Expanse Patient Accounting Commentary
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Product
For the most part, things are good with Expanse Patient Accounting. Some areas could be improved,...
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Product
There could be some more functionality in Expanse Patient Accounting for processing remittances. We...
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Loyalty, Operations, Product
I would recommend Expanse Patient Accounting. I would tell a friend there are a lot of good...
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Relationship, Product
We don't always get solutions to our issues promptly. I know things take time, but a lot of tangible...
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Culture, Relationship, Product
In the collection stream, a lot of MIS rules don't work as we feel they should. Maybe we don't...
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Operations
The training is hard to give a top rating for because I am a person who learns by doing. The vendor...
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Relationship
If we need something escalated and looked at right away, we send it to the executive chain, and it...
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Relationship, Product
It is difficult to integrate other solutions because MEDITECH uses a proprietary database. They...
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Operations
Implementations aren't MEDITECH’s best suit, but we get what we need out of them. We are getting...
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Product
Expanse Patient Accounting is excellent. MEDITECH has a lot of great tools, like worklists and...
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Loyalty, Product
The system has some limitations that I don't like. There is an upgrade coming for the system, and we...
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Product
I am comfortable with Expanse Patient Accounting at this point. It is easy to read things in the...
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Operations
In general, MEDITECH does helpful training sessions when we ask, and once we get the training...
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Relationship
We have regular meetings with MEDITECH’s key people. They work through a priority list with us.
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Product
Expanse Patient Accounting works on the acute side. It is made for the acute side, and it...
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Product
Some reporting options would be nice in Expanse Patient Accounting. We would like to dig down into...
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Relationship
We don't get a lot of vendor executive involvement unless we request for the executives to be...
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Relationship, Operations
For training, the vendor does webinars, follow-ups, and other stuff. In general, if the vendor's...
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Relationship, Product
We ask for changes, but we get almost no changes to the base system. We put enhancement requests in...
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Operations
MEDITECH didn’t do a whole lot in terms of our build, testing, and go-live. We still have to go to...
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Loyalty, Product
We used to have different vendors for our solutions in two different areas of our organization. We...
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Relationship
MEDITECH doesn’t say they will do things that they don’t do. MEDITECH doesn't always promise me the...
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Product
The system has a lot of outages. It just stalls out. The vendor has told us that that is because of...
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Product
The system's upgrades are horrible. The vendor does upgrades on Wednesdays, and those upgrades shut...
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Operations
MEDITECH could reach out to us about continuing education or continuing training for things we may...
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Relationship
Whenever we have to escalate things with MEDITECH, our people have connections, so they can get...
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Operations, Product
Expanse Patient Accounting does exactly what we need it to do. I love that it works. It is easy to...
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Product
MEDITECH could improve ways to run reports in Expanse Patient Accounting. There could be selection...
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Relationship
If the system has a system-wide issue or a patient safety issue, MEDITECH will notify us, but...
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Product, Value
Our CFO loves the system, and I don't get any complaints about it. We are pretty happy with the product....
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Loyalty, Operations, Product
Learning how to use Expanse Patient Accounting has been challenging, but the product is good, and I...
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Relationship, Operations
MEDITECH will tell us that they have something, and when we see that thing, it won't exactly have...
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Relationship
MEDITECH has a lot of people who work together to get problems solved, and we all really work well together....
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Relationship
I like using Expanse Patient Accounting, but not everything is always available like we would hope....
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Product
I struggle with figuring out where everything is, and where to go look. I haven’t caught on to...
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Product
MEDITECH will develop a product and release it when it is about 80%–90% ready. We are always left...
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Product, Value
Expanse Patient Accounting has a lot of restrictions, and the system can't keep up with everything...
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Relationship
MEDITECH says they will listen to us, but then they don't listen. We try to ask them about things...
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Value
MEDITECH hasn't hit us with extra costs in a long time.
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Relationship
I wish that MEDITECH had a regulatory department so that they would be proactive before we had to...
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Product
The system's routines aren't hard, and we can easily enter information into the system.
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Relationship
MEDITECH's support people give us all the wrong answers, and we have to know more than them so that...
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Relationship
When I get involved in something, MEDITECH will respond to me, even if they don't tell me what I...
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Operations
There are some things that we would do differently in terms of product implementation and training...
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Relationship, Product
The area where we need the most assistance from the vendor is patient accounting. We need to figure...
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Loyalty
We have a priority pack from MEDITECH with some issues on the financial side of things, and those...
