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Expanse Patient Accounting Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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Manager

Our conversion to Expanse Patient Accounting was pretty good and smooth. We had to build a lot of...

May 2021
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Manager

Expanse Patient Accounting makes things easier for the clinical people across the board because they...

May 2021
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CIO

There were some things that we had to do, but that wasn't unexpected. The system could only take one...

Mar 2021
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CFO

MEDITECH has gaps in their reporting functionality. We ended up buying a third-party system that...

Mar 2021
||
(0)
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CFO

A positive of using MEDITECH's system is that we purchase one system and don’t have to deal with...

Mar 2021
||
(0)
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CFO

We had a very tough conversion; it took us quite a while to get up and running, and we are still...

Mar 2021
||
(0)
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CFO

I ask MEDITECH to work on things, and they tell me that those things are in the pipeline. Things are...

Mar 2021
||
(0)
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CFO

When I ask the folks at MEDITECH for a call, they come through.

Mar 2021
||
(0)
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CFO

We had a very tough implementation. We are working through it, but the scars are there.

Mar 2021
||
(0)
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CFO

The problem with net A/R trending in MEDITECH's system is that it doesn’t take into account the...

Mar 2021
||
(0)
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Manager

We have some new users who tell me the system is confusing. I don't think it is, but I haven't used...

Mar 2021
||
(0)
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Manager

I don't think that I have ever seen the vendor proactively reach out about a problem, but we don't...

Mar 2021
||
(0)
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Manager

MEDITECH can be a little frustrating. I wouldn't say they don't keep their promises, but I don't...

Mar 2021
||
(0)
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Manager

The upgrades and implementations have been pretty good. MEDITECH has met their deadlines. I am only...

Mar 2021
||
(0)
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Manager

MEDITECH's training people are basically taught to read from the training materials. They are not...

Mar 2021
||
(0)
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CIO

During the implementation, we had one or two experiences with MEDITECH charging us for something...

Mar 2021
||
(0)
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CIO

For the most part, MEDITECH's analysts are very hardworking and very good. An area where MEDITECH...

Mar 2021
||
(0)
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CIO

There really has been no executive involvement from MEDITECH at all.

Feb 2021
||
(0)
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CIO

Based on all of the pre- and post-implementation metrics, we recovered quickly. I am sure that was...

Feb 2021
||
(0)
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Manager

Compared to the previous version, Expanse Patient Accounting is really good, and I really like it....

Jan 2021
||
(0)
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Manager

The team is really helpful at MEDITECH with reporting in Expanse Patient Accounting, and I...

Jan 2021
||
(0)
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Manager

I have someone that I can contact at MEDITECH. The vendor had a remarkable team throughout the...

Jan 2021
||
(0)
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Manager

MEDITECH did a very good job as far as training goes, but they are not as involved in training staff...

Jan 2021
||
(0)
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Manager

We are still learning how to use Expanse Patient Accounting. Users say that the system takes more...

Jan 2021
||
(0)
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Manager

This system is a 100% improvement over what MEDITECH had previously. The previous system was pretty...

Jan 2021
||
(0)
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Manager

MEDITECH is as good as any vendor that we are currently working with. They have a ticketing system,...

Jan 2021
||
(0)
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Manager

Every vendor has something they could improve on. MEDITECH could improve their business office. No...

Jan 2021
||
(0)
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Manager

MEDITECH has shifted their education plan over the years. They offer a lot of things online now....

Jan 2021
||
(0)
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Manager

I haven't had any problems with the vendor supporting our integration goals except when they haven't...

Jan 2021
||
(0)
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Manager

MEDITECH does a pretty good job with their executive involvement. They have had a little bit of a...

Jan 2021
||
(0)
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Manager

MEDITECH was extremely attentive during the COVID-19 pandemic. They did an excellent job.

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

MEDITECH has made leaps and bounds in terms of finally changing the financial piece to their new...

Jan 2021
||
(0)
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CIO

I have had meetings in person with almost all of MEDITECH's executive team.

Dec 2020
||
(0)
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 or  to see details.

CIO

MEDITECH has been very quick to respond to COVID-19 issues. Any service issues that are related to...

Dec 2020
||
(0)
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CIO

MEDITECH was a very key part of our strategic objectives in trying to move some things with our...

Dec 2020
||
(0)
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CIO

MEDITECH's system is very good in terms of the value for a dollar.

Dec 2020
||
(0)
 Thank you  Helpful

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CIO

MEDITECH isn't necessarily proactive in letting us know when they see issues. We have to tell...

Dec 2020
||
(0)
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Director

Moving to the product has cut out a lot of manual workflows like faxing, emailing, and calling. We...

Dec 2020
||
(0)
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Director

We have a good relationship with MEDITECH, and we have an open line of communication. We hold the...

Dec 2020
||
(0)
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Director

We did have to invest many internal resources and consulting in our implementation project. We took...

