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MedInsight Value-Based Care Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

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User Commentary

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Director

MedInsight has really good analytics capabilities. The data integrity and user interface are quite...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

There is a lack of clinical data in MedInsight Value-Based Care Platform. We use another population...

Comment Tone Negative
Pillars Loyalty, Product
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Director

The data science in the solution is strong. Other solutions may have more bells and whistles out of...

Comment Tone Positive
Pillars Product
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Director

Some things are better than others in terms of functionality. We are really enjoying our data...

Comment Tone Positive
Pillars Product
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Director

There are some data integrity things we hoped would get caught ahead of us. The vendor's team is...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

MedInsight is transparent. If something is going to take longer or didn't work this month, they at...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

MedInsight has a lot of things, and there are a lot of things we could be using that are on their...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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VP/Other Executive

One challenge is the pace at which updates are coming and the business impact of those changes....

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Part of the benefit of using MedInsight is that they have a consulting division. When we give them...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

MedInsight has been doing a lot of implementations and product updates lately. Those are great, and...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

By using MedInsight, we have seen standardization across all of our contracts, and we are able to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

When we need training, MedInsight gives it to us. They are just bad about understanding that we need...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We like the flexibility in MedInsight's system because we can turn off and on various tools pretty...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Our MedInsight contact will pick up the phone anytime we want. We can reach out to the vendor if we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

If we can't produce something in the system that MedInsight says we should be able to, it is hard to...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

MedInsight is the primary tool that we use to identify opportunities and assess our impact.

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Director

I find MedInsight's system to be a little clunky to use, but I don't know whether that is because of...

Comment Tone Negative
Pillars Loyalty, Operations
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VP/Other Executive

Recently, we submitted a support ticket, and it took a while to be resolved. MedInsight's support...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I do not have regular meetings with MedInsight. I do not interact with them a whole lot. I have been...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

MedInsight has kept all the promises that they have made to us. We don't get charged for extra...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

I'm having issues with MedInsight Value-Based Care Platform's product design. I’m not a fan. We have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

When it comes to training, MedInsight often refers to documented materials in their reference...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

There are folks who say that MedInsight is a gold standard, but for the price of the solution, I...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

We heard about how well MedInsight does integrations, and that was one of the primary reasons we...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

MedInsight Value-Based Care Platform's stability, reliability, and responsiveness are great....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We really only deal with a couple of people at MedInsight. I don't really interact with the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

MedInsight Value-Based Care Platform is our only source of truth for HEDIS, so it serves that need....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We use MedInsight's tools quite a bit. The vendor sold us a full package, but in practice, we only...

Comment Tone Positive
Pillars Culture, Value
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Director

A lot of MedInsight's integration with our EHR is quite exciting. As we leverage our EHR's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

MedInsight tends to focus on in-depth, skilled users. For casual users, MedInsight's system is...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

The responsiveness of the solution has been affected ever since our most recent upgrade. The raw...

Comment Tone Negative
Pillars Relationship, Product
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Director

The solution is claims based. We would like to see AI technologies implemented, and we need more...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Within reason, MedInsight is proactive, but I find that much of what they do is reactive. We usually...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

When it comes to support, our main contact from MedInsight is responsive, but we have faced...

Comment Tone Negative
Pillars Relationship
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Director

MedInsight keeps 80% of their promises. They promise to address concerns and issues in a reasonable...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

MedInsight charges for changes in file formats if we have additional members.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

MedInsight provides either self-taught or instructor-led training. They provide an introduction to...

Comment Tone Negative
Pillars Operations
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Director

The solution works as promoted because the benchmarks the vendor has created and what the solution...

Comment Tone Positive
Pillars Culture, Product
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Manager

The claims ingestion process, regardless of the format it comes in, is quite straightforward,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We definitely aren’t traditional users of the platform, and we have required a lot of custom support...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The system drives tangible outcomes because of the speed of claims analysis that we wouldn't be able...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I have had some issues with logging in, and I get a response pretty rapidly every time, but it...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

We had some bumps in the road at the beginning, and those have been smoothed out. Now, we have a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The system doesn't talk to the rest of our tech stack. We work with a custom output and then...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Most of the upgrades MedInsight is putting in place are meant to meet more of their typical clients'...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

The system is super straightforward in terms of exploring the claims data. The functionality is...

