Expanse Patient Accounting Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Product, Value
Everybody always wants the technology and the systems to be better and to reduce the amount of...
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Relationship
Regarding MEDITECH's development road map, when a user comes to us with a request for a change in...
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Relationship
When it comes to what I would like to see MEDITECH improve, my go-to answer used to be their...
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Relationship, Product
Our old EHR vendor ran our financials within their system, and we did not have a lot of flexibility...
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Relationship
Regarding the partnership, MEDITECH regularly checks in on us and they want to know what it is we're...
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Relationship, Product
From a patient accounting perspective, we wanted to do split billing within the patient accounting...
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Operations
Any type of build process in MEDITECH's system is pretty complicated. MEDITECH more or less gives us...
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Relationship, Product
MEDITECH needs to invest more in the technology that makes work smoother and easier. I understand...
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Loyalty, Relationship, Product
MEDITECH needs to be more focused on the operations in hospitals and making things smoother for...
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Loyalty, Product
We have been with MEDITECH for a long time. A lot of people have obviously moved to Epic and have...
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Relationship
MEDITECH engages with us a lot more than our other vendors. They have a summit, and they recently...
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Product
I personally love the solution. It is very user-friendly for moving payments and charges, and I like...
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Product
We would like MEDITECH to improve the reporting in Expanse Patient Accounting. MEDITECH has given us...
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Product
Since we went to MEDITECH Live, we have been taking a deeper dive into some of the functionality of...
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Relationship, Product
MEDITECH has been in the patient accounting side of their system for much longer than the ambulatory...
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Operations, Product
The system is very customizable. We are able to build things on our own and have quite a bit of...
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Product
Maybe some better auditing tools would be good so that we could run an audit report. We want...
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Relationship, Product
There are some areas where enhancements could be made. I know my staff has submitted tickets, and...
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Operations
MEDITECH has IT analyst training for certain areas, but they don’t have anything for training on the...
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Loyalty, Relationship, Product
We just want to see things faster. On the development road map, we want to see the things MEDITECH...
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Culture, Value
I would tell MEDITECH not to nickel-and-dime me to death. I want to receive the benefit of the full...
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Loyalty, Product
MEDITECH has some things coming down the line that will make their score go up. I would like more...
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Operations
With MEDITECH's training program, they come out with best practice documents for their functions,...
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Product
The solution meets our requirements and needs. There aren't a lot of major workarounds we have to do....
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Relationship, Operations
MEDITECH has a quarterly road map, and they have sessions with customers. But I have never really...
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Operations
Training is an area where MEDITECH falls short, particularly around dictionary-build training. When...
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Loyalty, Product
From a functionality standpoint, there are two key gaps with MEDITECH's system. We need further...
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Operations
Training is an area that could be better for MEDITECH. Actually, getting training on the tool sets...
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Culture, Value
MEDITECH’s pricing is clear, and they always quote us. If we are bringing on any new functionality,...
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Product, Value
MEDITECH meets the needs of our organization, and particularly on the patient accounting side, the...
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Loyalty, Value
We are a community hospital and not a large academic medical center, so with our context, my...
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Loyalty, Product
With Expanse Patient Accounting, MEDITECH is making leaps and bounds in functionality with what they...
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Loyalty
I don't hear a lot of complaints about Expanse Patient Accounting. I'm hoping my overall...
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Product, Value
MEDITECH doesn't do a whole lot of updates with their accounting system. It is decent. MEDITECH does...
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Relationship, Operations
The implementation for Expanse Patient Accounting went extremely well. I do have support from...
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Loyalty, Product
Expanse Patient Accounting is on the old version and still looks ancient.
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Product, Value
Expanse Patient Accounting has been really good for our specialties. The practice management suite...
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Product
I think the whole Expanse suite needs to be redone. It is just outdated. It is the same back-end piece....
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Product
Expanse Patient Accounting is not smooth in terms of integration among different products or...
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Product
We have been on Expanse Patient Accounting for so long, so we know it well. For new people, it is a...
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Value
MEDITECH does keep their promises when pushed hard enough. MEDITECH charges for every little thing,...
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Loyalty
Expanse Patient Accounting is not part of our long-term plans. We are looking for more...
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Relationship, Operations
MEDITECH could improve their upgrades by doing a better job of debugging and providing a little more...
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Product, Value
I like that we can see all the accounts for our different facilities in one spot in Expanse Patient...
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Product
When we change a guarantor or insurance company, the system is supposed to automatically message...
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Value
Right now, the system goes down a lot, but I don't know whether those issues are directly related to...
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Product
The system is user friendly and convenient. It has nice workflows for our patient registration. It...
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Loyalty, Value
Expanse Patient Accounting is part of our long-term plans because of our size. Ideally, we would...
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Relationship, Product
I hardly ever hear from any of MEDITECH’s executives. The new technology that MEDITECH delivers is...
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Product, Value
MEDITECH isn't integrated with another EHR that our physicians are using. Additionally, the bills go...
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Value
MEDITECH definitely listens to us. There are always little upgrade things and new things that...
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Product
I would like to see MEDITECH develop new AI tools for evaluating claims that are going out so that I...
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Product
MEDITECH could have better tracking in the solution. If a claim goes out clean, we expect payment...
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Operations
MEDITECH made us get an outside firm for training, but we picked well with what we did, so I am okay...
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Product
I would like MEDITECH to enhance some things, and there is always something more we want. In Expanse...
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Culture, Product
Expanse Patient Accounting is pretty straightforward in terms of what it can do.
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Relationship
I don't talk with MEDITECH's support people as often as I used to, but they have a ticketing system....
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Product
The only thing I don't like is that with MEDITECH's system, each group only knows its part. However,...
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Product
Expanse Patient Accounting is more forgiving than other systems we have had. If we make an error, it...
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Product
Expanse Patient Accounting is very user-friendly, but there are some areas that I don't particularly...
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Relationship, Product
I never had issues with MEDITECH until a recent update that caused issues with the dashboard. The...
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Relationship
I have the personal cell phone numbers of people at MEDITECH, and I don’t use those often, but when...
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Product
I have seen Expanse Patient Accounting have a few little hiccups in some places, but I have also...
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Commentary Summary
Comment Type Breakout