Expanse/MaaS Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Director

Culture, Value

When we went live with Expanse Patient Accounting, it was hard because MEDITECH marketed the...

Feb 2025
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Director

Relationship

Sometimes MEDITECH’s customer service is a little lacking in giving us what we need. Their support...

Feb 2025
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Director

Operations

MEDITECH is getting better at training. They are offering more training. Once we know how to use the...

Feb 2025
||
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Director

Product

With Expanse Patient Accounting, things aren't working, and we can't even get certain files to...

Feb 2025
||
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Director

Product

MEDITECH’s RCM product is more robust than we have ever had in an EMR. The reporting is better than...

Feb 2025
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CIO

Product

MEDITECH is completely missing the boat on AI and things like ambient listening and nursing...

Feb 2025
||
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CIO

Product

Some of our leaders are not happy with MEDITECH because of their performance. We have a list of...

Feb 2025
||
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Analyst/Coordinator

Relationship, Operations

If MEDITECH implements new modules, their training and support are very good, but for upgrades, the...

Feb 2025
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Analyst/Coordinator

Relationship

In certain areas, we have developed very good relationships with the MEDITECH service analysts and...

Feb 2025
||
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Manager

Relationship, Product

MEDITECH's feature called Extended Software and Hardware is a mess. It is not good. When it comes to...

Jan 2025
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Manager

Relationship, Operations, Product

With MEDITECH, sometimes I feel like we are speaking two languages. Electronic case reporting has...

Jan 2025
||
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Manager

Operations, Product

MEDITECH does allow me to do integration, but it is a struggle. This is my certified EHR. I have to...

Jan 2025
||
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Manager

Relationship

MEDITECH has some really good people who were on the phone with us frequently to make sure that they...

Jan 2025
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Manager

Loyalty, Value

Using the solution, we are able to do surgeries every day and change people's lives. In the big...

Jan 2025
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Manager

Loyalty, Product

Although Expanse Acute Care EHR is pretty easy to use in general, MEDITECH’s delivery of new...

Jan 2025
||
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Manager

Product

Expanse Acute Care EHR is not meeting our needs. Because of the type of facility we are, getting the...

Jan 2025
||
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Manager

Loyalty, Product

Our providers have been wanting to change their own templates so that they don't have to send them...

Jan 2025
||
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Manager

Operations, Product

We have had problems with the rollout of Expanse Acute Care EHR and the turnaround time on our...

Jan 2025
||
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CIO

Culture, Product, Value

MEDITECH is putting a lot of R&D into AI, and that is very much to their credit, but AI is being...

Jan 2025
||
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CIO

Value

MEDITECH has promised for years that they will build a standalone anesthesia billing system, but...

Jan 2025
||
(0)
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CIO

Relationship

The vendor is responsive if I have to escalate things.

Jan 2025
||
(0)
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CIO

Loyalty, Product

The vendor is rolling out some workflow enhancements that we have asked for. Those rollouts are...

Jan 2025
||
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CIO

Loyalty, Product, Value

I would recommend MEDITECH to a hospital like ours because I don't think there is much of a choice.

Jan 2025
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CIO

Value

It is hard for me to complain because our organization cannot afford MEDITECH's competitors. That is...

Jan 2025
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CIO

Product

Interoperability is a weak point. That doesn't make MEDITECH bad, but it is a weak point in...

Jan 2025
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CIO

Relationship

There are areas of support where I am starting to notice that MEDITECH is a little constrained on...

Jan 2025
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CMIO

Culture, Product

MEDITECH does things as advertised, has good people, and has a decent product. Expanse Acute Care...

Jan 2025
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CMIO

Relationship

MEDITECH could still do some things better in terms of proactive service. I would like to see...

Jan 2025
||
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CMIO

Product

MEDITECH's acute and ambulatory products still operate separately in some senses. There has been...

Jan 2025
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Manager

Relationship, Product

Depending on an organization's budget, MEDITECH can be a good option. But they don't have...

