Expanse Patient Accounting Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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CIO

Relationship

MEDITECH doesn’t say they will do things that they don’t do. MEDITECH doesn't always promise me the...

Feb 2024
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CIO

Operations

MEDITECH didn’t do a whole lot in terms of our build, testing, and go-live. We still have to go to...

Feb 2024
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CIO

Loyalty, Product

We used to have different vendors for our solutions in two different areas of our organization. We...

Feb 2024
||
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Manager

Product

The system has a lot of outages. It just stalls out. The vendor has told us that that is because of...

Feb 2024
||
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Manager

Product

The system's upgrades are horrible. The vendor does upgrades on Wednesdays, and those upgrades shut...

Feb 2024
||
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Manager

Operations

MEDITECH could reach out to us about continuing education or continuing training for things we may...

Jan 2024
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Manager

Relationship

Whenever we have to escalate things with MEDITECH, our people have connections, so they can get...

Jan 2024
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Manager

Operations, Product

Expanse Patient Accounting does exactly what we need it to do. I love that it works. It is easy to...

Jan 2024
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Manager

Product

MEDITECH could improve ways to run reports in Expanse Patient Accounting. There could be selection...

Jan 2024
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CIO

Relationship

If the system has a system-wide issue or a patient safety issue, MEDITECH will notify us, but...

Jan 2024
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CIO

Product, Value

Our CFO loves the system, and I don't get any complaints about it. We are pretty happy with the product....

Jan 2024
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Analyst/Coordinator

Loyalty, Operations, Product

Learning how to use Expanse Patient Accounting has been challenging, but the product is good, and I...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

MEDITECH will tell us that they have something, and when we see that thing, it won't exactly have...

Jan 2024
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Analyst/Coordinator

Relationship

MEDITECH has a lot of people who work together to get problems solved, and we all really work well together....

Jan 2024
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Analyst/Coordinator

Relationship

I like using Expanse Patient Accounting, but not everything is always available like we would hope....

Jan 2024
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Analyst/Coordinator

Product

I struggle with figuring out where everything is, and where to go look. I haven’t caught on to...

Jan 2024
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Manager

Product

MEDITECH will develop a product and release it when it is about 80%–90% ready. We are always left...

Jan 2024
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VP/Other Executive

Product, Value

Expanse Patient Accounting has a lot of restrictions, and the system can't keep up with everything...

Jan 2024
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VP/Other Executive

Relationship

MEDITECH says they will listen to us, but then they don't listen. We try to ask them about things...

Jan 2024
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VP/Other Executive

Value

MEDITECH hasn't hit us with extra costs in a long time.

Jan 2024
||
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VP/Other Executive

Relationship

I wish that MEDITECH had a regulatory department so that they would be proactive before we had to...

Jan 2024
||
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VP/Other Executive

Product

The system's routines aren't hard, and we can easily enter information into the system.

Jan 2024
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VP/Other Executive

Relationship

MEDITECH's support people give us all the wrong answers, and we have to know more than them so that...

Jan 2024
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VP/Other Executive

Relationship

When I get involved in something, MEDITECH will respond to me, even if they don't tell me what I...

Jan 2024
||
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CNO

Operations

There are some things that we would do differently in terms of product implementation and training...

Jan 2024
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CNO

Relationship, Product

The area where we need the most assistance from the vendor is patient accounting. We need to figure...

Jan 2024
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Analyst/Coordinator

Loyalty

We have a priority pack from MEDITECH with some issues on the financial side of things, and those...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

MEDITECH has road maps that show us what is coming up, and their training has improved. MEDITECH has...

Jan 2024
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Analyst/Coordinator

Product

From an IT perspective, MEDITECH's system is easy, logical, and user friendly, but I don’t think all...

Jan 2024
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Analyst/Coordinator

Relationship

We are fortunate to have good revenue cycle support from MEDITECH, but our claims person is new and...

Jan 2024
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CIO

Operations

The level of support and staffing provided by MEDITECH was inaccurate, leading to the need for us to...

Dec 2023
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Director

Product

Expanse Patient Accounting is a very stable module, and we haven’t really had problems with...

