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Expanse Patient Accounting Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Implementation and Training
I give ongoing training the highest score. I had training on a regular basis for a couple of years,...
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Director
Other Observations & Comments
In terms of purchasing technology to fill unexpected gaps, I guess there were interfaces. In my...
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Director
Relationship
I don’t know about the vendor keeping promises. I don’t think any vendor keeps all their promises. I...
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Director
Functionality and Upgrades
I don’t know about proactive service. Nothing changes except for some upgrades, and those are very minor....
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Director
Interfacing and Integration
I highly recommend the system. My satisfaction will be the same in a year from now. Hopefully it...
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Manager
Win/Loss - Why they were selected (by current clients)
Expanse Patient Accounting is a stable financial system. It ties in very nicely with the EMR. The...
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Manager
Service and Support
I would love to have better communication with MEDITECH. If we have issues or questions, they don’t...
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CIO
Functionality and Upgrades
One of the key metrics that we watch, besides the reduced number of physicians yelling at me, is A/R...
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CIO
Functionality and Upgrades
We were already dealing with not being able to bill for some things right before the go-live. Our...
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CIO
Other Observations & Comments
The vendor has been pretty good at supporting us during the COVID-19 crisis. The vendor offered...
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CIO
Functionality and Upgrades
We rolled out the product to everyone, but the biggest issue we have is that people have to be a...
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Director
Interfacing and Integration
MEDITECH’s interface to their collection agency is based on the old system that we were using that...
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Director
Other Observations & Comments
I am my own worst enemy. I am one of those managers who looks at the system and wants to work with...
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Director
Service and Support
MEDITECH’s biggest problem and the thing that will always be their problem is their support team...
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Director
Relationship
MEDITECH has been a good partner. The system is good and stable. We just kind of have to spend a bit...
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Director
Other Observations & Comments
I haven't needed the vendor’s support in regard to the COVID-19 crisis. The hardest part of COVID-19...
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Director
Functionality and Upgrades
Once MEDITECH's system calculates the A/R base, it really doesn't take into account the gross amount...
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Director
Interfacing and Integration
The system does very well supporting our integration goals. I don’t have any problems there.
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Director
Functionality and Upgrades
I am happy with Expanse Patient Accounting. Our last upgrade was a positive experience. We made a...
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CFO
Other Observations & Comments
With COVID-19, MEDITECH may have helped a little early on by setting up some different codes. I...
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CFO
Functionality and Upgrades
On the system, we had a bit of a hiccup, but in terms of the cash trending, we are very satisfied....
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CFO
Functionality and Upgrades
I wish the system worked better for productivity and for workflow tools for the patient accounting...
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CFO
Implementation and Training
If I could have whatever I wanted, it would be a more intuitive system that helps the vendor obtain...
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CIO
Implementation and Training
The issue we had during the vendor's training was with the trainers. The staff members weren't as...
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CIO
Functionality and Upgrades
MEDITECH is very good at providing new technology. We got rid of other systems because we got...
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Manager
ROI / Cost (care and feeding)
MEDITECH does not nickel-and-dime. Some people would say they do, but MEDITECH is like any other...
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Manager
Technology
I know that MEDITECH tries to deliver new technology, but they are usually a little behind the...
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Manager
Lessons Learned
MEDITECH is not as proactive as they should be, but the system performs the basic functions that we...
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Director
Functionality and Upgrades
MEDITECH's software has its challenges. That is really sad considering how much we pay for that...
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Director
ROI / Cost (care and feeding)
MEDITECH nickel-and-dimes a few thousand dollars every time we turn around.
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VP/Other Executive
ROI / Cost (care and feeding)
MEDITECH is pretty up front about their costs, so there are not any surprises. When we buy a module,...
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VP/Other Executive
Functionality and Upgrades
The system is not on the web, and it is complicated. The non-web-based MEDITECH products are a...
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VP/Other Executive
Relationship
MEDITECH is not only developing to improve but also, more importantly, listening to us. With...
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VP/Other Executive
Service and Support
Sometimes MEDITECH becomes aware of things but doesn’t let all their customers know about them. We...
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VP/Other Executive
Other Observations & Comments
In terms of A/R days, cash collections, and those kinds of things, we have definitely achieved...
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VP/Other Executive
Relationship
We recommend MEDITECH to others all the time. The system has value, and we get a lot for our money....
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CIO
Functionality and Upgrades
Nothing changed with MEDITECH's patient accounting tool with the new Expanse platform. The changes...
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Director
Functionality and Upgrades
We had to build the system, and MEDITECH helped. MEDITECH was there to guide us and did some of the...
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Director
Functionality and Upgrades
The Expanse system gives us a lot more information. On the PFS side, the registration process pretty...
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CEO/President
ROI / Cost (care and feeding)
MEDITECH did not nickel-and-dime; they were good with that. Their fees and their contract were...
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CEO/President
Lessons Learned
There is still a lot to do in order to get to the financial analytics metrics that we want, but I...
