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MedInsight Payer Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

As an analytics platform, MedInsight Payer Analytics is a bit lacking. It's not great at presenting...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The vendor has some excellent and truly best-in-class analytical tools and groupers. MedInsight's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We're really pleased with the MedInsight Payer Analytics capabilities. We're at the smaller end of...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

The medical economics and analytical enrichment side of MedInsight Payer Analytics is going really...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We needed a vendor like MedInsight because growing all of the analytical enrichment that MedInsight...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

MedInsight has a product called Employer Group Insights that's their outward-facing reporting...

Comment Tone Negative
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Director

We maintain separate MedInsight Payer Analytics instances so that the provider side has one...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

MedInsight’s support staff usually gets back to us within a day. They've been good to deal with....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The system is a good value for what you pay. A lot of it depends on the type of data you have and...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Our organization is immature from a data-capability standpoint, and having MedInsight helps a lot....

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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VP/Other Executive

I am comfortable working with MedInsight's support. When I've asked for additional training or...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

I’d rate the vendor's vision and road map for the solution pretty low. I haven't seen much. It feels...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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VP/Other Executive

I think there's a level of overpromising and underdelivering from MedInsight. There has been some...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

What I wish I had done differently was manage the political landscape interdepartmentally with our...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The actual charges from MedInsight are fair and transparent. Our contract was laid out very clearly....

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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COO

We are considering leaving MedInsight Risk Analytics because we have just had so many limitations...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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COO

MedInsight is really good with their training. We can get certifications with them, and we can set...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

If there were an executive-level end-user tool that had the same data as the analytics tool but...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

MedInsight's latest endeavor into grabbing the EHR data and incorporating it into the tool more on...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

MedInsight has a really good business understanding of payers and the types of data that payers have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight treats us so well. They answer all of my dumb and not-so-dumb questions. Also, we throw...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight has disparate pieces, and there are a lot of different ways to use MedInsight Payer...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

I've talked to MedInsight multiple times about the need to enhance their capabilities so we can have...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

MedInsight will come to talk with us about our strategy, what we're trying to accomplish, and how...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The problem with MedInsight is that they have a lot of different solutions, and they try to bundle a...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

We are not using MedInsight Payer Analytics to its fullest capacity, because we have a lot of custom...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

MedInsight Payer Analytics is a nice module. We are not using it a ton. The vendor does a nice job...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

MedInsight has a very robust training and certification program. They have a whole web-based...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Everything in the product life cycle that MedInsight has developed is fantastic and works great, but...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I like that MedInsight has taken the insight we have provided and done some sampling on a lot of...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

We stick with MedInsight Payer Analytics because of the advanced analytics and the vendor's...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

I like MedInsight's team that works with MedInsight Payer Analytics. There are problems with the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I like that MedInsight is transparent with their charges. Sometimes they do try to upsell us by...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

MedInsight actually came on-site to show us MedInsight Payer Analytics. We were able to ask them...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

MedInsight offers good services. There are always tools with bells and whistles, but the vendor is a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

If MedInsight has more training videos or demonstrations that we could access similarly to how we...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We probably don't use MedInsight Risk Analytics enough. We could probably use it to get a higher return....

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

We don't have a lot of phone or web support; we have a product manager or a team lead or something....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I certainly don't anticipate us making huge changes to our relationship with Milliman in the next...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We did the upgrade to Azure in fits and starts, and it caused a number of delays with a few other...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

I would rate the functionality slightly below the top due to the level of security not being able to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The overall relationship has been really good. I have really enjoyed working with the vendor. There...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

There is the Value Based Care Insights (VBCI) reporting suite, which will take all the data, and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Nothing stays the same. A fun wrinkle for our future plan is that we are moving to a certain EHR,...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

We are using a lot of the data that comes with the platform. The main thing we are doing is...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Honestly, we haven't needed a lot of new technology, so there is not a lot that the vendor could do....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Users have to know data to use the system. It is intuitive from a functionality standpoint. There is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The vendor does have fair charges. We have added business lines, and they have asked for a nominal...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We haven't had any new training with the vendor because we have not had a lot of new functionality....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We need to work with MedInsight to get more data types accepted into the software. I think we are...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

MedInsight does a nice job in terms of timeliness and getting us complete answers. We have regularly...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight is reactive when we have questions that come up, but they are as proactive as they can...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight is really good at adding things for us when we need them. Their team is really good at...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Healthcare is a rapidly changing sector, and what worked two years ago won’t work tomorrow....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CFO

We haven't purchased all the functional add-ons that MedInsight has, but what we do have meets our...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I would 100% recommend MedInsight. MedInsight Payer Analytics has out-of-the-box and customized...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

MedInsight Payer Analytics does a really good job at integration. MedInsight is creating some new...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

MedInsight is really good at training. MedInsight is very proactive and good at being involved.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

When we migrated systems, I don't feel like we were alerted to all the potential issues that would...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The system is a little clunky. Certain things are available in one place and not in another. The...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We had a recent implementation where we went over another MedInsight platform, and there was a whole...

Comment Tone Negative
Pillars Culture, Operations, Product
Evaluation Unrated

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Manager

We use the system for pretty much all our reporting and medical-management initiatives. We use it to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Anytime the vendor does training, I think it is very good. They also have client forums and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I feel like we get a lot of really good support. It is not like we ever have to call the customer...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The system is very expensive, but it is a great tool. Once it is all set up for us, it is a steady...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The system organizes healthcare data in a way that makes it very usable for analytics. It has a lot...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

In 12 months, I'm still going to be satisfied. I wouldn’t expect my satisfaction to change. The...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I don't feel like I have gotten a lot of training as of late, but I feel like that is more an issue...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The vendor worked very well with us and helped us fix all of our issues in a somewhat timely...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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