Expanse/MaaS Commentary
Filtered view: (Small - 1-150 Beds)

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Coray Tate
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User Commentary

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Manager

Product, Value

Overall, the system functions every day and gets us what we need regardless of any problems. Moving...

Jul 2025
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Manager

Relationship, Value

I have been really irritable about the fact that I pay a significant amount to MEDITECH in support...

Jul 2025
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Manager

Culture, Relationship, Product

MEDITECH doesn't throw a lot of promises at us, but they also don't always tell us what they are...

Jul 2025
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Manager

Operations

MEDITECH boasts about their training, but their training is for nurses and doctors. MEDITECH doesn't...

Jul 2025
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Manager

Relationship

MEDITECH must have a lot of turnover with their customer support because I can tell that we are...

Jul 2025
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Manager

Product

We are a specialty hospital, and when it comes to MEDITECH helping us maximize their software, we...

Jul 2025
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Manager

Product

E-prescription abilities should just be part of MEDITECH's system because they are so fundamental...

Jul 2025
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Analyst/Coordinator

Operations

MEDITECH as a Service was kind of the best way to go because MEDITECH helps users build the system,...

Jul 2025
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Analyst/Coordinator

Product

We went live with a certain department and had to revert to our old EHR. There was a ton of...

Jul 2025
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Analyst/Coordinator

Value

I think we have to pay for what we receive. If we want the cheapest thing, we are going to get the...

Jul 2025
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Analyst/Coordinator

Relationship, Operations, Product

I have a lot of nurses who were on our old system since day one. I thought I was going to get a lot...

Jul 2025
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Analyst/Coordinator

Operations

Some implementation specialists are super amazing, and some are super new. For our overall nursing...

Jul 2025
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Analyst/Coordinator

Operations

We had a lot of training. We did our own training as well, but I feel like the vendor worked with us...

Jul 2025
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Analyst/Coordinator

Product

It is easy to integrate third parties. We did try using a certain department with a third-party...

Jul 2025
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Analyst/Coordinator

Product

Coming from a different vendor, I am very happy with MEDITECH's solution. I would rate the...

Jul 2025
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Analyst/Coordinator

Relationship

MEDITECH makes sure that if we ask for something and they say they can do it, it is done. They...

Jul 2025
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Analyst/Coordinator

Loyalty

We switched from multiple other vendors to MEDITECH. We have those vendors' systems as legacy...

Jul 2025
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Analyst/Coordinator

Relationship, Product

MEDITECH has just been aligned with us the best out of all the vendors.

Jul 2025
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Manager

Relationship, Product

MEDITECH’s road map isn’t shared with operators much. We often push things into a wish list. We...

Jul 2025
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Manager

Value

MEDITECH required a MEDITECH on-site application, and now they are finally getting to the point...

Jul 2025
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Manager

Relationship

There are often site surveys, and MEDITECH is supposed to offer workflow analyses and cleanup after...

Jul 2025
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Manager

Culture, Relationship, Value

When we went onto the MEDITECH as a service model, MEDITECH said that they would provide a certain...

Jul 2025
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Manager

Relationship, Operations

MEDITECH seems to be very out of touch with the EHR landscape. They don’t have the things we expect...

Jul 2025
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Manager

Operations

MEDITECH implemented some things recently, and they swore up and down that we needed those things...

Jul 2025
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Manager

Relationship

MEDITECH is engaged. Some of their people try more than others. We have an account manager who we...

Jul 2025
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Manager

Relationship

As with any vendor, MEDITECH has stronger and weaker staff members. They are also dealing with a...

Jul 2025
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Manager

Relationship

The communication between us and third-party vendors for MEDITECH’s systems is extremely poor. If we...

Jul 2025
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Manager

Relationship, Product

MEDITECH has good staff members who care, but it seems like a lot of things fall on deaf ears. With...

Jul 2025
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Manager

Culture, Relationship, Product

MEDITECH has not differentiated their product line well enough to their customers, end users, or...

