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Expanse Ambulatory EHR Commentary
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Subject Expert
Chris Clune
Engagement Partner
KLAS Engagement Partner - Chris Clune
 

Commentary Summary

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User Commentary

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Director

If providers are considering Expanse Ambulatory EHR, I would just recommend physician involvement in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The ease of use is a good strength of Expanse Ambulatory EHR. It's easy to pick up. It's pretty much...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I would like to see an improvement in our referral management program. It's more ambulatory focused...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I know MEDITECH has better options out there than the product we have. It's just that my...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We have access to a training module on MEDITECH's site, so we can go in and get training videos. The...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Our organization has a good relationship with MEDITECH. They're listening to us. They are making...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

On one hand, the customization of Expanse Ambulatory EHR and being able to do certain things as we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

As with any support, sometimes we get excellent analysts with MEDITECH, and they are helpful and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The reason we went to MEDITECH on the ambulatory side was less strategic around doing our due...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

It’s so painful to change EMRs that we’re probably going to stick with MEDITECH.

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

MEDITECH relied heavily on consultants to train our organization when we went live with them. Those...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

MEDITECH is a very large organization, so they can't steer or pivot quickly. Due to their...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

MEDITECH needs to do a lot of work on their EMR. Their ambulatory EMR is a bastardized version of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

MEDITECH’s reporting is lacking pretty significantly, so they need to change that. They’re using a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

One thing we're starting to use a good bit is an AI agent to help craft notes, and MEDITECH has...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CIO

MEDITECH got it right with Expanse Acute Care EHR and Expanse Ambulatory EHR. I have a better order...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

MEDITECH has been superb. At one point, they told us we weren't running things right. They said...

Comment Tone Positive
Pillars Culture, Relationship, Operations
Evaluation Unrated

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CIO

With Epic, we can get third parties to help us get things done to meet timelines. With MEDITECH,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

What MEDITECH is doing with AI is good. They've been working in that area for a long time. Our...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

MEDITECH is giving us back the ability to manage the APIs that go in and out of the system and how...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

What I like most about the system is all the clinical documentation and order management. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I’d like MEDITECH to help us understand how our users use the system. In Epic's EHR, there are...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CIO

Many EHR vendors are wannabes because their systems don't integrate. Companies buy products and try...

Comment Tone Negative
Pillars Product
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CIO

I love that Expanse Ambulatory EHR operates as a single platform and that we don't have to interface...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

MEDITECH's support is very spotty, and there are long delays before we get issues resolved. Also, I...

Comment Tone Negative
Pillars Relationship, Product
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Director

It's my understanding that MEDITECH used to have on-premises training, so people would fly to Boston...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

The majority of innovation I’ve seen has come from MEDITECH’s partners, not directly from MEDITECH....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

I think MEDITECH is appropriately priced for what they provide. But when we start adding up all...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

The partnership with MEDITECH is pretty transactional. It’s gotten a little bit better. They have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

The clinicians have enjoyed some of the improvements to the solution once they got used to the...

Comment Tone Positive
Pillars Product
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CIO

MEDITECH just doesn't have a structured training curriculum. Epic has a very structured approach,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

The training program for Expanse Ambulatory EHR is extremely long, but I know the vendor has...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

There are only three players anybody would pursue to have one patient, one record, and those vendors...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

The number-one area where MEDITECH is lacking relative to Epic is the tool sets for the providers,...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

If we look at the ambulatory area, MEDITECH has made great strides with their ambulatory product....

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

MEDITECH is open with their interoperability. We have choices for ambient AI vendors, and because of...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

I would normally rate MEDITECH’s support with a top score, but I have to drop it a bit because their...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

What's working well with Expanse Ambulatory EHR is the interoperability with the inpatient side....

Comment Tone Positive
Pillars Product, Value
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VP/Other Executive

MEDITECH is trying when it comes to development and innovation. They're a product development...

Comment Tone Negative
Pillars Culture, Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

In the MEDITECH ambulatory space, even though they have EHRs for both acute and ambulatory spaces...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

We just transitioned over to regular support from MEDITECH, and it has actually been pretty good....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

MEDITECH took over our ambulatory space. We had patient records in different systems and wanted to...

Comment Tone Negative
Pillars Product
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CIO

Quite a few of our doctors took to Expanse Ambulatory EHR very easily. As an organization, we have...

Comment Tone Positive
Pillars Product
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CIO

Expanse Ambulatory EHR is behind when it comes to some of the capabilities we have on the acute...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CIO

We would like MEDITECH to improve the searchability in Expanse Ambulatory EHR, as well as the...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CIO

We signed up for Expanse Ambulatory EHR with licensing per provider. Every couple of months,...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

We have to go through the first level of support before anything moves forward, and that can be...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Because of our support, we have to go through our hosting partner first, and if they can’t figure...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The vendor keeps restructuring. We had a really good account manager, and MEDITECH took that person...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

It seems like the vendor is coming along and getting more robust with AI and some of the newer features....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Within the last year, the response time on our tickets has not been great. Some of the support teams...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

MEDITECH's system is very affordable on the market and provides the function that we need. I would...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CIO

I don't really know whether the vendor has a great training program. They don't really train. They...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