Jan 2025
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CMIO

Product

I would recommend MEDITECH for a small to medium organization or hospital group mostly because of...

Jan 2025
||
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Director

Relationship

The people on the acute side of MEDITECH work with us and try to make a difference.

Jan 2025
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Director

Relationship

MEDITECH has so much turnover, and we end up with new analysts all the time. There is no proactive...

Jan 2025
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Director

Product

One of the complaints we have with MEDITECH's system is how fast some of the pages load. The system...

Jan 2025
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Director

Loyalty

When we were considering which EHR to buy, we considered Epic's system, but it was three times the...

Jan 2025
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Nurse

Relationship

We have been satisfied with MEDITECH. They have good customer support.

Jan 2025
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Physician

Product

Given our constraints when we bought Expanse Acute Care EHR, we probably would buy this product...

Jan 2025
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Physician

Relationship, Product

The product is very stable and almost always works. The vendor has provided updates that are helpful...

Jan 2025
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Physician

Product

The product is somewhat difficult to navigate and customize for our population. Some problems have...

Jan 2025
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CEO/President

Value

For an independent hospital, other options may not be as affordable as MEDITECH even though there...

Jan 2025
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CEO/President

Operations

We put Expanse Acute Care EHR in during COVID-19, so all the training was online, and we learned...

Jan 2025
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CEO/President

Relationship

MEDITECH doesn’t always keep their promises. I would like more assistance with getting some things...

Jan 2025
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CEO/President

Value

Sometimes things with MEDITECH could be less expensive. With some of the add-ons or other things, it...

Jan 2025
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CFO

Loyalty

MEDITECH as a Service is doing what we need it to do as an EHR at the end of the day. We like that...

Dec 2024
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CFO

Operations

We had some major issues with MEDITECH as a Service, but our implementation partners told us that...

Dec 2024
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Nurse

Loyalty

We will be moving away from Expanse Acute Care EHR in favor of a product with better usability. With...

Nov 2024
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Nurse

Loyalty, Operations

There are some things we could use in Expanse Acute Care EHR if we chose to do so. The technology is...

Nov 2024
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Nurse

Relationship

I know that our teams work closely with the MEDITECH individuals.

Nov 2024
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CIO

Relationship, Operations

MEDITECH does a great job with trying to keep up with what is truly needed in healthcare. I would...

Oct 2024
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CIO

Product

MEDITECH needs to give all their modules the same look and feel. For the providers and nurses,...

Oct 2024
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CIO

Value

In the last few months, MEDITECH has tripled their pricing for adding another facility. We have not...

Oct 2024
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CIO

Product

Expanse Acute Care EHR gives us a lot of customizable functionality for the end user. So, if a...

Oct 2024
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CIO

Relationship

MEDITECH has a longstanding position that they don't talk to third parties; they talk to us, the...

Oct 2024
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CIO

Operations

There is no ongoing training from MEDITECH other than the documents they put out there, so it is...

Oct 2024
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CIO

Product

There is a scanning piece in Expanse Patient Accounting that still requires us to manually scan...

Oct 2024
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CIO

Product, Value

There are new worklists in Expanse Patient Accounting, so there is better monitoring of individual...

Oct 2024
||
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Director

Relationship

MEDITECH could improve their timing for doing and delivering things. That takes programming and is...

Oct 2024
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Director

Loyalty, Value

I probably would not buy Expanse Patient Accounting again. We are moving to another platform in the...

Oct 2024
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Director

Product, Value

MEDITECH could improve the charge capture piece from clinical modules. Charge capture is rising to...

Oct 2024
||
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Director

Operations

I would like to see MEDITECH provide more interaction with training and not force the customers to...

Oct 2024
||
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Director

Product

We have always been a MEDITECH customer. My favorite thing about Expanse Patient Accounting in the...

Oct 2024
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Director

Product

We have a lot of customized reports in our data repository that give us a lot of analytical data...

