Expanse/MaaS Commentary
Filtered view: (Small - 1-150 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product, Value
MEDITECH doesn't do a whole lot of updates with their accounting system. It is decent. MEDITECH does...
Login or Create an Account to see details.
Relationship, Operations
The implementation for Expanse Patient Accounting went extremely well. I do have support from...
Login or Create an Account to see details.
Loyalty
We have a lot of experience with MEDITECH. We decided to stay with MEDITECH for various financial...
Login or Create an Account to see details.
Culture
MEDITECH keeps their promises for the most part; however, we were supposed to get something that we...
Login or Create an Account to see details.
Operations
MEDITECH uses a product called MedPower for training for MAAS. It is a video-based program, but we...
Login or Create an Account to see details.
Loyalty
We plan on staying with MAAS. It is not going away. There are other solutions, but we get what we...
Login or Create an Account to see details.
Relationship
We have problems with MEDITECH’s customer support people; they do get things done, but we have had...
Login or Create an Account to see details.
Relationship, Product
MEDITECH as a Service is very interoperable. MEDITECH is generally on top of things when it comes to...
Login or Create an Account to see details.
Relationship
A big pet peeve I have with MEDITECH's customer support is that we will ask a question, and rather...
Login or Create an Account to see details.
Relationship, Operations
MEDITECH is very good about keeping us compliant with everything going on in the world right now. If...
Login or Create an Account to see details.
Value
We are paying for services with MAAS. When we had a previous MEDITECH solution, that solution was on...
Login or Create an Account to see details.
Relationship, Product
One of the challenges that we have with MAAS that everybody will have problems with is that we are...
Login or Create an Account to see details.
Loyalty
MEDITECH is definitely part of our long-term plans, but we might look at their new cloud-hosted...
Login or Create an Account to see details.
Loyalty, Relationship, Product
MEDITECH has the right things in their development road map, but they are going to take way too long...
Login or Create an Account to see details.
Relationship
There are some things that we can’t do ourselves in MAAS, and we interface with MEDITECH often on...
Login or Create an Account to see details.
Relationship, Operations
MEDITECH mostly understands what they are doing, but they still have a long way to go. When it comes...
Login or Create an Account to see details.
Relationship, Product
MEDITECH keeps promising an API suite to improve interfacing capabilities, but they just keep making...
Login or Create an Account to see details.
Product, Value
On the clinical side, MAAS is quite good. The biggest advantage of using MAAS is that the system is...
Login or Create an Account to see details.
Loyalty, Value
MEDITECH hasn’t really invested in their HR or payroll platforms that are back-end functions of the...
Login or Create an Account to see details.
Product, Value
Interfaces with MEDITECH are a sore spot for us, and they are expensive when they are purchased....
Login or Create an Account to see details.
Relationship
There is always room for improvement, but MEDITECH is always striving to make Expanse Acute Care EHR...
Login or Create an Account to see details.
Relationship, Operations
We have requested training from the vendor, but our IT staff members have a hard time working with...
Login or Create an Account to see details.
Culture, Operations, Value
I wouldn't buy Expanse Acute Care EHR again based on our experience with it, but I haven't...
Login or Create an Account to see details.
Culture, Loyalty, Product
The system doesn't work the way it was promoted to work. There are a lot of ways to lose orders. We...
Login or Create an Account to see details.
Operations, Product
Our implementation went really well. It seems like MEDITECH tests their upgrades. The system has...
Login or Create an Account to see details.
Relationship
MEDITECH's support is ticket based. That support is provided 24/7. When something happens and there...
Login or Create an Account to see details.
Relationship
When our IT people work with MEDITECH to integrate with third parties, MEDITECH is pretty average....
Login or Create an Account to see details.
Loyalty, Relationship
I know there have been some high-level conversations with MEDITECH among our senior leaders. Our...
Login or Create an Account to see details.
Loyalty, Relationship
We are extremely happy with MEDITECH. I have been in this industry for many years, and if a vendor...
Login or Create an Account to see details.
Product, Value
Our employees are satisfied with the system because it gives them the ability to look across care...
Login or Create an Account to see details.
Operations, Value
For reporting, MEDITECH wants to sell us their business and clinical analytics (BCA) system. It is a...
