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Expanse Patient Accounting
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Boyd Stewart
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User Commentary

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CIO

MEDITECH could do better with new development. We have made many new suggestions that MEDITECH isn't...

Oct 2021
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CIO

For a small- to medium-sized health system, Expanse Patient Accounting has an awesome value. I would...

Oct 2021
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Director

We have had a few issues recently with things that the vendor has really been able to jump on and...

Sep 2021
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Director

On the billing side, I have heard our revenue cycle director say that we have two or three different...

Sep 2021
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Director

The training that we receive when MEDITECH upgrades something is usually less about technically...

Sep 2021
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Director

Our abstract coding desktop has never worked, and that is something that we would get some important...

Sep 2021
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Manager

MEDITECH is really good at their customer service. They have a website that is really easy to use....

Aug 2021
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Manager

MEDITECH is good at continuing to do updates. They send us specific information about what is being...

Aug 2021
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Manager

MEDITECH has been really good about staying on top of things since we have gotten them. They stay...

Aug 2021
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Manager

Some of the reports are limited, and that makes it hard to drill down on specific things. MEDITECH...

Aug 2021
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Director

So far, the solution has been good for our organization. We are in a better spot than we were before...

Aug 2021
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Director

It seems like we always have to reach out to MEDITECH when there is an issue. The vendor could be...

Aug 2021
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Director

MEDITECH as a company has three major branches. The first branch is software development, but we...

Aug 2021
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CIO

The revenue cycle things work fine for hospital billing, but the system is still very manual for...

Jul 2021
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Director

We had to spend a ton of money to get the solution live. I wish that hadn’t been the case. The gaps...

Jul 2021
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Director

MEDITECH's strong point is the integration. I hate to give them credit for stability, but I would...

Jul 2021
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Director

The data repository is a good thing. MEDITECH has a database that ties all the transaction data...

Jul 2021
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Director

I wish MEDITECH had advanced analytics. They have a detrended correspondence analysis module, but it...

Jul 2021
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Analyst/Coordinator

The GL and A/P modules are a little archaic, but the Expanse system is an all-in-one solution. It is...

Jun 2021
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Analyst/Coordinator

The initial capital for upgrading to the Expanse system was significant. It takes a lot of time just...

Jun 2021
||
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Analyst/Coordinator

We have had to have a certain number of custom reports written by an outside vendor. But the Expanse...

Jun 2021
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Analyst/Coordinator

The MEDITECH system is a little cumbersome for new users. But once they get the hang of it, it isn't...

Jun 2021
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Analyst/Coordinator

MEDITECH has a whole online support system. Depending on which module needs attention, there is...

Jun 2021
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Analyst/Coordinator

We get constant updates and improvements from MEDITECH, and we don’t get any add-on fees. There are...

Jun 2021
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Director

Expanse Patient Accounting is a good solution, but it could be improved further with more...

Jun 2021
||
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Director

MEDITECH is very responsive to our needs. I feel good about my specific MEDITECH folks.

Jun 2021
||
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Director

MEDITECH's training is really lacking. The system is easy to use, but it isn't easy to master. There...

Jun 2021
||
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Director

There is functionality that MEDITECH possibly doesn't know about that we have had to dig extremely...

Jun 2021
||
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Analyst/Coordinator

Our satisfaction with Expanse Patient Accounting might drop in the next year based on our past...

Jun 2021
||
(0)
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Analyst/Coordinator

Expanse Patient Accounting is a great improvement for the financial-status desktop. We can easily...

Jun 2021
||
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CIO

The users have not been disappointed with the system. It works well. Reporting is typically the only...

May 2021
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Director

Since we moved to Expanse Patient Accounting, there has been so much changing and upgrading that it...

May 2021
||
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Director

MEDITECH sends people on-site for training. It was helpful and they really tried to customize it.

May 2021
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Director

Expanse Patient Accounting is a very expensive system to go to. Every time we have an update, there...

May 2021
||
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Manager

Our conversion to Expanse Patient Accounting was pretty good and smooth. We had to build a lot of...

May 2021
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Manager

Expanse Patient Accounting makes things easier for the clinical people across the board because they...

May 2021
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CIO

There were some things that we had to do, but that wasn't unexpected. The system could only take one...

Mar 2021
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CFO

MEDITECH has gaps in their reporting functionality. We ended up buying a third-party system that...

Mar 2021
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CFO

A positive of using MEDITECH's system is that we purchase one system and don’t have to deal with...

Mar 2021
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CFO

We had a very tough conversion; it took us quite a while to get up and running, and we are still...

Mar 2021
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CFO

I ask MEDITECH to work on things, and they tell me that those things are in the pipeline. Things are...

Mar 2021
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CFO

When I ask the folks at MEDITECH for a call, they come through.