Oct 2024
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Director

Product

I liked Expanse Acute Care EHR before we added other settings to the system, but now there are so...

Oct 2024
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Director

Relationship

Our experience working with MEDITECH depends on who the specialist is for the individual issue we...

Oct 2024
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Manager

Operations, Product

The upgrades for Expanse Acute Care EHR aren't super great. We test our upgrades. The last time we...

Sep 2024
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Manager

Operations

MEDITECH sends out notices when things are going on, like safety issues and stuff, so that is pretty...

Sep 2024
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Manager

Product

Our staff members still don't like all the clicking in Expanse Acute Care EHR, and there is so much...

Sep 2024
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Manager

Culture

When MEDITECH did the demo, they told the providers that it would take a couple of clicks to do...

Sep 2024
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Manager

Relationship

MEDITECH’s phone support is better because we definitely get someone. With web support for putting...

Sep 2024
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Manager

Culture, Loyalty, Product

MEDITECH’s sales process for Expanse Acute Care EHR was really bad, but now that we have been on the...

Sep 2024
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(0)
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CISO

Relationship, Product

There are a couple of different things that I like about MEDITECH as a Service. One, it is easy to...

Sep 2024
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CISO

Loyalty

One thing that could use some improvement is the versatility of the reporting tools in the Expanse...

Sep 2024
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(0)
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Director

Product

Expanse Acute Care EHR seems to do its job. We get the patients registered, and the system does the...

Sep 2024
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(0)
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Director

Product

I wish MEDITECH's system had some more functionality so that we didn't have to go to third-party...

Sep 2024
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(0)
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Director

Loyalty, Relationship

MEDITECH will say they are improving the application, and then seven years later, there will be an...

Sep 2024
||
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Director

Operations

MEDITECH will do the implementation, and that is really it, but we would like more education as...

Sep 2024
||
(0)
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Director

Product

Some of the MEDITECH specialists aren't as skilled or knowledgeable at applying things to real-world...

Sep 2024
||
(0)
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Director

Relationship

MEDITECH's support people respond, but they are very in the box, and they don't really go beyond...

Sep 2024
||
(0)
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Analyst/Coordinator

Product

We have all of our hospitals and clinics in one system, and Expanse Patient Accounting makes it much...

Sep 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Once our IT team gets up and running with everything they need in Expanse Patient Accounting, I am...

Sep 2024
||
(0)
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VP/Other Executive

Operations

Our experience with MEDITECH’s implementation process hasn’t been great. MEDITECH has application...

Sep 2024
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(0)
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VP/Other Executive

Operations, Value

If I had to guess, MEDITECH probably puts the vast majority of their resources into the software and...

Sep 2024
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(0)
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VP/Other Executive

Loyalty

MEDITECH offered the best flexibility to set up a system that would work for us and our nuances. Our...

Sep 2024
||
(0)
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VP/Other Executive

Operations, Product

One huge recommendation I have for someone doing a MEDITECH implementation is to collect narrative...

Sep 2024
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VP/Other Executive

Loyalty

My initial sense is I think we are going to like Expanse Acute Care EHR a lot. MEDITECH has a good...

Sep 2024
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VP/Other Executive

Operations

MEDITECH has a dashboard for the implementation that has KPIs and a timeline, but it is very broad...

Sep 2024
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Director

Product

Sometimes the interoperability of Expanse Acute Care EHR is not that great. We have to jump from one...

Sep 2024
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Director

Product, Value

It is hard to say whether I would buy Expanse Acute Care EHR again. I have my issues with MEDITECH,...

Sep 2024
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(0)
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Director

Operations, Product

We have to make the records available to patients on the patient portal. And the solution from...

Sep 2024
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(0)
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Director

Product

The solution's biggest strengths are its reliability and flexibility. Even with our monthly reboots...

Sep 2024
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Director

Relationship, Operations

Instead of making global changes that affect everybody, I would like to see MEDITECH use parameters...

