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MEDHOST Enterprise Financials Comments
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KLAS Research Director - Boyd Stewart
Subject Expert

Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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CIO

Service and Support

The vendor's support was excellent at one time. They try, but everybody we talk to is very new these...

Jan 2021
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CIO

Functionality and Upgrades

It is pretty difficult to bill out of the MEDHOST product The billing system is a little awkward....

Jan 2021
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CIO

Functionality and Upgrades

I would recommend that MEDHOST improve their support and make sure their enhancements work the first...

Jan 2021
(0)
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CIO

Other Observations & Comments

The vendor is honest, and they are trying. I think MEDHOST is overloaded right now with all the new...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I would buy the system again for the inpatient side. I like the system for our facility. I don’t...

Oct 2020
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Manager

Service and Support

The system is very stable. I don’t call the vendor’s support very often. We have a person that is...

Oct 2020
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Director

ROI / Cost (care and feeding)

I would tell someone looking at MEDHOST to talk to an existing user who can speak freely because the...

Oct 2020
(0)
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Director

Service and Support

The support from MEDHOST is good. We have contacts that will call us back when we need help or need...

Oct 2020
(0)
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Director

Functionality and Upgrades

MEDHOST Enterprise Financials lacks functionality and is just cludgy. It goes around in circles and...

Oct 2020
(0)
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Director

Functionality and Upgrades

MEDHOST is behind the times. Their reporting system is way out of date. We have to run out of the...

Aug 2020
(0)
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Director

Service and Support

MEDHOST did well at supporting us during the COVID-19 crisis. They updated and provided us with the...

Aug 2020
(0)
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Director

Service and Support

MEDHOST is not used to the customer service that we give, so they are not used to doing things the...

Jul 2020
(0)
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Director

Functionality and Upgrades

MEDHOST needs to improve some reporting work. They need to do some of the custom report writing that...

Jul 2020
(0)
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Director

Service and Support

MEDHOST is not really proactive. That has to do with them not being up to date on hospitals like...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

MEDHOST has the best 40-year-old software out there. The system meets our needs for the kind of care...

Jun 2020
(0)
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Director

Service and Support

Sometimes I think that the system is old and that the design is not so good. I want MEDHOST to look...

Jun 2020
(0)
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Director

Relationship

Despite any complaints I have about MEDHOST, they have come to the table. They meet with me and my...

Jun 2020
(0)
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Director

Service and Support

We don’t use MEDHOST’s implementation services, but for software upgrades, we do work with the...

Jun 2020
(0)
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Director

Implementation and Training

I am not aware of any ongoing training from MEDHOST. I wish they would provide training. They used...

Jun 2020
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Director

Service and Support

Our complaint is mostly about the turnaround time on issues that are identified. First, MEDHOST has...

Jun 2020
(0)
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Director

Technology

My view on MEDHOST delivering new technology is based on the things that we tried working with them...

Jun 2020
(0)
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Director

Service and Support

MEDHOST’s system is pretty user friendly. Their phone support and web support are pretty good....

Jun 2020
(0)
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Director

Other Observations & Comments

Compared to most vendors, MEDHOST does not nickel-and-dime. The only thing is that if we want...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The product acts as our patient accounting solution, and we see relatively few issues. The manager...

Jun 2020
(0)
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Manager

Functionality and Upgrades

There have been more enhancements with the vendor's clinical product that have made the system's...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The product could use more enhancements. We are trying to get a live feed that we can trigger at a...

May 2020
(0)
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Manager

Implementation and Training

There is a little bit of training needed, especially with having so much turnover. The training is...

May 2020
(0)
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Manager

Functionality and Upgrades

The setup and insurance dictionaries are available, but the insurance library is a little difficult...

May 2020
(0)
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Manager

Interfacing and Integration

We have an issue with the lab interface that goes into MEDHOST Enterprise Financials if the lab was...

May 2020
(0)
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Manager

Other Observations & Comments

I would not choose MEDHOST Enterprise Financials again if the choice were up to me. There are other...

May 2020
(0)
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Director

Other Observations & Comments

Our business office director is wanting to add statements and online bill pay to the MEDHOST system....

Mar 2020
(0)
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Director

Functionality and Upgrades

The MEDHOST product is a little bit harder to navigate for end users. It is GUI based on the...

Mar 2020
(0)
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VP/Other Executive

Relationship

MEDHOST promised us the world, and they never followed through on the majority of their promises....

Mar 2020
(0)
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VP/Other Executive

Interfacing and Integration

The system doesn’t integrate with anything. Getting the vendor to do anything requires a huge amount...

Mar 2020
(0)
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VP/Other Executive

Relationship

There are no improvements with MEDHOST. We are stuck with what they have. They don’t do anything to...

Mar 2020
(0)
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VP/Other Executive

Technology

The system’s ease of use is okay, but the technology is old. It is not Windows based. It isn’t easy...

Mar 2020
(0)
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VP/Other Executive

Relationship

We have had meetings with MEDHOST, and they have promised to do things. Six months or a year later,...

Mar 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

My opinion of MEDHOST hasn’t changed. There is no way in hell that we would buy their system again....

Mar 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

MEDHOST has always nickel-and-dimed. They charge us for stupid, little things. They never keep their...

Mar 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system is horrible. MEDHOST stopped doing any useful customer service and enhancements many...

Mar 2020
(0)
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VP/Other Executive

Implementation and Training

MEDHOST is horrible about training. They charge a ton of money to do any kind of training. When...

Mar 2020
(0)
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