Expanse Patient Accounting Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 10/1/2020 6:25:31 AM and Model.EvProductId = 198141

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

Implementation and Training

I give ongoing training the highest score. I had training on a regular basis for a couple of years,...

Aug 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

In terms of purchasing technology to fill unexpected gaps, I guess there were interfaces. In my...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

I don’t know about the vendor keeping promises. I don’t think any vendor keeps all their promises. I...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I don’t know about proactive service. Nothing changes except for some upgrades, and those are very minor....

Aug 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

I highly recommend the system. My satisfaction will be the same in a year from now. Hopefully it...

Aug 2020
 Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Expanse Patient Accounting is a stable financial system. It ties in very nicely with the EMR. The...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

I would love to have better communication with MEDITECH. If we have issues or questions, they don’t...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

One of the key metrics that we watch, besides the reduced number of physicians yelling at me, is A/R...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We were already dealing with not being able to bill for some things right before the go-live. Our...

Aug 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

The vendor has been pretty good at supporting us during the COVID-19 crisis. The vendor offered...

Jul 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We rolled out the product to everyone, but the biggest issue we have is that people have to be a...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

MEDITECH’s interface to their collection agency is based on the old system that we were using that...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I am my own worst enemy. I am one of those managers who looks at the system and wants to work with...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

MEDITECH’s biggest problem and the thing that will always be their problem is their support team...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

MEDITECH has been a good partner. The system is good and stable. We just kind of have to spend a bit...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I haven't needed the vendor’s support in regard to the COVID-19 crisis. The hardest part of COVID-19...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Once MEDITECH's system calculates the A/R base, it really doesn't take into account the gross amount...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The system does very well supporting our integration goals. I don’t have any problems there.

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I am happy with Expanse Patient Accounting. Our last upgrade was a positive experience. We made a...

Jul 2020
 Helpful

 or  to see details.

CFO

Other Observations & Comments

With COVID-19, MEDITECH may have helped a little early on by setting up some different codes. I...

Jul 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

On the system, we had a bit of a hiccup, but in terms of the cash trending, we are very satisfied....

Jul 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

I wish the system worked better for productivity and for workflow tools for the patient accounting...

Jul 2020
 Helpful

 or  to see details.

CFO

Implementation and Training

If I could have whatever I wanted, it would be a more intuitive system that helps the vendor obtain...

Jul 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

The issue we had during the vendor's training was with the trainers. The staff members weren't as...

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

MEDITECH is very good at providing new technology. We got rid of other systems because we got...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

MEDITECH does not nickel-and-dime. Some people would say they do, but MEDITECH is like any other...

Jun 2020
 Helpful

 or  to see details.

Manager

Technology

I know that MEDITECH tries to deliver new technology, but they are usually a little behind the...

Jun 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

MEDITECH is not as proactive as they should be, but the system performs the basic functions that we...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

MEDITECH's software has its challenges. That is really sad considering how much we pay for that...

May 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

MEDITECH nickel-and-dimes a few thousand dollars every time we turn around.

May 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

MEDITECH is pretty up front about their costs, so there are not any surprises. When we buy a module,...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system is not on the web, and it is complicated. The non-web-based MEDITECH products are a...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

MEDITECH is not only developing to improve but also, more importantly, listening to us. With...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Sometimes MEDITECH becomes aware of things but doesn’t let all their customers know about them. We...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

In terms of A/R days, cash collections, and those kinds of things, we have definitely achieved...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We recommend MEDITECH to others all the time. The system has value, and we get a lot for our money....

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Nothing changed with MEDITECH's patient accounting tool with the new Expanse platform. The changes...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We had to build the system, and MEDITECH helped. MEDITECH was there to guide us and did some of the...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The Expanse system gives us a lot more information. On the PFS side, the registration process pretty...

Apr 2020
 Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

MEDITECH did not nickel-and-dime; they were good with that. Their fees and their contract were...

Apr 2020
 Helpful

 or  to see details.

CEO/President

Lessons Learned

There is still a lot to do in order to get to the financial analytics metrics that we want, but I...

Apr 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The system is doing well with supporting our integration goals. MEDITECH keeps their promises.

Apr 2020
 Helpful

 or  to see details.

Director

Service and Support

Expanse Patient Accounting drives tangible outcomes. The business and clinical analytics have been...

