MatrixCare (Home Health & Hospice) Commentary

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MatrixCare’s training is one thing they’re good at. Additionally, they are pretty receptive if we...

When something goes down, or if there's an issue with MatrixCare Home Health, we want it fixed...

MatrixCare has a lot of hidden charges. There are other things, like enhancements, that we have to...

The biggest positive, and the reason we switched to MatrixCare Home Health, is that it's a lot more...

The previous systems we’ve used had a lot fewer steps to get to things. We could just click one...

We have always had good help with our support from MatrixCare. They're usually pretty quick and...

For the most part, MatrixCare is able to meet any needs that we have. Sometimes it's more of a...

MatrixCare is consistently updating the app, doing bug fixes, and moving in the right direction....

MatrixCare Home Health is somewhat fairly priced. We do pay the vendor a pretty good amount of money...

With MatrixCare, most of the training is just on video. If we can locate the right video, it's...

I think MatrixCare Home Health is very user friendly, especially on the clinician side. The...

MatrixCare’s training could be more concise and interactive. I think it's currently 15.5 hours for a...

I would like MatrixCare to consolidate some of the clicks. There are a lot of clicks to get through...

As far as partnership goes, I don't feel like MatrixCare has ever reached out to us about...

I like that MatrixCare has made some good enhancements. The wound management has improved, but it is...

The customer service is good at resolving support tickets. For the most part, I'm getting answers...

I am still learning all the reports and how to correct things. I do like MatrixCare's online...

I like the new EVV stuff that's been going on for about a year. MatrixCare implemented that and...

There are still some problems with things pulling over to certain forms that need to be pulled over,...

I have one ticket with MatrixCare that is still open, and I've had it open for a few months now. The...

MatrixCare feels similar to how I feel about AI. We have to shuffle through what's going to work and...

MatrixCare’s support is available when we need it.

I remember when we first started using MatrixCare Home Health, it was hard to get all the training...

With what we've used MatrixCare Home Health for, it has achieved our goals. I know that the solution...

MatrixCare has met our needs, especially with the ER record. Also, the integration between the...

Since we're hospital based, the hospital also makes decisions about home health, and the reason we...

MatrixCare could improve their support by having more active involvement, helping us see what we...

We’re planning on leaving MatrixCare in two years. We do not plan on staying with them. The most...

There's a lot of dual charting, and that makes things hard for the clinicians. There are some things...

When MatrixCare implements new things, there's not a lot of training. There aren't a lot of notifications....

MatrixCare is innovative, and I think they connect with innovative companies. But there is always an...

I've worked with a lot of systems. None of them is perfect. But MatrixCare is pretty good at...

MatrixCare Home Health is still one of the best platforms out there; the ease of use is really...

To some degree, all of the charges for MatrixCare are buried in a bunch of boilerplate in their...

MatrixCare Hospice still has some room before other people come in; it is still a really good...

MatrixCare has been really solid with support. There have been a couple of sticking points, but...

The very first training from MatrixCare was an absolute train wreck. It was so bad that we had to...

I want a home health solution with a little bit more integration with the note. There is a lot of...

I pay a lot of money for MatrixCare Home Health, especially for the size of agency that I have. We...

The support from MatrixCare has been really good. They usually answer my questions, and they are...

We just had a survey for our hospice area, and we had zero deficiencies, so MatrixCare Hospice is...

I asked MatrixCare a couple of years ago for additional training because there were certain things...

One of the biggest benefits of MatrixCare Home Health is that we have seen improvements in...

The support for MatrixCare is not very timely. If the problem is something easy to fix, they are...

One feature that really stands out in MatrixCare Hospice is that they use BetterRX as their third...

There was a lack of transparency in our last contract with MatrixCare, so we had to go back and...

When we have issues, MatrixCare’s responses are mostly good. Sometimes it seems like the vendor's...

I don't see any of the charges for the solution, but I haven't heard any talk in the office about...