Jul 2025
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Manager

Relationship

MEDITECH reaches out quite a bit. The executive involvement depends on the department. MEDITECH has...

Jul 2025
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Manager

Operations

When MEDITECH's system was deployed, a lot of stuff was rushed through, and the vendor said they...

Jul 2025
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Analyst/Coordinator

Relationship, Product

Expanse Acute Care EHR is easy to work with, and MEDITECH will work with us to get problems solved....

Jun 2025
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Manager

Value

With MEDITECH, there is a traverse exchange process, and we are getting grandfathered in without an...

Jun 2025
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Manager

Relationship

With MEDITECH, we get told that things aren't possible. I'm so lucky I have an informaticist who...

Jun 2025
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Manager

Operations

Our implementation with MEDITECH was interesting to say the least. MEDITECH's project management...

Jun 2025
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Manager

Loyalty, Relationship, Operations, Product

In terms of functionality, MEDITECH has a way to go before they hit all of the efficiencies that we...

Jun 2025
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Manager

Relationship

We had a couple of issues that really drove home the fact that we cannot wait for some things on the...

Jun 2025
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Manager

Product

Expanse Acute Care EHR functions well, and it hasn't had any major hiccups in the grand scheme of things....

Jun 2025
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Manager

Product

With MEDITECH, there are some frustrations from our end users when it comes to scheduling,...

Jun 2025
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CIO

Product

Expanse Acute Care EHR basically does what MEDITECH says it will. There are some bugs though. The...

Jun 2025
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CIO

Relationship, Operations, Product

I wish MEDITECH would be faster with their updates. We have never really had an update any faster...

Jun 2025
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CIO

Relationship, Operations

MEDITECH supports us very well during the upgrade process. They are very knowledgeable about their...

Jun 2025
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CIO

Operations

I must ding MEDITECH on training. The initial training was okay. The ongoing training is lacking. It...

Jun 2025
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CIO

Loyalty, Product

I definitely don't curse MEDITECH behind closed doors. I grumble sometimes when working with their...

Jun 2025
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CIO

Loyalty, Product

I will give MEDITECH very high marks for delivering new technology. They have made great strides....

Jun 2025
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CIO

Relationship

For MEDITECH, we have a dedicated account manager, and they get us results. They are not the one...

Jun 2025
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CIO

Relationship

When we put in a web support ticket, MEDITECH’s support specialist usually responds in a timely...

Jun 2025
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CIO

Relationship

MEDITECH is good at proactive service. However, it tends not to be related to our problems. If there...

Jun 2025
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CIO

Product

Fetal monitoring is probably the biggest functionality we use a third party for that should be...

Jun 2025
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CIO

Culture, Relationship, Product, Value

MEDITECH has kept all of the promises that they have ever made to us. Also, MEDITECH has many...

Jun 2025
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CIO

Loyalty, Value

I would recommend MEDITECH all day long, every day. We looked at every major EMR platform when we...

Jun 2025
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CIO

Relationship

When we call MEDITECH with a problem, we talk to a human 24/7/365. Somebody answers the phone. That...

Jun 2025
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CIO

Relationship

Often, MEDITECH’s support specialists won’t be the most helpful. They send us a link to the manual...

Jun 2025
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CIO

Operations, Product

MEDITECH is definitely improving the ease of use for end users. When we first went live with Expanse...

Jun 2025
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COO

Product

MEDITECH does not have internal software to smoothly transition the test environment into a live...

Jun 2025
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COO

Product

The physician documentation goes very well. Order entry is fairly simple, and physicians catch on quickly....

Jun 2025
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COO

Operations

Our initial training when we went live was majorly impacted by the COVID-19 pandemic. MEDITECH...

Jun 2025
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COO

Operations

The two departments that we struggle to train are the health information management and billing...

Jun 2025
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COO

Operations

My advice to other interested customers is to have MEDITECH on-site as much as possible when...

Jun 2025
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VP/Other Executive

Operations

MEDITECH made us get an outside firm for training, but we picked well with what we did, so I am okay...

