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Expanse Patient Accounting Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 

Commentary Summary

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User Commentary

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Director

We can customize Expanse Patient Accounting, and even end users can do their own customization of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

MEDITECH's subject matter experts are very siloed. They're often knowledgeable about the specific...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

We like that Expanse Patient Accounting is integrated along with everything else that is part of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

There are a lot of times when tickets don't get addressed in a timely manner by MEDITECH. It's...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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CIO

I don't think MEDITECH's emphasis is on Expanse Patient Accounting. I think they're trying to...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The training with MEDITECH can only go so far at times because there are situations where the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Sometimes we don't hear from MEDITECH as often as I think we should. We wait. But they do work with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I hear a lot of good things about Epic, and what I hear sometimes makes me wish we had a different...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

With Expanse Patient Accounting, we get into the dictionaries and make changes a lot, and we try to...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I was here when we implemented Expanse Patient Accounting, and I got an enormous amount of training,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I have had a much better experience with Expanse Patient Accounting than other users. I have worked...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

One issue that comes up in Expanse Patient Accounting is professional fee billing and how the system...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Some of the feedback we are getting when we have trouble retaining providers is that more providers...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

When I attend the MEDITECH road-map sessions, I feel like they have a good vision of the things that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Support from MEDITECH really comes down to the representative we get. In some cases, we receive...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I feel like MEDITECH has value, and if the decision were mine, I would buy it again. However, from...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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CIO

MEDITECH cares about our mission and wants to help support it. And MEDITECH is pretty good at...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

For the price, Expanse is a pretty good product. And I would buy it again. The cost is typically the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

MEDITECH hires support people right out of college. I understand that it is financially smart for...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Everybody always wants the technology and the systems to be better and to reduce the amount of...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

Regarding MEDITECH's development road map, when a user comes to us with a request for a change in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

When it comes to what I would like to see MEDITECH improve, my go-to answer used to be their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Our old EHR vendor ran our financials within their system, and we did not have a lot of flexibility...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Regarding the partnership, MEDITECH regularly checks in on us and they want to know what it is we're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

From a patient accounting perspective, we wanted to do split billing within the patient accounting...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Any type of build process in MEDITECH's system is pretty complicated. MEDITECH more or less gives us...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CFO

MEDITECH needs to invest more in the technology that makes work smoother and easier. I understand...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CFO

MEDITECH needs to be more focused on the operations in hospitals and making things smoother for...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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CFO

We have been with MEDITECH for a long time. A lot of people have obviously moved to Epic and have...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

MEDITECH engages with us a lot more than our other vendors. They have a summit, and they recently...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I personally love the solution. It is very user-friendly for moving payments and charges, and I like...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

We would like MEDITECH to improve the reporting in Expanse Patient Accounting. MEDITECH has given us...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

Since we went to MEDITECH Live, we have been taking a deeper dive into some of the functionality of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

MEDITECH has been in the patient accounting side of their system for much longer than the ambulatory...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

The system is very customizable. We are able to build things on our own and have quite a bit of...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Maybe some better auditing tools would be good so that we could run an audit report. We want...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

There are some areas where enhancements could be made. I know my staff has submitted tickets, and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

MEDITECH has IT analyst training for certain areas, but they don’t have anything for training on the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We just want to see things faster. On the development road map, we want to see the things MEDITECH...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

I would tell MEDITECH not to nickel-and-dime me to death. I want to receive the benefit of the full...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

MEDITECH has some things coming down the line that will make their score go up. I would like more...

Comment Tone Negative
Pillars Loyalty, Product
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Director

With MEDITECH's training program, they come out with best practice documents for their functions,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The solution meets our requirements and needs. There aren't a lot of major workarounds we have to do....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

MEDITECH has a quarterly road map, and they have sessions with customers. But I have never really...

Comment Tone Negative
Pillars Relationship, Operations
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Manager

Training is an area where MEDITECH falls short, particularly around dictionary-build training. When...

Comment Tone Negative
Pillars Operations
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Manager

From a functionality standpoint, there are two key gaps with MEDITECH's system. We need further...

Comment Tone Negative
Pillars Loyalty, Product
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VP/Other Executive

Training is an area that could be better for MEDITECH. Actually, getting training on the tool sets...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

MEDITECH’s pricing is clear, and they always quote us. If we are bringing on any new functionality,...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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VP/Other Executive

MEDITECH meets the needs of our organization, and particularly on the patient accounting side, the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

We are a community hospital and not a large academic medical center, so with our context, my...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Analyst/Coordinator

With Expanse Patient Accounting, MEDITECH is making leaps and bounds in functionality with what they...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I don't hear a lot of complaints about Expanse Patient Accounting. I'm hoping my overall...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

MEDITECH doesn't do a whole lot of updates with their accounting system. It is decent. MEDITECH does...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

The implementation for Expanse Patient Accounting went extremely well. I do have support from...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

Expanse Patient Accounting is on the old version and still looks ancient.

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CIO

Expanse Patient Accounting has been really good for our specialties. The practice management suite...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

I think the whole Expanse suite needs to be redone. It is just outdated. It is the same back-end piece....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Expanse Patient Accounting is not smooth in terms of integration among different products or...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have been on Expanse Patient Accounting for so long, so we know it well. For new people, it is a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

MEDITECH does keep their promises when pushed hard enough. MEDITECH charges for every little thing,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Expanse Patient Accounting is not part of our long-term plans. We are looking for more...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

MEDITECH could improve their upgrades by doing a better job of debugging and providing a little more...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

I like that we can see all the accounts for our different facilities in one spot in Expanse Patient...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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