Expanse Ambulatory EHR Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship, Product
In the MEDITECH ambulatory space, even though they have EHRs for both acute and ambulatory spaces...
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Relationship, Operations
We just transitioned over to regular support from MEDITECH, and it has actually been pretty good....
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Product
MEDITECH took over our ambulatory space. We had patient records in different systems and wanted to...
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Product
Quite a few of our doctors took to Expanse Ambulatory EHR very easily. As an organization, we have...
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Operations, Product
Expanse Ambulatory EHR is behind when it comes to some of the capabilities we have on the acute...
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Product, Value
We would like MEDITECH to improve the searchability in Expanse Ambulatory EHR, as well as the...
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Culture
We signed up for Expanse Ambulatory EHR with licensing per provider. Every couple of months,...
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Relationship, Product
We have to go through the first level of support before anything moves forward, and that can be...
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Relationship
Because of our support, we have to go through our hosting partner first, and if they can’t figure...
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Relationship
The vendor keeps restructuring. We had a really good account manager, and MEDITECH took that person...
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Loyalty, Product
It seems like the vendor is coming along and getting more robust with AI and some of the newer features....
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Relationship
Within the last year, the response time on our tickets has not been great. Some of the support teams...
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Relationship, Value
MEDITECH's system is very affordable on the market and provides the function that we need. I would...
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Operations
I don't really know whether the vendor has a great training program. They don't really train. They...
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Loyalty, Product
There is always room for growth in our EHR. The vendor is working on their AI capabilities within...
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Operations
We did have trainers come on-site, and the people MEDITECH had in front of us couldn't answer the...
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Product
MEDITECH redeveloped Expanse Ambulatory EHR a few years ago, and it is good, but MEDITECH is still...
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Operations, Value
The online training modules for Expanse Ambulatory EHR are okay, but very generic. MEDITECH partners...
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Operations
MEDITECH has a lot of information available, but sometimes it is just generic information, so it...
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Relationship, Product
Expanse Ambulatory EHR is a good solution, especially for smaller facilities. MEDITECH has done a...
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Product, Value
With Expanse Ambulatory EHR, we have definitely had improvements in documentation and time spent...
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Value
I feel like the vendor kind of nickel-and-dimes us on new technology that is coming out and has to...
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Value
I have never heard any buzz about MEDITECH nickel-and-diming, and we have other vendors who do...
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Relationship, Product
MEDITECH takes the inpatient stuff a little more seriously than clinic stuff. We just have to deal...
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Loyalty, Value
If I were looking at the market today, I would go with MEDITECH again for the value. Also, they have...
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Relationship, Product
Some of Expanse Ambulatory EHR's workflows could benefit from more customization. Sometimes we have...
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Loyalty, Product
As an IT person who is a little cynical about products delivering everything, I don't have huge...
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Relationship
We have escalation paths, and there are instances where the vendor's support has been slower than we...
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Culture, Relationship
MEDITECH is good at resolving things that are broken when they agree that those things are broken....
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Operations
MEDITECH’s initial training team is top-notch.
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Culture, Product
Expanse Ambulatory EHR's functionalities are not that bad; in fact, they are actually pretty good....
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Relationship
MEDITECH’s support team needs a serious overhaul. Their sales team lies. MEDITECH needs to get their...
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Relationship, Product
MEDITECH has made a couple of enhancements in terms of their evolution. Their problem list has been...
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Loyalty
MEDITECH is partnered with one of our other vendors, and that has been good. We are looking forward...
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Relationship, Product
MEDITECH continues to develop the system to be increasingly efficient and functional. They continue...
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Loyalty, Product, Value
Expanse Ambulatory EHR was my top choice due to its interoperability and affordability for rural...
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Culture, Value
I would like MEDITECH to have more transparency around interface costs and add-on fees, especially...
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Relationship
Specialist support team turnaround times aren’t consistent with MEDITECH. They don’t always meet...
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Value
We wouldn't buy Expanse Ambulatory EHR again because of the expense. There are cheaper platforms out...
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Operations
Our implementation of Expanse Ambulatory EHR was a bit rocky. MEDITECH has learned some things. The...
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Loyalty, Product, Value
We are not a big enough hospital to have Epic's EHR, so we could never get it. We wouldn't really...
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Value
MEDITECH charges for a lot of things, but I wouldn't say they charge for every little thing. The...