May 2025
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VP/Other Executive

Product

I would like MEDITECH to enhance some things, and there is always something more we want. In Expanse...

May 2025
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VP/Other Executive

Culture, Product

Expanse Patient Accounting is pretty straightforward in terms of what it can do.

May 2025
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VP/Other Executive

Relationship

I don't talk with MEDITECH's support people as often as I used to, but they have a ticketing system....

May 2025
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CEO/President

Loyalty

One issue with Expanse Acute Care EHR is that if users need something changed, it will take months...

May 2025
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CEO/President

Loyalty, Relationship

I would like MEDITECH to be more responsive and to resolve issues up front. MEDITECH's support is...

May 2025
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CEO/President

Operations, Product

MEDITECH has a good product. When we moved to Expanse Acute Care EHR, there were issues with the...

May 2025
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Nurse

Loyalty, Relationship, Product

MEDITECH does a really good job of having regular clinical content updates where we can move things,...

Apr 2025
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Nurse

Relationship

MEDITECH's customer support response time really depends on the module. Each module has a different...

Apr 2025
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Nurse

Product

Our users like the widgets in Expanse Acute Care EHR because they can personally customize what they...

Apr 2025
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CIO

Operations

We are not relying on MEDITECH for training. MEDITECH has offered some training, but we feel like...

Apr 2025
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CIO

Product

Most end users are adapting to the MEDITECH application, but we do have an issue with some of the...

Apr 2025
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CIO

Relationship

One problem we have with MEDITECH is that we have issues that are critical to patient care. We open...

Apr 2025
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CIO

Relationship, Product

MEDITECH is slow when it comes to integrating key third-party applications. We have a number of...

Apr 2025
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CIO

Product

One challenge we are seeing with Expanse Acute Care EHR is the ability for patients to schedule...

Apr 2025
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CIO

Loyalty

We are at a crossroads right now with MEDITECH, and we are contemplating a potential move to Epic....

Apr 2025
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Manager

Product

The only thing I don't like is that with MEDITECH's system, each group only knows its part. However,...

Apr 2025
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Manager

Product

Expanse Patient Accounting is more forgiving than other systems we have had. If we make an error, it...

Apr 2025
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Manager

Product

Expanse Patient Accounting is very user-friendly, but there are some areas that I don't particularly...

Apr 2025
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Manager

Relationship, Product

I never had issues with MEDITECH until a recent update that caused issues with the dashboard. The...

Apr 2025
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Director

Relationship, Product

Expanse Acute Care EHR is pretty good. I know that MEDITECH has had some turnover in recent years,...

Apr 2025
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Director

Product

Anesthesia is a big functionality gap in MEDITECH's system. We would also like a more user-friendly...

Apr 2025
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Director

Culture, Operations

MEDITECH has promised us some products that are coming out, and sometimes, there are delays or those...

Apr 2025
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Director

Relationship

MEDITECH is pretty good at solving our problems.

Apr 2025
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Director

Loyalty, Relationship, Product

MEDITECH has a new thing called MEDITECH Alliance. If a third party is in the MEDITECH Alliance,...

Apr 2025
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CIO

Relationship

I have the personal cell phone numbers of people at MEDITECH, and I don’t use those often, but when...

Apr 2025
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CIO

Product

I have seen Expanse Patient Accounting have a few little hiccups in some places, but I have also...

Apr 2025
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CIO

Loyalty

Once we are fully implemented with Traverse Exchange, there is a good chance we will give MEDITECH...

Apr 2025
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CIO

Relationship

MEDITECH has had a lot of turnover, so we have struggled a bit recently. It takes the vendor longer...

Apr 2025
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CIO

Operations

MEDITECH doesn't really train. They refer everything to MedPower and strongly recommend it. But we...

Apr 2025
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Nurse

Operations

Things have been better with MEDITECH. We are finally getting the kinks worked out. We just had some...

Apr 2025
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Nurse

Product

Expanse Acute Care EHR is a good product. It is pretty user-friendly, and there is some good...