Login or Create an Account to see details.
Product
I have heard that our staff members are struggling with MEDITECH's system. It takes too many clicks...
Login or Create an Account to see details.
Relationship
The support has improved, and MEDITECH is much more proactive than they were before. We rarely have...
Login or Create an Account to see details.
Culture, Value
MEDITECH's pricing is good with their base package. They do include some of the standard interfaces....
Login or Create an Account to see details.
Relationship, Operations
We had some hiccups with implementation. We still have calls with MEDITECH just to work through the...
Login or Create an Account to see details.
Relationship
We had a lot of disconnects with MEDITECH mainly because there were a lot of flowcharts and things...
Login or Create an Account to see details.
Relationship
When we open cases with MEDITECH, sometimes they don't even respond. Then we are always asking for...
Login or Create an Account to see details.
Relationship, Product
The vendor has made changes; we took a recent update, and I have no idea what they did, but now, I...
Login or Create an Account to see details.
Loyalty, Operations
I probably wouldn't recommend the system to a peer. Right now, our surrounding area is going to...
Login or Create an Account to see details.
Relationship
The executives are involved, but all we get from them is fluff. If I have to reach out to them, they...
Login or Create an Account to see details.
Operations
The system is good, but the implementation needed work from MEDITECH’s side. Every facility is...
Login or Create an Account to see details.
Relationship, Operations
We have struggled with the vendor greatly since our implementation months ago, and we have only just...
Login or Create an Account to see details.
Relationship, Product
Right now, we are trying to change some workflows. We have to come back to certain things because we...
Login or Create an Account to see details.
Operations
MEDITECH does these little training seminars, and the seminars are great, but when it comes to...
Login or Create an Account to see details.
Loyalty
There have been a lot of grumblings about Expanse Acute Care EHR, but I think the reality is that it...
Login or Create an Account to see details.
Product
I would tell others looking at Expanse Acute Care EHR that the interoperability and communication...
Login or Create an Account to see details.
Relationship, Product
I would think MEDITECH should know what we have for state reporting, and they should easily be able...
Login or Create an Account to see details.
Operations
We had a different firm hosting our MEDITECH system, but because of the cost, we went to the...
Login or Create an Account to see details.
Relationship
There are a lot of new support staff members at MEDITECH who really only understand the application...
Login or Create an Account to see details.
Relationship
MEDITECH has made a lot of promises and changes since our implementation. They have been...
Login or Create an Account to see details.
Relationship
I like our salesperson at MEDITECH; they have been very helpful. If we rattle the cage of our...
Login or Create an Account to see details.
Operations
Organizations have to pay MEDITECH for additional training. The vendor offers webinars or tutorials,...
Login or Create an Account to see details.
Relationship
We need more follow-through and feedback from MEDITECH. It takes the vendor a long time to get back...
Login or Create an Account to see details.
Relationship, Product
The strength of MEDITECH is that they have a lot to offer big facilities. We can customize their...
Login or Create an Account to see details.
Loyalty, Product
I do not love the Expanse Acute Care EHR portal. MEDITECH is upgrading it, but right now, it is not...
Login or Create an Account to see details.
Product
We use a third-party therapy documentation system for some of our specialties because Expanse Acute...
Login or Create an Account to see details.
Product, Value
It is nice that twice a year we take required upgrades that we can't opt out of, so we have to stay...
Login or Create an Account to see details.
Value
I like that the solution is hosted, so the infrastructure cost is off of me. We are subscribing to...
Login or Create an Account to see details.
Operations
We had to bolster the implementation team with resources from another firm. We had to put subject...
Login or Create an Account to see details.
Culture, Relationship
MEDITECH could improve the new version that we are going through for the system. I believe MEDITECH...
Login or Create an Account to see details.
Loyalty
Right now, the majority of the functionality we need is going to be part of the MAAS implementation....
Login or Create an Account to see details.
Relationship
MEDITECH's customer service people, engineers, and specialists are very resourceful. They are very...
Login or Create an Account to see details.
Relationship
I absolutely hate MEDITECH's web support since MEDITECH has upgraded to something they call the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Based on feedback from others within the organization, I think there are still some limitations in...
Login or Create an Account to see details.
