MedInsight Value-Based Care Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
MedInsight is transparent. If something is going to take longer or didn't work this month, they at...
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Loyalty, Relationship, Product
MedInsight has a lot of things, and there are a lot of things we could be using that are on their...
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Loyalty, Relationship
One challenge is the pace at which updates are coming and the business impact of those changes....
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Value
Part of the benefit of using MedInsight is that they have a consulting division. When we give them...
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Operations, Product
MedInsight has been doing a lot of implementations and product updates lately. Those are great, and...
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Value
By using MedInsight, we have seen standardization across all of our contracts, and we are able to...
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Operations
When we need training, MedInsight gives it to us. They are just bad about understanding that we need...
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Operations, Product
We like the flexibility in MedInsight's system because we can turn off and on various tools pretty...
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Relationship
Our MedInsight contact will pick up the phone anytime we want. We can reach out to the vendor if we...
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Relationship, Product
If we can't produce something in the system that MedInsight says we should be able to, it is hard to...
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Relationship, Product, Value
MedInsight is the primary tool that we use to identify opportunities and assess our impact.
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Loyalty, Operations
I find MedInsight's system to be a little clunky to use, but I don't know whether that is because of...
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Relationship
Recently, we submitted a support ticket, and it took a while to be resolved. MedInsight's support...
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Relationship, Operations
I do not have regular meetings with MedInsight. I do not interact with them a whole lot. I have been...
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Culture, Relationship
MedInsight has kept all the promises that they have made to us. We don't get charged for extra...
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Product
I'm having issues with MedInsight Value-Based Care Platform's product design. I’m not a fan. We have...
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Operations
When it comes to training, MedInsight often refers to documented materials in their reference...
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Culture, Value
There are folks who say that MedInsight is a gold standard, but for the price of the solution, I...
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Loyalty
We heard about how well MedInsight does integrations, and that was one of the primary reasons we...
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Relationship, Product
MedInsight Value-Based Care Platform's stability, reliability, and responsiveness are great....
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Relationship
We really only deal with a couple of people at MedInsight. I don't really interact with the...
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Product
MedInsight Value-Based Care Platform is our only source of truth for HEDIS, so it serves that need....
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Culture, Value
We use MedInsight's tools quite a bit. The vendor sold us a full package, but in practice, we only...
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Product
A lot of MedInsight's integration with our EHR is quite exciting. As we leverage our EHR's...
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Operations, Product
MedInsight tends to focus on in-depth, skilled users. For casual users, MedInsight's system is...
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Relationship, Product
The responsiveness of the solution has been affected ever since our most recent upgrade. The raw...
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Product
The solution is claims based. We would like to see AI technologies implemented, and we need more...
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Relationship
Within reason, MedInsight is proactive, but I find that much of what they do is reactive. We usually...
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Relationship
When it comes to support, our main contact from MedInsight is responsive, but we have faced...
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Culture, Relationship
MedInsight keeps 80% of their promises. They promise to address concerns and issues in a reasonable...
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Value
MedInsight charges for changes in file formats if we have additional members.
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Operations
MedInsight provides either self-taught or instructor-led training. They provide an introduction to...
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Culture, Product
The solution works as promoted because the benchmarks the vendor has created and what the solution...
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Product
The claims ingestion process, regardless of the format it comes in, is quite straightforward,...
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Product
We definitely aren’t traditional users of the platform, and we have required a lot of custom support...
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Product, Value
The system drives tangible outcomes because of the speed of claims analysis that we wouldn't be able...
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Relationship, Product
I have had some issues with logging in, and I get a response pretty rapidly every time, but it...
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Relationship, Operations
We had some bumps in the road at the beginning, and those have been smoothed out. Now, we have a...
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Product
The system doesn't talk to the rest of our tech stack. We work with a custom output and then...
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Relationship, Product
Most of the upgrades MedInsight is putting in place are meant to meet more of their typical clients'...
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Product, Value
The system is super straightforward in terms of exploring the claims data. The functionality is...
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Relationship
The person we work with is great and responsive. We have a standing meeting with the vendor so that...
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Operations, Product
When we were first coming on board and sort of wrapping our arms around how our use case is a little...
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Value
The system is very expensive, but I do think we have gotten a lot of value out of it. We probably...
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Product
I would recommend the product, with obvious considerations around the budget and exactly what needs...
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Loyalty
There are a lot of internal dependencies that make whether the product is part of our long-term...
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Relationship, Product
The way in which we have been able to incorporate custom metrics into the platform itself has...
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Culture
We have a very clear sense of exactly what we are going to be charged and when.
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Loyalty
Based on our experiences with the MedInsight Value-Based Care Platform, I expect to see greater...
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Product
MedInsight Value-Based Care Platform is a great product for ad-hoc analytics. It gives us the...
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Value
MedInsight has a Spirit Airlines kind of model. As we have asked for different things that I thought...
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Relationship
MedInsight’s support has been very supportive. I think we would not be as successful as we have been...
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Culture, Value
MedInsight Value-Based Care Platform does work as promoted. MedInsight Value-Based Care Platform is...
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Product
MedInsight Value-Based Care Platform’s data mart supports our integration goals. I think integration...