Apr 2025
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Nurse

Relationship

MEDITECH’s service needs a little work. The vendor has a lot of people that they take care of, and...

Apr 2025
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Director

Culture, Relationship

I haven't really had many negative experiences with MEDITECH. When we have talked with the vendor's...

Mar 2025
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Director

Relationship

MEDITECH does a really good job when it comes to us calling on their support or putting in tickets....

Mar 2025
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Director

Operations

MEDITECH produces some good, on-demand training. However, it would be nice to see more in-person or...

Mar 2025
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Director

Value

For the amount that we pay, we definitely get our value out of the system. MEDITECH combined two...

Mar 2025
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CIO

Product

For the system to be even easier to use, it would be nice if each organization had the ability to...

Mar 2025
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CIO

Loyalty, Relationship

What I want in a year and what I think I will get are two different things. I hope that MEDITECH's...

Mar 2025
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CIO

Culture, Value

It is hard to say whether I have received my money's worth with Expanse Acute Care EHR because I...

Mar 2025
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CIO

Operations

Our implementation of Expanse Acute Care EHR was okay. I would have liked to have seen a little more...

Mar 2025
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CIO

Culture

MEDITECH doesn't keep all of their promises. Their salespeople blatantly lie. They promote things...

Mar 2025
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(0)
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CIO

Value

I would retire if I had to switch vendors. I am very happy with MEDITECH. The system could always be...

Mar 2025
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(0)
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CIO

Operations

The vendor's training is lacking. We need more virtual training or a pathway to train new employees....

Mar 2025
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(0)
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VP/Other Executive

Loyalty, Value

MEDITECH is working hard on their products, and they are pretty forward-thinking when it comes to...

Mar 2025
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VP/Other Executive

Product

MEDITECH has done a lot of work on the provider side of Expanse Acute Care EHR, but there has got to...

Mar 2025
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VP/Other Executive

Operations

The initial training for Expanse Acute Care EHR wasn't really provided by MEDITECH. The system is...

Mar 2025
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VP/Other Executive

Value

Expanse Acute Care EHR has a reasonable cost, and MEDITECH doesn't nickel-and-dime us.

Mar 2025
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VP/Other Executive

Relationship

I receive plenty of support and executive involvement from MEDITECH. We are supposed to be getting...

Mar 2025
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Director

Relationship

The vendor is quick to respond to our needs, and they are quick to come up with solutions. The...

Mar 2025
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Director

Operations, Product

The product could be easier to use. The issue is all of the documentation that is required and has...

Mar 2025
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Director

Loyalty, Product

The vendor is getting better at delivering technology over the years. I just think that they...

Mar 2025
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Director

Relationship

MEDITECH is proactive. They have actually reached out to us because they have looked at all of the...

Mar 2025
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Director

Relationship

MEDITECH's people, including their executives, are very responsive. I was with one of the vendor's...

Mar 2025
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Director

Relationship

MEDITECH might not do things as quickly as we want them to, but they do keep their promises.

Mar 2025
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Director

Relationship, Product

I like the versatility of Expanse Patient Accounting. We have multiple service lines that all have...

Mar 2025
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Director

Operations

MEDITECH has really good training available, though there could be more. For my role, I deal with...

Mar 2025
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(0)
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Director

Culture, Value

Lately, my issue with Expanse Patient Accounting has been interfaces. We have other products that we...

Mar 2025
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Manager

Relationship

With some of our issues that we open with MEDITECH, we don't get timely responses, and we do have to...

Mar 2025
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Manager

Relationship

If MEDITECH finds issues, they send information out to all their customers and alert them that a...

Mar 2025
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Manager

Relationship, Product

Expanse Patient Accounting meets our needs, and MEDITECH is very good to work with. They have a...

Mar 2025
||
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Manager

Value

In healthcare, it feels like everything is very expensive, but that is the nature of software....

Mar 2025
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CMIO

Loyalty, Product

MEDITECH could improve Expanse Acute Care EHR by integrating with AI to allow me to summarize the...

