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User Commentary
Product
MEDHOST basically just gives us a paper document or PDF that says what they are changing in the...
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Relationship, Value
MEDHOST's support is poor. The vendor doesn't have a traditional cloud service. That makes the...
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Value
MEDHOST needs to find new technology and revamp it or join another company that has good technology....
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Product
MEDHOST Enterprise Financials is not robust enough to provide financial data. We are having to pull...
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Operations
MEDHOST’s online training is not intuitive. The vendor has an online library with videos for people...
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Relationship, Product
With the financial piece, we have somebody we can escalate our issues to.
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Product
MEDHOST Enterprise Financials is a stable and reliable product, but there is so much that can be...
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Operations
MEDHOST has given me the option to attend training classes, but those classes for someone in my...
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Relationship
I sometimes have to contact MEDHOST’s customer support line, and more often than not, the level-one...
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Relationship, Product
It would be helpful if MEDHOST could improve the stability and speed of the system. We have a lot of...
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Operations, Product
Some parts of the system are very intuitive. We can make sense of what the system is asking and...
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Relationship
MEDHOST’s tickets take so long to resolve that we move on before the tickets get resolved. The...
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Relationship
MEDHOST tries to be proactive. I think that that is because we are a fairly large customer.
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Relationship, Operations
I am definitely not satisfied. I don't think that the vendor knows where they need to go, and I am...
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Product
Our end users don't find the product to be intuitive. The system looks old, but there are some ways...
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Operations, Product
The solution is a little difficult to use.
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Relationship, Operations
The vendor should be more proactive with the issues that pop up with the solution. There are a lot...
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Loyalty, Relationship
We are exploring options to move away from MEDHOST. We have had several meetings with MEDHOST...
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Culture, Loyalty, Product
The system's selling point is that on the inpatient claims, it will drop an automatic contractual...
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Product
Outpatient services were at the top of the list of things we wanted to be changed. MEDHOST...
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