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Product
It is no secret that MEDITECH's ambulatory solution is a maturing product. It isn't bad. It has come...
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Relationship
I personally don't have executive involvement with MEDITECH, but I know that some of our senior...
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Operations
In terms of training, MEDITECH tends to just fall back on attaching a document when sometimes...
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Product
We still don’t have any additional interfaces for Expanse Ambulatory EHR. We can’t do any vital-sign...
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Relationship
MEDITECH has done a pretty good job with their regulatory work to make sure that we know that...
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Product
Our people seem to like Expanse Ambulatory EHR; the documentation piece works well. The benefit of...
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Relationship, Product
From a technical perspective, nothing has really changed regarding a certain problem we have with...
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Loyalty, Value
We are not in the market or considering any other EMRs. And MEDITECH Expanse is going to be ours for...
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Operations
At go-live, at best, customers are at 35% of the functional capabilities they put up. Training then...
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Relationship
I can call executives at MEDITECH 24/7/365, and they will actually answer the phone. If I page or...
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Product
The number-one benefit of using multiple solutions from MEDITECH is that we have world-class...
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Relationship
Regarding proactive service, MEDITECH is awesome. They blow Epic away. MEDITECH is very tight and...
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Loyalty
We are moving away from Expanse Ambulatory EHR because another vendor's system offers a lot of...
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Product, Value
The benefits our organization has realized by using multiple solutions from MEDITECH are really all...
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Relationship
The service from MEDITECH is good. I’m happy with how they have things structured with dedicated...
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Product
MEDITECH is trying to address interoperability with their product called Traverse. Interoperability...
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Product
If there is one area MEDITECH could improve, it would be developing more for the therapy side. We...
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Product, Value
Expanse Ambulatory EHR is affordable and newer, and it doesn’t have an old DOS look or boxy feel....
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Loyalty, Product
MEDITECH is doing the hospital and emergency room side of things and the clinic side of things. So...
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Product
Everything is functioning. I wish the system were functioning as it should be. One area where we...
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Loyalty, Product
Whether I would buy the system again is a tough question. I think the answer would be a hesitant...
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Product
A couple of guys will want to carry iPads versus laptops and push the buttons in MEDITECH Expanse....
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Product
Because we are on one build, there is a certain issue that makes it hard for other hospitals to...
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Product
If someone were to ask me about MEDITECH, I would tell them about the system's ease of use. The...
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Relationship, Product
There are always things that MEDITECH can improve on, especially when it comes to the AI things that...
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Product, Value
The outcome we have realized using multiple solutions from MEDITECH is a longitudinal patient...
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Loyalty, Product
We went with Expanse Ambulatory EHR because we were already on MEDITECH's system in the inpatient...
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Loyalty, Product
A lot of EHRs have embedded AI, even just for dictation. MEDITECH doesn't have that. MEDITECH is...
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Operations
The MEDITECH implementation was brutal, to say the least. It is tough for any EHR to get implemented...
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Operations, Product
Expanse Ambulatory EHR has a very tough implementation process. It is very difficult to build the...
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Culture, Relationship
MEDITECH keeps 95% of their promises. They are generally up-front when we ask whether we can do...
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Product, Value
Overall, MEDITECH's system is a pretty good, solid product for the price point. It provides pretty...
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Culture, Product
When we did our recent update, MEDITECH mentioned that multiple items should be included in the...
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Operations
The implementation of Expanse Ambulatory EHR didn't go so well. MEDITECH could improve by providing...
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Loyalty, Product
I personally wouldn't buy Expanse Ambulatory EHR again, but I know my IT team would. MEDITECH still...
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Operations, Product
I would suggest that MEDITECH get physician input when building the system. They should also learn...
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Product
What I like most about Expanse Ambulatory EHR is that our organization is in one system, so now we...
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Loyalty, Product
We put a lot of investment into setting MEDITECH Expanse up, and we won’t change from that anytime...
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Operations
MEDITECH needs to fix their training. The problem is that Epic’s training is really good, and...
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Relationship, Product
I have worked with other vendors, and MEDITECH’s interoperability openness is truly leading and very...
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Loyalty, Product
MEDITECH is releasing some advanced automation so that we don’t have to go to third parties for...
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Product
What is great about Expanse is that it is a single EMR. Our whole organization is on one EMR in one...