Apr 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

Coming from MEDITECH’s other platform, the revenue cycle system is a complete rebuild, so there are...

Apr 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

MEDITECH could improve the usability of the system's user interface. With certain things that users...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

There are so many things going on with MEDITECH. Right now, they have been doing a fairly good job...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The MEDITECH products are a lot easier to use than they used to be, especially this version of the...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

The vendor is staying on top of delivering new technology. They are trying their best to keep up...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Overall, the move to MEDITECH has been good for us. There are still a few little things where we...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

When we have issues, we send tickets to the vendor. Moving to MEDITECH's product was a big change...

Mar 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

I would tell my peers that the product is great and that we have seen benefits from it. The system...

Mar 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The application was totally rewritten. It is new. There are good features and things that need some...

Mar 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

The statements in the system need some work. One of the issues is that when a payment comes in and...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

The specialists from MEDITECH that worked on our implementation were so heavily specialized. They...

Feb 2020
 Helpful

 or  to see details.

Manager

Technology

From an HIT perspective, the system is harder to support now than it was a few years ago because...

Feb 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

We have enjoyed MEDITECH's system. We definitely have to do some more charge forwarding, but we have...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have made some improvements to MEDITECH's system. There were a lot of positive things that...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

If an organization has both a hospital and clinic, they will need a system that has both acute and...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With MEDITECH's system, the financial-status desktop is wonderful because we can leverage it daily....

Jan 2020
 Helpful

 or  to see details.

Manager

Service and Support

There are more efficiencies that we need to set up. MEDITECH goes by ideas. They make up ideas, but...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is an issue with the system's ease of use, and part of that is probably because of the...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

MEDITECH delivered some great things with the new system. MEDITECH has some wonderful financial...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With our situation, there are a lot of ideas out there that could make things work a little bit more...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We considered our move to the Expanse platform as more of a new system implementation versus an...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The worklists created in the system are significantly upgraded from what we had in our old system....

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

It took a few months after we went live to really get back everything that had slowed down just from...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We probably haven’t been able to fully leverage the system to the best of its ability. We have a...

Jan 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

MEDITECH did not nickel-and-dime us during implementation. But post-implementation, we have...

Jan 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The training for a lot of products or bolt-ons is terrible. Everything has remote training. We had...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We use a different vendor on the ambulatory side. I have concerns with that vendor, but they are...

Jan 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

MEDITECH’s system is very complex. We are a small facility, and we are not partnered with anybody....

Jan 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We got in on the system fairly early, and the software is continually being developed, so there are...

Jan 2020
 Helpful

 or  to see details.

Director

Implementation and Training

MEDITECH didn’t have a clear implementation plan. The vendor’s overall implementation and training...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

MEDITECH does monitor some metrics, and the vendor sees our days in A/R and calls us about those...

Jan 2020
 Helpful

 or  to see details.

CIO

Service and Support

We have not had a good experience with MEDITECH. They did better with the training, but our revenue...

Dec 2019
 Helpful

 or  to see details.

CIO

Implementation and Training

Expanse Patient Accounting is quite work driven, and that is a big change from the vendor's other...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have issues with the web screens, and that has obscured what was a very good revenue cycle...

Nov 2019
 Helpful

 or  to see details.

Director

Relationship

MEDITECH is trying. They listen and try their best, but sometimes, the development and responses are...

Nov 2019
 Helpful

 or  to see details.

Director

Implementation and Training

People are a little more self-sufficient with MEDITECH’s revenue cycle product, but we had to press...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have to add a few add-ons here and there. MEDITECH’s system is not perfect, but it is good....

Nov 2019
 Helpful

 or  to see details.

CIO

Relationship

I have a very close working relationship with our account representative at MEDITECH. We talk...

Nov 2019
 Helpful

 or  to see details.

CIO

Other Observations & Comments

MEDITECH has been pretty good about training. We don't have anything that isn't working as designed....

Nov 2019
 Helpful

 or  to see details.

CIO

Other Observations & Comments

I would rate the outcomes a little bit lower with MEDITECH because we are trying to get back to the...

Nov 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

I would recommend the Expanse platform. We have site visits from other hospitals, and I wouldn't be...

Nov 2019
 Helpful