Relationship, Product
With MEDITECH as a Service, whether we achieve the outcomes we expect depends on what we are working...
Login or Create an Account to see details.
Value
We would buy Expanse, but I'm not sure whether we would buy MEDITECH as a Service again. It was...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
With MEDITECH’s ticketing system and cases, we are struggling with getting things resolved promptly....
Login or Create an Account to see details.
Relationship
Right now, we have really developed a good partnership with MEDITECH. Their leadership is definitely...
Login or Create an Account to see details.
Product
We are an island within a sea of Epic, I guess you could say, so we have a lot of staff members who...
Login or Create an Account to see details.
Loyalty, Relationship, Product
MEDITECH should expand on their technology, as well as work on their interoperability, data...
Login or Create an Account to see details.
Relationship
Because of the type of MEDITECH customer we are, we are limited in some of the things that we can...
Login or Create an Account to see details.
Relationship, Operations
For support metrics, it seems MEDITECH has a high turnover rate in lower levels. This results in our...
Login or Create an Account to see details.
Relationship, Product
Even MEDITECH acknowledged that they have focused on providers for too long. It is time for nursing,...
Login or Create an Account to see details.
Relationship
MEDITECH could be more agile in terms of idea development and fixes. They could introduce new...
Login or Create an Account to see details.
Relationship, Product
I love the EHR's value and ease of use. I also love the great relationship that we have with...
Login or Create an Account to see details.
Relationship, Product
MEDITECH is good about having a consistent process for updates.
Login or Create an Account to see details.
Relationship, Product
There are things that we wish MEDITECH did better or differently. There are a lot of things that...
Login or Create an Account to see details.
Value
MEDITECH has not been a nickel-and-diming operation. I have worked with healthcare medical record...
Login or Create an Account to see details.
Product, Value
Overall, the system functions every day and gets us what we need regardless of any problems. Moving...
Login or Create an Account to see details.
Relationship, Value
I have been really irritable about the fact that I pay a significant amount to MEDITECH in support...
Login or Create an Account to see details.
Culture, Relationship, Product
MEDITECH doesn't throw a lot of promises at us, but they also don't always tell us what they are...
Login or Create an Account to see details.
Operations
MEDITECH boasts about their training, but their training is for nurses and doctors. MEDITECH doesn't...
Login or Create an Account to see details.
Relationship
MEDITECH must have a lot of turnover with their customer support because I can tell that we are...
Login or Create an Account to see details.
Product
We are a specialty hospital, and when it comes to MEDITECH helping us maximize their software, we...
Login or Create an Account to see details.
Product
E-prescription abilities should just be part of MEDITECH's system because they are so fundamental...
Login or Create an Account to see details.
Operations
MEDITECH as a Service was kind of the best way to go because MEDITECH helps users build the system,...
Login or Create an Account to see details.
Product
We went live with a certain department and had to revert to our old EHR. There was a ton of...
Login or Create an Account to see details.
Value
I think we have to pay for what we receive. If we want the cheapest thing, we are going to get the...
Login or Create an Account to see details.
Relationship, Operations, Product
I have a lot of nurses who were on our old system since day one. I thought I was going to get a lot...
Login or Create an Account to see details.
Operations
Some implementation specialists are super amazing, and some are super new. For our overall nursing...
Login or Create an Account to see details.
Operations
We had a lot of training. We did our own training as well, but I feel like the vendor worked with us...
Login or Create an Account to see details.
Product
It is easy to integrate third parties. We did try using a certain department with a third-party...
Login or Create an Account to see details.
Product
Coming from a different vendor, I am very happy with MEDITECH's solution. I would rate the...
Login or Create an Account to see details.
Relationship
MEDITECH makes sure that if we ask for something and they say they can do it, it is done. They...
Login or Create an Account to see details.
Loyalty
We switched from multiple other vendors to MEDITECH. We have those vendors' systems as legacy...
Login or Create an Account to see details.
Relationship, Product
MEDITECH has just been aligned with us the best out of all the vendors.
Login or Create an Account to see details.
Relationship, Product
MEDITECH’s road map isn’t shared with operators much. We often push things into a wish list. We...
Login or Create an Account to see details.
