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User Commentary
Culture, Value
When we went live with Expanse Patient Accounting, it was hard because MEDITECH marketed the...
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Relationship
Sometimes MEDITECH’s customer service is a little lacking in giving us what we need. Their support...
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Operations
MEDITECH is getting better at training. They are offering more training. Once we know how to use the...
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Product
With Expanse Patient Accounting, things aren't working, and we can't even get certain files to...
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Product
MEDITECH’s RCM product is more robust than we have ever had in an EMR. The reporting is better than...
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Product
MEDITECH is completely missing the boat on AI and things like ambient listening and nursing...
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Product
Some of our leaders are not happy with MEDITECH because of their performance. We have a list of...
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Relationship, Operations
If MEDITECH implements new modules, their training and support are very good, but for upgrades, the...
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Relationship
In certain areas, we have developed very good relationships with the MEDITECH service analysts and...
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Relationship, Product
MEDITECH's feature called Extended Software and Hardware is a mess. It is not good. When it comes to...
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Relationship, Operations, Product
With MEDITECH, sometimes I feel like we are speaking two languages. Electronic case reporting has...
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Operations, Product
MEDITECH does allow me to do integration, but it is a struggle. This is my certified EHR. I have to...
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Relationship
MEDITECH has some really good people who were on the phone with us frequently to make sure that they...
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Loyalty, Value
Using the solution, we are able to do surgeries every day and change people's lives. In the big...
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Loyalty, Product
Although Expanse Acute Care EHR is pretty easy to use in general, MEDITECH’s delivery of new...
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Product
Expanse Acute Care EHR is not meeting our needs. Because of the type of facility we are, getting the...
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Loyalty, Product
Our providers have been wanting to change their own templates so that they don't have to send them...
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Operations, Product
We have had problems with the rollout of Expanse Acute Care EHR and the turnaround time on our...
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Culture, Product, Value
MEDITECH is putting a lot of R&D into AI, and that is very much to their credit, but AI is being...
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Value
MEDITECH has promised for years that they will build a standalone anesthesia billing system, but...
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Relationship
The vendor is responsive if I have to escalate things.
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Loyalty, Product
The vendor is rolling out some workflow enhancements that we have asked for. Those rollouts are...
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Loyalty, Product, Value
I would recommend MEDITECH to a hospital like ours because I don't think there is much of a choice.
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Value
It is hard for me to complain because our organization cannot afford MEDITECH's competitors. That is...
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Product
Interoperability is a weak point. That doesn't make MEDITECH bad, but it is a weak point in...
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Relationship
There are areas of support where I am starting to notice that MEDITECH is a little constrained on...
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Culture, Product
MEDITECH does things as advertised, has good people, and has a decent product. Expanse Acute Care...
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Relationship
MEDITECH could still do some things better in terms of proactive service. I would like to see...
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Product
MEDITECH's acute and ambulatory products still operate separately in some senses. There has been...
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Relationship, Product
Depending on an organization's budget, MEDITECH can be a good option. But they don't have...
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Product
I would recommend MEDITECH for a small to medium organization or hospital group mostly because of...
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Relationship
The people on the acute side of MEDITECH work with us and try to make a difference.
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Relationship
MEDITECH has so much turnover, and we end up with new analysts all the time. There is no proactive...
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Product
One of the complaints we have with MEDITECH's system is how fast some of the pages load. The system...
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Loyalty
When we were considering which EHR to buy, we considered Epic's system, but it was three times the...
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Relationship
We have been satisfied with MEDITECH. They have good customer support.
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Product
Given our constraints when we bought Expanse Acute Care EHR, we probably would buy this product...
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Relationship, Product
The product is very stable and almost always works. The vendor has provided updates that are helpful...
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Product
The product is somewhat difficult to navigate and customize for our population. Some problems have...
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Value
For an independent hospital, other options may not be as affordable as MEDITECH even though there...
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Operations
We put Expanse Acute Care EHR in during COVID-19, so all the training was online, and we learned...
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Relationship
MEDITECH doesn’t always keep their promises. I would like more assistance with getting some things...
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Value
Sometimes things with MEDITECH could be less expensive. With some of the add-ons or other things, it...
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Loyalty
MEDITECH as a Service is doing what we need it to do as an EHR at the end of the day. We like that...
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Operations
We had some major issues with MEDITECH as a Service, but our implementation partners told us that...
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Loyalty
We will be moving away from Expanse Acute Care EHR in favor of a product with better usability. With...
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Loyalty, Operations
There are some things we could use in Expanse Acute Care EHR if we chose to do so. The technology is...
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Relationship
I know that our teams work closely with the MEDITECH individuals.
