Expanse Patient Accounting
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Alex McIntosh
Director of Research and Analysis
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User Commentary

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Analyst/Coordinator

MEDITECH doesn't normally promise anything they aren't sure they can follow through on. They keep...

Jan 2022
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Analyst/Coordinator

MEDITECH definitely lacks in terms of implementation. The biggest problem is training. There isn't a...

Jan 2022
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Analyst/Coordinator

Some little things in the Expanse platform don't meet our needs. The ambulatory module has no...

Jan 2022
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Analyst/Coordinator

MEDITECH does well with staying on top of regulatory items and coming out with new things. I am...

Jan 2022
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Analyst/Coordinator

MEDITECH is weak in terms of the relationship. They have been lacking in support, but that might be...

Jan 2022
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Analyst/Coordinator

We have a lot of problems with our state reporting, which is essential. I understand MEDITECH has to...

Jan 2022
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Manager

We have been on calls with the vendor executives, but those calls don't change the product or outcomes....

Jan 2022
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Manager

MEDITECH's system is cheaper than other systems, but that doesn't matter. We still want the system...

Jan 2022
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Manager

MEDITECH tells us that they do trainings and have webinars, but those don't really get to the meat...

Jan 2022
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CIO

We have actually been with MEDITECH for a long time, and the revenue cycle system is probably one of...

Jan 2022
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CIO

We have always had a great partnership with MEDITECH. They are responsive and easy to work with. We...

Jan 2022
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Director

I really like Expanse Patient Accounting. Customers really have to take the time up front to get...

Nov 2021
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Director

When we were on the old version of MEDITECH's system, if the billers wanted to write something off,...

Nov 2021
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Director

The ability to do select reports is greatly enhanced in Expanse Patient Accounting compared to the...

Nov 2021
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Director

When another facility came onto our Expanse Patient Accounting system, the conversion was definitely...

Nov 2021
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Director

I love the vendor's support. Most of the things we have wanted to integrate have been fine. We...

Nov 2021
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Director

Ease of use is very subjective because it depends on what users are used to. I find Expanse Patient...

Nov 2021
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Manager

We have had to purchase different EMR systems to fill some gaps in Expanse Patient Accounting. I...

Nov 2021
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Manager

The only downside with MEDITECH is that if they don't have something that requires development, it...

Nov 2021
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Manager

Our future satisfaction depends on whether there are any issues with the software. So far, things...

Nov 2021
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Director

Expanse Patient Accounting is probably good for small or midsized organizations. The system is very...

Nov 2021
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Director

A pain point is that the system doesn't always function as needed for provider-based hospitals and...

Nov 2021
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Analyst/Coordinator

Expanse Patient Accounting is a stable product. We can depend on it for years to come. It might not...

Oct 2021
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Analyst/Coordinator

Expanse Patient Accounting interacts with all of the pieces in the MEDITECH platform. Everything is...

Oct 2021
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Analyst/Coordinator

When I give a task to MEDITECH for Expanse Patient Accounting, they know the urgency and work with...

Oct 2021
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Analyst/Coordinator

MEDITECH does not look at different hospitals with similar known issues and make changes according...

Oct 2021
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CIO

MEDITECH could do better with new development. We have made many new suggestions that MEDITECH isn't...

Oct 2021
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CIO

For a small- to medium-sized health system, Expanse Patient Accounting has an awesome value. I would...

Oct 2021
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Director

We have had a few issues recently with things that the vendor has really been able to jump on and...

Sep 2021
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Director

On the billing side, I have heard our revenue cycle director say that we have two or three different...

Sep 2021
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Director

The training that we receive when MEDITECH upgrades something is usually less about technically...

Sep 2021
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Director

Our abstract coding desktop has never worked, and that is something that we would get some important...

Sep 2021
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Manager

MEDITECH is really good at their customer service. They have a website that is really easy to use....

Aug 2021
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Manager

MEDITECH is good at continuing to do updates. They send us specific information about what is being...

Aug 2021
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Manager

MEDITECH has been really good about staying on top of things since we have gotten them. They stay...

Aug 2021
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Manager

Some of the reports are limited, and that makes it hard to drill down on specific things. MEDITECH...

Aug 2021
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Director

So far, the solution has been good for our organization. We are in a better spot than we were before...

Aug 2021
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Director

It seems like we always have to reach out to MEDITECH when there is an issue. The vendor could be...

Aug 2021
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Director

MEDITECH as a company has three major branches. The first branch is software development, but we...

Aug 2021
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CIO

The revenue cycle things work fine for hospital billing, but the system is still very manual for...

Jul 2021
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Director

We had to spend a ton of money to get the solution live. I wish that hadn’t been the case. The gaps...

Jul 2021
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Director

MEDITECH's strong point is the integration. I hate to give them credit for stability, but I would...