Comment Tone Negative
Pillars Product, Value
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Manager

The person we work with is great and responsive. We have a standing meeting with the vendor so that...

Comment Tone Positive
Pillars Relationship
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Manager

When we were first coming on board and sort of wrapping our arms around how our use case is a little...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

The system is very expensive, but I do think we have gotten a lot of value out of it. We probably...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I would recommend the product, with obvious considerations around the budget and exactly what needs...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There are a lot of internal dependencies that make whether the product is part of our long-term...

Comment Tone Negative
Pillars Loyalty
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Manager

The way in which we have been able to incorporate custom metrics into the platform itself has...

Comment Tone Negative
Pillars Relationship, Product
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Manager

We have a very clear sense of exactly what we are going to be charged and when.

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

Based on our experiences with the MedInsight Value-Based Care Platform, I expect to see greater...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

MedInsight Value-Based Care Platform is a great product for ad-hoc analytics. It gives us the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

MedInsight has a Spirit Airlines kind of model. As we have asked for different things that I thought...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

MedInsight’s support has been very supportive. I think we would not be as successful as we have been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight Value-Based Care Platform does work as promoted. MedInsight Value-Based Care Platform is...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

MedInsight Value-Based Care Platform’s data mart supports our integration goals. I think integration...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We do have to have some training in MedInsight Value-Based Care Platform and understand what we are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I would buy MedInsight Value-Based Care Platform again. However, there is more of an analytic layer...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

Prior to the RFP, the solution we used was tied to a payer and didn’t allow us to grow with other...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The implementation took longer than expected, partly due to the platform adapting to specialized...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

MedInsight has been collaborative and fair, avoiding unnecessary charges and staying responsive....

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

The MedInsight platform’s usability continues to improve. Currently, users navigate two separate...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Our organization implemented the MedInsight platform to support value-based contracting, with nearly...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The AI tool is a great example of the vendor being proactive because no one was asking for it. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight meets with us once a year to go through what our organization and corporate goals are for...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The ease of use is good. I have people on my team that have no SQL skills and cannot code, and I...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

In terms of executive involvement, I had a conversation with an executive recently and then one with...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

The system absolutely delivers outcomes. We have had a lot of outcomes. We are in downside risk...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

I would 100% recommend the system. In our organization, we do a lot of programming, and we use...

Comment Tone Positive
Pillars Culture, Product, Value
Evaluation Unrated

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Director

In terms of the product working as promoted, it isn’t that I expect it to do something that it is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The product functionality meets our needs, and MedInsight works to keep that high. If we find an...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

For training, MedInsight knows what their people need to know, and they are really good at making...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I hate to give the vendor all high scores because it doesn’t look sincere, but I can’t think of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight avoids charging for every little thing. We have a flat rate. They tell us exactly what is...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

The main opportunity for MedInsight to improve is by providing a suite of options for the entire...

Comment Tone Negative
Pillars Culture, Loyalty
Evaluation Unrated

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Director

Interestingly, we actually had chosen a different platform in the RFP process. We did a lot of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

MedInsight is so engaging. With the whole implementation process and onboarding of our team,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We were already using some other MedInsight modules throughout the system. We had a long-standing...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We use MedInsight Value-Based Care Platform for all of our value-based care contracts, including...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CFO

MedInsight Value-Based Care Platform is only for sophisticated users. It unfortunately isn’t easy...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CFO

This solution is a foundational capability. We can’t be in value-based care without it. There are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CFO

This solution is a data warehouse that is many years old. It has worked the same since it came out....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

The biggest benefit that we have with MedInsight Value-Based Care Platform is the ability to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I would like to have MedInsight Value-Based Care Platform all in one interface. Right now, if I go...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

During the implementation, we had almost daily phone calls and reports with MedInsight where we...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The implementation for MedInsight Value-Based Care Platform was one of the smoothest that I have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We are looking to expand our use of the MedInsight Value-Based Care Platform because, several years...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

The system isn't as intuitive as it could be. There is a clear opportunity to enhance the system's...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

MedInsight Value-Based Care Platform could increase their analytic accelerators. MedInsight creates...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

MedInsight Value-Based Care Platform's value proposition is with the identification of adverse...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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