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Operations
We do have to have some training in MedInsight Value-Based Care Platform and understand what we are...
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Loyalty, Value
I would buy MedInsight Value-Based Care Platform again. However, there is more of an analytic layer...
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Loyalty
Prior to the RFP, the solution we used was tied to a payer and didn’t allow us to grow with other...
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Operations
The implementation took longer than expected, partly due to the platform adapting to specialized...
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Relationship, Value
MedInsight has been collaborative and fair, avoiding unnecessary charges and staying responsive....
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Product
The MedInsight platform’s usability continues to improve. Currently, users navigate two separate...
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Loyalty
Our organization implemented the MedInsight platform to support value-based contracting, with nearly...
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Relationship
The AI tool is a great example of the vendor being proactive because no one was asking for it. They...
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Relationship
MedInsight meets with us once a year to go through what our organization and corporate goals are for...
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Operations, Product
The ease of use is good. I have people on my team that have no SQL skills and cannot code, and I...
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Culture, Relationship
In terms of executive involvement, I had a conversation with an executive recently and then one with...
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Loyalty, Product
The system absolutely delivers outcomes. We have had a lot of outcomes. We are in downside risk...
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Culture, Product, Value
I would 100% recommend the system. In our organization, we do a lot of programming, and we use...
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Relationship
In terms of the product working as promoted, it isn’t that I expect it to do something that it is...
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Relationship
The product functionality meets our needs, and MedInsight works to keep that high. If we find an...
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Operations
For training, MedInsight knows what their people need to know, and they are really good at making...
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Relationship
I hate to give the vendor all high scores because it doesn’t look sincere, but I can’t think of...
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Culture, Value
MedInsight avoids charging for every little thing. We have a flat rate. They tell us exactly what is...
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Culture, Loyalty
The main opportunity for MedInsight to improve is by providing a suite of options for the entire...
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Loyalty
Interestingly, we actually had chosen a different platform in the RFP process. We did a lot of...
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Relationship, Operations
MedInsight is so engaging. With the whole implementation process and onboarding of our team,...
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Product
We were already using some other MedInsight modules throughout the system. We had a long-standing...
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Product, Value
We use MedInsight Value-Based Care Platform for all of our value-based care contracts, including...
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Product
MedInsight Value-Based Care Platform is only for sophisticated users. It unfortunately isn’t easy...
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Relationship, Product
This solution is a foundational capability. We can’t be in value-based care without it. There are...
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Relationship, Product
This solution is a data warehouse that is many years old. It has worked the same since it came out....
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Product, Value
The biggest benefit that we have with MedInsight Value-Based Care Platform is the ability to...
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Product
I would like to have MedInsight Value-Based Care Platform all in one interface. Right now, if I go...
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Operations
During the implementation, we had almost daily phone calls and reports with MedInsight where we...
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Operations
The implementation for MedInsight Value-Based Care Platform was one of the smoothest that I have...
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Loyalty
We are looking to expand our use of the MedInsight Value-Based Care Platform because, several years...
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Loyalty, Product
The system isn't as intuitive as it could be. There is a clear opportunity to enhance the system's...
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Product
MedInsight Value-Based Care Platform could increase their analytic accelerators. MedInsight creates...
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Product
MedInsight Value-Based Care Platform's value proposition is with the identification of adverse...
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Culture, Relationship
MedInsight has very good service. That is really where they shine with the team we work with. When...
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Loyalty, Operations, Product
MedInsight’s implementations are not perfect, but at the same time, they resolve all issues. They...
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Operations
MedInsight relied on us to know a lot of training. We didn't say we didn't know anything and ask...
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Culture, Product, Value
With MedInsight Value-Based Care Platform, there is no vaporware. The system definitely does...
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Product
The ease of use of MedInsight Value-Based Care Platform is affected by MedInsight’s training and the...
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Product
I don't know whether MedInsight has done anything new. I guess the VBC insights product would be new...
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Relationship
MedInsight’s support people are very responsive. They quickly respond to help us. If we want to set...
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Relationship, Product
It took a bit to stand up MedInsight's platform. It took us a while to get all our data in there,...
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Value
The cube browser, which is supposed to have a quicker setup and be an easier way to look at our...
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Loyalty, Product
I am not a developer, so I find MedInsight's platform easy to navigate. The use is intuitive, and...
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Relationship
Our MedInsight team is very engaged and collaborative, and across the board, everyone from the...
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Product, Value
MedInsight Value-Based Care Platform is an industry standard, and a lot of people know about it, so...
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Loyalty, Product
We are evaluating whether we need to keep MedInsight Value-Based Care Platform. Given the complexity...
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Product
MedInsight messed up a recent upgrade, but other than that, I think they have really good high quality....
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Product
MedInsight's got a long history, and they are very, very good at claims analytics. They have a...
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Operations
We don't really use any training from MedInsight, but they have a lot of webinars. The ease of use...
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Relationship, Product
MedInsight is half-and-half with meeting our needs. This solution meets our claims and eligibility...
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Relationship
I don't really see the executive involvement happening anymore. I think it has actually...
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Loyalty, Product, Value
The gap for MedInsight is they do not integrate EMR data and have no plans to do so, despite a few...
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