For training, MatrixCare does really well in that they have job descriptions. If someone is going in...

MatrixCare has a nice community board where we can ask questions, see what other people have posted,...

One thing that is frustrating is the connection between the back management side of things and the...

We used to have HIS data sets gathering information for Medicare, and now CMS changed it to HOPE....

While I know that there are some frustrations with MatrixCare Hospice, I don't know how those...

There are some good things and some bad things with MatrixCare Hospice. I don't have a lot of things...

Overall, MatrixCare Home Health is okay. There are a couple of flow issues, so the system could be a...

MatrixCare isn't as responsive as I would like. They're slow on the uptake. When they finally get...

MatrixCare Home Health is very easy to use. It doesn't require taking a college course to know how...

Especially compared to what other vendors are charging, MatrixCare's prices are fair.

MatrixCare's people seem to do their best to get us where we need to be. That's at least my...

MatrixCare Hospice is pretty easy to use. There aren't a lot of bells and whistles, but the system...

I want some predictive analytics about the end of life in MatrixCare Hospice.

I rate the solution's capabilities a little lower because some things are more restrictive than we...

MatrixCare could improve their support in responding to more general user questions. They respond...

MatrixCare's strength is that they are always advancing the technology. They're always up-to-date on...

For training, MatrixCare has some interactive videos, and they even have monthly trainings for new...

Overall, MatrixCare's products are good. So long as MatrixCare keeps up the quality of the product,...

If other providers are interested in MatrixCare Hospice, I'd tell them that the vendor is technology...

Regarding support, some of the responsiveness to the more general how-to questions could be better....

MatrixCare's charges are usually pretty straightforward. It'd always be great for the system to be...

Customer service is a big thing for me when it comes to areas where MatrixCare is falling short. We...

MatrixCare's training program was very good. Then we were struggling. We couldn't get ahold of the...

MatrixCare kept saying they could do things in order to try to keep us from going somewhere else....

Someone at our organization is still waiting for an answer to a question that they submitted to...

Certain aspects of MatrixCare Hospice are fine, but it falls short in some areas, like the...

I use MatrixCare as a billing agent. My contact is phenomenal. They are very helpful. But when we...

The implementation of the solution has been a great process. We had to push back our dates and...

I think we're working on getting to a top rating with the solution's capabilities. Right now, the...

We've been on MatrixCare Hospice for a while, and we just decided to go with MatrixCare Home Health...

MatrixCare has e-learning, they have webinars, they have live sessions, and they have a way to book...

MatrixCare has been great to work with. We have a customer service manager, who pulls in the right...

The time it takes MatrixCare to deliver new capabilities is an issue. MatrixCare might have a vision...

The ability to help us maintain compliance is the biggest strength of MatrixCare Hospice. It's huge...

MatrixCare's team is really nice. We've asked for a couple of things, and MatrixCare is working with...

MatrixCare is working on the stuff I've asked for. I'd like to see some integration work more...

I don't have any complaints about my ability to get my money's worth with the system. I have...

MatricCare is responsive. I like the product. Their way of tackling updates is good, and the...

We're kind of a small agency, and when we added all our remote monitoring patients, it bumped our...

MatrixCare charged us for some additional training hours and then told us they were getting ready to...

MatrixCare Home Health really streamlines referrals and scheduling staff. It has a lot of checks and...

There are struggles on the billing side. The system is very manual, and there are a lot of...

Overall, our end users are fairly satisfied with most of MatrixCare Hospice. The end-user piece is...

If we had to buy a system today, MatrixCare Hospice would not be our choice. We're shopping. At the...

Our MatrixCare customer success manager doesn't always guide us in the right direction. Sometimes...

MatrixCare has a lot of visions on their road map in terms of AI solutions and everything. They do...

The strength of MatrixCare Home Health is the iPad application, and functionally, when it works...

MatrixCare has improved their training, but I wish we could tailor the training. A lot of their...