Value
MEDITECH required a MEDITECH on-site application, and now they are finally getting to the point...
Login or Create an Account to see details.
Relationship
There are often site surveys, and MEDITECH is supposed to offer workflow analyses and cleanup after...
Login or Create an Account to see details.
Culture, Relationship, Value
When we went onto the MEDITECH as a service model, MEDITECH said that they would provide a certain...
Login or Create an Account to see details.
Relationship, Operations
MEDITECH seems to be very out of touch with the EHR landscape. They don’t have the things we expect...
Login or Create an Account to see details.
Operations
MEDITECH implemented some things recently, and they swore up and down that we needed those things...
Login or Create an Account to see details.
Relationship
MEDITECH is engaged. Some of their people try more than others. We have an account manager who we...
Login or Create an Account to see details.
Relationship
As with any vendor, MEDITECH has stronger and weaker staff members. They are also dealing with a...
Login or Create an Account to see details.
Relationship
The communication between us and third-party vendors for MEDITECH’s systems is extremely poor. If we...
Login or Create an Account to see details.
Relationship, Product
MEDITECH has good staff members who care, but it seems like a lot of things fall on deaf ears. With...
Login or Create an Account to see details.
Culture, Relationship, Product
MEDITECH has not differentiated their product line well enough to their customers, end users, or...
Login or Create an Account to see details.
Relationship
MEDITECH reaches out quite a bit. The executive involvement depends on the department. MEDITECH has...
Login or Create an Account to see details.
Operations
When MEDITECH's system was deployed, a lot of stuff was rushed through, and the vendor said they...
Login or Create an Account to see details.
Relationship, Product
Expanse Acute Care EHR is easy to work with, and MEDITECH will work with us to get problems solved....
Login or Create an Account to see details.
Value
With MEDITECH, there is a traverse exchange process, and we are getting grandfathered in without an...
Login or Create an Account to see details.
Relationship
With MEDITECH, we get told that things aren't possible. I'm so lucky I have an informaticist who...
Login or Create an Account to see details.
Operations
Our implementation with MEDITECH was interesting to say the least. MEDITECH's project management...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
In terms of functionality, MEDITECH has a way to go before they hit all of the efficiencies that we...
Login or Create an Account to see details.
Relationship
We had a couple of issues that really drove home the fact that we cannot wait for some things on the...
Login or Create an Account to see details.
Product
Expanse Acute Care EHR functions well, and it hasn't had any major hiccups in the grand scheme of things....
Login or Create an Account to see details.
Product
With MEDITECH, there are some frustrations from our end users when it comes to scheduling,...
Login or Create an Account to see details.
Product
Expanse Acute Care EHR basically does what MEDITECH says it will. There are some bugs though. The...
Login or Create an Account to see details.
Relationship, Operations, Product
I wish MEDITECH would be faster with their updates. We have never really had an update any faster...
Login or Create an Account to see details.
Relationship, Operations
MEDITECH supports us very well during the upgrade process. They are very knowledgeable about their...
Login or Create an Account to see details.
Operations
I must ding MEDITECH on training. The initial training was okay. The ongoing training is lacking. It...
Login or Create an Account to see details.
Loyalty, Product
I definitely don't curse MEDITECH behind closed doors. I grumble sometimes when working with their...
Login or Create an Account to see details.
Loyalty, Product
I will give MEDITECH very high marks for delivering new technology. They have made great strides....
Login or Create an Account to see details.
Relationship
For MEDITECH, we have a dedicated account manager, and they get us results. They are not the one...
Login or Create an Account to see details.
Relationship
When we put in a web support ticket, MEDITECH’s support specialist usually responds in a timely...
Login or Create an Account to see details.
Relationship
MEDITECH is good at proactive service. However, it tends not to be related to our problems. If there...
Login or Create an Account to see details.
Product
Fetal monitoring is probably the biggest functionality we use a third party for that should be...
Login or Create an Account to see details.
Culture, Relationship, Product, Value
MEDITECH has kept all of the promises that they have ever made to us. Also, MEDITECH has many...
Login or Create an Account to see details.
Loyalty, Value
I would recommend MEDITECH all day long, every day. We looked at every major EMR platform when we...
Login or Create an Account to see details.