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Director
Interfacing and Integration
The system is doing well with supporting our integration goals. MEDITECH keeps their promises.
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Director
Service and Support
Expanse Patient Accounting drives tangible outcomes. The business and clinical analytics have been...
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CIO
Implementation and Training
Coming from MEDITECH’s other platform, the revenue cycle system is a complete rebuild, so there are...
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CIO
Functionality and Upgrades
MEDITECH could improve the usability of the system's user interface. With certain things that users...
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VP/Other Executive
Implementation and Training
There are so many things going on with MEDITECH. Right now, they have been doing a fairly good job...
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VP/Other Executive
Functionality and Upgrades
The MEDITECH products are a lot easier to use than they used to be, especially this version of the...
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VP/Other Executive
Technology
The vendor is staying on top of delivering new technology. They are trying their best to keep up...
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Manager
Other Observations & Comments
Overall, the move to MEDITECH has been good for us. There are still a few little things where we...
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Manager
Service and Support
When we have issues, we send tickets to the vendor. Moving to MEDITECH's product was a big change...
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Manager
Lessons Learned
I would tell my peers that the product is great and that we have seen benefits from it. The system...
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CIO
ROI / Cost (care and feeding)
The application was totally rewritten. It is new. There are good features and things that need some...
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CIO
Other Observations & Comments
The statements in the system need some work. One of the issues is that when a payment comes in and...
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Manager
Service and Support
The specialists from MEDITECH that worked on our implementation were so heavily specialized. They...
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Manager
Technology
From an HIT perspective, the system is harder to support now than it was a few years ago because...
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CIO
Other Observations & Comments
We have enjoyed MEDITECH's system. We definitely have to do some more charge forwarding, but we have...
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Manager
Functionality and Upgrades
We have made some improvements to MEDITECH's system. There were a lot of positive things that...
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Manager
Functionality and Upgrades
If an organization has both a hospital and clinic, they will need a system that has both acute and...
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Manager
Functionality and Upgrades
With MEDITECH's system, the financial-status desktop is wonderful because we can leverage it daily....
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Manager
Service and Support
There are more efficiencies that we need to set up. MEDITECH goes by ideas. They make up ideas, but...
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Manager
Functionality and Upgrades
There is an issue with the system's ease of use, and part of that is probably because of the...
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Manager
Functionality and Upgrades
MEDITECH delivered some great things with the new system. MEDITECH has some wonderful financial...
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Manager
Functionality and Upgrades
With our situation, there are a lot of ideas out there that could make things work a little bit more...
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Director
Functionality and Upgrades
We considered our move to the Expanse platform as more of a new system implementation versus an...
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Director
Functionality and Upgrades
The worklists created in the system are significantly upgraded from what we had in our old system....
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Director
Functionality and Upgrades
It took a few months after we went live to really get back everything that had slowed down just from...
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Director
Functionality and Upgrades
We probably haven’t been able to fully leverage the system to the best of its ability. We have a...
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Director
ROI / Cost (care and feeding)
MEDITECH did not nickel-and-dime us during implementation. But post-implementation, we have...
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Director
Implementation and Training
The training for a lot of products or bolt-ons is terrible. Everything has remote training. We had...
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Director
Functionality and Upgrades
We use a different vendor on the ambulatory side. I have concerns with that vendor, but they are...
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Director
ROI / Cost (care and feeding)
MEDITECH’s system is very complex. We are a small facility, and we are not partnered with anybody....
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Director
Implementation and Training
We got in on the system fairly early, and the software is continually being developed, so there are...
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Director
Implementation and Training
MEDITECH didn’t have a clear implementation plan. The vendor’s overall implementation and training...
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Director
Functionality and Upgrades
MEDITECH does monitor some metrics, and the vendor sees our days in A/R and calls us about those...
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CIO
Service and Support
We have not had a good experience with MEDITECH. They did better with the training, but our revenue...
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CIO
Implementation and Training
Expanse Patient Accounting is quite work driven, and that is a big change from the vendor's other...
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Director
Functionality and Upgrades
We have issues with the web screens, and that has obscured what was a very good revenue cycle...
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Director
Relationship
MEDITECH is trying. They listen and try their best, but sometimes, the development and responses are...
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Director
Implementation and Training
People are a little more self-sufficient with MEDITECH’s revenue cycle product, but we had to press...
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Director
Functionality and Upgrades
We have to add a few add-ons here and there. MEDITECH’s system is not perfect, but it is good....
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CIO
Relationship
I have a very close working relationship with our account representative at MEDITECH. We talk...
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CIO
Other Observations & Comments
MEDITECH has been pretty good about training. We don't have anything that isn't working as designed....
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CIO
Other Observations & Comments
I would rate the outcomes a little bit lower with MEDITECH because we are trying to get back to the...
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CIO
Functionality and Upgrades
I would recommend the Expanse platform. We have site visits from other hospitals, and I wouldn't be...
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