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User Commentary
Culture, Value
When we went live with Expanse Patient Accounting, it was hard because MEDITECH marketed the...
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Relationship
Sometimes MEDITECH’s customer service is a little lacking in giving us what we need. Their support...
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Operations
MEDITECH is getting better at training. They are offering more training. Once we know how to use the...
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Product
With Expanse Patient Accounting, things aren't working, and we can't even get certain files to...
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Product
MEDITECH’s RCM product is more robust than we have ever had in an EMR. The reporting is better than...
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Product
I would recommend MEDITECH for a small to medium organization or hospital group mostly because of...
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Relationship, Operations
MEDITECH does a great job with trying to keep up with what is truly needed in healthcare. I would...
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Product
There is a scanning piece in Expanse Patient Accounting that still requires us to manually scan...
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Product, Value
There are new worklists in Expanse Patient Accounting, so there is better monitoring of individual...
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Relationship
MEDITECH could improve their timing for doing and delivering things. That takes programming and is...
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Loyalty, Value
I probably would not buy Expanse Patient Accounting again. We are moving to another platform in the...
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Product, Value
MEDITECH could improve the charge capture piece from clinical modules. Charge capture is rising to...
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Operations
I would like to see MEDITECH provide more interaction with training and not force the customers to...
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Product
We have always been a MEDITECH customer. My favorite thing about Expanse Patient Accounting in the...
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Product
We have all of our hospitals and clinics in one system, and Expanse Patient Accounting makes it much...
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Loyalty, Product
Once our IT team gets up and running with everything they need in Expanse Patient Accounting, I am...
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Product, Value
I would definitely purchase MEDITECH's product again. It just allows a lot of good stuff. We can...
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Product
The product has a lot of shortcomings in interoperability. Integration, especially with billing...
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Loyalty, Relationship
A lot of times, I can email the account representative or the specific manager of an area and tell...
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Operations
I would like to see our MEDITECH contact person on-site for our individual modules to do at least a...
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Operations, Product
Expanse Patient Accounting is very customizable, but that makes it hard to support because every end...
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Product
I would like to have easier reporting options all the way through the revenue stream in Expanse...
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Loyalty, Product
I like that Expanse Patient Accounting ties in financial pieces. The vendor has a financial status...
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Operations, Product
The biggest thing with Expanse Patient Accounting is that it is amazing if we get to understand how...
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Product
A lot of people have struggled with Expanse Patient Accounting. However, I have noticed that Expanse...
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Relationship
Sometimes with MEDITECH, we have to open tickets in order to get issues solved. And what portion of...
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Product
Every time MEDITECH updates the system, something crashes.
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Relationship
MEDITECH’s support is pretty good. Anytime I open a ticket of a more immediate nature, the support...
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Operations
MEDITECH doesn’t do very well with training.
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Product, Value
MEDITECH allows us to customize the system as we need to use it. With other vendors, we get what we...
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Product
MEDITECH’s financial status desktop tells the story of where we are at from a daily revenue and...
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Relationship
MEDITECH’s support is such a mixed bag. Things have gotten to the point where the support depends on...
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Relationship
MEDITECH has not kept their promises when it comes to the level of support and technology...
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Value
Across the board with MEDITECH, the charges come to me as one bill. When I’m on the phone with them,...
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Product
If I could take the instance of Expanse Patient Accounting and move it into an environment that we...
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Relationship
MEDITECH’s leadership team promised a difference in the approach to service and how they interact...
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Operations
MEDITECH’s implementation wasn't the best I have ever had, but it was definitely better than their...
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Relationship, Operations
We have to report everything to MEDITECH, and they don't take any initiative to try to figure...
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Product
With Expanse Patient Accounting, because there seems to be a better platform to integrate from,...
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Product
For the most part, things are good with Expanse Patient Accounting. Some areas could be improved,...
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Product
There could be some more functionality in Expanse Patient Accounting for processing remittances. We...
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Loyalty, Operations, Product
I would recommend Expanse Patient Accounting. I would tell a friend there are a lot of good...
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Relationship, Product
We don't always get solutions to our issues promptly. I know things take time, but a lot of tangible...
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Culture, Relationship, Product
In the collection stream, a lot of MIS rules don't work as we feel they should. Maybe we don't...
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Operations
The training is hard to give a top rating for because I am a person who learns by doing. The vendor...
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Relationship
If we need something escalated and looked at right away, we send it to the executive chain, and it...
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Relationship, Product
It is difficult to integrate other solutions because MEDITECH uses a proprietary database. They...
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Operations
Implementations aren't MEDITECH’s best suit, but we get what we need out of them. We are getting...
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Product
Expanse Patient Accounting is excellent. MEDITECH has a lot of great tools, like worklists and...
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Loyalty, Product
The system has some limitations that I don't like. There is an upgrade coming for the system, and we...
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Product
I am comfortable with Expanse Patient Accounting at this point. It is easy to read things in the...
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Operations
In general, MEDITECH does helpful training sessions when we ask, and once we get the training...
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Relationship
We have regular meetings with MEDITECH’s key people. They work through a priority list with us.
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Product
Expanse Patient Accounting works on the acute side. It is made for the acute side, and it...
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Product
Some reporting options would be nice in Expanse Patient Accounting. We would like to dig down into...
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Relationship
We don't get a lot of vendor executive involvement unless we request for the executives to be...
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Relationship, Operations
For training, the vendor does webinars, follow-ups, and other stuff. In general, if the vendor's...
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Relationship, Product
We ask for changes, but we get almost no changes to the base system. We put enhancement requests in...
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Operations
MEDITECH didn’t do a whole lot in terms of our build, testing, and go-live. We still have to go to...
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Loyalty, Product
We used to have different vendors for our solutions in two different areas of our organization. We...
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Relationship
MEDITECH doesn’t say they will do things that they don’t do. MEDITECH doesn't always promise me the...
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