One of MatrixCare’s weaknesses is probably support. While sometimes we get an answer from...

With MatrixCare support, we sometimes get an answer right away, but other times, we don’t. I feel...

There are a couple of processes that are hard with MatrixCare Hospice. One of those is the...

MatrixCare Hospice is an upgrade from our old system, but we have had some small issues with it. But...

MatrixCare has great support when it comes to resolving tickets in a timely manner. They are quick...

We chose MatrixCare Home Health because we were already using MatrixCare for skilled nursing and...

MatrixCare has a great customer portal that has all their training videos. The portal is very well...

MatrixCare is very well integrated. They have a good vendor marketplace with a lot of people who are...

MatrixCare has great customer service. I appreciate the engagement that I get from my account...

We are extremely large and have business lines across the board, but MatrixCare doesn't have a...

Having a consistent liaison with MatrixCare has been critical. We have worked with the same client...

MatrixCare used to hold coffee talks fairly regularly. I have not heard much about them recently,...

My training for MatrixCare Home Health was largely informal. The training relied on staff members...

The service from MatrixCare has been great, particularly in terms of support case responsiveness.

MatrixCare does have a published road map, but some of the enhancements they prioritize feel...

MatrixCare's system is clearly more capable than our previous system, but it also costs several...

MatrixCare’s support team is extremely responsive, almost to a fault at times. Tickets are often...

With MatrixCare, we have a designated contact we can reach out to directly with questions, and they...

We signed a contract with MatrixCare at a specific census level and asked multiple times how pricing...

The biggest challenge with our previous system was its inability to handle our caseload. As we grew,...

MatrixCare's system does not meet everything we need, but it does meet many of our requirements. We...

For the MatrixCare training program, we initially had an excellent trainer who was highly...

There is a certain thing that I have been asking for for many years. We would think that the vendor...

I don’t think we will ever get a certain MatrixCare issue fixed. When we went live with a Forcura...

I would tell someone thinking about going with MatrixCare that if they are going to use MatrixCare's...

We go to MatrixCare’s yearly conference and see the things that are coming down the road, and there...

MatrixCare does escalate things. They tell us when they are escalating things, and maybe some things...

We recently implemented the AI MatrixCare Voice piece. The speech-to-text offering before was...

MatrixCare was way ahead of the game with the new HOPE documentation that replaced the Hospice Item...

I would like the ability to execute documents in the software without having to use a third-party...

MatrixCare Home Health is very clinician-friendly. The iPad experience is excellent, and our...

With MatrixCare, it really comes down to proactivity. The vendor has a strong customer service...

MatrixCare Home Health is part of our long-term plans because I’m not going through the hell of...

MatrixCare has rolled out new products, but the training and support around them have been minimal,...

With MatrixCare's system, when there is an error in financial reports or dashboards, the system...

I would not buy MatrixCare's system again. Their financials are not complete or accurate. There are...

The biggest achievement we have had with MatrixCare's solution is our clinicians’ satisfaction due...

MatrixCare is very supportive of their clients. There are product improvements. There is no perfect...

I don't know of an EMR in our market that does a great job with the inpatient hospice side, but I...

MatrixCare did a great job with the HOPE regulations, and they were very proactive. MatrixCare did a...

MatrixCare does not keep all of their promises. Specifically, they market that they do a lot of...

I do like that MatrixCare posts any new updates regarding home health rules and regulations. They...

MatrixCare recently rolled out a new HIPAA-compliant messaging system, and it has been a struggle....

MatrixCare Home Health is easy to use; there is no downtime, and the iPads are very user-friendly...

The business side of MatrixCare Home Health and the iPad product are two totally different views....

One of the reasons that we are with MatrixCare is that they partnered with Oracle Health. We get a...

When we first started using MatrixCare Home Health, the support from MatrixCare was very robust. We...

The one report that MatrixCare Home Health does not provide very well is our average daily census....