Expanse/MaaS Commentary
Filtered view: (Medium - 151-400 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
There are a lot of things we feel should be options within Expanse Acute Care EHR that are not in...
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Operations, Product
MEDITECH provides us with scenarios for testing, but sometimes it feels like the scenarios are...
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Relationship
Sometimes we struggle to get cooperation or discussion engagement from MEDITECH. Sometimes we have...
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Product
The ease of integration depends on what third-party applications we are working with. I have been...
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Loyalty
I don't hear a lot of complaints about Expanse Patient Accounting. I'm hoping my overall...
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Relationship, Operations, Product
Right now, no one at our organization is super pumped about the system, and a lot of blame is being...
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Relationship, Operations
Things have been a bit rough with MEDITECH. Their project team had consultants who didn't know the...
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Relationship
Whenever we have ideas, we feel like MEDITECH is often slow to act. Their rate of response to things...
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Relationship, Product
MEDITECH has worked with us on integrating third-party applications. Sometimes that takes a while,...
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Product
We are overall pretty satisfied with Expanse Acute Care EHR. The system communicates well with our...
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Product
Expanse Acute Care EHR interfaces with our PACS and the laboratory. The kind of interface we have is...
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Product
The thing I appreciate most about Expanse Acute Care EHR is that it is cloud based. I don’t have to...
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Operations
One of the challenges with Expanse Acute Care EHR wasn’t really due to the product itself. The big...
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Relationship
MEDITECH is aligned with what is happening in healthcare today, and they really try to keep their...
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Relationship, Product
On the acute care EHR side, MEDITECH needs to speed up API development to allow for better reading...
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Product, Value
Expanse Patient Accounting has been really good for our specialties. The practice management suite...
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Product
I think the whole Expanse suite needs to be redone. It is just outdated. It is the same back-end piece....
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Loyalty, Product
MEDITECH has a new thing that they are working on that allows integration, and it is called...
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Value
Up until this last year, I would have said that MEDITECH didn’t nickel-and-dime us, but they are...
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Relationship
MEDITECH’s executive team is involved, and if I have problems, I don't have a hard time getting in...
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Relationship
I think MEDITECH just needs more people. They are struggling the same as everybody else is with...
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Product
Expanse Patient Accounting is not smooth in terms of integration among different products or...
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Product
We have been on Expanse Patient Accounting for so long, so we know it well. For new people, it is a...
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Value
MEDITECH does keep their promises when pushed hard enough. MEDITECH charges for every little thing,...
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Loyalty
Expanse Patient Accounting is not part of our long-term plans. We are looking for more...
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Relationship, Operations
MEDITECH could improve their upgrades by doing a better job of debugging and providing a little more...
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Product, Value
I like that we can see all the accounts for our different facilities in one spot in Expanse Patient...
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Relationship, Operations
We get update notices from MEDITECH about what is changing, but I can't understand what everything...
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Product
One thing that is frustrating to me with Expanse Acute Care EHR is that it seems like it doesn't...
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Product
One thing I'm involved in is the denials that we receive from payers, and we have to track all of...
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Culture, Relationship, Product
Sometimes MEDITECH will say there is a new regulation out there, and they present us with something...
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Operations, Product
Expanse Acute Care EHR gives us the ability, with a few exceptions, to bring a screen up as a...
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Relationship
If there is known functionality that used to exist in the solution and is no longer there, I would...
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Culture, Relationship, Product
There was some functionality in a previous MEDITECH solution that doesn't exist in Expanse Acute...
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Relationship
MEDITECH could be more responsive when we put in a request that includes an example. MEDITECH should...
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Loyalty, Relationship
I’m not aware of MEDITECH's road maps quite yet. I know there are road maps out there, but I haven't...
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Product
Expanse Acute Care EHR is very easy to use. The functionality is pretty good. I have recommended MEDITECH....
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Product
MEDITECH is pretty good at supporting our integration goals. MEDITECH is fairly easy to work with...
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Relationship
MEDITECH’s executive involvement is getting a little bit better. Executive involvement took a hit...
