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Expanse Patient Accounting Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Manager

Relationship

MEDITECH engages with us a lot more than our other vendors. They have a summit, and they recently...

Mar 2026
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Manager

Product

I personally love the solution. It is very user-friendly for moving payments and charges, and I like...

Mar 2026
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CIO

Product

We would like MEDITECH to improve the reporting in Expanse Patient Accounting. MEDITECH has given us...

Mar 2026
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CIO

Product

Since we went to MEDITECH Live, we have been taking a deeper dive into some of the functionality of...

Mar 2026
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VP/Other Executive

Relationship, Product

MEDITECH has been in the patient accounting side of their system for much longer than the ambulatory...

Mar 2026
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VP/Other Executive

Operations, Product

The system is very customizable. We are able to build things on our own and have quite a bit of...

Mar 2026
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Manager

Product

Maybe some better auditing tools would be good so that we could run an audit report. We want...

Mar 2026
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Manager

Relationship, Product

There are some areas where enhancements could be made. I know my staff has submitted tickets, and...

Mar 2026
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Manager

Operations

MEDITECH has IT analyst training for certain areas, but they don’t have anything for training on the...

Mar 2026
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Director

Loyalty, Relationship, Product

We just want to see things faster. On the development road map, we want to see the things MEDITECH...

Feb 2026
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Director

Culture, Value

I would tell MEDITECH not to nickel-and-dime me to death. I want to receive the benefit of the full...

Feb 2026
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Director

Loyalty, Product

MEDITECH has some things coming down the line that will make their score go up. I would like more...

Feb 2026
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Director

Operations

With MEDITECH's training program, they come out with best practice documents for their functions,...

Feb 2026
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Director

Product

The solution meets our requirements and needs. There aren't a lot of major workarounds we have to do....

Feb 2026
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Director

Relationship, Operations

MEDITECH has a quarterly road map, and they have sessions with customers. But I have never really...

Feb 2026
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Manager

Operations

Training is an area where MEDITECH falls short, particularly around dictionary-build training. When...

Feb 2026
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Manager

Loyalty, Product

From a functionality standpoint, there are two key gaps with MEDITECH's system. We need further...

Feb 2026
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VP/Other Executive

Operations

Training is an area that could be better for MEDITECH. Actually, getting training on the tool sets...

Jan 2026
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VP/Other Executive

Culture, Value

MEDITECH’s pricing is clear, and they always quote us. If we are bringing on any new functionality,...

Jan 2026
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VP/Other Executive

Product, Value

MEDITECH meets the needs of our organization, and particularly on the patient accounting side, the...

Jan 2026
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VP/Other Executive

Loyalty, Value

We are a community hospital and not a large academic medical center, so with our context, my...

Jan 2026
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Analyst/Coordinator

Loyalty, Product

With Expanse Patient Accounting, MEDITECH is making leaps and bounds in functionality with what they...

Dec 2025
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Manager

Loyalty

I don't hear a lot of complaints about Expanse Patient Accounting. I'm hoping my overall...

Dec 2025
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Director

Product, Value

MEDITECH doesn't do a whole lot of updates with their accounting system. It is decent. MEDITECH does...

Dec 2025
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Director

Relationship, Operations

The implementation for Expanse Patient Accounting went extremely well. I do have support from...

Dec 2025
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CIO

Loyalty, Product

Expanse Patient Accounting is on the old version and still looks ancient.

Nov 2025
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CIO

Product, Value

Expanse Patient Accounting has been really good for our specialties. The practice management suite...

Oct 2025
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CIO

Product

I think the whole Expanse suite needs to be redone. It is just outdated. It is the same back-end piece....

Oct 2025
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Director

Product

Expanse Patient Accounting is not smooth in terms of integration among different products or...

Sep 2025
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Director

Product

We have been on Expanse Patient Accounting for so long, so we know it well. For new people, it is a...

Sep 2025
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Director

Value

MEDITECH does keep their promises when pushed hard enough. MEDITECH charges for every little thing,...

Sep 2025
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Director

Loyalty

Expanse Patient Accounting is not part of our long-term plans. We are looking for more...

Sep 2025
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Director

Relationship, Operations

MEDITECH could improve their upgrades by doing a better job of debugging and providing a little more...

Sep 2025
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Analyst/Coordinator

Product, Value

I like that we can see all the accounts for our different facilities in one spot in Expanse Patient...

Aug 2025
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Manager

Product

When we change a guarantor or insurance company, the system is supposed to automatically message...

Jun 2025
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Manager

Value

Right now, the system goes down a lot, but I don't know whether those issues are directly related to...

Jun 2025
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Manager

Product

The system is user friendly and convenient. It has nice workflows for our patient registration. It...

Jun 2025
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COO

Loyalty, Value

Expanse Patient Accounting is part of our long-term plans because of our size. Ideally, we would...

May 2025
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COO

Relationship, Product

I hardly ever hear from any of MEDITECH’s executives. The new technology that MEDITECH delivers is...

May 2025
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COO

Product, Value

MEDITECH isn't integrated with another EHR that our physicians are using. Additionally, the bills go...

May 2025
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COO

Value

MEDITECH definitely listens to us. There are always little upgrade things and new things that...

May 2025
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COO

Product

I would like to see MEDITECH develop new AI tools for evaluating claims that are going out so that I...

May 2025
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COO

Product

MEDITECH could have better tracking in the solution. If a claim goes out clean, we expect payment...

May 2025
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VP/Other Executive

Operations

MEDITECH made us get an outside firm for training, but we picked well with what we did, so I am okay...

May 2025
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VP/Other Executive

Product

I would like MEDITECH to enhance some things, and there is always something more we want. In Expanse...

May 2025
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VP/Other Executive

Culture, Product

Expanse Patient Accounting is pretty straightforward in terms of what it can do.

May 2025
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VP/Other Executive

Relationship

I don't talk with MEDITECH's support people as often as I used to, but they have a ticketing system....

May 2025
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Manager

Product

The only thing I don't like is that with MEDITECH's system, each group only knows its part. However,...

Apr 2025
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Manager

Product

Expanse Patient Accounting is more forgiving than other systems we have had. If we make an error, it...

Apr 2025
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Manager

Product

Expanse Patient Accounting is very user-friendly, but there are some areas that I don't particularly...

Apr 2025
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Manager

Relationship, Product

I never had issues with MEDITECH until a recent update that caused issues with the dashboard. The...

Apr 2025
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CIO

Relationship

I have the personal cell phone numbers of people at MEDITECH, and I don’t use those often, but when...

Apr 2025
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CIO

Product

I have seen Expanse Patient Accounting have a few little hiccups in some places, but I have also...

Apr 2025
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CISO

Operations

Initially, the people who were doing our training were trained by MEDITECH, but we haven't used a...

Apr 2025
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CISO

Relationship, Operations

We use the vendor's ticketing system. We can also call the vendor on the phone from time to time....

Apr 2025
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Manager

Relationship, Product

MEDITECH is pretty good. We have not had any problems with any of the updates for Expanse Patient...

Apr 2025
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Manager

Product

MEDITECH could improve a few criteria options that we asked for a couple of years ago and haven't...

Apr 2025
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