Relationship
When we call MEDITECH with a problem, we talk to a human 24/7/365. Somebody answers the phone. That...
Login or Create an Account to see details.
Relationship
Often, MEDITECH’s support specialists won’t be the most helpful. They send us a link to the manual...
Login or Create an Account to see details.
Operations, Product
MEDITECH is definitely improving the ease of use for end users. When we first went live with Expanse...
Login or Create an Account to see details.
Product
MEDITECH does not have internal software to smoothly transition the test environment into a live...
Login or Create an Account to see details.
Product
The physician documentation goes very well. Order entry is fairly simple, and physicians catch on quickly....
Login or Create an Account to see details.
Operations
Our initial training when we went live was majorly impacted by the COVID-19 pandemic. MEDITECH...
Login or Create an Account to see details.
Operations
The two departments that we struggle to train are the health information management and billing...
Login or Create an Account to see details.
Operations
My advice to other interested customers is to have MEDITECH on-site as much as possible when...
Login or Create an Account to see details.
Operations
MEDITECH made us get an outside firm for training, but we picked well with what we did, so I am okay...
Login or Create an Account to see details.
Product
I would like MEDITECH to enhance some things, and there is always something more we want. In Expanse...
Login or Create an Account to see details.
Culture, Product
Expanse Patient Accounting is pretty straightforward in terms of what it can do.
Login or Create an Account to see details.
Relationship
I don't talk with MEDITECH's support people as often as I used to, but they have a ticketing system....
Login or Create an Account to see details.
Loyalty
One issue with Expanse Acute Care EHR is that if users need something changed, it will take months...
Login or Create an Account to see details.
Loyalty, Relationship
I would like MEDITECH to be more responsive and to resolve issues up front. MEDITECH's support is...
Login or Create an Account to see details.
Operations, Product
MEDITECH has a good product. When we moved to Expanse Acute Care EHR, there were issues with the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
MEDITECH does a really good job of having regular clinical content updates where we can move things,...
Login or Create an Account to see details.
Relationship
MEDITECH's customer support response time really depends on the module. Each module has a different...
Login or Create an Account to see details.
Product
Our users like the widgets in Expanse Acute Care EHR because they can personally customize what they...
Login or Create an Account to see details.
Operations
We are not relying on MEDITECH for training. MEDITECH has offered some training, but we feel like...
Login or Create an Account to see details.
Product
Most end users are adapting to the MEDITECH application, but we do have an issue with some of the...
Login or Create an Account to see details.
Relationship
One problem we have with MEDITECH is that we have issues that are critical to patient care. We open...
Login or Create an Account to see details.
Relationship, Product
MEDITECH is slow when it comes to integrating key third-party applications. We have a number of...
Login or Create an Account to see details.
Product
One challenge we are seeing with Expanse Acute Care EHR is the ability for patients to schedule...
Login or Create an Account to see details.
Loyalty
We are at a crossroads right now with MEDITECH, and we are contemplating a potential move to Epic....
Login or Create an Account to see details.
Product
The only thing I don't like is that with MEDITECH's system, each group only knows its part. However,...
Login or Create an Account to see details.
Product
Expanse Patient Accounting is more forgiving than other systems we have had. If we make an error, it...
Login or Create an Account to see details.
Product
Expanse Patient Accounting is very user-friendly, but there are some areas that I don't particularly...
Login or Create an Account to see details.
Relationship, Product
I never had issues with MEDITECH until a recent update that caused issues with the dashboard. The...
Login or Create an Account to see details.
Relationship, Product
Expanse Acute Care EHR is pretty good. I know that MEDITECH has had some turnover in recent years,...
Login or Create an Account to see details.
Product
Anesthesia is a big functionality gap in MEDITECH's system. We would also like a more user-friendly...
Login or Create an Account to see details.
Culture, Operations
MEDITECH has promised us some products that are coming out, and sometimes, there are delays or those...
Login or Create an Account to see details.
Relationship
MEDITECH is pretty good at solving our problems.
Login or Create an Account to see details.
Loyalty, Relationship, Product
MEDITECH has a new thing called MEDITECH Alliance. If a third party is in the MEDITECH Alliance,...
Login or Create an Account to see details.