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Relationship, Operations
MEDITECH has road maps that show us what is coming up, and their training has improved. MEDITECH has...
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Product
From an IT perspective, MEDITECH's system is easy, logical, and user friendly, but I don’t think all...
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Relationship
We are fortunate to have good revenue cycle support from MEDITECH, but our claims person is new and...
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Operations
The level of support and staffing provided by MEDITECH was inaccurate, leading to the need for us to...
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Product
Expanse Patient Accounting is a very stable module, and we haven’t really had problems with...
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Relationship
We have a little better support for Expanse Patient Accounting than for other MEDITECH products,...
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Product
Expanse Patient Accounting doesn’t have any major problems with interoperability, but there are...
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Product
We have room to grow with Expanse Patient Accounting in areas like A/R days, but that doesn’t have...
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Relationship, Product
I don't hear much about Expanse Patient Accounting anymore. Before, every accounting woe was a...
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Relationship, Operations
It is very hard for my financial staff to even put tickets in for Expanse Patient Accounting and...
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Value
There was not much of an investment that we had to put into Expanse Patient Accounting, and whether...
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Relationship
With MEDITECH, things take forever when we put in an idea. The vendor has long turnaround times on...
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Product
There was a new functionality within a MEDITECH update that was not working, and we could not go...
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Relationship
We would like to see MEDITECH improve their case system and responsiveness on case tickets. They...
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Loyalty
I would buy the system again if I didn't have my customers and partners asking me to jump to Epic's...
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Operations, Product
MEDITECH does a great job with upgrades, but they do their upgrades totally differently than some...
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Culture
The system did everything that the vendor told us that it would. We didn't deploy it the way the...
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Product, Value
I love the product because it takes very few people to run it. The system doesn't cost a fortune,...
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Product
MEDITECH was late to the game with a true web piece and some other niceties. They are getting to...
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Relationship
We have always received very good support from MEDITECH, and we have worked with them for a long...
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Product
The system lacks key interfaces to force clients to use things like scripting engines and other...
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Loyalty
Overall, we are satisfied with Expanse Patient Accounting. MEDITECH is working on an improved road...
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Relationship
How well working with the vendor goes really depends on who from MEDITECH we are working with. Some...
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Operations
MEDITECH could improve the quality of their training for support staff members and end users by...
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Relationship
It would be nice if the vendor were to do some periodic check-ins. We typically don't hear from the...
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Product, Value
The product is a highly integrated system that works well with all other parts of MEDITECH's...
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Loyalty, Operations
We did a survey for MEDITECH after the go-live because we really wanted to get a reading of how the...
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Product
The clinicians have made some general comments about some information not being easily found in the...
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Loyalty, Relationship
MEDITECH is part of their own maintenance process and offers annual optimization visits. Before they...
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Product
We have integrated many things together with MEDITECH's system. Our payroll and HR pieces, for...
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Product
From an executive standpoint, we can go in the system and very easily see at a high level what is...
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Relationship, Operations
MEDITECH constantly lets us know about things even I am not aware of, such as changes in CMS...
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Relationship
I do feel that the vendor is listening to us and being proactive. We have communicated to MEDITECH...
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Product, Value
We definitely get a lot of value and efficiency on the financial side of the product. We use the...
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Culture, Loyalty
We chose MEDITECH because we needed to get a state-of-the-art solution. What we had before was a...
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Loyalty, Operations, Product
Finding some of the information in the EMR can be unwieldy. There could be fewer clicks, and the...
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Loyalty, Product
The vendor has rewritten the product for patient accounting, and that has hugely improved the...
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Relationship, Operations, Product
We recently had a couple of issues with major latency within the system, and we are still...
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Loyalty, Product
Our clinicians have identified opportunities to continue having the product work a little easier to...
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Loyalty, Product
One of the key drivers for us going to Expanse Patient Accounting was that we view client servers as...
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Relationship
I have talked to countless people at MEDITECH, and they just couldn’t believe that the product...
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Operations, Product
We went live with MEDITECH's system over a year ago, and we still can't produce financials. We are...
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Value
We have had trouble with charges not being captured with this solution. Over the first year, we feel...
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Relationship
When we have issues, we can put a case out there, but MEDITECH’s response time was not very good for...
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Operations, Value
We got money in the door within two weeks of going live with Expanse Patient Accounting. That is...
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Product
One thing that I enjoy about the product is the ease of being able to drill down into things like...