Sep 2024
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Director

Loyalty, Relationship

I would not buy Expanse Acute Care EHR again. The product development is slow, and the vendor's...

Sep 2024
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(0)
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Director

Operations, Product

MEDITECH could improve testing documentation and provide better support. MEDITECH has some training,...

Sep 2024
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(0)
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Director

Culture, Value

MEDITECH charges us for every little thing, and they do not keep promises. There is confusion about...

Sep 2024
||
(0)
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Director

Relationship, Operations

There were often some knowledge gaps from the implementation people, and there were times when we...

Sep 2024
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(0)
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Director

Operations

MEDITECH now has some virtual training called MedPower, but we can't make our own training with our...

Sep 2024
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(0)
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Director

Culture, Product

We have been hearing that MEDITECH stripped down some of the features in the product. Since then,...

Sep 2024
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(0)
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Director

Product

There are some opportunities for the vendor to deliver new technology. MEDITECH really needs to move...

Sep 2024
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(0)
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Director

Product

The ease of use depends on the area of the solution. There are always a few naysayers, but providers...

Sep 2024
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(0)
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Director

Relationship, Product

We very much struggle with MEDITECH’s new ticketing system, and even they struggle with it. We can...

Sep 2024
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(0)
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Director

Loyalty, Relationship

If an organization already had an existing MEDITECH version, and they wanted to stay independent and...

Sep 2024
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(0)
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CIO

Value

Value is truly important to us to enable us to serve the underserved population. Expanse Acute Care...

Sep 2024
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(0)
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Manager

Product

One thing that I love about the product is that it is becoming more web based. Clinicians can see...

Aug 2024
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(0)
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Manager

Relationship

When the system goes down or an issue occurs, we will put in a case, but we will also call. It has...

Aug 2024
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(0)
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Manager

Relationship

It feels like there are times when the vendor isn't responsive. Sometimes we have to reach out to...

Aug 2024
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(0)
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Manager

Relationship, Product

As we have upgraded to newer versions of the product, we have sometimes experienced the loss of some...

Aug 2024
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(0)
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VP/Other Executive

Product

There is always something in the system that we want to use to better help our operation. There are...

Aug 2024
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(0)
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VP/Other Executive

Product

I like Expanse Acute Care EHR's integration for things like labs. The system is a one-stop shop for...

Aug 2024
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(0)
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Director

Relationship, Operations

I would like to be able to connect with a MEDITECH specialist in real time and have them available,...

Aug 2024
||
(0)
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Director

Culture, Loyalty, Product

Expanse Acute Care EHR does what it is supposed to do. The system has a lot of things that are good...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

There is still room to grow in medication reconciliation. It is a challenge to get all the right...

Aug 2024
||
(0)
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Analyst/Coordinator

Product, Value

Expanse Acute Care EHR has really worked fairly well, and it is good value for the money. There is...

Aug 2024
||
(0)
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CIO

Operations, Product

My thought on Expanse Acute Care EHR, and really any EHR, is that if every hospital in the country...

Aug 2024
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(0)
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CIO

Relationship, Product

We get alerts quite often on things that MEDITECH knows of that are issues, and then the fixed form...

Aug 2024
||
(0)
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CIO

Relationship

Eventually, we make MEDITECH keep promises. It takes them a while. They have good support...

Aug 2024
||
(0)
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COO

Operations, Product

We went live with the Expanse platform previously, so we have just been working on optimizing the...

Aug 2024
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(0)
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COO

Loyalty

The Expanse platform is part of our long-term plans. We are not going anywhere. I'm not going...

Aug 2024
||
(0)
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COO

Product

One strength is that the system is fully integrated, so all of our different areas and departments...

Aug 2024
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(0)
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COO

Relationship, Product

The different pieces of the software are very siloed on MEDITECH’s side. Fixing problem A may...

Aug 2024
||
(0)
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COO

Loyalty, Relationship, Operations, Product

MEDITECH as a Service is still a new product, so over the last year, there have been a lot of bumps...