Mar 2025
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CMIO

Product

I do all the training, and every provider comes in and says that Expanse Acute Care EHR is pretty...

Mar 2025
||
(0)
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Director

Loyalty, Relationship, Product

MEDITECH should solicit more feedback about enhancements and things that people want to see in the...

Feb 2025
||
(0)
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Director

Relationship

MEDITECH listens. We have the attention of the executives. They came on-site to meet some of our...

Feb 2025
||
(0)
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Director

Product

The biggest strength is the overall patient chart. We have an ambulatory environment, which is our...

Feb 2025
||
(0)
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Manager

Relationship

MEDITECH’s support team isn't very responsive when we put in tickets. Tickets don't go anywhere....

Feb 2025
||
(0)
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Manager

Loyalty

I can't say whether Expanse Acute Care EHR is part of our long-term plans. There is not a lot that I...

Feb 2025
||
(0)
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Manager

Loyalty, Product

It would be nice if MEDITECH made it easier to run certain reports in Expanse Acute Care EHR. Their...

Feb 2025
||
(0)
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Manager

Relationship, Operations, Product

MEDITECH could improve their upgrades by addressing all of the problems that their upgrades seem to...

Feb 2025
||
(0)
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Manager

Operations, Product

The biggest thing MEDITECH could improve is making Expanse Acute Care EHR look the same for all...

Feb 2025
||
(0)
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CIO

Operations

The biggest downfall is the limitation of sessions. When MEDITECH switched the product to being web...

Feb 2025
||
(0)
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CIO

Relationship, Operations, Product

MEDITECH is close to finishing their API for integrating our ambient solution. I think they tend to...

Feb 2025
||
(0)
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CIO

Operations

The implementation was a disaster. Our initial implementation team consisted largely of new hires...

Feb 2025
||
(0)
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CIO

Relationship

The web and phone support are hit-or-miss. Some support personnel are quick to respond, and others...

Feb 2025
||
(0)
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CIO

Operations

We found during the implementation that the vendor had migrated from using Microsoft SQL to using...

Feb 2025
||
(0)
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CIO

Product, Value

The ease of use for end users is also hit-or-miss. In some areas, the system has been an improvement...

Feb 2025
||
(0)
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CIO

Product

The management of the system is a disaster. Every area has its own access dictionaries, and that...

Feb 2025
||
(0)
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CEO/President

Value

MEDITECH didn't have a financial package that was functional and that would allow us to do our...

Feb 2025
||
(0)
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 or  to see details.

CEO/President

Operations

Our MEDITECH implementation and the years we spent on the system were the worst. There were...

Feb 2025
||
(0)
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CEO/President

Loyalty, Operations, Value

Things were so bad with the system in our ambulatory area that we had to decide to cut the system...

Feb 2025
||
(0)
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Director

Loyalty, Relationship, Product

There needs to be a lot of improvements to the problem list management in Expanse Acute Care EHR....

Feb 2025
||
(0)
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Director

Relationship

MEDITECH's support is sometimes lacking in terms of the support people's knowledge of not only the...

Feb 2025
||
(0)
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Director

Product

Expanse Acute Care EHR is intuitive, customizable, and pretty easy to use in terms of how the...

Feb 2025
||
(0)
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Director

Relationship, Operations, Product

Sometimes, there seems to be a gap between the people building Expanse Patient Accounting and the...

Feb 2025
||
(0)
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Director

Product

The customizability in Expanse Patient Accounting is very nice. We have very specific billing rules,...

Feb 2025
||
(0)
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Manager

Loyalty, Product

We were running multiple different EMRs, and we wanted to bring all of those together and have just...

Feb 2025
||
(0)
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Manager

Product

I don't think I would recommend the system. I would tell people to not go with it. Some parts of the...

Feb 2025
||
(0)
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Manager

Operations

I don't know the package that we bought. However, when we were building with MEDITECH, they gave us...

Feb 2025
||
(0)
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Manager

Loyalty, Product

I feel like the system's processes are more difficult than MEDITECH made them sound. We have orders...

