Expanse Patient Accounting Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Operations
MEDITECH does a great job with trying to keep up with what is truly needed in healthcare. I would...
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Product
There is a scanning piece in Expanse Patient Accounting that still requires us to manually scan...
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Product, Value
There are new worklists in Expanse Patient Accounting, so there is better monitoring of individual...
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Relationship
MEDITECH could improve their timing for doing and delivering things. That takes programming and is...
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Loyalty, Value
I probably would not buy Expanse Patient Accounting again. We are moving to another platform in the...
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Product, Value
MEDITECH could improve the charge capture piece from clinical modules. Charge capture is rising to...
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Operations
I would like to see MEDITECH provide more interaction with training and not force the customers to...
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Product
We have always been a MEDITECH customer. My favorite thing about Expanse Patient Accounting in the...
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Product
We have all of our hospitals and clinics in one system, and Expanse Patient Accounting makes it much...
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Loyalty, Product
Once our IT team gets up and running with everything they need in Expanse Patient Accounting, I am...
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Product, Value
I would definitely purchase MEDITECH's product again. It just allows a lot of good stuff. We can...
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Product
The product has a lot of shortcomings in interoperability. Integration, especially with billing...
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Loyalty, Relationship
A lot of times, I can email the account representative or the specific manager of an area and tell...
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Operations
I would like to see our MEDITECH contact person on-site for our individual modules to do at least a...
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Operations, Product
Expanse Patient Accounting is very customizable, but that makes it hard to support because every end...
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Product
I would like to have easier reporting options all the way through the revenue stream in Expanse...
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Loyalty, Product
I like that Expanse Patient Accounting ties in financial pieces. The vendor has a financial status...
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Operations, Product
The biggest thing with Expanse Patient Accounting is that it is amazing if we get to understand how...
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Product
A lot of people have struggled with Expanse Patient Accounting. However, I have noticed that Expanse...
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Relationship
Sometimes with MEDITECH, we have to open tickets in order to get issues solved. And what portion of...
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Product
Every time MEDITECH updates the system, something crashes.
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Relationship
MEDITECH’s support is pretty good. Anytime I open a ticket of a more immediate nature, the support...
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Operations
MEDITECH doesn’t do very well with training.
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Product, Value
MEDITECH allows us to customize the system as we need to use it. With other vendors, we get what we...
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Product
MEDITECH’s financial status desktop tells the story of where we are at from a daily revenue and...
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Relationship
MEDITECH’s support is such a mixed bag. Things have gotten to the point where the support depends on...
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Relationship
MEDITECH has not kept their promises when it comes to the level of support and technology...
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Value
Across the board with MEDITECH, the charges come to me as one bill. When I’m on the phone with them,...
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Product
If I could take the instance of Expanse Patient Accounting and move it into an environment that we...
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Relationship
MEDITECH’s leadership team promised a difference in the approach to service and how they interact...
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Operations
MEDITECH’s implementation wasn't the best I have ever had, but it was definitely better than their...
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Relationship, Operations
We have to report everything to MEDITECH, and they don't take any initiative to try to figure...
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Product
With Expanse Patient Accounting, because there seems to be a better platform to integrate from,...
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Product
For the most part, things are good with Expanse Patient Accounting. Some areas could be improved,...
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Product
There could be some more functionality in Expanse Patient Accounting for processing remittances. We...
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Loyalty, Operations, Product
I would recommend Expanse Patient Accounting. I would tell a friend there are a lot of good...
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Relationship, Product
We don't always get solutions to our issues promptly. I know things take time, but a lot of tangible...
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Culture, Relationship, Product
In the collection stream, a lot of MIS rules don't work as we feel they should. Maybe we don't...
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Operations
The training is hard to give a top rating for because I am a person who learns by doing. The vendor...
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Relationship
If we need something escalated and looked at right away, we send it to the executive chain, and it...
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Relationship, Product
It is difficult to integrate other solutions because MEDITECH uses a proprietary database. They...
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Operations
Implementations aren't MEDITECH’s best suit, but we get what we need out of them. We are getting...
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Product
Expanse Patient Accounting is excellent. MEDITECH has a lot of great tools, like worklists and...
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Loyalty, Product
The system has some limitations that I don't like. There is an upgrade coming for the system, and we...
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Product
I am comfortable with Expanse Patient Accounting at this point. It is easy to read things in the...
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Operations
In general, MEDITECH does helpful training sessions when we ask, and once we get the training...
