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Expanse Ambulatory EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Culture, Value

With Expanse Ambulatory EHR, the vendor doesn't necessarily charge us for everything, but everything...

Apr 2024
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Director

Operations

We train ourselves on the system, but I don't know whether we really need ongoing training at this...

Apr 2024
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Director

Culture, Loyalty, Product

Expanse Ambulatory EHR works as promoted, but there are a few things there. I will probably never be...

Apr 2024
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Director

Relationship

MEDITECH does really well with support. They are very receptive and available. I don't work with the...

Apr 2024
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CIO

Loyalty, Operations, Product

We implemented the Expanse EHR pretty early on, and it has come along some in the last few years. I...

Apr 2024
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CMIO

Loyalty, Operations

We went with MEDITECH because they were the cheapest and they didn't have any required training....

Apr 2024
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CMIO

Relationship, Operations

My experience with MEDITECH is that they are overwhelmed by our size and technical expertise. They...

Apr 2024
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CMIO

Product

The product is simple. It is highly integrated with the hospital's system, but it is not very...

Apr 2024
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Director

Relationship, Product

Even just overall with MEDITECH’s support, I sometimes seem to have to escalate cases a little more...

Mar 2024
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Director

Value

For the most part, MEDITECH does avoid charging for every little thing. It is really interfaces and...

Mar 2024
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Director

Operations, Product

One of the challenges is that MEDITECH has a lot of standard content that they talk about, but the...

Mar 2024
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Director

Operations

MEDITECH does have a lot of tutorials; they are just not always up-to-date. The vendor has things...

Mar 2024
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Director

Loyalty, Product, Value

We are definitely getting to a higher satisfaction level with Expanse Ambulatory EHR; things have...

Mar 2024
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Analyst/Coordinator

Product

One area of improvement I would like to see is a better capability to associate lab tests or...

Mar 2024
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Analyst/Coordinator

Value

The cost aspect is what makes MEDITECH stand out. They offer a bundle. From the front door to the...

Mar 2024
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Analyst/Coordinator

Loyalty, Product

There are some flaws with the product in terms of extra clicks and integration, but the product has...

Mar 2024
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CIO

Loyalty, Operations, Product

We have had huge problems with the upgrades. If we look at other vendors, their typical downtime...

Mar 2024
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CIO

Relationship

MEDITECH has one extremely proactive person, but I don't see that from the rest of the organization....

Mar 2024
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CMIO

Product

The interoperability between each care setting is a strength, and the system is very easy to use. It...

Mar 2024
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CMIO

Product

I would like the portal to allow me to send and receive documents. I can receive a PDF document and...

Mar 2024
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(0)
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CIO

Loyalty, Product

Expanse Ambulatory EHR is getting there in terms of maturity. The solution is doing what it is...

Feb 2024
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CIO

Relationship, Product

One thing MEDITECH needs to continue to improve on is their infrastructure, like servers, storage,...

Feb 2024
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CIO

Relationship

The MEDITECH customer service people do really well. We don’t have to escalate issues to our...

Feb 2024
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Manager

Operations, Product

The good news is there is a fairly short time until the rollout. The bad news is that there are many...

Dec 2023
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Director

Product

We can do documentation very quickly in Expanse Ambulatory EHR. The system's customization options...

Nov 2023
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Director

Product

The vendor's ambulatory orders are better than their acute orders, but I still don't think they are...

Nov 2023
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Director

Product

We would like to have the ability to automate more things in the system, like barcode scanners. We...

Nov 2023
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Director

Operations, Product

MEDITECH could provide better instructional videos or more details that are specific to user...

Nov 2023
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Director

Product, Value

A lot of the efficiencies that we see in the system with ordering and chart-navigation could be more...

Nov 2023
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Director

Loyalty, Relationship, Product

I suspect that MEDITECH will go through a bit of a downgrade because we have seen a lot of other EHR...

Nov 2023
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(0)
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Director

Product

Some of the stuff in the EHR is just not intuitive, especially some of the reporting stuff. With...

Oct 2023
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Director

Relationship

MEDITECH has an idea function in their task system, and ideas don't necessarily come to fruition...

Oct 2023
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(0)
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Director

Relationship, Product

MEDITECH has promised some things for several years, and they just really haven't delivered on those...