Dec 2023
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Director

Relationship

We have a little better support for Expanse Patient Accounting than for other MEDITECH products,...

Dec 2023
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Director

Product

Expanse Patient Accounting doesn’t have any major problems with interoperability, but there are...

Dec 2023
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Director

Product

We have room to grow with Expanse Patient Accounting in areas like A/R days, but that doesn’t have...

Dec 2023
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Director

Relationship, Product

I don't hear much about Expanse Patient Accounting anymore. Before, every accounting woe was a...

Dec 2023
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Director

Relationship, Operations

It is very hard for my financial staff to even put tickets in for Expanse Patient Accounting and...

Dec 2023
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Director

Value

There was not much of an investment that we had to put into Expanse Patient Accounting, and whether...

Dec 2023
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Manager

Relationship

With MEDITECH, things take forever when we put in an idea. The vendor has long turnaround times on...

Dec 2023
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Manager

Product

There was a new functionality within a MEDITECH update that was not working, and we could not go...

Dec 2023
||
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Manager

Relationship

We would like to see MEDITECH improve their case system and responsiveness on case tickets. They...

Dec 2023
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CIO

Loyalty

I would buy the system again if I didn't have my customers and partners asking me to jump to Epic's...

Dec 2023
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CIO

Operations, Product

MEDITECH does a great job with upgrades, but they do their upgrades totally differently than some...

Dec 2023
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CIO

Culture

The system did everything that the vendor told us that it would. We didn't deploy it the way the...

Dec 2023
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CIO

Product, Value

I love the product because it takes very few people to run it. The system doesn't cost a fortune,...

Dec 2023
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CIO

Product

MEDITECH was late to the game with a true web piece and some other niceties. They are getting to...

Dec 2023
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CIO

Relationship

We have always received very good support from MEDITECH, and we have worked with them for a long...

Dec 2023
||
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Analyst/Coordinator

Product

The system lacks key interfaces to force clients to use things like scripting engines and other...

Dec 2023
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CIO

Loyalty

Overall, we are satisfied with Expanse Patient Accounting. MEDITECH is working on an improved road...

Dec 2023
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Director

Relationship

How well working with the vendor goes really depends on who from MEDITECH we are working with. Some...

Nov 2023
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Director

Operations

MEDITECH could improve the quality of their training for support staff members and end users by...

Nov 2023
||
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Director

Relationship

It would be nice if the vendor were to do some periodic check-ins. We typically don't hear from the...

Nov 2023
||
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Director

Product, Value

The product is a highly integrated system that works well with all other parts of MEDITECH's...

Nov 2023
||
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CFO

Loyalty, Operations

We did a survey for MEDITECH after the go-live because we really wanted to get a reading of how the...

Nov 2023
||
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CFO

Product

The clinicians have made some general comments about some information not being easily found in the...

Nov 2023
||
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CFO

Loyalty, Relationship

MEDITECH is part of their own maintenance process and offers annual optimization visits. Before they...

Nov 2023
||
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CFO

Product

We have integrated many things together with MEDITECH's system. Our payroll and HR pieces, for...

Nov 2023
||
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CFO

Product

From an executive standpoint, we can go in the system and very easily see at a high level what is...

Nov 2023
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CFO

Relationship, Operations

MEDITECH constantly lets us know about things even I am not aware of, such as changes in CMS...

Nov 2023
||
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CFO

Relationship

I do feel that the vendor is listening to us and being proactive. We have communicated to MEDITECH...

Nov 2023
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CFO

Product, Value

We definitely get a lot of value and efficiency on the financial side of the product. We use the...

Nov 2023
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CFO

Culture, Loyalty

We chose MEDITECH because we needed to get a state-of-the-art solution. What we had before was a...

Nov 2023
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CFO

Loyalty, Operations, Product

Finding some of the information in the EMR can be unwieldy. There could be fewer clicks, and the...

Nov 2023
||
(0)
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CFO

Loyalty, Product

The vendor has rewritten the product for patient accounting, and that has hugely improved the...

Nov 2023
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CFO

Relationship, Operations, Product

We recently had a couple of issues with major latency within the system, and we are still...