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Relationship
MEDITECH didn't deliver on the functionalities that we expected them to all the time, and there were...
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Loyalty, Product
Expanse Ambulatory EHR is doing a good job with the things that are in the system already, but it...
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Culture, Value
I feel like more things should have been included with the system. The cost was way too much for...
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Loyalty, Product
We were able to tweak the system to reduce pain points and provide measurable benefits based on our...
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Product, Value
Some benefits we have seen from using multiple solutions from MEDITECH are visibility of patient...
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Product
MEDITECH’s referral management application is in its infancy stage, so we haven't even gone live...
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Product
MEDITECH's virtual visit functionality needs a lot of optimization. It requires being launched from...
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Product
One big thing is the way that MEDITECH manages confidentiality. If a patient has multiple accounts...
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Value
With MEDITECH, every interface was a charge, and each interface for a facility tended to have its...
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Operations, Value
Expanse Ambulatory EHR is a great product. However, I would tell others going with it to hire their...
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Value
MEDITECH hasn't made it easy for existing customers to move to Expanse Ambulatory EHR. It isn't just...
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Product
When we purchased the system, we hoped that it would have the ability to integrate more effectively...
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Product, Value
By using multiple MEDITECH solutions, we have streamlined our technology. We have seen the vendor...
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Relationship, Product
MEDITECH's quality control is lacking. Every time the vendor upgrades something, we will find lots...
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Relationship
I appreciate MEDITECH's responses when we have issues.
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Loyalty, Operations, Product
We can tell that Expanse Ambulatory EHR is based on an old green screen. The information in the...
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Product
I have some beef with MEDITECH's lab right now. MEDITECH needs better integration of outpatient...
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Product
Some benefits of having Expanse Ambulatory EHR and other MEDITECH solutions are having shared...
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Operations, Product
I have talked to some really hardcore Epic people, and they have said that MEDITECH's system is...
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Product, Value
A fully integrated system is a huge value for us when it works correctly. We see the challenges with...
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Loyalty, Value
MEDITECH's system has been our EHR for many years. In general, it works as promoted. Our feeling...
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Product
Generally, we are using third-party offerings because MEDITECH’s offerings lack functions and...
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Product
Our providers find the system's ambulatory side to be a little more user friendly than its acute...
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Operations
MEDITECH offers a knowledge base, resources, videos, and random trainings on what is upcoming. But...
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Product, Value
When we went to our most recent version of Expanse Ambulatory EHR, having one consistent view of the...
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Product, Value
We have MEDITECH's product because of the price point. We like Expanse Ambulatory EHR. We get things...
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Product
MEDITECH's standard reports could be a lot better. Users basically have to create their own. There...
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Relationship, Product
When there is a feature that we want in the system, it becomes an idea, and the vendor is painfully...
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Relationship
MEDITECH could make some progress with their support. They often just tell us to read the document...
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Operations, Product
For the most part, Expanse Ambulatory EHR is fairly intuitive and requires minimal training. The web...
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Loyalty, Relationship, Product
MEDITECH is headed in a good direction by staying up with current trends and trying to get ahead of...
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Product
With Expanse Ambulatory EHR, the flexibility of being able to customize things as we would like them...
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Relationship, Operations
MEDITECH could improve the people who are doing the support and training. Sometimes they don't...
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Operations, Product
The upgrades were pretty good. Nothing really substantially broke when the upgrades went in. But we...
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Product
Expanse Ambulatory EHR is too time-consuming, and we have to click through multiple screens....
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Culture, Relationship, Value
Expanse Ambulatory EHR was new when we rolled it out, so using it has been a bit of a struggle. But...
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Product
A few years ago, MEDITECH was a lot more innovative, and their updates were a lot quicker. Recently,...
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Relationship
MEDITECH is plagued by executive handcuffing. When we worked with people who were software...
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Culture, Value
Given that the price of Expanse Ambulatory EHR is fairly inexpensive in comparison to something like...
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Operations, Product
Expanse Ambulatory EHR did the job that it was supposed to do, and it was a pretty good product for...
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Relationship
MEDITECH’s customer support is typical. We get frontline support people, and getting to the next...
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Value
Expanse Ambulatory EHR is a good value. We get a pretty good-quality product for what we pay.
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Operations, Product
Our Expanse Ambulatory EHR platform is on premises, and since it is several years old, it is...
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