Feb 2025
||
(0)
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Manager

Product

Scheduling with the system can be hard because we lose orders. The whole prior authorization thing...

Feb 2025
||
(0)
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 or  to see details.

Manager

Relationship

MEDITECH isn't very responsive with some things. When we put in tickets, we may not hear anything...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

When we went live with Expanse Patient Accounting, it was hard because MEDITECH marketed the...

Feb 2025
||
(0)
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 or  to see details.

Director

Relationship

Sometimes MEDITECH’s customer service is a little lacking in giving us what we need. Their support...

Feb 2025
||
(0)
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Director

Operations

MEDITECH is getting better at training. They are offering more training. Once we know how to use the...

Feb 2025
||
(0)
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Director

Product

With Expanse Patient Accounting, things aren't working, and we can't even get certain files to...

Feb 2025
||
(0)
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Director

Product

MEDITECH’s RCM product is more robust than we have ever had in an EMR. The reporting is better than...

Feb 2025
||
(0)
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Manager

Relationship, Product

MEDITECH's feature called Extended Software and Hardware is a mess. It is not good. When it comes to...

Jan 2025
||
(0)
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Manager

Relationship, Operations, Product

With MEDITECH, sometimes I feel like we are speaking two languages. Electronic case reporting has...

Jan 2025
||
(0)
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Manager

Operations, Product

MEDITECH does allow me to do integration, but it is a struggle. This is my certified EHR. I have to...

Jan 2025
||
(0)
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Manager

Relationship

MEDITECH has some really good people who were on the phone with us frequently to make sure that they...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Using the solution, we are able to do surgeries every day and change people's lives. In the big...

Jan 2025
||
(0)
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Manager

Loyalty, Product

Although Expanse Acute Care EHR is pretty easy to use in general, MEDITECH’s delivery of new...

Jan 2025
||
(0)
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 or  to see details.

Manager

Product

Expanse Acute Care EHR is not meeting our needs. Because of the type of facility we are, getting the...

Jan 2025
||
(0)
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 or  to see details.

Manager

Loyalty, Product

Our providers have been wanting to change their own templates so that they don't have to send them...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have had problems with the rollout of Expanse Acute Care EHR and the turnaround time on our...

Jan 2025
||
(0)
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CIO

Culture, Product, Value

MEDITECH is putting a lot of R&D into AI, and that is very much to their credit, but AI is being...

Jan 2025
||
(0)
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CIO

Value

MEDITECH has promised for years that they will build a standalone anesthesia billing system, but...

Jan 2025
||
(0)
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CIO

Relationship

The vendor is responsive if I have to escalate things.

Jan 2025
||
(0)
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 or  to see details.

CIO

Loyalty, Product

The vendor is rolling out some workflow enhancements that we have asked for. Those rollouts are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product, Value

I would recommend MEDITECH to a hospital like ours because I don't think there is much of a choice.

Jan 2025
||
(0)
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Manager

Relationship, Product

Depending on an organization's budget, MEDITECH can be a good option. But they don't have...

Jan 2025
||
(0)
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 or  to see details.

Nurse

Relationship

We have been satisfied with MEDITECH. They have good customer support.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Given our constraints when we bought Expanse Acute Care EHR, we probably would buy this product...

Jan 2025
||
(0)
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 or  to see details.

Physician

Relationship, Product

The product is very stable and almost always works. The vendor has provided updates that are helpful...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product is somewhat difficult to navigate and customize for our population. Some problems have...

Jan 2025
||
(0)
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 or  to see details.

CEO/President

Value

For an independent hospital, other options may not be as affordable as MEDITECH even though there...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We put Expanse Acute Care EHR in during COVID-19, so all the training was online, and we learned...

Jan 2025
||
(0)
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 or  to see details.

CEO/President

Relationship

MEDITECH doesn’t always keep their promises. I would like more assistance with getting some things...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

Sometimes things with MEDITECH could be less expensive. With some of the add-ons or other things, it...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty

MEDITECH as a Service is doing what we need it to do as an EHR at the end of the day. We like that...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

We had some major issues with MEDITECH as a Service, but our implementation partners told us that...

