Expanse Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
I have never heard any buzz about MEDITECH nickel-and-diming, and we have other vendors who do...
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Relationship, Product
MEDITECH takes the inpatient stuff a little more seriously than clinic stuff. We just have to deal...
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Loyalty, Value
If I were looking at the market today, I would go with MEDITECH again for the value. Also, they have...
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Loyalty, Product
As an IT person who is a little cynical about products delivering everything, I don't have huge...
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Relationship
We have escalation paths, and there are instances where the vendor's support has been slower than we...
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Culture, Relationship
MEDITECH is good at resolving things that are broken when they agree that those things are broken....
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Relationship, Product
MEDITECH has made a couple of enhancements in terms of their evolution. Their problem list has been...
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Loyalty
MEDITECH is partnered with one of our other vendors, and that has been good. We are looking forward...
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Relationship, Product
MEDITECH continues to develop the system to be increasingly efficient and functional. They continue...
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Loyalty, Product, Value
Expanse Ambulatory EHR was my top choice due to its interoperability and affordability for rural...
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Culture, Value
I would like MEDITECH to have more transparency around interface costs and add-on fees, especially...
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Relationship
Specialist support team turnaround times aren’t consistent with MEDITECH. They don’t always meet...
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Product
It is no secret that MEDITECH's ambulatory solution is a maturing product. It isn't bad. It has come...
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Relationship
I personally don't have executive involvement with MEDITECH, but I know that some of our senior...
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Operations
In terms of training, MEDITECH tends to just fall back on attaching a document when sometimes...
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Product
We still don’t have any additional interfaces for Expanse Ambulatory EHR. We can’t do any vital-sign...
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Relationship
MEDITECH has done a pretty good job with their regulatory work to make sure that we know that...
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Product
Our people seem to like Expanse Ambulatory EHR; the documentation piece works well. The benefit of...
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Relationship, Product
From a technical perspective, nothing has really changed regarding a certain problem we have with...
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Loyalty, Value
We are not in the market or considering any other EMRs. And MEDITECH Expanse is going to be ours for...
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Operations
At go-live, at best, customers are at 35% of the functional capabilities they put up. Training then...
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Relationship
I can call executives at MEDITECH 24/7/365, and they will actually answer the phone. If I page or...
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Product
The number-one benefit of using multiple solutions from MEDITECH is that we have world-class...
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Relationship
Regarding proactive service, MEDITECH is awesome. They blow Epic away. MEDITECH is very tight and...
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Loyalty
We are moving away from Expanse Ambulatory EHR because another vendor's system offers a lot of...
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Product
If someone were to ask me about MEDITECH, I would tell them about the system's ease of use. The...
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Relationship, Product
There are always things that MEDITECH can improve on, especially when it comes to the AI things that...
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Product, Value
The outcome we have realized using multiple solutions from MEDITECH is a longitudinal patient...
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Loyalty, Product
We went with Expanse Ambulatory EHR because we were already on MEDITECH's system in the inpatient...
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Loyalty, Product
A lot of EHRs have embedded AI, even just for dictation. MEDITECH doesn't have that. MEDITECH is...
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Operations
The MEDITECH implementation was brutal, to say the least. It is tough for any EHR to get implemented...
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Operations, Product
Expanse Ambulatory EHR has a very tough implementation process. It is very difficult to build the...
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Culture, Product
When we did our recent update, MEDITECH mentioned that multiple items should be included in the...
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Operations
The implementation of Expanse Ambulatory EHR didn't go so well. MEDITECH could improve by providing...
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Loyalty, Product
I personally wouldn't buy Expanse Ambulatory EHR again, but I know my IT team would. MEDITECH still...
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Operations, Product
I would suggest that MEDITECH get physician input when building the system. They should also learn...
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Product
What I like most about Expanse Ambulatory EHR is that our organization is in one system, so now we...
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Loyalty, Product
We put a lot of investment into setting MEDITECH Expanse up, and we won’t change from that anytime...
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Operations
MEDITECH needs to fix their training. The problem is that Epic’s training is really good, and...
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Relationship, Product
I have worked with other vendors, and MEDITECH’s interoperability openness is truly leading and very...
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Loyalty, Product
MEDITECH is releasing some advanced automation so that we don’t have to go to third parties for...
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Product
What is great about Expanse is that it is a single EMR. Our whole organization is on one EMR in one...