Aug 2024
||
(0)
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Director

Relationship

MEDITECH does keep all promises, but there are a lot of things that we wish we could improve that...

Aug 2024
||
(0)
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Director

Product

Expanse Acute Care EHR is what we make it. What we say around here a lot is MEDITECH's system will...

Aug 2024
||
(0)
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Director

Product

There are a lot of wish-list items for MEDITECH. I think some of those items, like functionality...

Aug 2024
||
(0)
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CMO

Product

Overall, I'm happy with Expanse Acute Care EHR. The product’s biggest strength is that it is...

Jul 2024
||
(0)
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CMO

Loyalty, Product

The graphing function in the solution is frustrating and should be improved. The ability to retrieve...

Jul 2024
||
(0)
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 or  to see details.

CMO

Operations

I don't think MEDITECH does much training. My impression is that they have web calls to discuss the...

Jul 2024
||
(0)
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Analyst/Coordinator

Product, Value

I would definitely purchase MEDITECH's product again. It just allows a lot of good stuff. We can...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

The product has a lot of shortcomings in interoperability. Integration, especially with billing...

Jul 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

A lot of times, I can email the account representative or the specific manager of an area and tell...

Jul 2024
||
(0)
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Director

Operations

I don't know how much MEDITECH is involved with implementing things at our organization because when...

Jul 2024
||
(0)
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Director

Operations

I have never personally had training from MEDITECH on any of the modules that I'm involved in. We...

Jul 2024
||
(0)
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Director

Relationship

I don't think MEDITECH is ever proactive. They are really reactive. If they were really proactive,...

Jul 2024
||
(0)
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Director

Loyalty, Product

I would not buy Expanse Acute Care EHR again. I was shocked that we went down the Expanse path...

Jul 2024
||
(0)
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Director

Culture, Loyalty, Product

When we went from an older version of MEDITECH's system to the Expanse version, we were promised a...

Jul 2024
||
(0)
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Director

Loyalty

Expanse Acute Care EHR is not part of our long-term plans. We are switching to another product. Our...

Jul 2024
||
(0)
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CIO

Product

Expanse Acute Care EHR really maintains itself. We moved from a really old platform to Expanse Acute...

Jul 2024
||
(0)
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Director

Relationship, Product

We update Expanse Acute Care EHR to a new priority pack regularly, and the upgrades always seem to...

Jul 2024
||
(0)
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Director

Product

Once learned, it is very easy to use Expanse Acute Care EHR. It meets our needs for actually putting...

Jul 2024
||
(0)
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Director

Relationship

MEDITECH has been great with their support; we work well with them, and they work well with us. If...

Jul 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

Anytime we need MEDITECH, they are always there. Our sales partners are excellent and very...

Jul 2024
||
(0)
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Director

Operations

I would like to see our MEDITECH contact person on-site for our individual modules to do at least a...

Jul 2024
||
(0)
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Director

Operations, Product

Expanse Patient Accounting is very customizable, but that makes it hard to support because every end...

Jul 2024
||
(0)
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Director

Product

I would like to have easier reporting options all the way through the revenue stream in Expanse...

Jul 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

I like that Expanse Patient Accounting ties in financial pieces. The vendor has a financial status...

Jul 2024
||
(0)
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Nurse

Relationship

We have a regularly scheduled call with our MEDITECH account manager, so we are able to speak openly...

Jun 2024
||
(0)
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Nurse

Operations, Product

Expanse Acute Care EHR is fairly easy to use. I do have a few providers that struggle with a few...

Jun 2024
||
(0)
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CNO

Relationship

With MEDITECH, it is hard to get support. Their support team is there, but we have to put stuff...

Jun 2024
||
(0)
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CNO

Product

We like the portion of Expanse Acute Care EHR that has documentation for the clinical staff....

Jun 2024
||
(0)
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CNO

Culture, Relationship, Value

We couldn't get our PACS to work without having to buy something else. The thing is, MEDITECH said a...

