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MedInsight Value-Based Care Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

We've gone through the training for the solution, but it's more of a walkthrough than actual...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

With MedInsight Value-Based Care Platform, it has taken longer for MedInsight to resolve issues...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

MedInsight Value-Based Care Platform allows us to drill down to the member level, but it doesn't...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

I do think MedInsight is definitely trying to improve MedInsight Value-Based Care Platform, based on...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

MedInsight has amazing customer support and responsiveness. They standardize disparate payer claims...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Director

MedInsight has been pushing out a lot of new things, and that has been great. But I don’t have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

If the system had more readmission drill down, then we wouldn’t be building a solution. We sometimes...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Director

My current challenge is having the staff to fully utilize the data. It’s internal staffing, not...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

To improve training, MedInsight needs to have a little more technical depth. The university provides...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

The vendor is really solid in their depth of research and knowledge. They're steady and stable. When...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Whenever we ask for an add-on or solution to a problem, there's always a lot of cost. It's hard to...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

We chose MedInsight because of the relationship we had with them at a health system level. They had...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CFO

MedInsight doesn’t train us. The people who use MedInsight's system know how to work in claims...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CFO

Support with MedInsight has been terrible. They’ve missed every deadline in the last year. They need...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

MedInsight really needs to get more into the raw coding of claims. They do a lot of really good...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

For what we purchased and what the system does, the capability is good. But there are a lot of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

My advice for others is to make sure they have all their data sources organized and cleaned up as...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Director

MedInsight doesn't really have a formal training program. We just sit down with one of their...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

The support is excellent. I've never had a problem with it. When I have an issue, the support people...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Previously, we were really impressed by the ETL process and data-quality audits that allowed us to...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Manager

I'm not entirely certain what the future of this sort of analysis with MedInsight looks like for us....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

As the variables in our data set evolved, we weren't always updated by MedInsight on the changes...

Comment Tone Negative
Pillars Culture, Operations, Product
Evaluation Unrated

 or  to see details.

Manager

There may be misalignment in how the vendor is staffed and what our expectations are. When we ask...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We eventually got where we needed to go with the price. We have a very fair contract with MedInsight...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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VP/Other Executive

One pain point with MedInsight is getting to some of the clinical information. I've used the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

MedInsight started rolling out some kind of AI, but it wasn't on our data. It was just questions on...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

For someone who is beginning in value-based care, the data from MedInsight is very helpful. It's...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

The MedInsight team that supports us listens, and they do offer solutions.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We're not using MedInsight for the clinical stuff, so that's a piece that's missing. I know the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

MedInsight has a lot of training online now. It's one thing for an end user to have training, but if...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

MedInsight is a great partner. We really find a lot of value in the work that they do. We have a...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Director

We live in a fee-for-service and value-based care world, so MedInsight can help show that balance...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

There is an interest and an appetite from MedInsight to continue to create additional value for...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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Director

MedInsight is very transparent about finances and remediation. They do tremendous work on QA checks...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight has really good analytics capabilities. The data integrity and user interface are quite...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

There is a lack of clinical data in MedInsight Value-Based Care Platform. We use another population...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

The data science in the solution is strong. Other solutions may have more bells and whistles out of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Some things are better than others in terms of functionality. We are really enjoying our data...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

There are some data integrity things we hoped would get caught ahead of us. The vendor's team is...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

MedInsight is transparent. If something is going to take longer or didn't work this month, they at...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

MedInsight has a lot of things, and there are a lot of things we could be using that are on their...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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VP/Other Executive

One challenge is the pace at which updates are coming and the business impact of those changes....

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Part of the benefit of using MedInsight is that they have a consulting division. When we give them...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

MedInsight has been doing a lot of implementations and product updates lately. Those are great, and...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

By using MedInsight, we have seen standardization across all of our contracts, and we are able to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

When we need training, MedInsight gives it to us. They are just bad about understanding that we need...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We like the flexibility in MedInsight's system because we can turn off and on various tools pretty...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Our MedInsight contact will pick up the phone anytime we want. We can reach out to the vendor if we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

If we can't produce something in the system that MedInsight says we should be able to, it is hard to...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

MedInsight is the primary tool that we use to identify opportunities and assess our impact.

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Director

I find MedInsight's system to be a little clunky to use, but I don't know whether that is because of...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Recently, we submitted a support ticket, and it took a while to be resolved. MedInsight's support...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I do not have regular meetings with MedInsight. I do not interact with them a whole lot. I have been...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

MedInsight has kept all the promises that they have made to us. We don't get charged for extra...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

I'm having issues with MedInsight Value-Based Care Platform's product design. I’m not a fan. We have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

When it comes to training, MedInsight often refers to documented materials in their reference...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

There are folks who say that MedInsight is a gold standard, but for the price of the solution, I...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

We heard about how well MedInsight does integrations, and that was one of the primary reasons we...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

MedInsight Value-Based Care Platform's stability, reliability, and responsiveness are great....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We really only deal with a couple of people at MedInsight. I don't really interact with the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

MedInsight Value-Based Care Platform is our only source of truth for HEDIS, so it serves that need....

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

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