Mar 2021
||
(0)
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CFO

We had a very tough implementation. We are working through it, but the scars are there.

Mar 2021
||
(0)
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CFO

The problem with net A/R trending in MEDITECH's system is that it doesn’t take into account the...

Mar 2021
||
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Manager

We have some new users who tell me the system is confusing. I don't think it is, but I haven't used...

Mar 2021
||
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Manager

I don't think that I have ever seen the vendor proactively reach out about a problem, but we don't...

Mar 2021
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(0)
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Manager

MEDITECH can be a little frustrating. I wouldn't say they don't keep their promises, but I don't...

Mar 2021
||
(0)
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Manager

The upgrades and implementations have been pretty good. MEDITECH has met their deadlines. I am only...

Mar 2021
||
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Manager

MEDITECH's training people are basically taught to read from the training materials. They are not...

Mar 2021
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CIO

During the implementation, we had one or two experiences with MEDITECH charging us for something...

Mar 2021
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CIO

For the most part, MEDITECH's analysts are very hardworking and very good. An area where MEDITECH...

Mar 2021
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CIO

There really has been no executive involvement from MEDITECH at all.

Feb 2021
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CIO

Based on all of the pre- and post-implementation metrics, we recovered quickly. I am sure that was...

Feb 2021
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Manager

Compared to the previous version, Expanse Patient Accounting is really good, and I really like it....

Jan 2021
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(0)
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Manager

The team is really helpful at MEDITECH with reporting in Expanse Patient Accounting, and I...

Jan 2021
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(0)
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Manager

I have someone that I can contact at MEDITECH. The vendor had a remarkable team throughout the...

Jan 2021
||
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Manager

MEDITECH did a very good job as far as training goes, but they are not as involved in training staff...

Jan 2021
||
(0)
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Manager

We are still learning how to use Expanse Patient Accounting. Users say that the system takes more...

Jan 2021
||
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Manager

This system is a 100% improvement over what MEDITECH had previously. The previous system was pretty...

Jan 2021
||
(0)
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Manager

MEDITECH is as good as any vendor that we are currently working with. They have a ticketing system,...

Jan 2021
||
(0)
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Manager

Every vendor has something they could improve on. MEDITECH could improve their business office. No...

Jan 2021
||
(0)
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Manager

MEDITECH has shifted their education plan over the years. They offer a lot of things online now....

Jan 2021
||
(0)
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Manager

I haven't had any problems with the vendor supporting our integration goals except when they haven't...

Jan 2021
||
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Manager

MEDITECH does a pretty good job with their executive involvement. They have had a little bit of a...

Jan 2021
||
(0)
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Manager

MEDITECH was extremely attentive during the COVID-19 pandemic. They did an excellent job.

Jan 2021
||
(0)
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Analyst/Coordinator

MEDITECH has made leaps and bounds in terms of finally changing the financial piece to their new...

Jan 2021
||
(0)
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CIO

I have had meetings in person with almost all of MEDITECH's executive team.

Dec 2020
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CIO

MEDITECH has been very quick to respond to COVID-19 issues. Any service issues that are related to...

Dec 2020
||
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CIO

MEDITECH was a very key part of our strategic objectives in trying to move some things with our...

Dec 2020
||
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CIO

MEDITECH's system is very good in terms of the value for a dollar.

Dec 2020
||
(0)
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CIO

MEDITECH isn't necessarily proactive in letting us know when they see issues. We have to tell...

Dec 2020
||
(0)
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Director

Moving to the product has cut out a lot of manual workflows like faxing, emailing, and calling. We...

Dec 2020
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Director

We have a good relationship with MEDITECH, and we have an open line of communication. We hold the...

Dec 2020
||
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Director

We did have to invest many internal resources and consulting in our implementation project. We took...

Dec 2020
||
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Manager

Our transition to MEDITECH was rough. It was so different. The physician ambulatory portion of the...

Dec 2020
||
(0)
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Manager

Whenever we have little issues, MEDITECH is very good about helping us work them out. The system is...

Dec 2020
||
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Manager

I imagine that at this point, MEDITECH is way better than they were a few years ago. There are a lot...

Dec 2020
||
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Manager

The product works very well once it gets going. It is very sound. However, the ease of use is not...

Dec 2020
||
(0)
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Manager

I remember our CEO said early on that Expanse Patient Accounting would help reduce the number of...

Dec 2020
||
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Manager

The one thing we struggle with is the claims review portion of the product that scrubs claims....

Dec 2020
||
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CMIO

In the beginning, we had some issues with the internal management of our revenue cycle. We cleaned...

Nov 2020
||
(0)
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CMIO

In our effort to push forward, we really need tangible outcomes. However, our data science team is...

Nov 2020
||
(0)
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CMIO

MEDITECH does a really good job for us with the implementation. Our upgrades aren't always solid at...

Nov 2020
||
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