MatrixCare (Home Health & Hospice) Commentary

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There's a lot of dual charting, and that makes things hard for the clinicians. There are some things...

When MatrixCare implements new things, there's not a lot of training. There aren't a lot of notifications....

MatrixCare is innovative, and I think they connect with innovative companies. But there is always an...

I've worked with a lot of systems. None of them is perfect. But MatrixCare is pretty good at...

MatrixCare Home Health is still one of the best platforms out there; the ease of use is really...

To some degree, all of the charges for MatrixCare are buried in a bunch of boilerplate in their...

MatrixCare Hospice still has some room before other people come in; it is still a really good...

MatrixCare has been really solid with support. There have been a couple of sticking points, but...

The very first training from MatrixCare was an absolute train wreck. It was so bad that we had to...

I want a home health solution with a little bit more integration with the note. There is a lot of...

I pay a lot of money for MatrixCare Home Health, especially for the size of agency that I have. We...

The support from MatrixCare has been really good. They usually answer my questions, and they are...

We just had a survey for our hospice area, and we had zero deficiencies, so MatrixCare Hospice is...

I asked MatrixCare a couple of years ago for additional training because there were certain things...

One of the biggest benefits of MatrixCare Home Health is that we have seen improvements in...

The support for MatrixCare is not very timely. If the problem is something easy to fix, they are...

One feature that really stands out in MatrixCare Hospice is that they use BetterRX as their third...

There was a lack of transparency in our last contract with MatrixCare, so we had to go back and...

When we have issues, MatrixCare’s responses are mostly good. Sometimes it seems like the vendor's...

I don't see any of the charges for the solution, but I haven't heard any talk in the office about...

For training, MatrixCare does really well in that they have job descriptions. If someone is going in...

MatrixCare has a nice community board where we can ask questions, see what other people have posted,...

One thing that is frustrating is the connection between the back management side of things and the...

We used to have HIS data sets gathering information for Medicare, and now CMS changed it to HOPE....

While I know that there are some frustrations with MatrixCare Hospice, I don't know how those...

There are some good things and some bad things with MatrixCare Hospice. I don't have a lot of things...

Overall, MatrixCare Home Health is okay. There are a couple of flow issues, so the system could be a...

MatrixCare isn't as responsive as I would like. They're slow on the uptake. When they finally get...

MatrixCare Home Health is very easy to use. It doesn't require taking a college course to know how...

Especially compared to what other vendors are charging, MatrixCare's prices are fair.

MatrixCare's people seem to do their best to get us where we need to be. That's at least my...

MatrixCare Hospice is pretty easy to use. There aren't a lot of bells and whistles, but the system...

I want some predictive analytics about the end of life in MatrixCare Hospice.

I rate the solution's capabilities a little lower because some things are more restrictive than we...

MatrixCare could improve their support in responding to more general user questions. They respond...

MatrixCare's strength is that they are always advancing the technology. They're always up-to-date on...

For training, MatrixCare has some interactive videos, and they even have monthly trainings for new...

Overall, MatrixCare's products are good. So long as MatrixCare keeps up the quality of the product,...

If other providers are interested in MatrixCare Hospice, I'd tell them that the vendor is technology...

Regarding support, some of the responsiveness to the more general how-to questions could be better....

MatrixCare's charges are usually pretty straightforward. It'd always be great for the system to be...

Customer service is a big thing for me when it comes to areas where MatrixCare is falling short. We...

MatrixCare's training program was very good. Then we were struggling. We couldn't get ahold of the...

MatrixCare kept saying they could do things in order to try to keep us from going somewhere else....

Someone at our organization is still waiting for an answer to a question that they submitted to...

Certain aspects of MatrixCare Hospice are fine, but it falls short in some areas, like the...

I use MatrixCare as a billing agent. My contact is phenomenal. They are very helpful. But when we...

The implementation of the solution has been a great process. We had to push back our dates and...

I think we're working on getting to a top rating with the solution's capabilities. Right now, the...

We've been on MatrixCare Hospice for a while, and we just decided to go with MatrixCare Home Health...

MatrixCare has e-learning, they have webinars, they have live sessions, and they have a way to book...

MatrixCare has been great to work with. We have a customer service manager, who pulls in the right...

The time it takes MatrixCare to deliver new capabilities is an issue. MatrixCare might have a vision...

The ability to help us maintain compliance is the biggest strength of MatrixCare Hospice. It's huge...

MatrixCare's team is really nice. We've asked for a couple of things, and MatrixCare is working with...

