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Thank you !

Access info about Patient Accounting & Patient Management on your dashboard or bookmark under

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Expanse Patient Accounting Comments
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KLAS Research Director - Boyd Stewart
Subject Expert

Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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Manager

Functionality and Upgrades

This system is a 100% improvement over what MEDITECH had previously. The previous system was pretty...

Jan 2021
(0)
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Manager

Relationship

MEDITECH is as good as any vendor that we are currently working with. They have a ticketing system,...

Jan 2021
(0)
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Manager

Other Observations & Comments

Every vendor has something they could improve on. MEDITECH could improve their business office. No...

Jan 2021
(0)
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Manager

Implementation and Training

MEDITECH has shifted their education plan over the years. They offer a lot of things online now....

Jan 2021
(0)
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Manager

Interfacing and Integration

I haven't had any problems with the vendor supporting our integration goals except when they haven't...

Jan 2021
(0)
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Manager

Relationship

MEDITECH does a pretty good job with their executive involvement. They have had a little bit of a...

Jan 2021
(0)
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Manager

Service and Support

MEDITECH was extremely attentive during the COVID-19 pandemic. They did an excellent job.

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

MEDITECH has made leaps and bounds in terms of finally changing the financial piece to their new...

Jan 2021
(0)
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 or  to see details.

CIO

Relationship

I have had meetings in person with almost all of MEDITECH's executive team.

Dec 2020
(0)
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CIO

Service and Support

MEDITECH has been very quick to respond to COVID-19 issues. Any service issues that are related to...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH was a very key part of our strategic objectives in trying to move some things with our...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

MEDITECH's system is very good in terms of the value for a dollar.

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH isn't necessarily proactive in letting us know when they see issues. We have to tell...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Moving to the product has cut out a lot of manual workflows like faxing, emailing, and calling. We...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a good relationship with MEDITECH, and we have an open line of communication. We hold the...

Dec 2020
(0)
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 or  to see details.

Director

Implementation and Training

We did have to invest many internal resources and consulting in our implementation project. We took...

Dec 2020
(0)
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 or  to see details.

Manager

Implementation and Training

Our transition to MEDITECH was rough. It was so different. The physician ambulatory portion of the...

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

Whenever we have little issues, MEDITECH is very good about helping us work them out. The system is...

Dec 2020
(0)
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 or  to see details.

Manager

Lessons Learned

I imagine that at this point, MEDITECH is way better than they were a few years ago. There are a lot...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product works very well once it gets going. It is very sound. However, the ease of use is not...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I remember our CEO said early on that Expanse Patient Accounting would help reduce the number of...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The one thing we struggle with is the claims review portion of the product that scrubs claims....

Dec 2020
(0)
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CMIO

Functionality and Upgrades

In the beginning, we had some issues with the internal management of our revenue cycle. We cleaned...

Nov 2020
(0)
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CMIO

Relationship

In our effort to push forward, we really need tangible outcomes. However, our data science team is...

Nov 2020
(0)
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CMIO

Implementation and Training

MEDITECH does a really good job for us with the implementation. Our upgrades aren't always solid at...

Nov 2020
(0)
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Director

Lessons Learned

It is quite labor intensive to go live with a new product and not quite get everything set up by the...

Oct 2020
(0)
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Director

Functionality and Upgrades

Expanse Patient Accounting is a good tool. It has some areas that need to be improved. The vendor...

Oct 2020
(0)
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Director

Relationship

MEDITECH is easy to talk to. They set up calls as needed, and communication is good. We probably...

Oct 2020
(0)
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Director

Functionality and Upgrades

We could build what we needed to build throughout COVID-19. Not much had to happen on our end since...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The statements are the biggest gap that MEDITECH needs to fill. The statements need to be better,...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

MEDITECH's reporting is very good. It is easy to see what is going on. The reporting is automated,...

Oct 2020
(0)
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Director

Functionality and Upgrades

We have some recurring accounts that go for a long time, and that makes the accounts very confusing....

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

We had an issue with MEDITECH where the A/R days reporting was backward. I don't believe that the...

Oct 2020
(0)
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CFO

Functionality and Upgrades

Our experience has been good. The implementation was a little tough, but that was more on us than on...

Oct 2020
(0)
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 or  to see details.

CFO

ROI / Cost (care and feeding)

I really like that Expanse Patient Accounting doesn't cost what some of its competitors cost. I am...

Oct 2020
(0)
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 or  to see details.

CFO

Functionality and Upgrades

MEDITECH has a report-writing system. We pay a little bit more for that, and it isn't great. The...

Oct 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

The product is good. Vendors' pricing is always too expensive, but I am satisfied with where we are....

Oct 2020
(0)
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Director

Functionality and Upgrades

We are very satisfied with trending while using Expanse Patient Accounting. MEDITECH has so many...

Sep 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

The previous version was a disaster on our revenue cycle, so I liked the upgrade. We did extra...

Sep 2020
(0)
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CEO/President

Functionality and Upgrades

The biggest changes to the Expanse platform were on the clinical side. I saw a brief demo, and what...

Sep 2020
(0)
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 or  to see details.

CEO/President

Other Observations & Comments

In terms of how internal resources helped us get the system up and running, there were things that...

Sep 2020
(0)
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CEO/President

Other Observations & Comments

We have to kick out and massage the DNFB trending a little. There is good data, but we have to do a...

Sep 2020
(0)
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Director

Implementation and Training

I give ongoing training the highest score. I had training on a regular basis for a couple of years,...

