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Expanse/MaaS Commentary
Filtered view: (Medium - 151-400 Beds)

Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

We can customize Expanse Patient Accounting, and even end users can do their own customization of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Expanse Acute Care EHR is excellent. It is solid. The newest version is definitely an improvement in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

MEDITECH has definitely made some efforts to partner with us. They've come and met with us several...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The thing that I would most like to see MEDITECH be able to change is that we currently have to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The positive of Expanse Acute Care EHR is that there are a lot of different ways to accomplish what...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The training with MEDITECH can only go so far at times because there are situations where the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Sometimes we don't hear from MEDITECH as often as I think we should. We wait. But they do work with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I hear a lot of good things about Epic, and what I hear sometimes makes me wish we had a different...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

With Expanse Patient Accounting, we get into the dictionaries and make changes a lot, and we try to...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I was here when we implemented Expanse Patient Accounting, and I got an enormous amount of training,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I have had a much better experience with Expanse Patient Accounting than other users. I have worked...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

One issue that comes up in Expanse Patient Accounting is professional fee billing and how the system...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Some of the feedback we are getting when we have trouble retaining providers is that more providers...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

When I attend the MEDITECH road-map sessions, I feel like they have a good vision of the things that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Support from MEDITECH really comes down to the representative we get. In some cases, we receive...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I feel like MEDITECH has value, and if the decision were mine, I would buy it again. However, from...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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CMO

We prepare a lot of our own information on the training program for MEDITECH. They recognize that...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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CMO

My main critique of MEDITECH is that they can be a bit slow on the development side. They tend to be...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CMO

The overall design of the chart and information viewing in Expanse Acute Care EHR is simple,...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

We are staying with MEDITECH. We aren't leaving them, that’s for sure. They do fairly well with...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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CIO

We would like MEDITECH to improve the reporting in Expanse Patient Accounting. MEDITECH has given us...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

Since we went to MEDITECH Live, we have been taking a deeper dive into some of the functionality of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

There is just not a lot of change or progression from MEDITECH. When we went to MEDITECH Live a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

We would like to have the ability to maneuver around in the chart more easily in Expanse Acute Care...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

We are soon going to a web-based version of Expanse Acute Care EHR, so that will be a big change...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

MEDITECH is actually better than most vendors I have worked with in the past when it comes to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Expanse Acute Care EHR is web based and mobile, so people don’t have to be on-site or use the Citrix...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

MEDITECH has a road map, but it just takes them a while to roll stuff out. The speed at which...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

There are certain reports that I have to pull together myself, and I have to mine the data. I would...

Comment Tone Negative
Pillars Culture, Product, Value
Evaluation Unrated

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Director

The development of the solution seems to be pretty cool. The vendor is technologically pretty...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The vendor's support was lacking a lot, and they had a lot of new people, so things weren't very smooth....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

MEDITECH does a decent job. They are there, they ask, and they communicate. We have had some bumps...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

Sometimes MEDITECH is just not very responsive. They tell us that they will put something in...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Nurse

Discharge referrals are an issue with Expanse Acute Care EHR. I can put referrals in the discharge...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have basically only used EHRs from MEDITECH. We use the web presentation layer for everybody....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

MEDITECH is coming out with a new version of their patient portal, and it is supposed to be better,...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Overall, MEDITECH avoids charging for every little thing. We get charged for some things, but not...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

MEDITECH keeps all their promises, but not their timelines. Sometimes they will tell us about new...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

MEDITECH has stepped up their game in the last couple of years on training. They started doing video...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Expanse Acute Care EHR works the way it works, but we sometimes have different workflows, so it...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

The customizability of Expanse Acute Care EHR is a strength. If someone requests something, it might...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have a customer service manager, and we also have a sales representative who meets with us. They...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

MEDITECH is bringing together other hospitals. They are doing meetups and user groups. It is helpful...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

MEDITECH's clinician communication system isn't the most intuitive. Sometimes people get in endless...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

MEDITECH hardly ever changes anything with Expanse Acute Care EHR. I would like to see them put some...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

Expanse Acute Care EHR is a solid solution. It works and does what it is supposed to do.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There are a lot of things we feel should be options within Expanse Acute Care EHR that are not in...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

MEDITECH provides us with scenarios for testing, but sometimes it feels like the scenarios are...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Sometimes we struggle to get cooperation or discussion engagement from MEDITECH. Sometimes we have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The ease of integration depends on what third-party applications we are working with. I have been...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I don't hear a lot of complaints about Expanse Patient Accounting. I'm hoping my overall...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Right now, no one at our organization is super pumped about the system, and a lot of blame is being...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

Things have been a bit rough with MEDITECH. Their project team had consultants who didn't know the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Whenever we have ideas, we feel like MEDITECH is often slow to act. Their rate of response to things...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

MEDITECH has worked with us on integrating third-party applications. Sometimes that takes a while,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We are overall pretty satisfied with Expanse Acute Care EHR. The system communicates well with our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Expanse Acute Care EHR interfaces with our PACS and the laboratory. The kind of interface we have is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The thing I appreciate most about Expanse Acute Care EHR is that it is cloud based. I don’t have to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

One of the challenges with Expanse Acute Care EHR wasn’t really due to the product itself. The big...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

MEDITECH is aligned with what is happening in healthcare today, and they really try to keep their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

On the acute care EHR side, MEDITECH needs to speed up API development to allow for better reading...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

Expanse Patient Accounting has been really good for our specialties. The practice management suite...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

I think the whole Expanse suite needs to be redone. It is just outdated. It is the same back-end piece....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

MEDITECH has a new thing that they are working on that allows integration, and it is called...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

Up until this last year, I would have said that MEDITECH didn’t nickel-and-dime us, but they are...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

MEDITECH’s executive team is involved, and if I have problems, I don't have a hard time getting in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

I think MEDITECH just needs more people. They are struggling the same as everybody else is with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Expanse Patient Accounting is not smooth in terms of integration among different products or...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have been on Expanse Patient Accounting for so long, so we know it well. For new people, it is a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

MEDITECH does keep their promises when pushed hard enough. MEDITECH charges for every little thing,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Expanse Patient Accounting is not part of our long-term plans. We are looking for more...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

MEDITECH could improve their upgrades by doing a better job of debugging and providing a little more...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

I like that we can see all the accounts for our different facilities in one spot in Expanse Patient...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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