MatrixCare is working on the stuff I've asked for. I'd like to see some integration work more...

I don't have any complaints about my ability to get my money's worth with the system. I have...

MatricCare is responsive. I like the product. Their way of tackling updates is good, and the...

We're kind of a small agency, and when we added all our remote monitoring patients, it bumped our...

MatrixCare charged us for some additional training hours and then told us they were getting ready to...

MatrixCare Home Health really streamlines referrals and scheduling staff. It has a lot of checks and...

There are struggles on the billing side. The system is very manual, and there are a lot of...

Overall, our end users are fairly satisfied with most of MatrixCare Hospice. The end-user piece is...

If we had to buy a system today, MatrixCare Hospice would not be our choice. We're shopping. At the...

Our MatrixCare customer success manager doesn't always guide us in the right direction. Sometimes...

MatrixCare has a lot of visions on their road map in terms of AI solutions and everything. They do...

The strength of MatrixCare Home Health is the iPad application, and functionally, when it works...

MatrixCare has improved their training, but I wish we could tailor the training. A lot of their...

One of MatrixCare’s weaknesses is probably support. While sometimes we get an answer from...

With MatrixCare support, we sometimes get an answer right away, but other times, we don’t. I feel...

There are a couple of processes that are hard with MatrixCare Hospice. One of those is the...

MatrixCare Hospice is an upgrade from our old system, but we have had some small issues with it. But...

MatrixCare has great support when it comes to resolving tickets in a timely manner. They are quick...

We chose MatrixCare Home Health because we were already using MatrixCare for skilled nursing and...

MatrixCare has a great customer portal that has all their training videos. The portal is very well...

MatrixCare is very well integrated. They have a good vendor marketplace with a lot of people who are...

MatrixCare has great customer service. I appreciate the engagement that I get from my account...

We are extremely large and have business lines across the board, but MatrixCare doesn't have a...

Having a consistent liaison with MatrixCare has been critical. We have worked with the same client...

MatrixCare used to hold coffee talks fairly regularly. I have not heard much about them recently,...

My training for MatrixCare Home Health was largely informal. The training relied on staff members...

The service from MatrixCare has been great, particularly in terms of support case responsiveness.

MatrixCare does have a published road map, but some of the enhancements they prioritize feel...

MatrixCare's system is clearly more capable than our previous system, but it also costs several...

MatrixCare’s support team is extremely responsive, almost to a fault at times. Tickets are often...

With MatrixCare, we have a designated contact we can reach out to directly with questions, and they...

We signed a contract with MatrixCare at a specific census level and asked multiple times how pricing...

The biggest challenge with our previous system was its inability to handle our caseload. As we grew,...

MatrixCare's system does not meet everything we need, but it does meet many of our requirements. We...

For the MatrixCare training program, we initially had an excellent trainer who was highly...

There is a certain thing that I have been asking for for many years. We would think that the vendor...

I don’t think we will ever get a certain MatrixCare issue fixed. When we went live with a Forcura...

I would tell someone thinking about going with MatrixCare that if they are going to use MatrixCare's...

We go to MatrixCare’s yearly conference and see the things that are coming down the road, and there...

MatrixCare does escalate things. They tell us when they are escalating things, and maybe some things...

We recently implemented the AI MatrixCare Voice piece. The speech-to-text offering before was...

MatrixCare was way ahead of the game with the new HOPE documentation that replaced the Hospice Item...

I would like the ability to execute documents in the software without having to use a third-party...

MatrixCare Home Health is very clinician-friendly. The iPad experience is excellent, and our...

With MatrixCare, it really comes down to proactivity. The vendor has a strong customer service...

MatrixCare Home Health is part of our long-term plans because I’m not going through the hell of...

MatrixCare has rolled out new products, but the training and support around them have been minimal,...

With MatrixCare's system, when there is an error in financial reports or dashboards, the system...

I would not buy MatrixCare's system again. Their financials are not complete or accurate. There are...

The biggest achievement we have had with MatrixCare's solution is our clinicians’ satisfaction due...

MatrixCare is very supportive of their clients. There are product improvements. There is no perfect...

I don't know of an EMR in our market that does a great job with the inpatient hospice side, but I...

MatrixCare did a great job with the HOPE regulations, and they were very proactive. MatrixCare did a...

MatrixCare does not keep all of their promises. Specifically, they market that they do a lot of...

I do like that MatrixCare posts any new updates regarding home health rules and regulations. They...

MatrixCare recently rolled out a new HIPAA-compliant messaging system, and it has been a struggle....