Dec 2024
||
(0)
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 or  to see details.

Director

Product

We have a lot of customized reports in our data repository that give us a lot of analytical data...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I liked Expanse Acute Care EHR before we added other settings to the system, but now there are so...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our experience working with MEDITECH depends on who the specialist is for the individual issue we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The upgrades for Expanse Acute Care EHR aren't super great. We test our upgrades. The last time we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

MEDITECH sends out notices when things are going on, like safety issues and stuff, so that is pretty...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our staff members still don't like all the clicking in Expanse Acute Care EHR, and there is so much...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

When MEDITECH did the demo, they told the providers that it would take a couple of clicks to do...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MEDITECH’s phone support is better because we definitely get someone. With web support for putting...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Product

MEDITECH’s sales process for Expanse Acute Care EHR was really bad, but now that we have been on the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship, Product

There are a couple of different things that I like about MEDITECH as a Service. One, it is easy to...

Sep 2024
||
(0)
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 or  to see details.

CISO

Loyalty

One thing that could use some improvement is the versatility of the reporting tools in the Expanse...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expanse Acute Care EHR seems to do its job. We get the patients registered, and the system does the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish MEDITECH's system had some more functionality so that we didn't have to go to third-party...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

MEDITECH will say they are improving the application, and then seven years later, there will be an...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH will do the implementation, and that is really it, but we would like more education as...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some of the MEDITECH specialists aren't as skilled or knowledgeable at applying things to real-world...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH's support people respond, but they are very in the box, and they don't really go beyond...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our experience with MEDITECH’s implementation process hasn’t been great. MEDITECH has application...

Sep 2024
||
(0)
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VP/Other Executive

Operations, Value

If I had to guess, MEDITECH probably puts the vast majority of their resources into the software and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

MEDITECH offered the best flexibility to set up a system that would work for us and our nuances. Our...

Sep 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations, Product

One huge recommendation I have for someone doing a MEDITECH implementation is to collect narrative...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

My initial sense is I think we are going to like Expanse Acute Care EHR a lot. MEDITECH has a good...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

MEDITECH has a dashboard for the implementation that has KPIs and a timeline, but it is very broad...

Sep 2024
||
(0)
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 or  to see details.

Director

Relationship, Operations

There were often some knowledge gaps from the implementation people, and there were times when we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH now has some virtual training called MedPower, but we can't make our own training with our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

We have been hearing that MEDITECH stripped down some of the features in the product. Since then,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some opportunities for the vendor to deliver new technology. MEDITECH really needs to move...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ease of use depends on the area of the solution. There are always a few naysayers, but providers...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We very much struggle with MEDITECH’s new ticketing system, and even they struggle with it. We can...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

If an organization already had an existing MEDITECH version, and they wanted to stay independent and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

My thought on Expanse Acute Care EHR, and really any EHR, is that if every hospital in the country...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We get alerts quite often on things that MEDITECH knows of that are issues, and then the fixed form...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Eventually, we make MEDITECH keep promises. It takes them a while. They have good support...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

We went live with the Expanse platform previously, so we have just been working on optimizing the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

The Expanse platform is part of our long-term plans. We are not going anywhere. I'm not going...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

One strength is that the system is fully integrated, so all of our different areas and departments...

Aug 2024
||
(0)
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 or  to see details.

COO

Relationship, Product

The different pieces of the software are very siloed on MEDITECH’s side. Fixing problem A may...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Operations, Product

MEDITECH as a Service is still a new product, so over the last year, there have been a lot of bumps...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

Overall, I'm happy with Expanse Acute Care EHR. The product’s biggest strength is that it is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Product

The graphing function in the solution is frustrating and should be improved. The ability to retrieve...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations

I don't think MEDITECH does much training. My impression is that they have web calls to discuss the...

Jul 2024
||
(0)
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 or  to see details.

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