Jun 2024
||
(0)
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Director

Culture, Relationship

I don't have any issues with what MEDITECH promised. I think MEDITECH tries to stay ahead. Also, I...

Jun 2024
||
(0)
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Director

Relationship

Oftentimes, MEDITECH creates a ticket, which they call an idea, and then we have to track down what...

Jun 2024
||
(0)
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Director

Product

For MEDITECH, the functionality we are looking for is mainly integration. We have to pay to...

Jun 2024
||
(0)
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Director

Operations, Product

Expanse Acute Care EHR may be a little better right now because it is so new, but I would like...

Jun 2024
||
(0)
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 or  to see details.

Director

Relationship

If we have a problem and we are not getting satisfaction, we don’t have someone we can call who can...

Jun 2024
||
(0)
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Director

Product

The ease of use of Expanse Acute Care EHR for our imaging department has been great. The solution...

Jun 2024
||
(0)
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Director

Operations

The Expanse Acute Care EHR implementation was challenging. There were lots of meetings, but there...

Jun 2024
||
(0)
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Manager

Operations, Product

The biggest thing with Expanse Patient Accounting is that it is amazing if we get to understand how...

Jun 2024
||
(0)
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Manager

Product

A lot of people have struggled with Expanse Patient Accounting. However, I have noticed that Expanse...

Jun 2024
||
(0)
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Manager

Relationship

Sometimes with MEDITECH, we have to open tickets in order to get issues solved. And what portion of...

Jun 2024
||
(0)
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Manager

Product

Every time MEDITECH updates the system, something crashes.

Jun 2024
||
(0)
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Analyst/Coordinator

Operations

I would like to see a little more training from MEDITECH and a few more in-depth technical articles...

May 2024
||
(0)
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Director

Product, Value

Expanse Acute Care EHR isn't the best or most innovative software, but it was cost-effective at the...

May 2024
||
(0)
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 or  to see details.

Director

Loyalty

With the delivery of new technology, Expanse Acute Care EHR has had some lag time compared to other...

May 2024
||
(0)
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 or  to see details.

Director

Loyalty, Relationship, Product

Things have been going well with MEDITECH and the product. We just had a very smooth update with...

May 2024
||
(0)
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Director

Relationship

Some of MEDITECH’s support people are lacking, but MEDITECH has a lot of new faces there. Sometimes...

May 2024
||
(0)
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Director

Loyalty

We decided to go with MEDITECH's system to replace our previous EHR. Moving to Expanse Acute Care...

May 2024
||
(0)
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Director

Operations

As far as the implementation of Expanse Acute Care EHR goes, there is room for a lot of improvement....

May 2024
||
(0)
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Director

Product

The main challenge I still have with Expanse Acute Care EHR that we didn't have before is the...

May 2024
||
(0)
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 or  to see details.

Director

Operations

MEDITECH has a lot of online training, but I don't think it is that effective. What is more...

May 2024
||
(0)
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 or  to see details.

Director

Product

A lot of functionality is there in Expanse Acute Care EHR. If we want to do reporting, we can. Like...

May 2024
||
(0)
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Director

Product, Value

Interoperability requires a lot of third-party public agencies. Just like with any other system,...

May 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product, Value

There are always going to be people who like Expanse Acute Care EHR and people who don't like it. We...

May 2024
||
(0)
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 or  to see details.

CMIO

Product

One issue is with how MEDITECH does orders; orders are based on accounts. If the patient in account...

May 2024
||
(0)
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CMIO

Relationship, Operations

I don’t see my satisfaction changing over the next 12 months. The system might even go down because...

May 2024
||
(0)
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CMIO

Loyalty, Product

MEDITECH supports us fairly well. We had a prolonged downtime due to a server issue, and the vendor...

May 2024
||
(0)
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VP/Other Executive

Relationship

MEDITECH’s support is pretty good. Anytime I open a ticket of a more immediate nature, the support...