Relationship
I have the personal cell phone numbers of people at MEDITECH, and I don’t use those often, but when...
Login or Create an Account to see details.
Product
I have seen Expanse Patient Accounting have a few little hiccups in some places, but I have also...
Login or Create an Account to see details.
Loyalty
Once we are fully implemented with Traverse Exchange, there is a good chance we will give MEDITECH...
Login or Create an Account to see details.
Relationship
MEDITECH has had a lot of turnover, so we have struggled a bit recently. It takes the vendor longer...
Login or Create an Account to see details.
Operations
MEDITECH doesn't really train. They refer everything to MedPower and strongly recommend it. But we...
Login or Create an Account to see details.
Operations
Things have been better with MEDITECH. We are finally getting the kinks worked out. We just had some...
Login or Create an Account to see details.
Product
Expanse Acute Care EHR is a good product. It is pretty user-friendly, and there is some good...
Login or Create an Account to see details.
Relationship
MEDITECH’s service needs a little work. The vendor has a lot of people that they take care of, and...
Login or Create an Account to see details.
Culture, Relationship
I haven't really had many negative experiences with MEDITECH. When we have talked with the vendor's...
Login or Create an Account to see details.
Relationship
MEDITECH does a really good job when it comes to us calling on their support or putting in tickets....
Login or Create an Account to see details.
Operations
MEDITECH produces some good, on-demand training. However, it would be nice to see more in-person or...
Login or Create an Account to see details.
Value
For the amount that we pay, we definitely get our value out of the system. MEDITECH combined two...
Login or Create an Account to see details.
Product
For the system to be even easier to use, it would be nice if each organization had the ability to...
Login or Create an Account to see details.
Loyalty, Relationship
What I want in a year and what I think I will get are two different things. I hope that MEDITECH's...
Login or Create an Account to see details.
Culture, Value
It is hard to say whether I have received my money's worth with Expanse Acute Care EHR because I...
Login or Create an Account to see details.
Operations
Our implementation of Expanse Acute Care EHR was okay. I would have liked to have seen a little more...
Login or Create an Account to see details.
Culture
MEDITECH doesn't keep all of their promises. Their salespeople blatantly lie. They promote things...
Login or Create an Account to see details.
Value
I would retire if I had to switch vendors. I am very happy with MEDITECH. The system could always be...
Login or Create an Account to see details.
Operations
The vendor's training is lacking. We need more virtual training or a pathway to train new employees....
Login or Create an Account to see details.
Loyalty, Value
MEDITECH is working hard on their products, and they are pretty forward-thinking when it comes to...
Login or Create an Account to see details.
Product
MEDITECH has done a lot of work on the provider side of Expanse Acute Care EHR, but there has got to...
Login or Create an Account to see details.
Operations
The initial training for Expanse Acute Care EHR wasn't really provided by MEDITECH. The system is...
Login or Create an Account to see details.
Value
Expanse Acute Care EHR has a reasonable cost, and MEDITECH doesn't nickel-and-dime us.
Login or Create an Account to see details.
Relationship
I receive plenty of support and executive involvement from MEDITECH. We are supposed to be getting...
Login or Create an Account to see details.
Relationship
The vendor is quick to respond to our needs, and they are quick to come up with solutions. The...
Login or Create an Account to see details.
Operations, Product
The product could be easier to use. The issue is all of the documentation that is required and has...
Login or Create an Account to see details.
Loyalty, Product
The vendor is getting better at delivering technology over the years. I just think that they...
Login or Create an Account to see details.
Relationship
MEDITECH is proactive. They have actually reached out to us because they have looked at all of the...
Login or Create an Account to see details.
Relationship
MEDITECH's people, including their executives, are very responsive. I was with one of the vendor's...
Login or Create an Account to see details.
Relationship
MEDITECH might not do things as quickly as we want them to, but they do keep their promises.
Login or Create an Account to see details.
Relationship, Product
I like the versatility of Expanse Patient Accounting. We have multiple service lines that all have...
Login or Create an Account to see details.
Operations
MEDITECH has really good training available, though there could be more. For my role, I deal with...
Login or Create an Account to see details.
Culture, Value
Lately, my issue with Expanse Patient Accounting has been interfaces. We have other products that we...
Login or Create an Account to see details.