Jul 2021
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Director

The data repository is a good thing. MEDITECH has a database that ties all the transaction data...

Jul 2021
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Director

I wish MEDITECH had advanced analytics. They have a detrended correspondence analysis module, but it...

Jul 2021
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Analyst/Coordinator

The GL and A/P modules are a little archaic, but the Expanse system is an all-in-one solution. It is...

Jun 2021
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Analyst/Coordinator

The initial capital for upgrading to the Expanse system was significant. It takes a lot of time just...

Jun 2021
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Analyst/Coordinator

We have had to have a certain number of custom reports written by an outside vendor. But the Expanse...

Jun 2021
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Analyst/Coordinator

The MEDITECH system is a little cumbersome for new users. But once they get the hang of it, it isn't...

Jun 2021
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Analyst/Coordinator

MEDITECH has a whole online support system. Depending on which module needs attention, there is...

Jun 2021
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Analyst/Coordinator

We get constant updates and improvements from MEDITECH, and we don’t get any add-on fees. There are...

Jun 2021
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Director

Expanse Patient Accounting is a good solution, but it could be improved further with more...

Jun 2021
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Director

MEDITECH is very responsive to our needs. I feel good about my specific MEDITECH folks.

Jun 2021
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Director

MEDITECH's training is really lacking. The system is easy to use, but it isn't easy to master. There...

Jun 2021
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Director

There is functionality that MEDITECH possibly doesn't know about that we have had to dig extremely...

Jun 2021
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Analyst/Coordinator

Our satisfaction with Expanse Patient Accounting might drop in the next year based on our past...

Jun 2021
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Analyst/Coordinator

Expanse Patient Accounting is a great improvement for the financial-status desktop. We can easily...

Jun 2021
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CIO

The users have not been disappointed with the system. It works well. Reporting is typically the only...

May 2021
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Director

Since we moved to Expanse Patient Accounting, there has been so much changing and upgrading that it...

May 2021
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Director

MEDITECH sends people on-site for training. It was helpful and they really tried to customize it.

May 2021
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Director

Expanse Patient Accounting is a very expensive system to go to. Every time we have an update, there...

May 2021
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Manager

Our conversion to Expanse Patient Accounting was pretty good and smooth. We had to build a lot of...

May 2021
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Manager

Expanse Patient Accounting makes things easier for the clinical people across the board because they...

May 2021
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CIO

There were some things that we had to do, but that wasn't unexpected. The system could only take one...

Mar 2021
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CFO

MEDITECH has gaps in their reporting functionality. We ended up buying a third-party system that...

Mar 2021
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CFO

A positive of using MEDITECH's system is that we purchase one system and don’t have to deal with...

Mar 2021
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CFO

We had a very tough conversion; it took us quite a while to get up and running, and we are still...

Mar 2021
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CFO

I ask MEDITECH to work on things, and they tell me that those things are in the pipeline. Things are...

Mar 2021
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CFO

When I ask the folks at MEDITECH for a call, they come through.

Mar 2021
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CFO

We had a very tough implementation. We are working through it, but the scars are there.

Mar 2021
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CFO

The problem with net A/R trending in MEDITECH's system is that it doesn’t take into account the...

Mar 2021
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Manager

We have some new users who tell me the system is confusing. I don't think it is, but I haven't used...

Mar 2021
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Manager

I don't think that I have ever seen the vendor proactively reach out about a problem, but we don't...

Mar 2021
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Manager

MEDITECH can be a little frustrating. I wouldn't say they don't keep their promises, but I don't...

Mar 2021
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Manager

The upgrades and implementations have been pretty good. MEDITECH has met their deadlines. I am only...

Mar 2021
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Manager

MEDITECH's training people are basically taught to read from the training materials. They are not...

Mar 2021
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CIO

During the implementation, we had one or two experiences with MEDITECH charging us for something...

Mar 2021
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CIO

For the most part, MEDITECH's analysts are very hardworking and very good. An area where MEDITECH...

Mar 2021
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CIO

There really has been no executive involvement from MEDITECH at all.

Feb 2021
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CIO

Based on all of the pre- and post-implementation metrics, we recovered quickly. I am sure that was...

Feb 2021
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Manager

Compared to the previous version, Expanse Patient Accounting is really good, and I really like it....

Jan 2021
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Manager

The team is really helpful at MEDITECH with reporting in Expanse Patient Accounting, and I...

Jan 2021
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Manager

I have someone that I can contact at MEDITECH. The vendor had a remarkable team throughout the...

Jan 2021
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Manager

MEDITECH did a very good job as far as training goes, but they are not as involved in training staff...

Jan 2021
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Manager

We are still learning how to use Expanse Patient Accounting. Users say that the system takes more...

Jan 2021
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