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Relationship, Operations
MEDITECH does a great job with trying to keep up with what is truly needed in healthcare. I would...
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Product
MEDITECH needs to give all their modules the same look and feel. For the providers and nurses,...
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Value
In the last few months, MEDITECH has tripled their pricing for adding another facility. We have not...
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Product
Expanse Acute Care EHR gives us a lot of customizable functionality for the end user. So, if a...
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Relationship
MEDITECH has a longstanding position that they don't talk to third parties; they talk to us, the...
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Operations
There is no ongoing training from MEDITECH other than the documents they put out there, so it is...
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Product
There is a scanning piece in Expanse Patient Accounting that still requires us to manually scan...
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Product, Value
There are new worklists in Expanse Patient Accounting, so there is better monitoring of individual...
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Relationship
MEDITECH could improve their timing for doing and delivering things. That takes programming and is...
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Loyalty, Value
I probably would not buy Expanse Patient Accounting again. We are moving to another platform in the...
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Product, Value
MEDITECH could improve the charge capture piece from clinical modules. Charge capture is rising to...
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Operations
I would like to see MEDITECH provide more interaction with training and not force the customers to...
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Product
We have always been a MEDITECH customer. My favorite thing about Expanse Patient Accounting in the...
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Product
We have a lot of customized reports in our data repository that give us a lot of analytical data...
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Product
I liked Expanse Acute Care EHR before we added other settings to the system, but now there are so...
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Relationship
Our experience working with MEDITECH depends on who the specialist is for the individual issue we...
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Operations, Product
The upgrades for Expanse Acute Care EHR aren't super great. We test our upgrades. The last time we...
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Operations
MEDITECH sends out notices when things are going on, like safety issues and stuff, so that is pretty...
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Product
Our staff members still don't like all the clicking in Expanse Acute Care EHR, and there is so much...
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Culture
When MEDITECH did the demo, they told the providers that it would take a couple of clicks to do...
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Relationship
MEDITECH’s phone support is better because we definitely get someone. With web support for putting...
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Culture, Loyalty, Product
MEDITECH’s sales process for Expanse Acute Care EHR was really bad, but now that we have been on the...
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Relationship, Product
There are a couple of different things that I like about MEDITECH as a Service. One, it is easy to...
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Loyalty
One thing that could use some improvement is the versatility of the reporting tools in the Expanse...
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Product
Expanse Acute Care EHR seems to do its job. We get the patients registered, and the system does the...
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Product
I wish MEDITECH's system had some more functionality so that we didn't have to go to third-party...
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Loyalty, Relationship
MEDITECH will say they are improving the application, and then seven years later, there will be an...
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Operations
MEDITECH will do the implementation, and that is really it, but we would like more education as...
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Product
Some of the MEDITECH specialists aren't as skilled or knowledgeable at applying things to real-world...
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Relationship
MEDITECH's support people respond, but they are very in the box, and they don't really go beyond...
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Product
We have all of our hospitals and clinics in one system, and Expanse Patient Accounting makes it much...
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Loyalty, Product
Once our IT team gets up and running with everything they need in Expanse Patient Accounting, I am...
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Operations
Our experience with MEDITECH’s implementation process hasn’t been great. MEDITECH has application...
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Operations, Value
If I had to guess, MEDITECH probably puts the vast majority of their resources into the software and...
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Loyalty
MEDITECH offered the best flexibility to set up a system that would work for us and our nuances. Our...
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Operations, Product
One huge recommendation I have for someone doing a MEDITECH implementation is to collect narrative...
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Loyalty
My initial sense is I think we are going to like Expanse Acute Care EHR a lot. MEDITECH has a good...
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Operations
MEDITECH has a dashboard for the implementation that has KPIs and a timeline, but it is very broad...
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Product
Sometimes the interoperability of Expanse Acute Care EHR is not that great. We have to jump from one...
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Product, Value
It is hard to say whether I would buy Expanse Acute Care EHR again. I have my issues with MEDITECH,...
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Operations, Product
We have to make the records available to patients on the patient portal. And the solution from...
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Product
The solution's biggest strengths are its reliability and flexibility. Even with our monthly reboots...
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Relationship, Operations
Instead of making global changes that affect everybody, I would like to see MEDITECH use parameters...
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Loyalty, Relationship
I would not buy Expanse Acute Care EHR again. The product development is slow, and the vendor's...
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Operations, Product
MEDITECH could improve testing documentation and provide better support. MEDITECH has some training,...
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Culture, Value
MEDITECH charges us for every little thing, and they do not keep promises. There is confusion about...
