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MEDHOST Enterprise Financials Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CIO
Service and Support
The vendor's support was excellent at one time. They try, but everybody we talk to is very new these...
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CIO
Functionality and Upgrades
It is pretty difficult to bill out of the MEDHOST product The billing system is a little awkward....
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CIO
Functionality and Upgrades
I would recommend that MEDHOST improve their support and make sure their enhancements work the first...
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CIO
Other Observations & Comments
The vendor is honest, and they are trying. I think MEDHOST is overloaded right now with all the new...
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Manager
Functionality and Upgrades
I would buy the system again for the inpatient side. I like the system for our facility. I don’t...
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Manager
Service and Support
The system is very stable. I don’t call the vendor’s support very often. We have a person that is...
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Director
ROI / Cost (care and feeding)
I would tell someone looking at MEDHOST to talk to an existing user who can speak freely because the...
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Director
Service and Support
The support from MEDHOST is good. We have contacts that will call us back when we need help or need...
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Director
Functionality and Upgrades
MEDHOST Enterprise Financials lacks functionality and is just cludgy. It goes around in circles and...
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Director
Functionality and Upgrades
MEDHOST is behind the times. Their reporting system is way out of date. We have to run out of the...
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Director
Service and Support
MEDHOST did well at supporting us during the COVID-19 crisis. They updated and provided us with the...
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Director
Service and Support
MEDHOST is not used to the customer service that we give, so they are not used to doing things the...
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Director
Functionality and Upgrades
MEDHOST needs to improve some reporting work. They need to do some of the custom report writing that...
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Director
Service and Support
MEDHOST is not really proactive. That has to do with them not being up to date on hospitals like...
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Director
ROI / Cost (care and feeding)
MEDHOST has the best 40-year-old software out there. The system meets our needs for the kind of care...
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Director
Service and Support
Sometimes I think that the system is old and that the design is not so good. I want MEDHOST to look...
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Director
Relationship
Despite any complaints I have about MEDHOST, they have come to the table. They meet with me and my...
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Director
Service and Support
We don’t use MEDHOST’s implementation services, but for software upgrades, we do work with the...
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Director
Implementation and Training
I am not aware of any ongoing training from MEDHOST. I wish they would provide training. They used...
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Director
Service and Support
Our complaint is mostly about the turnaround time on issues that are identified. First, MEDHOST has...
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Director
Technology
My view on MEDHOST delivering new technology is based on the things that we tried working with them...
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Director
Service and Support
MEDHOST’s system is pretty user friendly. Their phone support and web support are pretty good....
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Director
Other Observations & Comments
Compared to most vendors, MEDHOST does not nickel-and-dime. The only thing is that if we want...
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Manager
Functionality and Upgrades
The product acts as our patient accounting solution, and we see relatively few issues. The manager...
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Manager
Functionality and Upgrades
There have been more enhancements with the vendor's clinical product that have made the system's...
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Manager
Functionality and Upgrades
The product could use more enhancements. We are trying to get a live feed that we can trigger at a...
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Manager
Implementation and Training
There is a little bit of training needed, especially with having so much turnover. The training is...
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Manager
Functionality and Upgrades
The setup and insurance dictionaries are available, but the insurance library is a little difficult...
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Manager
Interfacing and Integration
We have an issue with the lab interface that goes into MEDHOST Enterprise Financials if the lab was...
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Manager
Other Observations & Comments
I would not choose MEDHOST Enterprise Financials again if the choice were up to me. There are other...
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Director
Other Observations & Comments
Our business office director is wanting to add statements and online bill pay to the MEDHOST system....
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Director
Functionality and Upgrades
The MEDHOST product is a little bit harder to navigate for end users. It is GUI based on the...
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VP/Other Executive
Relationship
MEDHOST promised us the world, and they never followed through on the majority of their promises....
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VP/Other Executive
Interfacing and Integration
The system doesn’t integrate with anything. Getting the vendor to do anything requires a huge amount...
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VP/Other Executive
Relationship
There are no improvements with MEDHOST. We are stuck with what they have. They don’t do anything to...
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VP/Other Executive
Technology
The system’s ease of use is okay, but the technology is old. It is not Windows based. It isn’t easy...
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VP/Other Executive
Relationship
We have had meetings with MEDHOST, and they have promised to do things. Six months or a year later,...
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VP/Other Executive
ROI / Cost (care and feeding)
My opinion of MEDHOST hasn’t changed. There is no way in hell that we would buy their system again....
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VP/Other Executive
ROI / Cost (care and feeding)
MEDHOST has always nickel-and-dimed. They charge us for stupid, little things. They never keep their...
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VP/Other Executive
Functionality and Upgrades
The system is horrible. MEDHOST stopped doing any useful customer service and enhancements many...
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VP/Other Executive
Implementation and Training
MEDHOST is horrible about training. They charge a ton of money to do any kind of training. When...
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