MatrixCare Home Health is easy to use; there is no downtime, and the iPads are very user-friendly...

The business side of MatrixCare Home Health and the iPad product are two totally different views....

One of the reasons that we are with MatrixCare is that they partnered with Oracle Health. We get a...

When we first started using MatrixCare Home Health, the support from MatrixCare was very robust. We...

The one report that MatrixCare Home Health does not provide very well is our average daily census....

I haven't had any problems getting senior executives on the line from MatrixCare if needed.

This isn’t true for just MatrixCare, but in general, home health vendors tend to be more niche in...

MatrixCare Hospice is a well-rounded product with excellent training and onboarding for new...

Nurses, social workers, and chaplains often mention challenges navigating MatrixCare Hospice,...

We recently completed the HOPE implementation, which was a major milestone. From my experience...

I would like it if MatrixCare had people reach out to us. We can call our account manager, but they...

Once we familiarized ourselves with the system, it was pretty navigational. As new users, we...

With MatrixCare, the focus on the clinical side of the MR system is important, but they should also...

MatrixCare’s IT people and support people are always wonderful and very kind. They always follow up,...

MatrixCare needs to adjust the adjustment claim process in the solution. If a nurse chooses the...

Something that sold us on MatrixCare Home Health was that it could run eligibility checks for us in...

MatrixCare Home Health has a lot of availability when people don't have a Wi-Fi connection or a...

When we process claims in MatrixCare Home Health, it can sometimes take hours for the claims to come...

MatrixCare Home Health is pretty great. MatrixCare does a lot of updates for the solution, and they...

MatrixCare Home Health was supposed to be an upgrade to our old EHR. Because MatrixCare Home Health...

There is always stuff I would like to see improved with the integration or interoperability. We...

I love that we can swipe to go from one page to the next. We don't have to use the little bars at...

Sometimes when the vendor does an update, there will be a glitch.

The most important thing is the end user. The system is very easy to navigate, and the organization...

We are trying to integrate AI into our charting system. I don’t think MatrixCare has any AI yet....

MatrixCare’s support has actually been great. The support people are pretty speedy at handling...

MatrixCare Home Health is very user-friendly for our clinicians out in the field. It is app based,...

MatrixCare Home Health is a solid EHR. We are pretty happy with what it provides, and MatrixCare...

Some things weren't set up correctly in MatrixCare Home Health, so we had to pay for more training...

The one thing that we struggle with a little is timeliness in setting up payers. MatrixCare could...

With MatrixCare, we don’t always get our questions answered promptly.

MatrixCare Home Health is user-friendly. Being able to go paperless because of the solution has been...

MatrixCare was unable to scrub the HIS documents; the status was consistently marked as pending.

Cases are open too long. I have cases that have been open for months and even years. One of my cases...

MatrixCare should just stay on top of things and should not have outages all the time. Outages are...

MatrixCare charges us for everything that they offer, and as our census increases, they always...

The system is good for the field staff. It works pretty well for them. I'm not so sure I'm sold on...

I would rate the executive involvement at the top of the scale because we go directly to the source.

We have had to develop workarounds for case management in the system. We have to use Excel...

MatrixCare has been submitting broken things that don't work well out of the box, and then the...

MatrixCare has a university-type approach to training, but it is difficult for us to navigate that...

MatrixCare has been forced by regulatory changes to deliver new technology, and some of that...

MatrixCare's app for clinicians in the field is effective, and it seems to work well. The vendor has...

The thing that I appreciate the most about MatrixCare is how they stay up-to-date with regulatory...

MatrixCare Hospice is pretty user friendly. I really like how easy it is to get data in the system....

MatrixCare keeps up-to-date with regulatory requirements and changes. They provide a wealth of...

On MatrixCare’s Care Anyware site, they have a reports section as well as the My Analytics view....

MatrixCare definitely tries to keep us compliant. They meet all the compliance standards, and they...

MatrixCare does a really good job with customer support. The vendor has both web-based and...

We are able to bill out of MatrixCare Hospice with no problem. That is not the case with our other...

MatrixCare is based in the US, so we can typically get in contact with someone quickly when we call...

I would definitely recommend MatrixCare. We have a customer success manager, and if we are having...

MatrixCare Hospice has some smart logic, but what is harder for our staff members is that if they...

MatrixCare definitely follows through with what they tell us. They offer new products, and there are...

MatrixCare's customer support is only available on business days. However, I would recommend...

MatrixCare is good at keeping promises. If the vendor's support team can't resolve an issue on the...