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Relationship, Operations
I would recommend that a friend have their revenue cycle team involved in more of the clinical...
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Operations
Our MEDITECH implementation was a little difficult. The vendor has a lot of new employees because...
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Relationship, Operations
Our MEDITECH account manager made sure things happened when we asked for them during our...
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Culture, Value
When MEDITECH presented the demo to us, they presented the Cadillac. When we bought the product,...
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Product, Value
Something that we have struggled with in Expanse Patient Accounting has to do with the ambulatory...
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Relationship, Product
We have had some issues with a certain functionality in Expanse Patient Accounting. However,...
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Culture, Loyalty, Product
Before we moved to Expanse Patient Accounting, we were operating out of multiple systems for our...
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Loyalty, Product
There is a lot of great flexibility when it comes to maintaining claims in Expanse Patient...
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Operations, Product
From the feedback I have received internally as well as from friends who work with other systems,...
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Relationship
When we discuss our struggles with MEDITECH, the response a lot of the time is to submit an idea....
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Relationship
When we have worked with MEDITECH's support team, some people have been great, and some have not...
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Loyalty, Product
Expanse Patient Accounting would be better if we could do everything in the system. We need a system...
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Operations
We have had a fairly stable implementation. I have no complaints about the quality of the...
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Culture, Value
Generally, the vendor avoids charging for every little thing. They are pretty up front with their...
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Culture, Product
The vendor could improve by plugging more of the holes in the things that we use bolt-ons for, such...
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Relationship
MEDITECH needs to be more open about how we have to handle billing at our facility. We have had...
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Operations, Product
Overall, we were wildly successful with our go-live with Expanse Patient Accounting. The areas of...
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Loyalty, Value
I am not sure whether we would buy MEDITECH's system again. We would have to shop around.
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Product
One of MEDITECH's specific strengths is the financial status desktop tool that became available in...
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Product, Product
The product works, and it is very consistent. We have very high uptime with it. There are...
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Product, Product
Our physicians hate the product. They don't like the way it flows or the way it works. We have...
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Value, Value
MEDITECH recently wanted to charge us a lot of money to do one of their required patches. We wanted...
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Loyalty, Product
Expanse Patient Accounting is a really good product. We are not looking to move off of it. MEDITECH...
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Product, Value
MEDITECH doesn’t offer the greatest reports. Sometimes if we want to pull usable analytics out of...
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Culture, Operations, Product, Value
It is ridiculous that we have to do so much in Expanse Patient Accounting. I don't have a computer...
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Product, Value
I can't send an account on Expanse Patient Accounting to bad debt until all the bills have been...
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Relationship
Sometimes we have to escalate things that MEDITECH doesn’t think are a big deal, but those things...
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Operations, Product
Expanse Patient Accounting works excellently, and it has a lot of good stuff. MEDITECH has created...
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Product
With Expanse Patient Accounting, one module that has not been fully looked into is the referral...
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Relationship, Operations, Product
The MEDITECH program is blank, so if we have the knowledge, we can build it however we want....
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Product
From the backside, the product integrates with everything and hits the revenue stream as I would...
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Relationship
The vendor has been very good to me. I ask a lot of questions, and they get back to me.
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Product
It is hard for us to get the system to integrate. We are eventually able to get the system working,...
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Relationship, Value
A lot of the vendor's people work remotely, and that has reduced their effectiveness. If we have an...
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Relationship
MEDITECH is a lot of trouble. They have a good product, and it is implementable. The vendor has good...
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Relationship
I can call a higher-up at MEDITECH if I have to. I have regular conversations with the vendor's...
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Product
We have had a good experience with Expanse Patient Accounting for the managing of the practice. A...
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Relationship, Operations
The vendor needs to add more explanations and training for their worklists for denial-management...
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Operations, Operations, Product, Product
We had disastrous revenue cycle and claims implementations. Those were horrible. We used MEDITECH's...
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Relationship, Relationship
MEDITECH can't keep their staff members. They keep changing our claims specialist and our revenue...
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Relationship, Relationship
MEDITECH provides the exact opposite of proactive service. They aren't looking out for us at all....
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Culture, Culture, Relationship, Relationship, Value, Value
I wouldn't recommend that anyone use MEDITECH's services. I am not sure why MEDITECH is still...
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Product
Expanse Patient Accounting seems to work fairly well, but we can't do everything for patient...
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Relationship
Some parts of Expanse Patient Accounting are better than others, but we know how to follow up with...
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