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Loyalty, Relationship, Product
MEDITECH is definitely investing in some key changes. One is the integration with AI. They are...
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Operations
Some of the MEDITECH support people are very knowledgeable and helpful. Some are not very helpful...
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Relationship
Expanse Acute Care EHR is a pretty good product once we get it going. Most of our contact with...
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Loyalty, Relationship, Product
The vendor doesn't have new technology, but Expanse Acute Care EHR does what we need it to do. I...
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Relationship, Product
MEDITECH isn't proactive. The system is pretty robust, but MEDITECH doesn't tell anyone what it...
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Relationship
MEDITECH doesn't keep all of their promises. We wanted MEDITECH to develop a certain product, but...
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Operations
For our recent implementation, MEDITECH didn't take certain time variables into account, and they...
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Culture, Relationship
For years, we had a MEDITECH account manager who did the bare minimum, and we had to hound them to...
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Loyalty, Relationship, Product
I have been worried about MEDITECH because they have been fighting to keep hospitals as...
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Loyalty, Product
The redesign and the layout for the patient record in Expanse Acute Care EHR are more intuitive. We...
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Product
I love that MEDITECH is on top of things, but the system is very hard for the clinical areas because...
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Relationship, Product
Expanse Acute Care EHR is better than the prior version; however, I find it very limited. Software...
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Product
Reporting is a big piece of what we do in case management, and just having that be more up-to-date...
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Culture, Product
If MEDITECH doesn’t have a contract with a third-party vendor or acknowledge a third-party...
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Relationship, Product
With MEDITECH, a lot of our enhancement requests sit untouched for years. It isn't that I don't like...
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Relationship, Product
Almost everyone interfaces their systems with Epic's. MEDITECH is maybe in the second or third tier...
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Product
The integration between our radiology and ordering areas needs some work. Those are different...
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Operations
Initially, the people who were doing our training were trained by MEDITECH, but we haven't used a...
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Relationship, Operations
We use the vendor's ticketing system. We can also call the vendor on the phone from time to time....
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Relationship
We expressed our concerns with MEDITECH, and some of their senior leadership actually met with some...
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Relationship, Product
MEDITECH’s update process has not been stellar. Typically, updates cause as many problems as they...
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Relationship
Our feeling has been that MEDITECH’s development road map hasn't met our needs very well and that...
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Product, Value
MEDITECH is definitely not shy about charging for things. When we want to do an implementation with...
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Product
The functionality could always be better, but Expanse Patient Accounting meets our needs. If Expanse...
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Relationship
MEDITECH has definitely gotten better over the years about responding when we have issues. We can...
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Product
Expanse Patient Accounting is what it is, so it is not developing as much as MEDITECH's EHRs. Also,...
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Loyalty, Value
Expanse Acute Care EHR is part of our long-term plans because the cost is better than the cost of...
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Loyalty, Product
MEDITECH is delivering new technology that meets our needs. They are developing quite a bit of new...
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Operations
We are good about asking for extra resources from MEDITECH as we need them, but otherwise, there is...
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Operations, Product
We get upgrades for Expanse Patient Accounting, and we stay up-to-date. We love the upgrades....
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Culture, Product
The expectation that the product works as promoted is just not there whenever the Expanse Patient...
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Culture, Relationship, Product
When we are trying to fix things in Expanse Patient Accounting that we think should be working,...
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Relationship
MEDITECH does work toward their promises, but whether they actually get there is a different story....
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Operations
MEDITECH does have some training, but sometimes I don't think they know themselves. So, there is...
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Loyalty
I don't see us changing Expanse Patient Accounting. I am sure there are better things, but it looks...
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Product
I like that I can go in Expanse Patient Accounting and find what I am looking for. I am sure there...
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Product
Our providers have been using the web version of Expanse, and they like it better than the desktop...
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Loyalty
We are planning to push everybody to the web version of Expanse, and we will see how that goes...
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Relationship
The kind of customer support we get from MEDITECH varies based on who our specialist is and who we...
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