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Expanse Ambulatory EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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CIO

Product

The biggest change for us lately is the stability of Expanse Ambulatory EHR; it has been a lot...

Oct 2024
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CMIO

Loyalty, Product

The system's interface is user friendly. I think MEDITECH has put a lot of work into making the...

Oct 2024
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CMIO

Relationship, Operations

We have had to contact MEDITECH several times to get certain things figured out. If one organization...

Oct 2024
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CMIO

Product

In terms of things that I would try to improve in the system, there are some medication ordering...

Oct 2024
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CMIO

Relationship, Operations

Working with MEDITECH has been good. MEDITECH is really good at holding conferences and getting...

Oct 2024
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Director

Relationship, Operations

We are still trying to learn Expanse Ambulatory EHR because it is new to us, so it needs some...

Aug 2024
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Director

Product

Expanse Ambulatory EHR does not have a lot of functionality for multispecialty groups. I don't know...

Aug 2024
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Director

Operations, Product

I like the view of Expanse Ambulatory EHR. It is easy to maneuver, so it is user friendly. It is...

Aug 2024
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Director

Product

For my satisfaction with Expanse Ambulatory EHR to increase, we would need more engagement and...

Aug 2024
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Director

Value

MEDITECH charges more for things that I think are basic. If there is a referral dashboard that we...

Aug 2024
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Analyst/Coordinator

Relationship

We have someone assigned to us, but that person clearly has no power. The vendor calls that person...

Aug 2024
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Analyst/Coordinator

Operations, Product, Value

The system is very good for people who know how to use it. MEDITECH provides very good value when it...

Aug 2024
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Analyst/Coordinator

Culture, Operations

When the vendor's salespeople come to us and tell us about all of the great things that the system...

Aug 2024
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CIO

Operations, Product

I wasn't here for the initial go-live of the product, but when we did the upgrades, MEDITECH was...

Aug 2024
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CIO

Operations, Product

The current functionality in Expanse Ambulatory EHR is not the greatest, but that is not all...

Aug 2024
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CIO

Relationship

Sometimes it is difficult to get MEDITECH support representatives on the phone. They are in that...

Aug 2024
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CIO

Loyalty, Relationship

We will stick with MEDITECH. We have had a great relationship and have been with them for many...

Jul 2024
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CIO

Loyalty, Relationship

For us, MEDITECH is a truly integrated one-stop shop. MEDITECH is pretty competitive with the three...

Jul 2024
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CIO

Loyalty, Operations, Product

Expanse Ambulatory EHR is the newer platform, so when we first went live with it, our physicians...

Jul 2024
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Analyst/Coordinator

Product

Right now, when a patient comes in and has lab orders that our providers order, we have Expanse...

Jun 2024
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Analyst/Coordinator

Loyalty, Product

With Expanse Ambulatory EHR, we can customize so much and get the workflow to how we want it because...

Jun 2024
||
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Analyst/Coordinator

Operations, Product

I probably would look at Epic just for the ambulatory side. I have heard some things about them...

Jun 2024
||
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Analyst/Coordinator

Operations, Product

Expanse Ambulatory EHR is a very robust system, and it takes quite a bit to train end users. There...

Jun 2024
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CIO

Product

MEDITECH is challenging at times. My biggest frustration with them is the lack of usable APIs. Their...

May 2024
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CIO

Product

Something that would be really helpful with MEDITECH is integration between modules. The integration...

May 2024
||
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CMIO

Product

MEDITECH really hasn't done much in the ambulatory space around some of their core functionality,...

Apr 2024
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CMIO

Loyalty, Product

The system is pretty easy to use. Once we know how to use it, there are not a lot of surprises, and...

Apr 2024
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CMIO

Product

If I were a standalone community hospital and I needed a decent EMR, I would choose MEDITECH’s...

Apr 2024
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Director

Culture, Value

With Expanse Ambulatory EHR, the vendor doesn't necessarily charge us for everything, but everything...

Apr 2024
||
(0)
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Director

Operations

We train ourselves on the system, but I don't know whether we really need ongoing training at this...

Apr 2024
||
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Director

Culture, Loyalty, Product

Expanse Ambulatory EHR works as promoted, but there are a few things there. I will probably never be...

Apr 2024
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Director

Relationship

MEDITECH does really well with support. They are very receptive and available. I don't work with the...

Apr 2024
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CIO

Loyalty, Operations, Product

We implemented the Expanse EHR pretty early on, and it has come along some in the last few years. I...

Apr 2024
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CISO

Relationship, Product

There are a few challenges with MEDITECH. One is the proprietary nature of the database. That makes...

Apr 2024
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CMIO

Loyalty, Operations

We went with MEDITECH because they were the cheapest and they didn't have any required training....

Apr 2024
||
(0)
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CMIO

Relationship, Operations

My experience with MEDITECH is that they are overwhelmed by our size and technical expertise. They...

Apr 2024
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(0)
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CMIO

Product

The product is simple. It is highly integrated with the hospital's system, but it is not very...

Apr 2024
||
(0)
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Nurse

Relationship

Some of the vendor's support people are really good and some are not. I think the world has been so...

Apr 2024
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(0)
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Nurse

Relationship

The vendor has helped us with meeting all of the many things we have to report for CMS.

Apr 2024
||
(0)
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Director

Relationship, Product

Even just overall with MEDITECH’s support, I sometimes seem to have to escalate cases a little more...

Mar 2024
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Director

Value

For the most part, MEDITECH does avoid charging for every little thing. It is really interfaces and...

Mar 2024
||
(0)
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Director

Operations, Product

One of the challenges is that MEDITECH has a lot of standard content that they talk about, but the...