There is always room for growth in our EHR. The vendor is working on their AI capabilities within...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We did have trainers come on-site, and the people MEDITECH had in front of us couldn't answer the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

MEDITECH redeveloped Expanse Ambulatory EHR a few years ago, and it is good, but MEDITECH is still...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The online training modules for Expanse Ambulatory EHR are okay, but very generic. MEDITECH partners...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

MEDITECH has a lot of information available, but sometimes it is just generic information, so it...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Expanse Ambulatory EHR is a good solution, especially for smaller facilities. MEDITECH has done a...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

With Expanse Ambulatory EHR, we have definitely had improvements in documentation and time spent...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I feel like the vendor kind of nickel-and-dimes us on new technology that is coming out and has to...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Nurse

I have never heard any buzz about MEDITECH nickel-and-diming, and we have other vendors who do...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Nurse

MEDITECH takes the inpatient stuff a little more seriously than clinic stuff. We just have to deal...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Nurse

If I were looking at the market today, I would go with MEDITECH again for the value. Also, they have...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

Some of Expanse Ambulatory EHR's workflows could benefit from more customization. Sometimes we have...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

As an IT person who is a little cynical about products delivering everything, I don't have huge...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We have escalation paths, and there are instances where the vendor's support has been slower than we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MEDITECH is good at resolving things that are broken when they agree that those things are broken....

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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CIO

MEDITECH’s initial training team is top-notch.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

Expanse Ambulatory EHR's functionalities are not that bad; in fact, they are actually pretty good....

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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CIO

MEDITECH’s support team needs a serious overhaul. Their sales team lies. MEDITECH needs to get their...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMIO

MEDITECH has made a couple of enhancements in terms of their evolution. Their problem list has been...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CMIO

MEDITECH is partnered with one of our other vendors, and that has been good. We are looking forward...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMIO

MEDITECH continues to develop the system to be increasingly efficient and functional. They continue...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Expanse Ambulatory EHR was my top choice due to its interoperability and affordability for rural...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

I would like MEDITECH to have more transparency around interface costs and add-on fees, especially...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

Specialist support team turnaround times aren’t consistent with MEDITECH. They don’t always meet...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

We wouldn't buy Expanse Ambulatory EHR again because of the expense. There are cheaper platforms out...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Nurse

Our implementation of Expanse Ambulatory EHR was a bit rocky. MEDITECH has learned some things. The...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Nurse

We are not a big enough hospital to have Epic's EHR, so we could never get it. We wouldn't really...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Nurse

MEDITECH charges for a lot of things, but I wouldn't say they charge for every little thing. The...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

It is no secret that MEDITECH's ambulatory solution is a maturing product. It isn't bad. It has come...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I personally don't have executive involvement with MEDITECH, but I know that some of our senior...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

In terms of training, MEDITECH tends to just fall back on attaching a document when sometimes...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We still don’t have any additional interfaces for Expanse Ambulatory EHR. We can’t do any vital-sign...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

MEDITECH has done a pretty good job with their regulatory work to make sure that we know that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our people seem to like Expanse Ambulatory EHR; the documentation piece works well. The benefit of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

From a technical perspective, nothing has really changed regarding a certain problem we have with...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

We are not in the market or considering any other EMRs. And MEDITECH Expanse is going to be ours for...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CIO

At go-live, at best, customers are at 35% of the functional capabilities they put up. Training then...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

I can call executives at MEDITECH 24/7/365, and they will actually answer the phone. If I page or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

The number-one benefit of using multiple solutions from MEDITECH is that we have world-class...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

Regarding proactive service, MEDITECH is awesome. They blow Epic away. MEDITECH is very tight and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We are moving away from Expanse Ambulatory EHR because another vendor's system offers a lot of...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CIO

The benefits our organization has realized by using multiple solutions from MEDITECH are really all...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

The service from MEDITECH is good. I’m happy with how they have things structured with dedicated...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

MEDITECH is trying to address interoperability with their product called Traverse. Interoperability...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

If there is one area MEDITECH could improve, it would be developing more for the therapy side. We...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

Expanse Ambulatory EHR is affordable and newer, and it doesn’t have an old DOS look or boxy feel....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CFO

MEDITECH is doing the hospital and emergency room side of things and the clinic side of things. So...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CFO

Everything is functioning. I wish the system were functioning as it should be. One area where we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CFO

Whether I would buy the system again is a tough question. I think the answer would be a hesitant...

Comment Tone Neutral
Pillars Loyalty, Product
Evaluation Unrated

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CFO

A couple of guys will want to carry iPads versus laptops and push the buttons in MEDITECH Expanse....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CFO

Because we are on one build, there is a certain issue that makes it hard for other hospitals to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

If someone were to ask me about MEDITECH, I would tell them about the system's ease of use. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

There are always things that MEDITECH can improve on, especially when it comes to the AI things that...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

The outcome we have realized using multiple solutions from MEDITECH is a longitudinal patient...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

We went with Expanse Ambulatory EHR because we were already on MEDITECH's system in the inpatient...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

A lot of EHRs have embedded AI, even just for dictation. MEDITECH doesn't have that. MEDITECH is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

The MEDITECH implementation was brutal, to say the least. It is tough for any EHR to get implemented...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Expanse Ambulatory EHR has a very tough implementation process. It is very difficult to build the...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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