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Relationship, Operations
There were often some knowledge gaps from the implementation people, and there were times when we...
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Operations
MEDITECH now has some virtual training called MedPower, but we can't make our own training with our...
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Culture, Product
We have been hearing that MEDITECH stripped down some of the features in the product. Since then,...
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Product
There are some opportunities for the vendor to deliver new technology. MEDITECH really needs to move...
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Product
The ease of use depends on the area of the solution. There are always a few naysayers, but providers...
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Relationship, Product
We very much struggle with MEDITECH’s new ticketing system, and even they struggle with it. We can...
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Loyalty, Relationship
If an organization already had an existing MEDITECH version, and they wanted to stay independent and...
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Value
Value is truly important to us to enable us to serve the underserved population. Expanse Acute Care...
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Product
One thing that I love about the product is that it is becoming more web based. Clinicians can see...
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Relationship
When the system goes down or an issue occurs, we will put in a case, but we will also call. It has...
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Relationship
It feels like there are times when the vendor isn't responsive. Sometimes we have to reach out to...
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Relationship, Product
As we have upgraded to newer versions of the product, we have sometimes experienced the loss of some...
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Product
There is always something in the system that we want to use to better help our operation. There are...
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Product
I like Expanse Acute Care EHR's integration for things like labs. The system is a one-stop shop for...
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Relationship, Operations
I would like to be able to connect with a MEDITECH specialist in real time and have them available,...
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Culture, Loyalty, Product
Expanse Acute Care EHR does what it is supposed to do. The system has a lot of things that are good...
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Product
There is still room to grow in medication reconciliation. It is a challenge to get all the right...
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Product, Value
Expanse Acute Care EHR has really worked fairly well, and it is good value for the money. There is...
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Operations, Product
My thought on Expanse Acute Care EHR, and really any EHR, is that if every hospital in the country...
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Relationship, Product
We get alerts quite often on things that MEDITECH knows of that are issues, and then the fixed form...
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Relationship
Eventually, we make MEDITECH keep promises. It takes them a while. They have good support...
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Operations, Product
We went live with the Expanse platform previously, so we have just been working on optimizing the...
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Loyalty
The Expanse platform is part of our long-term plans. We are not going anywhere. I'm not going...
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Product
One strength is that the system is fully integrated, so all of our different areas and departments...
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Relationship, Product
The different pieces of the software are very siloed on MEDITECH’s side. Fixing problem A may...
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Loyalty, Relationship, Operations, Product
MEDITECH as a Service is still a new product, so over the last year, there have been a lot of bumps...
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Relationship
MEDITECH does keep all promises, but there are a lot of things that we wish we could improve that...
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Product
Expanse Acute Care EHR is what we make it. What we say around here a lot is MEDITECH's system will...
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Product
There are a lot of wish-list items for MEDITECH. I think some of those items, like functionality...
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Product
Overall, I'm happy with Expanse Acute Care EHR. The product’s biggest strength is that it is...
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Loyalty, Product
The graphing function in the solution is frustrating and should be improved. The ability to retrieve...
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Operations
I don't think MEDITECH does much training. My impression is that they have web calls to discuss the...
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Product, Value
I would definitely purchase MEDITECH's product again. It just allows a lot of good stuff. We can...
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Product
The product has a lot of shortcomings in interoperability. Integration, especially with billing...
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Loyalty, Relationship
A lot of times, I can email the account representative or the specific manager of an area and tell...
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Operations
I don't know how much MEDITECH is involved with implementing things at our organization because when...
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Operations
I have never personally had training from MEDITECH on any of the modules that I'm involved in. We...
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Relationship
I don't think MEDITECH is ever proactive. They are really reactive. If they were really proactive,...
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Loyalty, Product
I would not buy Expanse Acute Care EHR again. I was shocked that we went down the Expanse path...
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Culture, Loyalty, Product
When we went from an older version of MEDITECH's system to the Expanse version, we were promised a...
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Loyalty
Expanse Acute Care EHR is not part of our long-term plans. We are switching to another product. Our...
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Product
Expanse Acute Care EHR really maintains itself. We moved from a really old platform to Expanse Acute...
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Relationship, Product
We update Expanse Acute Care EHR to a new priority pack regularly, and the upgrades always seem to...
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Product
Once learned, it is very easy to use Expanse Acute Care EHR. It meets our needs for actually putting...
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Relationship
MEDITECH has been great with their support; we work well with them, and they work well with us. If...
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Culture, Relationship
Anytime we need MEDITECH, they are always there. Our sales partners are excellent and very...
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Operations
I would like to see our MEDITECH contact person on-site for our individual modules to do at least a...
