MatrixCare (LTC) Commentary

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If something isn’t getting developed, MatrixCare will always tie it back to the fact that they take...

Sometimes MatrixCare puts different pieces into the product that have a very good intent and would...

Sometimes MatrixCare has preferred partners, and the integrations are fine, but for the partners...

Interoperability and integration between systems is something I would tell the MatrixCare executives...

Things are pretty much the status quo with MatrixCare. We're satisfied with the product. It's worked...

MatrixCare’s support is amazing. Initially, when we first started with MatrixCare, we had...

I still hate MatrixCare’s hold music. It's monotonous and on a very short loop. And unfortunately,...

If it were up to me, I wouldn’t buy MatrixCare again. But I’d be too lazy to get another system. We...

I don't really feel like there's a partnership. I want MatrixCare to bring people on-site. Don't...

With MatrixCare, we started from scratch. We had to build 90% of our forms. It's not any better than...

I would like to see MatrixCare submit their own suggestions for upgrades to the software. When I...

In MatrixCare, I like the ability to build forms that we need, but I wish I didn't have to do that....

MatrixCare’s people are amazing. They are knowledgeable and thorough in answering all the questions...

MatrixCare does a pretty good job with support. We can call them and talk to them over the phone, or...

MatrixCare is not a bad program to use, but it could be improved in certain areas. Sometimes the...

I know MatrixCare is constantly sending us updates, so they are trying to upgrade the system and...

There was a base rate when we initially got MatrixCare, but every time we want to do an upgrade,...

When we got trained on MatrixCare, I would say the training was pretty poor because it was all over...

I'm not sure whether I would buy MatrixCare again. I like certain aspects of it, but it's not always...

I prefer a different system. It is not that MatrixCare is bad. It is fine. It does everything it...

We really have not used any training from MatrixCare in quite some time, but it seems to be pretty...

MatrixCare is a platform that we can really integrate into our system.

There could probably be some consolidation of the forms that would make things a little more...

The support from MatrixCare is pretty good. We can send off an email or whatever. They seem to be...

For training, MatrixCare just sends out memos and sheets about what's being updated as opposed to...

I have called support before and have had to answer my own questions and do my own research to get...

We have had some changes to our organization, so I'm not sure what the future holds for us. If it...

What I like and what I don't like about MatrixCare are probably the same thing, and that has to do...

I want the vendor to enhance the software so that when we have messages, we can see at a glance how...

The technical support is pretty good and user-friendly. It's timely.

PointClickCare dominates the market, and we're not unhappy with MatrixCare, but they're not the...

MatrixCare does a very good job of engaging their customer base for what the product should have in...

MatrixCare has excellent product trainers. They are very knowledgeable about how to use the product....

I don't think anybody can be perfect when it comes to getting our money’s worth. There is always...

MatrixCare has been making changes to the order writer, including enhanced order search. We can...

MatrixCare has really good reporting. They have their own version of Power BI reports that they...

In MatrixCare, there is a document-search feature where we can pull records, and it automatically...

MatrixCare does have an offline eMAR option. The vendor developed a MatrixCare eMAR offline...

When I reach out to MatrixCare, they are very responsive and very fast in their responses. I have...

Every once in a while, there is some frustration in that we wish MatrixCare had a certain feature....

We use MatrixCare as billing software for skilled nursing. Most problems are with MatrixCare rather...

The different branches do not speak to one another, and that is really important. Having the...

I would describe our relationship with MatrixCare as frigid at best. We were close to switching to a...

I would like to see MatrixCare add more education and training for facilities. They have webinars...

MatrixCare makes it very easy for me to track and trend items that I need to track and trend for outcomes....

We get charged a lot for every little thing. Sometimes I feel like charges are made that should not...

I feel like the program is very intuitive. It meets my needs. MatrixCare’s support staff members are...

For the last several years, MatrixCare has been talking about electronic narcotic tracking in the...

MatrixCare is pretty Johnny-on-the-spot about trying to get just about anything we recommend or say...

Anytime I have questions, concerns, or even recommendations, MatrixCare is very responsive. They...

If we want an integration, MatrixCare will assist with training people and getting the integration...

Some of the reports in MatrixCare's solution aren’t the best, and when I try to find some, they...

MatrixCare sends out notices when they are doing upgrades, and the upgrades usually happen in the...

When we initially got MatrixCare's solution, all of the training was done remotely, and that was...

I am not exactly sure how MatrixCare has their charges set up, but in the past, it was a tier...

I do MDS things, including all the reimbursement, Medicare, Medicaid assessments, and quality...

MatrixCare's solution could be further adapted to enhance its ease of use.