Mar 2024
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Director

Operations

MEDITECH does have a lot of tutorials; they are just not always up-to-date. The vendor has things...

Mar 2024
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Director

Loyalty, Product, Value

We are definitely getting to a higher satisfaction level with Expanse Ambulatory EHR; things have...

Mar 2024
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Analyst/Coordinator

Product

One area of improvement I would like to see is a better capability to associate lab tests or...

Mar 2024
||
(0)
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Analyst/Coordinator

Value

The cost aspect is what makes MEDITECH stand out. They offer a bundle. From the front door to the...

Mar 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

There are some flaws with the product in terms of extra clicks and integration, but the product has...

Mar 2024
||
(0)
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CIO

Loyalty, Operations, Product

We have had huge problems with the upgrades. If we look at other vendors, their typical downtime...

Mar 2024
||
(0)
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CIO

Relationship

MEDITECH has one extremely proactive person, but I don't see that from the rest of the organization....

Mar 2024
||
(0)
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CMIO

Product

The interoperability between each care setting is a strength, and the system is very easy to use. It...

Mar 2024
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(0)
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CMIO

Product

I would like the portal to allow me to send and receive documents. I can receive a PDF document and...

Mar 2024
||
(0)
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CIO

Loyalty, Product

Expanse Ambulatory EHR is getting there in terms of maturity. The solution is doing what it is...

Feb 2024
||
(0)
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CIO

Relationship, Product

One thing MEDITECH needs to continue to improve on is their infrastructure, like servers, storage,...

Feb 2024
||
(0)
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CIO

Relationship

The MEDITECH customer service people do really well. We don’t have to escalate issues to our...

Feb 2024
||
(0)
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Manager

Relationship, Operations

The best practices that MEDITECH has are typically not the best practices. Guidance from them was...

Jan 2024
||
(0)
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Manager

Relationship, Operations

With our last update, we had a ton more resources from MEDITECH, which helped us.

Jan 2024
||
(0)
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CNO

Relationship, Product

Overall, we have been very satisfied with the product. It gives us what we are looking for. We have...

Jan 2024
||
(0)
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CNO

Relationship

The vendor is very open to new ideas. We have been able to bring some things to them and ask for...

Jan 2024
||
(0)
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Director

Product

Expanse Ambulatory EHR has become a more stable product, and the difference is night and day. The...

Dec 2023
||
(0)
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Director

Product

One of Expanse Ambulatory EHR’s downfalls is speed related; we still have an ongoing struggle with...

Dec 2023
||
(0)
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Manager

Operations, Product

The good news is there is a fairly short time until the rollout. The bad news is that there are many...

Dec 2023
||
(0)
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Director

Value

MEDITECH does tend to nickel-and-dime a bit, but I feel like the prices are still fair.

Dec 2023
||
(0)
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Director

Relationship

MEDITECH’s specialists for Expanse Ambulatory EHR are extremely lacking right now. The vendor has a...

Dec 2023
||
(0)
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Director

Relationship

We have calls with some high-level folks at MEDITECH where we can work through our priority list of...

Dec 2023
||
(0)
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Director

Relationship, Product

It seems like every priority pack we take with an update in Expanse Ambulatory EHR causes something...

Dec 2023
||
(0)
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Director

Operations

For training in Expanse Ambulatory EHR, MEDITECH does a road map series; they provide education and...

Dec 2023
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(0)
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Director

Operations

MEDITECH’s training for Expanse Ambulatory EHR is usually a little late. Sometimes they do webinars...

Dec 2023
||
(0)
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Director

Product

Some of the basic functionality in Expanse Ambulatory EHR does not work effectively. There is not a...

Dec 2023
||
(0)
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Director

Product, Value

We have been able to partner with other organizations through Expanse Ambulatory EHR, so we have a...

Dec 2023
||
(0)
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Director

Loyalty, Product

A lot of the new items that MEDITECH is adding to Expanse Ambulatory EHR really fit into our vision....

Dec 2023
||
(0)
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Director

Relationship, Product

The ease of use is hard to determine with MEDITECH's EHR. I'm computer-literate, so I think Expanse...

Dec 2023
||
(0)
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Director

Relationship

MEDITECH’s support team could always use some improvement, and they have a long turnaround. I'm...

Dec 2023
||
(0)
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Director

Operations, Product

Once someone learns the product, it is pretty easy to use and pretty easy to learn. We get comments...

Nov 2023
||
(0)
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Director

Relationship

We can work with anyone at MEDITECH. We escalate things if we need to and bring them to our account...

Nov 2023
||
(0)
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Director

Product

The product is easy to use. It is easy to flip between the acute side and the ambulatory side. The...

Nov 2023
||
(0)
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Director

Operations, Product

We would like health management in Expanse Ambulatory to be better. Also, registries have always...

Nov 2023
||
(0)
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Director

Product

We can do documentation very quickly in Expanse Ambulatory EHR. The system's customization options...

Nov 2023
||
(0)
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Director

Product

The vendor's ambulatory orders are better than their acute orders, but I still don't think they are...

Nov 2023
||
(0)
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Director

Product

We would like to have the ability to automate more things in the system, like barcode scanners. We...

Nov 2023
||
(0)
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Director

Operations, Product

MEDITECH could provide better instructional videos or more details that are specific to user...

Nov 2023
||
(0)
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Director

Product, Value

A lot of the efficiencies that we see in the system with ordering and chart-navigation could be more...

Nov 2023
||
(0)
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Director

Loyalty, Relationship, Product

I suspect that MEDITECH will go through a bit of a downgrade because we have seen a lot of other EHR...

Nov 2023
||
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