Relationship
With some of our issues that we open with MEDITECH, we don't get timely responses, and we do have to...
Login or Create an Account to see details.
Relationship
If MEDITECH finds issues, they send information out to all their customers and alert them that a...
Login or Create an Account to see details.
Relationship, Product
Expanse Patient Accounting meets our needs, and MEDITECH is very good to work with. They have a...
Login or Create an Account to see details.
Value
In healthcare, it feels like everything is very expensive, but that is the nature of software....
Login or Create an Account to see details.
Loyalty, Product
MEDITECH could improve Expanse Acute Care EHR by integrating with AI to allow me to summarize the...
Login or Create an Account to see details.
Product
I do all the training, and every provider comes in and says that Expanse Acute Care EHR is pretty...
Login or Create an Account to see details.
Loyalty, Relationship, Product
MEDITECH should solicit more feedback about enhancements and things that people want to see in the...
Login or Create an Account to see details.
Relationship
MEDITECH listens. We have the attention of the executives. They came on-site to meet some of our...
Login or Create an Account to see details.
Product
The biggest strength is the overall patient chart. We have an ambulatory environment, which is our...
Login or Create an Account to see details.
Relationship
MEDITECH’s support team isn't very responsive when we put in tickets. Tickets don't go anywhere....
Login or Create an Account to see details.
Loyalty
I can't say whether Expanse Acute Care EHR is part of our long-term plans. There is not a lot that I...
Login or Create an Account to see details.
Loyalty, Product
It would be nice if MEDITECH made it easier to run certain reports in Expanse Acute Care EHR. Their...
Login or Create an Account to see details.
Relationship, Operations, Product
MEDITECH could improve their upgrades by addressing all of the problems that their upgrades seem to...
Login or Create an Account to see details.
Operations, Product
The biggest thing MEDITECH could improve is making Expanse Acute Care EHR look the same for all...
Login or Create an Account to see details.
Operations
The biggest downfall is the limitation of sessions. When MEDITECH switched the product to being web...
Login or Create an Account to see details.
Relationship, Operations, Product
MEDITECH is close to finishing their API for integrating our ambient solution. I think they tend to...
Login or Create an Account to see details.
Operations
The implementation was a disaster. Our initial implementation team consisted largely of new hires...
Login or Create an Account to see details.
Relationship
The web and phone support are hit-or-miss. Some support personnel are quick to respond, and others...
Login or Create an Account to see details.
Operations
We found during the implementation that the vendor had migrated from using Microsoft SQL to using...
Login or Create an Account to see details.
Product, Value
The ease of use for end users is also hit-or-miss. In some areas, the system has been an improvement...
Login or Create an Account to see details.
Product
The management of the system is a disaster. Every area has its own access dictionaries, and that...
Login or Create an Account to see details.
Value
MEDITECH didn't have a financial package that was functional and that would allow us to do our...
Login or Create an Account to see details.
Operations
Our MEDITECH implementation and the years we spent on the system were the worst. There were...
Login or Create an Account to see details.
Loyalty, Operations, Value
Things were so bad with the system in our ambulatory area that we had to decide to cut the system...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There needs to be a lot of improvements to the problem list management in Expanse Acute Care EHR....
Login or Create an Account to see details.
Relationship
MEDITECH's support is sometimes lacking in terms of the support people's knowledge of not only the...
Login or Create an Account to see details.
Product
Expanse Acute Care EHR is intuitive, customizable, and pretty easy to use in terms of how the...
Login or Create an Account to see details.
Relationship, Operations, Product
Sometimes, there seems to be a gap between the people building Expanse Patient Accounting and the...
Login or Create an Account to see details.
Product
The customizability in Expanse Patient Accounting is very nice. We have very specific billing rules,...
Login or Create an Account to see details.
Loyalty, Product
We were running multiple different EMRs, and we wanted to bring all of those together and have just...
Login or Create an Account to see details.
Product
I don't think I would recommend the system. I would tell people to not go with it. Some parts of the...
Login or Create an Account to see details.
Operations
I don't know the package that we bought. However, when we were building with MEDITECH, they gave us...
Login or Create an Account to see details.
Loyalty, Product
I feel like the system's processes are more difficult than MEDITECH made them sound. We have orders...