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Operations, Product
Expanse Patient Accounting is very customizable, but that makes it hard to support because every end...
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Product
I would like to have easier reporting options all the way through the revenue stream in Expanse...
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Loyalty, Product
I like that Expanse Patient Accounting ties in financial pieces. The vendor has a financial status...
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Relationship
We have a regularly scheduled call with our MEDITECH account manager, so we are able to speak openly...
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Operations, Product
Expanse Acute Care EHR is fairly easy to use. I do have a few providers that struggle with a few...
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Relationship
With MEDITECH, it is hard to get support. Their support team is there, but we have to put stuff...
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Product
We like the portion of Expanse Acute Care EHR that has documentation for the clinical staff....
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Culture, Relationship, Value
We couldn't get our PACS to work without having to buy something else. The thing is, MEDITECH said a...
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Culture, Relationship
I don't have any issues with what MEDITECH promised. I think MEDITECH tries to stay ahead. Also, I...
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Relationship
Oftentimes, MEDITECH creates a ticket, which they call an idea, and then we have to track down what...
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Product
For MEDITECH, the functionality we are looking for is mainly integration. We have to pay to...
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Operations, Product
Expanse Acute Care EHR may be a little better right now because it is so new, but I would like...
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Relationship
If we have a problem and we are not getting satisfaction, we don’t have someone we can call who can...
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Product
The ease of use of Expanse Acute Care EHR for our imaging department has been great. The solution...
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Operations
The Expanse Acute Care EHR implementation was challenging. There were lots of meetings, but there...
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Operations, Product
The biggest thing with Expanse Patient Accounting is that it is amazing if we get to understand how...
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Product
A lot of people have struggled with Expanse Patient Accounting. However, I have noticed that Expanse...
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Relationship
Sometimes with MEDITECH, we have to open tickets in order to get issues solved. And what portion of...
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Product
Every time MEDITECH updates the system, something crashes.
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Operations
I would like to see a little more training from MEDITECH and a few more in-depth technical articles...
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Product, Value
Expanse Acute Care EHR isn't the best or most innovative software, but it was cost-effective at the...
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Loyalty
With the delivery of new technology, Expanse Acute Care EHR has had some lag time compared to other...
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Loyalty, Relationship, Product
Things have been going well with MEDITECH and the product. We just had a very smooth update with...
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Relationship
Some of MEDITECH’s support people are lacking, but MEDITECH has a lot of new faces there. Sometimes...
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Loyalty
We decided to go with MEDITECH's system to replace our previous EHR. Moving to Expanse Acute Care...
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Operations
As far as the implementation of Expanse Acute Care EHR goes, there is room for a lot of improvement....
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Product
The main challenge I still have with Expanse Acute Care EHR that we didn't have before is the...
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Operations
MEDITECH has a lot of online training, but I don't think it is that effective. What is more...
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Product
A lot of functionality is there in Expanse Acute Care EHR. If we want to do reporting, we can. Like...
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Product, Value
Interoperability requires a lot of third-party public agencies. Just like with any other system,...
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Loyalty, Product, Value
There are always going to be people who like Expanse Acute Care EHR and people who don't like it. We...
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Product
One issue is with how MEDITECH does orders; orders are based on accounts. If the patient in account...
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Relationship, Operations
I don’t see my satisfaction changing over the next 12 months. The system might even go down because...
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Loyalty, Product
MEDITECH supports us fairly well. We had a prolonged downtime due to a server issue, and the vendor...
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Relationship
MEDITECH’s support is pretty good. Anytime I open a ticket of a more immediate nature, the support...
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Operations
MEDITECH doesn’t do very well with training.
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Product, Value
MEDITECH allows us to customize the system as we need to use it. With other vendors, we get what we...
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Product
MEDITECH’s financial status desktop tells the story of where we are at from a daily revenue and...
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Relationship
MEDITECH essentially suffers from Cisco syndrome. If we open a support ticket with Cisco, they will...
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Operations
Training is definitely one of MEDITECH’s weak points, but they are doing better with it now than...
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Relationship
MEDITECH’s support is such a mixed bag. Things have gotten to the point where the support depends on...
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Product
There are a lot of strengths regarding the technical pieces of Expanse Acute Care EHR. MEDITECH's...
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Product
The weakness of MEDITECH is really in their financial solutions. And by that I mean the accounts...
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Relationship
MEDITECH has not kept their promises when it comes to the level of support and technology...
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Operations, Product
One of the things the vendor does incorrectly is sort all their documentation based on the module....
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Operations
A challenge with MEDITECH is that their training is kind of disjointed. They will send us the...
