because of the clock. There's a time component that's...
For prepayment services in the pharmacy area, Machinify is taking our eligibility data, determining...
Machnify has been very accommodating in terms of adopting some of our file formats and data...
Machinify is very good about sharing their vision, particularly around leveraging AI and getting out...
Commentary Summary
Comment Type Breakout