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Product, Value
Some benefits we have seen from using multiple solutions from MEDITECH are visibility of patient...
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Product
MEDITECH’s referral management application is in its infancy stage, so we haven't even gone live...
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Product
MEDITECH's virtual visit functionality needs a lot of optimization. It requires being launched from...
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Product
One big thing is the way that MEDITECH manages confidentiality. If a patient has multiple accounts...
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Value
With MEDITECH, every interface was a charge, and each interface for a facility tended to have its...
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Product, Value
By using multiple MEDITECH solutions, we have streamlined our technology. We have seen the vendor...
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Relationship, Product
MEDITECH's quality control is lacking. Every time the vendor upgrades something, we will find lots...
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Relationship
I appreciate MEDITECH's responses when we have issues.
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Loyalty, Operations, Product
We can tell that Expanse Ambulatory EHR is based on an old green screen. The information in the...
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Product
I have some beef with MEDITECH's lab right now. MEDITECH needs better integration of outpatient...
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Product
Some benefits of having Expanse Ambulatory EHR and other MEDITECH solutions are having shared...
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Operations, Product
I have talked to some really hardcore Epic people, and they have said that MEDITECH's system is...
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Product, Value
A fully integrated system is a huge value for us when it works correctly. We see the challenges with...
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Operations
MEDITECH offers a knowledge base, resources, videos, and random trainings on what is upcoming. But...
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Product, Value
When we went to our most recent version of Expanse Ambulatory EHR, having one consistent view of the...
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Product, Value
We have MEDITECH's product because of the price point. We like Expanse Ambulatory EHR. We get things...
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Operations, Product
The upgrades were pretty good. Nothing really substantially broke when the upgrades went in. But we...
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Product
Expanse Ambulatory EHR is too time-consuming, and we have to click through multiple screens....
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Culture, Relationship, Value
Expanse Ambulatory EHR was new when we rolled it out, so using it has been a bit of a struggle. But...
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Product
A few years ago, MEDITECH was a lot more innovative, and their updates were a lot quicker. Recently,...
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Relationship
MEDITECH is plagued by executive handcuffing. When we worked with people who were software...
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Culture, Value
Given that the price of Expanse Ambulatory EHR is fairly inexpensive in comparison to something like...
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Operations, Product
Expanse Ambulatory EHR did the job that it was supposed to do, and it was a pretty good product for...
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Operations, Product
MEDITECH is really good about providing upgrade materials. We can go on to their website and pull...
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Operations
My experience with MEDITECH during the implementation has been more satisfying than other...
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Culture, Relationship
A nice thing about MEDITECH being smaller is that they are more personable. I have a sales...
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Culture, Relationship, Operations
MEDITECH is very realistic about what can and can't be done. They will let us know if they can't...
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Operations, Product
A lot of the issues that are brought forward with difficulties from end users for Expanse Ambulatory...
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Relationship
MEDITECH’s customer support team is really hit or miss. We can have a really awesome support person,...
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Relationship
MEDITECH does a really good job at having regular support calls where they ring in multiple sites....
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Product
We have a lot of physicians who see so many patients daily that it is a tad ridiculous. The fact...
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Relationship
One of the biggest challenges that we face with MEDITECH is support. We could either have really...
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Culture, Value
Certain modules or add-ons are additional costs with MEDITECH, depending on the package that we...
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Culture, Relationship
Most of the things work as expected in Expanse Ambulatory EHR, and whenever I need feedback or help...
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Product, Value
MEDITECH always comes back to be my number one for rural areas. I like the flexibility with...
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Operations
Initially, MEDITECH offered training when we were building the system. However, for every update or...
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Product
The referral manager in Expanse Ambulatory EHR is not quite up to where it should be. The acute...
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Relationship
We can't imagine using anybody but MEDITECH. They have been a great partner for us. MEDITECH is...
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Product
Expanse Ambulatory EHR could be a little more user friendly. We hear about Epic's system being...
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Relationship, Product
MEDITECH is always great for regulatory interoperability and any interfacing that we need to do....
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Loyalty, Product
I would love to see more AI integration from MEDITECH. Maybe that is on the road map, but we just...
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Product, Value
If I were talking to somebody who was thinking about implementing Expanse Ambulatory EHR, I would...
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Operations
I would love to see more ongoing training from MEDITECH. I would like online training, specifically...
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