Oct 2023
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(0)
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Director

Product

The thing about the EHR is that it is great for primary care stuff that really feeds into inpatient...

Oct 2023
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CMIO

Operations

When we went live with MEDITECH's system, we exceeded efficiency expectations a lot sooner than we...

Sep 2023
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CMIO

Product

MEDITECH’s web-based product is very good, and the user interface is very user friendly and can be...

Sep 2023
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CMIO

Relationship

We can call and tell MEDITECH if a feature doesn't work exactly the way we want it to, and then they...

Sep 2023
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(0)
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CMIO

Loyalty, Operations, Product

What is unique about MEDITECH's system is the amount of provider input the vendor allows. I have not...

Sep 2023
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Analyst/Coordinator

Product

We have been having speed issues with every update we take from MEDITECH. After we take the update,...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

MEDITECH needs to be quicker with their responses to our open cases.

Sep 2023
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(0)
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Analyst/Coordinator

Product

There are so many components in Expanse Ambulatory EHR for a new end user to learn. We could use...

Sep 2023
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Analyst/Coordinator

Relationship, Product

For our meaningful use and MIPS reporting, we often have to build things ourselves and report on...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

I wish MEDITECH would get their product maps and development team to move up their timelines or add...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

MEDITECH’S technical support at night is off the charts. The technical support team is one team that...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

We do have frequent discussions with MEDITECH’s executives, and we go over our current issues.

Aug 2023
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(0)
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Analyst/Coordinator

Product, Value

I would buy MEDITECH's system again for our organization because of the size. We are not big, but we...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

On the road map, MEDITECH keeps their promises. They have seminars a couple of times a year that we...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The system does a fairly solid job, and the vendor is getting better on the ambulatory side. There...

Aug 2023
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(0)
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Analyst/Coordinator

Product

The biggest issues I have basically are just the shortcomings of interfacing and other vendor...

Aug 2023
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(0)
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CIO

Product

There is complexity in the integration when we start getting into some of the clinical things....

Aug 2023
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(0)
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CIO

Operations

MEDITECH put all the training online, so it is pretty good. And they give webinars.

Aug 2023
||
(0)
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Manager

Culture, Operations

Expanse Ambulatory EHR wasn't completely built when we went live on it. MEDITECH could improve by...

Jul 2023
||
(0)
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Manager

Product

If I were to choose an EHR again, I would have to evaluate a little before going with Expanse...

Jul 2023
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(0)
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Manager

Relationship, Product

I like the front-office abilities in Expanse Ambulatory EHR, and I like some of the automation. For...

Jul 2023
||
(0)
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Manager

Loyalty, Product

I hope that MEDITECH will improve the system by enhancing its workflows and taking some of our...

Jul 2023
||
(0)
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CMIO

Loyalty

I am happy with Expanse Ambulatory EHR, and I would choose to go with the system again. I think that...

Jun 2023
||
(0)
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CMIO

Operations

MEDITECH could do a better job of training from a consultant standpoint. Our training for our...

Jun 2023
||
(0)
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CMIO

Relationship, Operations

MEDITECH has been a great partner for us. They have been very receptive to questions and concerns...

Jun 2023
||
(0)
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Director

Operations

I don't really have ongoing training for Expanse Ambulatory EHR. That could be an area of...

Jun 2023
||
(0)
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Director

Loyalty, Product

Expanse Ambulatory EHR is a necessary evil. Theoretically, if it did everything we really wanted it...

Jun 2023
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(0)
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Director

Operations, Product

I honestly think the product is pretty easy to use, but there are a lot of clicks to get anywhere....

Jun 2023
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(0)
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Director

Value

Expanse Ambulatory EHR is definitely a less costly product than other products would be, but I don't...

Jun 2023
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(0)
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Director

Relationship, Product

MEDITECH does upgrades that seem to respond to thoughts and recommendations. They are flexible and...

Jun 2023
||
(0)
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Director

Product

I would love to see the vendor make the product slicker. I don't know whether our problem is because...

Jun 2023
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(0)
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CIO

Loyalty, Product

Working with Expanse Ambulatory EHR is a challenge, but things are getting better every day. That is...

Jun 2023
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(0)
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VP/Other Executive

Product

Expanse Ambulatory EHR has always been great for how I use it. It has never given me any issues, and...

May 2023
||
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