Expanse Patient Accounting Commentary
Filtered view: All

Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Culture, Value

When we went live with Expanse Patient Accounting, it was hard because MEDITECH marketed the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes MEDITECH’s customer service is a little lacking in giving us what we need. Their support...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH is getting better at training. They are offering more training. Once we know how to use the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With Expanse Patient Accounting, things aren't working, and we can't even get certain files to...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MEDITECH’s RCM product is more robust than we have ever had in an EMR. The reporting is better than...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I would recommend MEDITECH for a small to medium organization or hospital group mostly because of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

MEDITECH does a great job with trying to keep up with what is truly needed in healthcare. I would...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

There is a scanning piece in Expanse Patient Accounting that still requires us to manually scan...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

There are new worklists in Expanse Patient Accounting, so there is better monitoring of individual...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH could improve their timing for doing and delivering things. That takes programming and is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

I probably would not buy Expanse Patient Accounting again. We are moving to another platform in the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

MEDITECH could improve the charge capture piece from clinical modules. Charge capture is rising to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would like to see MEDITECH provide more interaction with training and not force the customers to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have always been a MEDITECH customer. My favorite thing about Expanse Patient Accounting in the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have all of our hospitals and clinics in one system, and Expanse Patient Accounting makes it much...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Once our IT team gets up and running with everything they need in Expanse Patient Accounting, I am...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I would definitely purchase MEDITECH's product again. It just allows a lot of good stuff. We can...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product has a lot of shortcomings in interoperability. Integration, especially with billing...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

A lot of times, I can email the account representative or the specific manager of an area and tell...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would like to see our MEDITECH contact person on-site for our individual modules to do at least a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Expanse Patient Accounting is very customizable, but that makes it hard to support because every end...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to have easier reporting options all the way through the revenue stream in Expanse...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I like that Expanse Patient Accounting ties in financial pieces. The vendor has a financial status...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The biggest thing with Expanse Patient Accounting is that it is amazing if we get to understand how...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

A lot of people have struggled with Expanse Patient Accounting. However, I have noticed that Expanse...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes with MEDITECH, we have to open tickets in order to get issues solved. And what portion of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Every time MEDITECH updates the system, something crashes.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

MEDITECH’s support is pretty good. Anytime I open a ticket of a more immediate nature, the support...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

MEDITECH doesn’t do very well with training.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

MEDITECH allows us to customize the system as we need to use it. With other vendors, we get what we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

MEDITECH’s financial status desktop tells the story of where we are at from a daily revenue and...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH’s support is such a mixed bag. Things have gotten to the point where the support depends on...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH has not kept their promises when it comes to the level of support and technology...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Across the board with MEDITECH, the charges come to me as one bill. When I’m on the phone with them,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

If I could take the instance of Expanse Patient Accounting and move it into an environment that we...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH’s leadership team promised a difference in the approach to service and how they interact...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

MEDITECH’s implementation wasn't the best I have ever had, but it was definitely better than their...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

We have to report everything to MEDITECH, and they don't take any initiative to try to figure...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

With Expanse Patient Accounting, because there seems to be a better platform to integrate from,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

For the most part, things are good with Expanse Patient Accounting. Some areas could be improved,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There could be some more functionality in Expanse Patient Accounting for processing remittances. We...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations, Product

I would recommend Expanse Patient Accounting. I would tell a friend there are a lot of good...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We don't always get solutions to our issues promptly. I know things take time, but a lot of tangible...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship, Product

In the collection stream, a lot of MIS rules don't work as we feel they should. Maybe we don't...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The training is hard to give a top rating for because I am a person who learns by doing. The vendor...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If we need something escalated and looked at right away, we send it to the executive chain, and it...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship, Product

It is difficult to integrate other solutions because MEDITECH uses a proprietary database. They...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Implementations aren't MEDITECH’s best suit, but we get what we need out of them. We are getting...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expanse Patient Accounting is excellent. MEDITECH has a lot of great tools, like worklists and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The system has some limitations that I don't like. There is an upgrade coming for the system, and we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I am comfortable with Expanse Patient Accounting at this point. It is easy to read things in the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

In general, MEDITECH does helpful training sessions when we ask, and once we get the training...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have regular meetings with MEDITECH’s key people. They work through a priority list with us.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expanse Patient Accounting works on the acute side. It is made for the acute side, and it...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some reporting options would be nice in Expanse Patient Accounting. We would like to dig down into...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We don't get a lot of vendor executive involvement unless we request for the executives to be...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

For training, the vendor does webinars, follow-ups, and other stuff. In general, if the vendor's...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We ask for changes, but we get almost no changes to the base system. We put enhancement requests in...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

MEDITECH didn’t do a whole lot in terms of our build, testing, and go-live. We still have to go to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We used to have different vendors for our solutions in two different areas of our organization. We...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH doesn’t say they will do things that they don’t do. MEDITECH doesn't always promise me the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​