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Relationship, Product
The product is solid. It runs, and it doesn't break very often. That is great. The product does what...
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Relationship, Product
If MEDITECH could open up APIs and get some of their partners to write things out, then their...
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Relationship
As with any EMR vendor, my challenge with MEDITECH is with the level of support that we get and the...
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Product
Expanse Acute Care EHR is as good as an EHR can be. Compared to the system we were on previously,...
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Value
Across the board with MEDITECH, the charges come to me as one bill. When I’m on the phone with them,...
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Product
If I could take the instance of Expanse Patient Accounting and move it into an environment that we...
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Relationship, Operations
If I could buy Expanse Acute Care EHR again or change anything about the solution, I wouldn't buy it...
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Operations
Training is not MEDITECH’s strong suit; they are not like Epic or Cerner. The training for...
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Value
With MEDITECH, we pay for everything we want to add. They provide new technology if I want to pay...
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Relationship
MEDITECH’s services team doesn’t show up for scheduled calls when they are supposed to. The support...
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Relationship
In the last year, we have had quite a bit of executive involvement from MEDITECH. In the last few...
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Product
In Expanse Acute Care EHR, some things are not configured completely or at all. There are some...
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Relationship
MEDITECH’s leadership team promised a difference in the approach to service and how they interact...
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Operations
MEDITECH’s implementation wasn't the best I have ever had, but it was definitely better than their...
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Relationship, Operations
We have to report everything to MEDITECH, and they don't take any initiative to try to figure...
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Product
With Expanse Patient Accounting, because there seems to be a better platform to integrate from,...
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Loyalty, Product
MEDITECH definitely provides some good updates, and they do a pretty good job with their integration...
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Relationship
One frustration we have with MEDITECH in general is their process for development. We submit a lot...
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Operations
MEDITECH relies heavily on their customers to provide any training, and they don't have any ongoing...
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Product
We do have a lot of providers who point out that Epic can do things that MEDITECH can’t. Epic is...
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Relationship
The customer support at MEDITECH varies based on the specialist that we get. But overall, I would...
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Loyalty, Product
Expanse Acute Care EHR is a great product for our hospital because it is an all-encompassing EHR, so...
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Product
MEDITECH has two acute platforms, and those are the traditional client server and the web-based...
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Product
The workflow actually is very nice for getting CCDs, and MEDITECH is not the barrier; it is the...
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Product, Value
We have implemented several things from MEDITECH, such as the save-my-spot functionality in the...
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Relationship
We are very lucky because we can escalate things with MEDITECH. MEDITECH is doing a really good job...
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Loyalty
We are implementing OneView, which is a contextual launch from EMR to EMR. If I am in a chart and...
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Product
We have some performance issues on and off, and I think that probably kind of skews my view of the...
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Loyalty, Relationship, Product
I can get ahold of MEDITECH’s executives at any time with questions about interoperability. I know...
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Culture, Value
MEDITECH avoiding charging for every little thing is something that has kind of changed. MEDITECH’s...
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Product
I would recommend Expanse Acute Care EHR just because of my familiarity with it, though my...
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Product
One thing that I know is on MEDITECH’s radar is the more complicated opt-out options for patients....
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Relationship
We do priority-pack updates a few times a year. MEDITECH has some really good people, but MEDITECH...
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Product
For the most part, things are good with Expanse Patient Accounting. Some areas could be improved,...
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Product
There could be some more functionality in Expanse Patient Accounting for processing remittances. We...
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Loyalty, Operations, Product
I would recommend Expanse Patient Accounting. I would tell a friend there are a lot of good...
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Relationship, Product
We don't always get solutions to our issues promptly. I know things take time, but a lot of tangible...
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Culture, Relationship, Product
In the collection stream, a lot of MIS rules don't work as we feel they should. Maybe we don't...
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Operations
The training is hard to give a top rating for because I am a person who learns by doing. The vendor...
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Relationship
If we need something escalated and looked at right away, we send it to the executive chain, and it...
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Product, Value
On our nursing side, we could have better flow sheets for nursing without having to pay for it....
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Product
I like how Expanse Acute Care EHR is integrated to receive direct messages from other sites. The...
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Relationship
We are meeting all of our eCQMs and our Promoting Interoperability Program measures for CMS....
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Loyalty
We are hopeful that the Google search and summarization functionality will address our needs when it...
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Loyalty, Relationship
MEDITECH has developed an interoperability advisory committee with customers who tend to be more...
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Relationship, Product
We are working with MEDITECH consistently on our existing environments and modifying them. The issue...
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Product
We are not leveraging MEDITECH's connection with CommonWell Health Alliance. At this point, our...
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