Nov 2023
||
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CFO

Loyalty, Product

Our clinicians have identified opportunities to continue having the product work a little easier to...

Nov 2023
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CFO

Loyalty, Product

One of the key drivers for us going to Expanse Patient Accounting was that we view client servers as...

Nov 2023
||
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CEO/President

Relationship

I have talked to countless people at MEDITECH, and they just couldn’t believe that the product...

Nov 2023
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CEO/President

Operations, Product

We went live with MEDITECH's system over a year ago, and we still can't produce financials. We are...

Nov 2023
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(0)
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CEO/President

Value

We have had trouble with charges not being captured with this solution. Over the first year, we feel...

Nov 2023
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(0)
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Director

Relationship

When we have issues, we can put a case out there, but MEDITECH’s response time was not very good for...

Oct 2023
||
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Director

Operations, Value

We got money in the door within two weeks of going live with Expanse Patient Accounting. That is...

Oct 2023
||
(0)
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Director

Product

One thing that I enjoy about the product is the ease of being able to drill down into things like...

Oct 2023
||
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Director

Relationship, Operations

I would recommend that a friend have their revenue cycle team involved in more of the clinical...

Oct 2023
||
(0)
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Director

Operations

Our MEDITECH implementation was a little difficult. The vendor has a lot of new employees because...

Oct 2023
||
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Director

Relationship, Operations

Our MEDITECH account manager made sure things happened when we asked for them during our...

Oct 2023
||
(0)
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Director

Culture, Value

When MEDITECH presented the demo to us, they presented the Cadillac. When we bought the product,...

Oct 2023
||
(0)
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Analyst/Coordinator

Product, Value

Something that we have struggled with in Expanse Patient Accounting has to do with the ambulatory...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We have had some issues with a certain functionality in Expanse Patient Accounting. However,...

Oct 2023
||
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Analyst/Coordinator

Culture, Loyalty, Product

Before we moved to Expanse Patient Accounting, we were operating out of multiple systems for our...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

There is a lot of great flexibility when it comes to maintaining claims in Expanse Patient...

Oct 2023
||
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Analyst/Coordinator

Operations, Product

From the feedback I have received internally as well as from friends who work with other systems,...

Oct 2023
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Analyst/Coordinator

Relationship

When we discuss our struggles with MEDITECH, the response a lot of the time is to submit an idea....

Oct 2023
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Analyst/Coordinator

Relationship

When we have worked with MEDITECH's support team, some people have been great, and some have not...

Oct 2023
||
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Analyst/Coordinator

Loyalty, Product

Expanse Patient Accounting would be better if we could do everything in the system. We need a system...

Oct 2023
||
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Director

Operations

We have had a fairly stable implementation. I have no complaints about the quality of the...

Sep 2023
||
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Director

Culture, Value

Generally, the vendor avoids charging for every little thing. They are pretty up front with their...

Sep 2023
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Director

Culture, Product

The vendor could improve by plugging more of the holes in the things that we use bolt-ons for, such...

Aug 2023
||
(0)
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CIO

Relationship

MEDITECH needs to be more open about how we have to handle billing at our facility. We have had...

Aug 2023
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CIO

Operations, Product

Overall, we were wildly successful with our go-live with Expanse Patient Accounting. The areas of...

Aug 2023
||
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Director

Loyalty, Value

I am not sure whether we would buy MEDITECH's system again. We would have to shop around.

Aug 2023
||
(0)
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Director

Product

One of MEDITECH's specific strengths is the financial status desktop tool that became available in...

Aug 2023
||
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CFO

Product, Product

The product works, and it is very consistent. We have very high uptime with it. There are...

Aug 2023
||
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CFO

Product, Product

Our physicians hate the product. They don't like the way it flows or the way it works. We have...

Aug 2023
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CFO

Value, Value

MEDITECH recently wanted to charge us a lot of money to do one of their required patches. We wanted...

Aug 2023
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CIO

Loyalty, Product

Expanse Patient Accounting is a really good product. We are not looking to move off of it. MEDITECH...

Aug 2023
||
(0)
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Director

Product, Value

MEDITECH doesn’t offer the greatest reports. Sometimes if we want to pull usable analytics out of...