May 2024
||
(0)
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VP/Other Executive

Operations

MEDITECH doesn’t do very well with training.

May 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product, Value

MEDITECH allows us to customize the system as we need to use it. With other vendors, we get what we...

May 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

MEDITECH’s financial status desktop tells the story of where we are at from a daily revenue and...

May 2024
||
(0)
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 or  to see details.

CIO

Relationship

MEDITECH essentially suffers from Cisco syndrome. If we open a support ticket with Cisco, they will...

May 2024
||
(0)
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 or  to see details.

CIO

Operations

Training is definitely one of MEDITECH’s weak points, but they are doing better with it now than...

May 2024
||
(0)
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 or  to see details.

CIO

Relationship

MEDITECH’s support is such a mixed bag. Things have gotten to the point where the support depends on...

May 2024
||
(0)
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 or  to see details.

CIO

Product

There are a lot of strengths regarding the technical pieces of Expanse Acute Care EHR. MEDITECH's...

May 2024
||
(0)
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 or  to see details.

CIO

Product

The weakness of MEDITECH is really in their financial solutions. And by that I mean the accounts...

May 2024
||
(0)
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 or  to see details.

CIO

Relationship

MEDITECH has not kept their promises when it comes to the level of support and technology...

May 2024
||
(0)
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 or  to see details.

CIO

Operations, Product

One of the things the vendor does incorrectly is sort all their documentation based on the module....

May 2024
||
(0)
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CIO

Operations

A challenge with MEDITECH is that their training is kind of disjointed. They will send us the...

May 2024
||
(0)
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CIO

Relationship, Product

The product is solid. It runs, and it doesn't break very often. That is great. The product does what...

May 2024
||
(0)
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CIO

Relationship, Product

If MEDITECH could open up APIs and get some of their partners to write things out, then their...

May 2024
||
(0)
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CIO

Relationship

As with any EMR vendor, my challenge with MEDITECH is with the level of support that we get and the...

May 2024
||
(0)
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 or  to see details.

CIO

Product

Expanse Acute Care EHR is as good as an EHR can be. Compared to the system we were on previously,...

Apr 2024
||
(0)
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CIO

Value

Across the board with MEDITECH, the charges come to me as one bill. When I’m on the phone with them,...

Apr 2024
||
(0)
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 or  to see details.

CIO

Product

If I could take the instance of Expanse Patient Accounting and move it into an environment that we...

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship, Operations

If I could buy Expanse Acute Care EHR again or change anything about the solution, I wouldn't buy it...

Apr 2024
||
(0)
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 or  to see details.

CIO

Operations

Training is not MEDITECH’s strong suit; they are not like Epic or Cerner. The training for...

Apr 2024
||
(0)
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 or  to see details.

CIO

Value

With MEDITECH, we pay for everything we want to add. They provide new technology if I want to pay...

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship

MEDITECH’s services team doesn’t show up for scheduled calls when they are supposed to. The support...

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship

In the last year, we have had quite a bit of executive involvement from MEDITECH. In the last few...

Apr 2024
||
(0)
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 or  to see details.

CIO

Product

In Expanse Acute Care EHR, some things are not configured completely or at all. There are some...

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship

MEDITECH’s leadership team promised a difference in the approach to service and how they interact...

Apr 2024
||
(0)
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 or  to see details.

CIO

Operations

MEDITECH’s implementation wasn't the best I have ever had, but it was definitely better than their...

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship, Operations

We have to report everything to MEDITECH, and they don't take any initiative to try to figure...

Apr 2024
||
(0)
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 or  to see details.

CIO

Product

With Expanse Patient Accounting, because there seems to be a better platform to integrate from,...

Apr 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

MEDITECH definitely provides some good updates, and they do a pretty good job with their integration...

Apr 2024
||
(0)
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 or  to see details.

Director

Relationship

One frustration we have with MEDITECH in general is their process for development. We submit a lot...

