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Expanse Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)

Subject Expert
Chris Clune
Engagement Partner
KLAS Engagement Partner - Chris Clune
 

Commentary Summary

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User Commentary

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Director

If providers are considering Expanse Ambulatory EHR, I would just recommend physician involvement in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The ease of use is a good strength of Expanse Ambulatory EHR. It's easy to pick up. It's pretty much...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I would like to see an improvement in our referral management program. It's more ambulatory focused...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I know MEDITECH has better options out there than the product we have. It's just that my...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We have access to a training module on MEDITECH's site, so we can go in and get training videos. The...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Our organization has a good relationship with MEDITECH. They're listening to us. They are making...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

On one hand, the customization of Expanse Ambulatory EHR and being able to do certain things as we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

As with any support, sometimes we get excellent analysts with MEDITECH, and they are helpful and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The reason we went to MEDITECH on the ambulatory side was less strategic around doing our due...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

It’s so painful to change EMRs that we’re probably going to stick with MEDITECH.

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

MEDITECH relied heavily on consultants to train our organization when we went live with them. Those...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

MEDITECH is a very large organization, so they can't steer or pivot quickly. Due to their...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

MEDITECH needs to do a lot of work on their EMR. Their ambulatory EMR is a bastardized version of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

MEDITECH’s reporting is lacking pretty significantly, so they need to change that. They’re using a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

One thing we're starting to use a good bit is an AI agent to help craft notes, and MEDITECH has...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CIO

MEDITECH got it right with Expanse Acute Care EHR and Expanse Ambulatory EHR. I have a better order...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

MEDITECH has been superb. At one point, they told us we weren't running things right. They said...

Comment Tone Positive
Pillars Culture, Relationship, Operations
Evaluation Unrated

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CIO

With Epic, we can get third parties to help us get things done to meet timelines. With MEDITECH,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

What MEDITECH is doing with AI is good. They've been working in that area for a long time. Our...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

MEDITECH is giving us back the ability to manage the APIs that go in and out of the system and how...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

What I like most about the system is all the clinical documentation and order management. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I’d like MEDITECH to help us understand how our users use the system. In Epic's EHR, there are...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CIO

Many EHR vendors are wannabes because their systems don't integrate. Companies buy products and try...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

I love that Expanse Ambulatory EHR operates as a single platform and that we don't have to interface...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

The training program for Expanse Ambulatory EHR is extremely long, but I know the vendor has...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

MEDITECH's system is very affordable on the market and provides the function that we need. I would...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CIO

I don't really know whether the vendor has a great training program. They don't really train. They...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

There is always room for growth in our EHR. The vendor is working on their AI capabilities within...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We did have trainers come on-site, and the people MEDITECH had in front of us couldn't answer the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

MEDITECH redeveloped Expanse Ambulatory EHR a few years ago, and it is good, but MEDITECH is still...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The online training modules for Expanse Ambulatory EHR are okay, but very generic. MEDITECH partners...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Nurse

I have never heard any buzz about MEDITECH nickel-and-diming, and we have other vendors who do...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Nurse

MEDITECH takes the inpatient stuff a little more seriously than clinic stuff. We just have to deal...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Nurse

If I were looking at the market today, I would go with MEDITECH again for the value. Also, they have...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

As an IT person who is a little cynical about products delivering everything, I don't have huge...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We have escalation paths, and there are instances where the vendor's support has been slower than we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MEDITECH is good at resolving things that are broken when they agree that those things are broken....

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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CMIO

MEDITECH has made a couple of enhancements in terms of their evolution. Their problem list has been...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CMIO

MEDITECH is partnered with one of our other vendors, and that has been good. We are looking forward...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMIO

MEDITECH continues to develop the system to be increasingly efficient and functional. They continue...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Expanse Ambulatory EHR was my top choice due to its interoperability and affordability for rural...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

I would like MEDITECH to have more transparency around interface costs and add-on fees, especially...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

Specialist support team turnaround times aren’t consistent with MEDITECH. They don’t always meet...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

It is no secret that MEDITECH's ambulatory solution is a maturing product. It isn't bad. It has come...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I personally don't have executive involvement with MEDITECH, but I know that some of our senior...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

In terms of training, MEDITECH tends to just fall back on attaching a document when sometimes...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We still don’t have any additional interfaces for Expanse Ambulatory EHR. We can’t do any vital-sign...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

MEDITECH has done a pretty good job with their regulatory work to make sure that we know that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our people seem to like Expanse Ambulatory EHR; the documentation piece works well. The benefit of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

From a technical perspective, nothing has really changed regarding a certain problem we have with...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

We are not in the market or considering any other EMRs. And MEDITECH Expanse is going to be ours for...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CIO

At go-live, at best, customers are at 35% of the functional capabilities they put up. Training then...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

I can call executives at MEDITECH 24/7/365, and they will actually answer the phone. If I page or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

The number-one benefit of using multiple solutions from MEDITECH is that we have world-class...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

Regarding proactive service, MEDITECH is awesome. They blow Epic away. MEDITECH is very tight and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We are moving away from Expanse Ambulatory EHR because another vendor's system offers a lot of...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CMIO

If someone were to ask me about MEDITECH, I would tell them about the system's ease of use. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

There are always things that MEDITECH can improve on, especially when it comes to the AI things that...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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