Aug 2023
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(0)
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Director

Culture, Operations, Product, Value

It is ridiculous that we have to do so much in Expanse Patient Accounting. I don't have a computer...

Aug 2023
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(0)
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Director

Product, Value

I can't send an account on Expanse Patient Accounting to bad debt until all the bills have been...

Aug 2023
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(0)
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Director

Relationship

Sometimes we have to escalate things that MEDITECH doesn’t think are a big deal, but those things...

Aug 2023
||
(0)
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CIO

Operations, Product

Expanse Patient Accounting works excellently, and it has a lot of good stuff. MEDITECH has created...

Aug 2023
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(0)
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Manager

Product

With Expanse Patient Accounting, one module that has not been fully looked into is the referral...

Jul 2023
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(0)
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Director

Relationship, Operations, Product

The MEDITECH program is blank, so if we have the knowledge, we can build it however we want....

Jun 2023
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(0)
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Director

Product

From the backside, the product integrates with everything and hits the revenue stream as I would...

Jun 2023
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(0)
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Director

Relationship

The vendor has been very good to me. I ask a lot of questions, and they get back to me.

Jun 2023
||
(0)
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CIO

Product

It is hard for us to get the system to integrate. We are eventually able to get the system working,...

Jun 2023
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(0)
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CIO

Relationship, Value

A lot of the vendor's people work remotely, and that has reduced their effectiveness. If we have an...

Jun 2023
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CIO

Relationship

MEDITECH is a lot of trouble. They have a good product, and it is implementable. The vendor has good...

Jun 2023
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CIO

Relationship

I can call a higher-up at MEDITECH if I have to. I have regular conversations with the vendor's...

Jun 2023
||
(0)
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CIO

Product

We have had a good experience with Expanse Patient Accounting for the managing of the practice. A...

Jun 2023
||
(0)
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Manager

Relationship, Operations

The vendor needs to add more explanations and training for their worklists for denial-management...

May 2023
||
(0)
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Director

Operations, Operations, Product, Product

We had disastrous revenue cycle and claims implementations. Those were horrible. We used MEDITECH's...

Apr 2023
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(0)
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Director

Relationship, Relationship

MEDITECH can't keep their staff members. They keep changing our claims specialist and our revenue...

Apr 2023
||
(0)
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Director

Relationship, Relationship

MEDITECH provides the exact opposite of proactive service. They aren't looking out for us at all....

Apr 2023
||
(0)
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Director

Culture, Culture, Relationship, Relationship, Value, Value

I wouldn't recommend that anyone use MEDITECH's services. I am not sure why MEDITECH is still...

Apr 2023
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(0)
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Analyst/Coordinator

Product

Expanse Patient Accounting seems to work fairly well, but we can't do everything for patient...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

Some parts of Expanse Patient Accounting are better than others, but we know how to follow up with...

Apr 2023
||
(0)
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Manager

Product

Most of the software version upgrades do not change much about the software itself. That does not...

Apr 2023
||
(0)
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CIO

Relationship

MEDITECH has a VP who is awesome. They have really taken care of us. They have saved the account in...

Mar 2023
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(0)
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Director

Product, Value

Expanse Patient Accounting is definitely functional, and our A/R days are excellent.

Mar 2023
||
(0)
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Director

Relationship, Product

I still like MEDITECH overall, but like any system, Expanse Patient Accounting has its shortcomings....

Feb 2023
||
(0)
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Director

Operations, Product

To me, MEDITECH's product is easy to use, but I have been using it for a long time. For new people,...

Feb 2023
||
(0)
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Director

Operations, Value

MEDITECH seems to rely on customers hiring really expensive consultants to get the customers through...

Feb 2023
||
(0)
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Director

Operations

MEDITECH's training was not the best. We relied on consultants. Even when we did a major project...

Feb 2023
||
(0)
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Director

Relationship, Product

MEDITECH seems to pick the vendors that they like, and those vendors are pretty much all MEDITECH...

Feb 2023
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Director

Loyalty, Relationship

MEDITECH is not proactive. They are still talking about how they are going to address the No...

Feb 2023
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