Aug 2020
(0)
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Director

Other Observations & Comments

In terms of purchasing technology to fill unexpected gaps, I guess there were interfaces. In my...

Aug 2020
(0)
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Director

Relationship

I don’t know about the vendor keeping promises. I don’t think any vendor keeps all their promises. I...

Aug 2020
(0)
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Director

Functionality and Upgrades

I don’t know about proactive service. Nothing changes except for some upgrades, and those are very minor....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I highly recommend the system. My satisfaction will be the same in a year from now. Hopefully it...

Aug 2020
(0)
 Thank you  Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

Expanse Patient Accounting is a stable financial system. It ties in very nicely with the EMR. The...

Aug 2020
(0)
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 or  to see details.

Manager

Service and Support

I would love to have better communication with MEDITECH. If we have issues or questions, they don’t...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

One of the key metrics that we watch, besides the reduced number of physicians yelling at me, is A/R...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We were already dealing with not being able to bill for some things right before the go-live. Our...

Aug 2020
(0)
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 or  to see details.

CIO

Other Observations & Comments

The vendor has been pretty good at supporting us during the COVID-19 crisis. The vendor offered...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We rolled out the product to everyone, but the biggest issue we have is that people have to be a...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

MEDITECH’s interface to their collection agency is based on the old system that we were using that...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I am my own worst enemy. I am one of those managers who looks at the system and wants to work with...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

MEDITECH’s biggest problem and the thing that will always be their problem is their support team...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH has been a good partner. The system is good and stable. We just kind of have to spend a bit...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I haven't needed the vendor’s support in regard to the COVID-19 crisis. The hardest part of COVID-19...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Once MEDITECH's system calculates the A/R base, it really doesn't take into account the gross amount...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The system does very well supporting our integration goals. I don’t have any problems there.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am happy with Expanse Patient Accounting. Our last upgrade was a positive experience. We made a...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Other Observations & Comments

With COVID-19, MEDITECH may have helped a little early on by setting up some different codes. I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

On the system, we had a bit of a hiccup, but in terms of the cash trending, we are very satisfied....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

I wish the system worked better for productivity and for workflow tools for the patient accounting...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

If I could have whatever I wanted, it would be a more intuitive system that helps the vendor obtain...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The issue we had during the vendor's training was with the trainers. The staff members weren't as...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

MEDITECH is very good at providing new technology. We got rid of other systems because we got...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

MEDITECH does not nickel-and-dime. Some people would say they do, but MEDITECH is like any other...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I know that MEDITECH tries to deliver new technology, but they are usually a little behind the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

MEDITECH is not as proactive as they should be, but the system performs the basic functions that we...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

MEDITECH's software has its challenges. That is really sad considering how much we pay for that...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

MEDITECH nickel-and-dimes a few thousand dollars every time we turn around.

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

MEDITECH is pretty up front about their costs, so there are not any surprises. When we buy a module,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system is not on the web, and it is complicated. The non-web-based MEDITECH products are a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

MEDITECH is not only developing to improve but also, more importantly, listening to us. With...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Sometimes MEDITECH becomes aware of things but doesn’t let all their customers know about them. We...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

In terms of A/R days, cash collections, and those kinds of things, we have definitely achieved...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We recommend MEDITECH to others all the time. The system has value, and we get a lot for our money....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Nothing changed with MEDITECH's patient accounting tool with the new Expanse platform. The changes...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

We had to build the system, and MEDITECH helped. MEDITECH was there to guide us and did some of the...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The Expanse system gives us a lot more information. On the PFS side, the registration process pretty...

Apr 2020
(0)
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 or  to see details.

CEO/President

ROI / Cost (care and feeding)

MEDITECH did not nickel-and-dime; they were good with that. Their fees and their contract were...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

There is still a lot to do in order to get to the financial analytics metrics that we want, but I...

Apr 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

The system is doing well with supporting our integration goals. MEDITECH keeps their promises.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Expanse Patient Accounting drives tangible outcomes. The business and clinical analytics have been...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Coming from MEDITECH’s other platform, the revenue cycle system is a complete rebuild, so there are...

Apr 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

MEDITECH could improve the usability of the system's user interface. With certain things that users...

Apr 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

There are so many things going on with MEDITECH. Right now, they have been doing a fairly good job...

Mar 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

The MEDITECH products are a lot easier to use than they used to be, especially this version of the...

Mar 2020
(0)
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 or  to see details.

VP/Other Executive

Technology

The vendor is staying on top of delivering new technology. They are trying their best to keep up...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Overall, the move to MEDITECH has been good for us. There are still a few little things where we...

Mar 2020
(0)
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 or  to see details.

Manager

Service and Support

When we have issues, we send tickets to the vendor. Moving to MEDITECH's product was a big change...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would tell my peers that the product is great and that we have seen benefits from it. The system...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The application was totally rewritten. It is new. There are good features and things that need some...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

The statements in the system need some work. One of the issues is that when a payment comes in and...

Mar 2020
(0)
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Manager

Service and Support

The specialists from MEDITECH that worked on our implementation were so heavily specialized. They...

Feb 2020
(0)
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Manager

Technology

From an HIT perspective, the system is harder to support now than it was a few years ago because...

Feb 2020
(0)
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CIO

Other Observations & Comments

We have enjoyed MEDITECH's system. We definitely have to do some more charge forwarding, but we have...

Jan 2020
(0)
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