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Relationship
We have regular meetings with MEDITECH’s key people. They work through a priority list with us.
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Product
Expanse Patient Accounting works on the acute side. It is made for the acute side, and it...
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Product
Some reporting options would be nice in Expanse Patient Accounting. We would like to dig down into...
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Relationship
We don't get a lot of vendor executive involvement unless we request for the executives to be...
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Relationship, Operations
For training, the vendor does webinars, follow-ups, and other stuff. In general, if the vendor's...
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Relationship, Product
We ask for changes, but we get almost no changes to the base system. We put enhancement requests in...
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Operations
MEDITECH didn’t do a whole lot in terms of our build, testing, and go-live. We still have to go to...
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Loyalty, Product
We used to have different vendors for our solutions in two different areas of our organization. We...
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Relationship
MEDITECH doesn’t say they will do things that they don’t do. MEDITECH doesn't always promise me the...
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Product
The system has a lot of outages. It just stalls out. The vendor has told us that that is because of...
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Product
The system's upgrades are horrible. The vendor does upgrades on Wednesdays, and those upgrades shut...
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Operations
MEDITECH could reach out to us about continuing education or continuing training for things we may...
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Relationship
Whenever we have to escalate things with MEDITECH, our people have connections, so they can get...
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Operations, Product
Expanse Patient Accounting does exactly what we need it to do. I love that it works. It is easy to...
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Product
MEDITECH could improve ways to run reports in Expanse Patient Accounting. There could be selection...
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Relationship
If the system has a system-wide issue or a patient safety issue, MEDITECH will notify us, but...
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Product, Value
Our CFO loves the system, and I don't get any complaints about it. We are pretty happy with the product....
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Loyalty, Operations, Product
Learning how to use Expanse Patient Accounting has been challenging, but the product is good, and I...
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Relationship, Operations
MEDITECH will tell us that they have something, and when we see that thing, it won't exactly have...
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Relationship
MEDITECH has a lot of people who work together to get problems solved, and we all really work well together....
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Relationship
I like using Expanse Patient Accounting, but not everything is always available like we would hope....
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Product
I struggle with figuring out where everything is, and where to go look. I haven’t caught on to...
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Product
MEDITECH will develop a product and release it when it is about 80%–90% ready. We are always left...
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Product, Value
Expanse Patient Accounting has a lot of restrictions, and the system can't keep up with everything...
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Relationship
MEDITECH says they will listen to us, but then they don't listen. We try to ask them about things...
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Value
MEDITECH hasn't hit us with extra costs in a long time.
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Relationship
I wish that MEDITECH had a regulatory department so that they would be proactive before we had to...
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Product
The system's routines aren't hard, and we can easily enter information into the system.
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Relationship
MEDITECH's support people give us all the wrong answers, and we have to know more than them so that...
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Relationship
When I get involved in something, MEDITECH will respond to me, even if they don't tell me what I...
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Operations
There are some things that we would do differently in terms of product implementation and training...
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Relationship, Product
The area where we need the most assistance from the vendor is patient accounting. We need to figure...
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Loyalty
We have a priority pack from MEDITECH with some issues on the financial side of things, and those...
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Relationship, Operations
MEDITECH has road maps that show us what is coming up, and their training has improved. MEDITECH has...
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Product
From an IT perspective, MEDITECH's system is easy, logical, and user friendly, but I don’t think all...
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Relationship
We are fortunate to have good revenue cycle support from MEDITECH, but our claims person is new and...
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Operations
The level of support and staffing provided by MEDITECH was inaccurate, leading to the need for us to...
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Product
Expanse Patient Accounting is a very stable module, and we haven’t really had problems with...
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Relationship
We have a little better support for Expanse Patient Accounting than for other MEDITECH products,...
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Product
Expanse Patient Accounting doesn’t have any major problems with interoperability, but there are...
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Product
We have room to grow with Expanse Patient Accounting in areas like A/R days, but that doesn’t have...
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Relationship, Product
I don't hear much about Expanse Patient Accounting anymore. Before, every accounting woe was a...
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Relationship, Operations
It is very hard for my financial staff to even put tickets in for Expanse Patient Accounting and...
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Value
There was not much of an investment that we had to put into Expanse Patient Accounting, and whether...
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Relationship
With MEDITECH, things take forever when we put in an idea. The vendor has long turnaround times on...
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Product
There was a new functionality within a MEDITECH update that was not working, and we could not go...
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Relationship
We would like to see MEDITECH improve their case system and responsiveness on case tickets. They...
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