Dec 2020
||
(0)
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Manager

Our transition to MEDITECH was rough. It was so different. The physician ambulatory portion of the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever we have little issues, MEDITECH is very good about helping us work them out. The system is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I imagine that at this point, MEDITECH is way better than they were a few years ago. There are a lot...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product works very well once it gets going. It is very sound. However, the ease of use is not...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I remember our CEO said early on that Expanse Patient Accounting would help reduce the number of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The one thing we struggle with is the claims review portion of the product that scrubs claims....

Dec 2020
||
(0)
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 or  to see details.

CMIO

In the beginning, we had some issues with the internal management of our revenue cycle. We cleaned...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

In our effort to push forward, we really need tangible outcomes. However, our data science team is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

MEDITECH does a really good job for us with the implementation. Our upgrades aren't always solid at...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

It is quite labor intensive to go live with a new product and not quite get everything set up by the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Expanse Patient Accounting is a good tool. It has some areas that need to be improved. The vendor...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MEDITECH is easy to talk to. They set up calls as needed, and communication is good. We probably...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We could build what we needed to build throughout COVID-19. Not much had to happen on our end since...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The statements are the biggest gap that MEDITECH needs to fill. The statements need to be better,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MEDITECH's reporting is very good. It is easy to see what is going on. The reporting is automated,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have some recurring accounts that go for a long time, and that makes the accounts very confusing....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had an issue with MEDITECH where the A/R days reporting was backward. I don't believe that the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Our experience has been good. The implementation was a little tough, but that was more on us than on...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I really like that Expanse Patient Accounting doesn't cost what some of its competitors cost. I am...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

MEDITECH has a report-writing system. We pay a little bit more for that, and it isn't great. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The product is good. Vendors' pricing is always too expensive, but I am satisfied with where we are....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very satisfied with trending while using Expanse Patient Accounting. MEDITECH has so many...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The previous version was a disaster on our revenue cycle, so I liked the upgrade. We did extra...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The biggest changes to the Expanse platform were on the clinical side. I saw a brief demo, and what...

Sep 2020
||
(0)
 Thank you  Helpful

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CEO/President

In terms of how internal resources helped us get the system up and running, there were things that...

Sep 2020
||
(0)
 Thank you  Helpful

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CEO/President

We have to kick out and massage the DNFB trending a little. There is good data, but we have to do a...

Sep 2020
||
(0)
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Director

I give ongoing training the highest score. I had training on a regular basis for a couple of years,...

Aug 2020
||
(0)
 Thank you  Helpful

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Director

In terms of purchasing technology to fill unexpected gaps, I guess there were interfaces. In my...

Aug 2020
||
(0)
 Thank you  Helpful

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Director

I don’t know about the vendor keeping promises. I don’t think any vendor keeps all their promises. I...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t know about proactive service. Nothing changes except for some upgrades, and those are very minor....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I highly recommend the system. My satisfaction will be the same in a year from now. Hopefully it...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Expanse Patient Accounting is a stable financial system. It ties in very nicely with the EMR. The...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would love to have better communication with MEDITECH. If we have issues or questions, they don’t...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

One of the key metrics that we watch, besides the reduced number of physicians yelling at me, is A/R...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We were already dealing with not being able to bill for some things right before the go-live. Our...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor has been pretty good at supporting us during the COVID-19 crisis. The vendor offered...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We rolled out the product to everyone, but the biggest issue we have is that people have to be a...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MEDITECH’s interface to their collection agency is based on the old system that we were using that...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am my own worst enemy. I am one of those managers who looks at the system and wants to work with...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MEDITECH’s biggest problem and the thing that will always be their problem is their support team...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MEDITECH has been a good partner. The system is good and stable. We just kind of have to spend a bit...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't needed the vendor’s support in regard to the COVID-19 crisis. The hardest part of COVID-19...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Once MEDITECH's system calculates the A/R base, it really doesn't take into account the gross amount...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system does very well supporting our integration goals. I don’t have any problems there.

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am happy with Expanse Patient Accounting. Our last upgrade was a positive experience. We made a...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

With COVID-19, MEDITECH may have helped a little early on by setting up some different codes. I...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

On the system, we had a bit of a hiccup, but in terms of the cash trending, we are very satisfied....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I wish the system worked better for productivity and for workflow tools for the patient accounting...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

If I could have whatever I wanted, it would be a more intuitive system that helps the vendor obtain...

Jul 2020
||
(0)
 Thank you  Helpful

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CIO

The issue we had during the vendor's training was with the trainers. The staff members weren't as...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

MEDITECH is very good at providing new technology. We got rid of other systems because we got...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MEDITECH does not nickel-and-dime. Some people would say they do, but MEDITECH is like any other...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know that MEDITECH tries to deliver new technology, but they are usually a little behind the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MEDITECH is not as proactive as they should be, but the system performs the basic functions that we...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MEDITECH's software has its challenges. That is really sad considering how much we pay for that...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MEDITECH nickel-and-dimes a few thousand dollars every time we turn around.

May 2020
||
(0)
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