Login or Create an Account to see details.
Product
Scheduling with the system can be hard because we lose orders. The whole prior authorization thing...
Login or Create an Account to see details.
Relationship
MEDITECH isn't very responsive with some things. When we put in tickets, we may not hear anything...
Login or Create an Account to see details.
Culture, Value
When we went live with Expanse Patient Accounting, it was hard because MEDITECH marketed the...
Login or Create an Account to see details.
Relationship
Sometimes MEDITECH’s customer service is a little lacking in giving us what we need. Their support...
Login or Create an Account to see details.
Operations
MEDITECH is getting better at training. They are offering more training. Once we know how to use the...
Login or Create an Account to see details.
Product
With Expanse Patient Accounting, things aren't working, and we can't even get certain files to...
Login or Create an Account to see details.
Product
MEDITECH’s RCM product is more robust than we have ever had in an EMR. The reporting is better than...
Login or Create an Account to see details.
Relationship, Product
MEDITECH's feature called Extended Software and Hardware is a mess. It is not good. When it comes to...
Login or Create an Account to see details.
Relationship, Operations, Product
With MEDITECH, sometimes I feel like we are speaking two languages. Electronic case reporting has...
Login or Create an Account to see details.
Operations, Product
MEDITECH does allow me to do integration, but it is a struggle. This is my certified EHR. I have to...
Login or Create an Account to see details.
Relationship
MEDITECH has some really good people who were on the phone with us frequently to make sure that they...
Login or Create an Account to see details.
Loyalty, Value
Using the solution, we are able to do surgeries every day and change people's lives. In the big...
Login or Create an Account to see details.
Loyalty, Product
Although Expanse Acute Care EHR is pretty easy to use in general, MEDITECH’s delivery of new...
Login or Create an Account to see details.
Product
Expanse Acute Care EHR is not meeting our needs. Because of the type of facility we are, getting the...
Login or Create an Account to see details.
Loyalty, Product
Our providers have been wanting to change their own templates so that they don't have to send them...
Login or Create an Account to see details.
Operations, Product
We have had problems with the rollout of Expanse Acute Care EHR and the turnaround time on our...
Login or Create an Account to see details.
Culture, Product, Value
MEDITECH is putting a lot of R&D into AI, and that is very much to their credit, but AI is being...
Login or Create an Account to see details.
Value
MEDITECH has promised for years that they will build a standalone anesthesia billing system, but...
Login or Create an Account to see details.
Relationship
The vendor is responsive if I have to escalate things.
Login or Create an Account to see details.
Loyalty, Product
The vendor is rolling out some workflow enhancements that we have asked for. Those rollouts are...
Login or Create an Account to see details.
Loyalty, Product, Value
I would recommend MEDITECH to a hospital like ours because I don't think there is much of a choice.
Login or Create an Account to see details.
Relationship, Product
Depending on an organization's budget, MEDITECH can be a good option. But they don't have...
Login or Create an Account to see details.
Relationship
We have been satisfied with MEDITECH. They have good customer support.
Login or Create an Account to see details.
Product
Given our constraints when we bought Expanse Acute Care EHR, we probably would buy this product...
Login or Create an Account to see details.
Relationship, Product
The product is very stable and almost always works. The vendor has provided updates that are helpful...
Login or Create an Account to see details.
Product
The product is somewhat difficult to navigate and customize for our population. Some problems have...
Login or Create an Account to see details.
Value
For an independent hospital, other options may not be as affordable as MEDITECH even though there...
Login or Create an Account to see details.
Operations
We put Expanse Acute Care EHR in during COVID-19, so all the training was online, and we learned...
Login or Create an Account to see details.
Relationship
MEDITECH doesn’t always keep their promises. I would like more assistance with getting some things...
Login or Create an Account to see details.
Value
Sometimes things with MEDITECH could be less expensive. With some of the add-ons or other things, it...
Login or Create an Account to see details.
Loyalty
MEDITECH as a Service is doing what we need it to do as an EHR at the end of the day. We like that...
Login or Create an Account to see details.
Operations
We had some major issues with MEDITECH as a Service, but our implementation partners told us that...
Login or Create an Account to see details.
​
Preferences