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MedInsight Value-Based Care Platform Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We've gone through the training for the solution, but it's more of a walkthrough than actual...
With MedInsight Value-Based Care Platform, it has taken longer for MedInsight to resolve issues...
MedInsight Value-Based Care Platform allows us to drill down to the member level, but it doesn't...
I do think MedInsight is definitely trying to improve MedInsight Value-Based Care Platform, based on...
MedInsight has amazing customer support and responsiveness. They standardize disparate payer claims...
MedInsight has been pushing out a lot of new things, and that has been great. But I don’t have...
If the system had more readmission drill down, then we wouldn’t be building a solution. We sometimes...
My current challenge is having the staff to fully utilize the data. It’s internal staffing, not...
To improve training, MedInsight needs to have a little more technical depth. The university provides...
The vendor is really solid in their depth of research and knowledge. They're steady and stable. When...
Whenever we ask for an add-on or solution to a problem, there's always a lot of cost. It's hard to...
We chose MedInsight because of the relationship we had with them at a health system level. They had...
MedInsight doesn’t train us. The people who use MedInsight's system know how to work in claims...
Support with MedInsight has been terrible. They’ve missed every deadline in the last year. They need...
MedInsight really needs to get more into the raw coding of claims. They do a lot of really good...
For what we purchased and what the system does, the capability is good. But there are a lot of...
My advice for others is to make sure they have all their data sources organized and cleaned up as...
MedInsight doesn't really have a formal training program. We just sit down with one of their...
The support is excellent. I've never had a problem with it. When I have an issue, the support people...
Previously, we were really impressed by the ETL process and data-quality audits that allowed us to...
I'm not entirely certain what the future of this sort of analysis with MedInsight looks like for us....
As the variables in our data set evolved, we weren't always updated by MedInsight on the changes...
There may be misalignment in how the vendor is staffed and what our expectations are. When we ask...
We eventually got where we needed to go with the price. We have a very fair contract with MedInsight...
One pain point with MedInsight is getting to some of the clinical information. I've used the...
MedInsight started rolling out some kind of AI, but it wasn't on our data. It was just questions on...
For someone who is beginning in value-based care, the data from MedInsight is very helpful. It's...
The MedInsight team that supports us listens, and they do offer solutions.
We're not using MedInsight for the clinical stuff, so that's a piece that's missing. I know the...
MedInsight has a lot of training online now. It's one thing for an end user to have training, but if...
MedInsight is a great partner. We really find a lot of value in the work that they do. We have a...
We live in a fee-for-service and value-based care world, so MedInsight can help show that balance...
There is an interest and an appetite from MedInsight to continue to create additional value for...
MedInsight is very transparent about finances and remediation. They do tremendous work on QA checks...
MedInsight has really good analytics capabilities. The data integrity and user interface are quite...
There is a lack of clinical data in MedInsight Value-Based Care Platform. We use another population...
The data science in the solution is strong. Other solutions may have more bells and whistles out of...
Some things are better than others in terms of functionality. We are really enjoying our data...
There are some data integrity things we hoped would get caught ahead of us. The vendor's team is...
MedInsight is transparent. If something is going to take longer or didn't work this month, they at...
MedInsight has a lot of things, and there are a lot of things we could be using that are on their...
One challenge is the pace at which updates are coming and the business impact of those changes....
Part of the benefit of using MedInsight is that they have a consulting division. When we give them...
MedInsight has been doing a lot of implementations and product updates lately. Those are great, and...
By using MedInsight, we have seen standardization across all of our contracts, and we are able to...
When we need training, MedInsight gives it to us. They are just bad about understanding that we need...
We like the flexibility in MedInsight's system because we can turn off and on various tools pretty...
Our MedInsight contact will pick up the phone anytime we want. We can reach out to the vendor if we...
If we can't produce something in the system that MedInsight says we should be able to, it is hard to...
MedInsight is the primary tool that we use to identify opportunities and assess our impact.
I find MedInsight's system to be a little clunky to use, but I don't know whether that is because of...
Recently, we submitted a support ticket, and it took a while to be resolved. MedInsight's support...
I do not have regular meetings with MedInsight. I do not interact with them a whole lot. I have been...
MedInsight has kept all the promises that they have made to us. We don't get charged for extra...
I'm having issues with MedInsight Value-Based Care Platform's product design. I’m not a fan. We have...
When it comes to training, MedInsight often refers to documented materials in their reference...
There are folks who say that MedInsight is a gold standard, but for the price of the solution, I...
We heard about how well MedInsight does integrations, and that was one of the primary reasons we...
MedInsight Value-Based Care Platform's stability, reliability, and responsiveness are great....
We really only deal with a couple of people at MedInsight. I don't really interact with the...
MedInsight Value-Based Care Platform is our only source of truth for HEDIS, so it serves that need....
Commentary Summary
Comment Type Breakout