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Expanse Patient Accounting
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
CIO
MEDITECH could do better with new development. We have made many new suggestions that MEDITECH isn't...
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CIO
For a small- to medium-sized health system, Expanse Patient Accounting has an awesome value. I would...
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Director
We have had a few issues recently with things that the vendor has really been able to jump on and...
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Director
On the billing side, I have heard our revenue cycle director say that we have two or three different...
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Director
The training that we receive when MEDITECH upgrades something is usually less about technically...
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Director
Our abstract coding desktop has never worked, and that is something that we would get some important...
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Manager
MEDITECH is really good at their customer service. They have a website that is really easy to use....
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Manager
MEDITECH is good at continuing to do updates. They send us specific information about what is being...
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Manager
MEDITECH has been really good about staying on top of things since we have gotten them. They stay...
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Manager
Some of the reports are limited, and that makes it hard to drill down on specific things. MEDITECH...
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Director
So far, the solution has been good for our organization. We are in a better spot than we were before...
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Director
It seems like we always have to reach out to MEDITECH when there is an issue. The vendor could be...
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Director
MEDITECH as a company has three major branches. The first branch is software development, but we...
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CIO
The revenue cycle things work fine for hospital billing, but the system is still very manual for...
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Director
We had to spend a ton of money to get the solution live. I wish that hadn’t been the case. The gaps...
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Director
MEDITECH's strong point is the integration. I hate to give them credit for stability, but I would...
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Director
The data repository is a good thing. MEDITECH has a database that ties all the transaction data...
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Director
I wish MEDITECH had advanced analytics. They have a detrended correspondence analysis module, but it...
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Analyst/Coordinator
The GL and A/P modules are a little archaic, but the Expanse system is an all-in-one solution. It is...
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Analyst/Coordinator
The initial capital for upgrading to the Expanse system was significant. It takes a lot of time just...
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Analyst/Coordinator
We have had to have a certain number of custom reports written by an outside vendor. But the Expanse...
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Analyst/Coordinator
The MEDITECH system is a little cumbersome for new users. But once they get the hang of it, it isn't...
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Analyst/Coordinator
MEDITECH has a whole online support system. Depending on which module needs attention, there is...
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Analyst/Coordinator
We get constant updates and improvements from MEDITECH, and we don’t get any add-on fees. There are...
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Director
Expanse Patient Accounting is a good solution, but it could be improved further with more...
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Director
MEDITECH is very responsive to our needs. I feel good about my specific MEDITECH folks.
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Director
MEDITECH's training is really lacking. The system is easy to use, but it isn't easy to master. There...
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Director
There is functionality that MEDITECH possibly doesn't know about that we have had to dig extremely...
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Analyst/Coordinator
Our satisfaction with Expanse Patient Accounting might drop in the next year based on our past...
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Analyst/Coordinator
Expanse Patient Accounting is a great improvement for the financial-status desktop. We can easily...
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CIO
The users have not been disappointed with the system. It works well. Reporting is typically the only...
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Director
Since we moved to Expanse Patient Accounting, there has been so much changing and upgrading that it...
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Director
MEDITECH sends people on-site for training. It was helpful and they really tried to customize it.
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Director
Expanse Patient Accounting is a very expensive system to go to. Every time we have an update, there...
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Manager
Our conversion to Expanse Patient Accounting was pretty good and smooth. We had to build a lot of...
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Manager
Expanse Patient Accounting makes things easier for the clinical people across the board because they...
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CIO
There were some things that we had to do, but that wasn't unexpected. The system could only take one...
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CFO
MEDITECH has gaps in their reporting functionality. We ended up buying a third-party system that...
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CFO
A positive of using MEDITECH's system is that we purchase one system and don’t have to deal with...
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CFO
We had a very tough conversion; it took us quite a while to get up and running, and we are still...
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CFO
I ask MEDITECH to work on things, and they tell me that those things are in the pipeline. Things are...
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CFO
When I ask the folks at MEDITECH for a call, they come through.
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CFO
We had a very tough implementation. We are working through it, but the scars are there.
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CFO
The problem with net A/R trending in MEDITECH's system is that it doesn’t take into account the...
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Manager
We have some new users who tell me the system is confusing. I don't think it is, but I haven't used...
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Manager
I don't think that I have ever seen the vendor proactively reach out about a problem, but we don't...
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Manager
MEDITECH can be a little frustrating. I wouldn't say they don't keep their promises, but I don't...
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Manager
The upgrades and implementations have been pretty good. MEDITECH has met their deadlines. I am only...
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Manager
MEDITECH's training people are basically taught to read from the training materials. They are not...
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CIO
During the implementation, we had one or two experiences with MEDITECH charging us for something...
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CIO
For the most part, MEDITECH's analysts are very hardworking and very good. An area where MEDITECH...
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CIO
There really has been no executive involvement from MEDITECH at all.
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CIO
Based on all of the pre- and post-implementation metrics, we recovered quickly. I am sure that was...
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Manager
Compared to the previous version, Expanse Patient Accounting is really good, and I really like it....
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Manager
The team is really helpful at MEDITECH with reporting in Expanse Patient Accounting, and I...
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Manager
I have someone that I can contact at MEDITECH. The vendor had a remarkable team throughout the...
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Manager
MEDITECH did a very good job as far as training goes, but they are not as involved in training staff...
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Manager
We are still learning how to use Expanse Patient Accounting. Users say that the system takes more...
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Manager
This system is a 100% improvement over what MEDITECH had previously. The previous system was pretty...
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Manager
MEDITECH is as good as any vendor that we are currently working with. They have a ticketing system,...
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Manager
Every vendor has something they could improve on. MEDITECH could improve their business office. No...
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Manager
MEDITECH has shifted their education plan over the years. They offer a lot of things online now....
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Manager
I haven't had any problems with the vendor supporting our integration goals except when they haven't...
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Manager
MEDITECH does a pretty good job with their executive involvement. They have had a little bit of a...
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Manager
MEDITECH was extremely attentive during the COVID-19 pandemic. They did an excellent job.
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Analyst/Coordinator
MEDITECH has made leaps and bounds in terms of finally changing the financial piece to their new...
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CIO
I have had meetings in person with almost all of MEDITECH's executive team.
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CIO
MEDITECH has been very quick to respond to COVID-19 issues. Any service issues that are related to...
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CIO
MEDITECH was a very key part of our strategic objectives in trying to move some things with our...
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CIO
MEDITECH's system is very good in terms of the value for a dollar.
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CIO
MEDITECH isn't necessarily proactive in letting us know when they see issues. We have to tell...
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Director
Moving to the product has cut out a lot of manual workflows like faxing, emailing, and calling. We...
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Director
We have a good relationship with MEDITECH, and we have an open line of communication. We hold the...
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Director
We did have to invest many internal resources and consulting in our implementation project. We took...
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Manager
Our transition to MEDITECH was rough. It was so different. The physician ambulatory portion of the...
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Manager
Whenever we have little issues, MEDITECH is very good about helping us work them out. The system is...
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Manager
I imagine that at this point, MEDITECH is way better than they were a few years ago. There are a lot...
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Manager
The product works very well once it gets going. It is very sound. However, the ease of use is not...
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Manager
I remember our CEO said early on that Expanse Patient Accounting would help reduce the number of...
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Manager
The one thing we struggle with is the claims review portion of the product that scrubs claims....
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CMIO
In the beginning, we had some issues with the internal management of our revenue cycle. We cleaned...
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CMIO
In our effort to push forward, we really need tangible outcomes. However, our data science team is...
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CMIO
MEDITECH does a really good job for us with the implementation. Our upgrades aren't always solid at...
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