Apr 2024
||
(0)
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Director

Operations

MEDITECH relies heavily on their customers to provide any training, and they don't have any ongoing...

Apr 2024
||
(0)
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 or  to see details.

Director

Product

We do have a lot of providers who point out that Epic can do things that MEDITECH can’t. Epic is...

Apr 2024
||
(0)
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 or  to see details.

Director

Relationship

The customer support at MEDITECH varies based on the specialist that we get. But overall, I would...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Expanse Acute Care EHR is a great product for our hospital because it is an all-encompassing EHR, so...

Apr 2024
||
(0)
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 or  to see details.

CIO

Product

MEDITECH has two acute platforms, and those are the traditional client server and the web-based...

Apr 2024
||
(0)
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 or  to see details.

CIO

Product

The workflow actually is very nice for getting CCDs, and MEDITECH is not the barrier; it is the...

Apr 2024
||
(0)
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 or  to see details.

CIO

Product, Value

We have implemented several things from MEDITECH, such as the save-my-spot functionality in the...

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship

We are very lucky because we can escalate things with MEDITECH. MEDITECH is doing a really good job...

Apr 2024
||
(0)
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CIO

Loyalty

We are implementing OneView, which is a contextual launch from EMR to EMR. If I am in a chart and...

Apr 2024
||
(0)
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 or  to see details.

CIO

Product

We have some performance issues on and off, and I think that probably kind of skews my view of the...

Apr 2024
||
(0)
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 or  to see details.

CIO

Loyalty, Relationship, Product

I can get ahold of MEDITECH’s executives at any time with questions about interoperability. I know...

Apr 2024
||
(0)
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CIO

Culture, Value

MEDITECH avoiding charging for every little thing is something that has kind of changed. MEDITECH’s...

Apr 2024
||
(0)
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 or  to see details.

CIO

Product

I would recommend Expanse Acute Care EHR just because of my familiarity with it, though my...

Apr 2024
||
(0)
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 or  to see details.

CIO

Product

One thing that I know is on MEDITECH’s radar is the more complicated opt-out options for patients....

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship

We do priority-pack updates a few times a year. MEDITECH has some really good people, but MEDITECH...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

For the most part, things are good with Expanse Patient Accounting. Some areas could be improved,...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

There could be some more functionality in Expanse Patient Accounting for processing remittances. We...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Operations, Product

I would recommend Expanse Patient Accounting. I would tell a friend there are a lot of good...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

We don't always get solutions to our issues promptly. I know things take time, but a lot of tangible...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Relationship, Product

In the collection stream, a lot of MIS rules don't work as we feel they should. Maybe we don't...

Apr 2024
||
(0)
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Analyst/Coordinator

Operations

The training is hard to give a top rating for because I am a person who learns by doing. The vendor...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

If we need something escalated and looked at right away, we send it to the executive chain, and it...

Apr 2024
||
(0)
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 or  to see details.

Manager

Product, Value

On our nursing side, we could have better flow sheets for nursing without having to pay for it....

Apr 2024
||
(0)
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 or  to see details.

Manager

Product

I like how Expanse Acute Care EHR is integrated to receive direct messages from other sites. The...

Apr 2024
||
(0)
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 or  to see details.

Manager

Relationship

We are meeting all of our eCQMs and our Promoting Interoperability Program measures for CMS....

Apr 2024
||
(0)
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 or  to see details.

CIO

Loyalty

We are hopeful that the Google search and summarization functionality will address our needs when it...

Apr 2024
||
(0)
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 or  to see details.

CIO

Loyalty, Relationship

MEDITECH has developed an interoperability advisory committee with customers who tend to be more...

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship, Product

We are working with MEDITECH consistently on our existing environments and modifying them. The issue...

Apr 2024
||
(0)
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CIO

Product

We are not leveraging MEDITECH's connection with CommonWell Health Alliance. At this point, our...

Apr 2024