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Aerial for Payer Care Management Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We stopped using Aerial because it wasn’t going to fully be able to meet the CMS requirements for...
We struggled with Aerial to get turnaround times updated based on CMS regulations. My understanding...
Medecision wasn’t developing their product to fully support the CMS requirements. Their solution was...
The support we’ve gotten from Medecision has been very good so far.
I’d like Medecision to keep the innovation up with the new platform, and then hopefully support is...
We have an internally developed stratification engine that we integrate with Medecision for care...
We are not going to move to Medecision’s new platform; we decided to just stick with Aerial.
We are excited about Medecision’s AI-based capabilities.
When we need support for Aerial, Medecision’s support people don’t seem to understand their own...
Medecision wanted us to upgrade to some newer solution because we're on a legacy platform, but we...
Medecision has done nothing to positively impact our program in recent years. The integration for...
The care management solutions that we've been looking at cost less than Aerial, so Medecision’s...
Aerial has been a stable system actually for a while.
Medecision has been incredible. One of the things that really impressed me was their Aerial...
Medecision is very good at resolving issues. If they cannot resolve something, we get an answer back...
I really like the functionality across modules in the platform, especially in the case management...
There are some areas where Medecision could improve The Medecision Platform. Their provider feeds,...
Working with Medecision has been great. They have been very responsive. If they cannot do something,...
I do not have the ability right now with the platform to run my own reports because Medecision is...
Commentary Summary
Comment Type Breakout