I have a certain package, and anything extra would cost more. There is a standard fee.

MatrixCare did very good with training at the very beginning. However, I would like their training...

I would tell others looking at MatrixCare Home Health about the integration it has with our EHR. We...

We would like this solution to have fewer clicks and the ability to copy medications from a previous...

We like the ease of use of this solution. The community training is good, and the documentation for...

We had great support during our implementation and onboarding process from our project manager and...

The bereavement and volunteer program components weren’t super functional in MatrixCare Hospice, and...

Sometimes, MatrixCare’s delivery of their promises takes a little longer than I would like, but if...

We just recently had to add a vendor as an integration for MatrixCare Home Health, and MatrixCare...

MatrixCare promoted their analytics piece that would let us track live, quality data that impacted...

If something gets escalated to tier two of MatrixCare’s customer support or to the developers, we...

The price of MatrixCare Home Health keeps going up significantly every year. If the price continues...

MatrixCare takes a very long time when it comes to tickets. They have a very slow turnaround. They...

MatrixCare does have good programs, but there is always a significant cost with those programs for...

MatrixCare's system is easy to learn. We can talk to the people from MatrixCare instead of just...

The support from MatrixCare is good, and they answer us in a timely manner if we have a question. I...

The nurses at our organization wish they could have a better workflow for charting regarding how...

This solution is a little pricey for our small agency, but I wouldn’t not have it.

MatrixCare has improved their training, and they have some good people on their team. Our CSM is...

Some of MatrixCare's gaps have been with their innovation. The vendor is working on some of their AI...

We are able to coordinate care between multiple services and providers easily with MatrixCare's...

We would like MatrixCare to work on the enhancements for mapping out a schedule for clinicians. The...

MatrixCare's biggest strength is its ease of use for clinicians, simplified care plans, and...

MatrixCare charges us for everything. It just seems like there is a fee for all the add-ons in...

I would like more training for MatrixCare Home Health. MatrixCare gives us a couple of hours, and...

We have a salesperson from MatrixCare that we talk to, but they are not the decision-maker, so that...

We are not taking advantage of a lot of MatrixCare’s new technology because the past couple of times...

The reports are really good. MatrixCare Home Health has certain things on the iPad that the...

MatrixCare is pretty proactive. Their executive involvement has been pretty good.

If somebody were thinking about going with MatrixCare Hospice, I would talk to them quite a bit...

With the implementation of the solution, MatrixCare limited us to a certain time frame. I feel like...

When we need support, it is limited, and MatrixCare wants to charge us for additional support. I...

MatrixCare does have some good integrations. But we keep looking for improved communication between...

I have access to various levels at MatrixCare. I can go to different people to ask what is going on...

The biggest place where MatrixCare fell short was when we went live, their scheduling module really...

MatrixCare’s support needs a lot of help. When we put a ticket in, we have no clue what the support...

There is definitely room for improvement. MatrixCare is starting to get into AI; it just isn't...

There are things that go on with MatrixCare, and if there is a major thing, they will post it and...

MatrixCare is doing a lot with education right now. They have webinars. They have written...

We have iPad users and desktop users. The iPad users have a very good experience from a navigation...

MatrixCare's system keeps us very compliant. It is very compliant software. The technology is...

Our end users feel like MatrixCare's system is kind of clunky. We can't see or fax signed orders...

MatrixCare keeps implementing and developing new things, and that is great, but then they want to...

A lot of the data in our analytics program is inaccurate because it didn't flow over correctly from...

MatrixCare is pretty good at alerting us if there is a problem with the system.

The order in which different things were taught to the superusers by MatrixCare didn't make sense...

We like the convenience of using MatrixCare Home Health on the iPad wherever we are. Then, we can...

If there is an internet outage or a natural disaster that results in lost connectivity, MatrixCare...

MatrixCare is just not very good at keeping us in the loop with things like the new versions that...

Some processes, like faxing things to providers, are really wonky in the system. If I fax things,...

I am very frustrated with MatrixCare's IT support. MatrixCare wants to charge us for a higher-end IT...

MatrixCare pushes updates out all the time, but it is really hard for us to stay on top of things....

MatrixCare mostly keeps their promises. There have been a few bumps in the road here and there, but...

MatrixCare’s initial implementation was not super. Our lead person was probably just not as...

MatrixCare is doing very well at delivering new technology. However, I think there are some other...

We rarely use the support because everything just works fine. However, when we do use the support,...

I find MatrixCare's system extremely easy to use. It doesn't take a ton of in-depth training to get...