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Expanse Patient Accounting Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
This system is a 100% improvement over what MEDITECH had previously. The previous system was pretty...
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Manager
Relationship
MEDITECH is as good as any vendor that we are currently working with. They have a ticketing system,...
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Manager
Other Observations & Comments
Every vendor has something they could improve on. MEDITECH could improve their business office. No...
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Manager
Implementation and Training
MEDITECH has shifted their education plan over the years. They offer a lot of things online now....
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Manager
Interfacing and Integration
I haven't had any problems with the vendor supporting our integration goals except when they haven't...
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Manager
Relationship
MEDITECH does a pretty good job with their executive involvement. They have had a little bit of a...
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Manager
Service and Support
MEDITECH was extremely attentive during the COVID-19 pandemic. They did an excellent job.
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Analyst/Coordinator
Functionality and Upgrades
MEDITECH has made leaps and bounds in terms of finally changing the financial piece to their new...
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CIO
Relationship
I have had meetings in person with almost all of MEDITECH's executive team.
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CIO
Service and Support
MEDITECH has been very quick to respond to COVID-19 issues. Any service issues that are related to...
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CIO
Relationship
MEDITECH was a very key part of our strategic objectives in trying to move some things with our...
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CIO
ROI / Cost (care and feeding)
MEDITECH's system is very good in terms of the value for a dollar.
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CIO
Relationship
MEDITECH isn't necessarily proactive in letting us know when they see issues. We have to tell...
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Director
Functionality and Upgrades
Moving to the product has cut out a lot of manual workflows like faxing, emailing, and calling. We...
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Director
Relationship
We have a good relationship with MEDITECH, and we have an open line of communication. We hold the...
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Director
Implementation and Training
We did have to invest many internal resources and consulting in our implementation project. We took...
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Manager
Implementation and Training
Our transition to MEDITECH was rough. It was so different. The physician ambulatory portion of the...
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Manager
Service and Support
Whenever we have little issues, MEDITECH is very good about helping us work them out. The system is...
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Manager
Lessons Learned
I imagine that at this point, MEDITECH is way better than they were a few years ago. There are a lot...
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Manager
Functionality and Upgrades
The product works very well once it gets going. It is very sound. However, the ease of use is not...
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Manager
Functionality and Upgrades
I remember our CEO said early on that Expanse Patient Accounting would help reduce the number of...
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Manager
Functionality and Upgrades
The one thing we struggle with is the claims review portion of the product that scrubs claims....
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CMIO
Functionality and Upgrades
In the beginning, we had some issues with the internal management of our revenue cycle. We cleaned...
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CMIO
Relationship
In our effort to push forward, we really need tangible outcomes. However, our data science team is...
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CMIO
Implementation and Training
MEDITECH does a really good job for us with the implementation. Our upgrades aren't always solid at...
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Director
Lessons Learned
It is quite labor intensive to go live with a new product and not quite get everything set up by the...
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Director
Functionality and Upgrades
Expanse Patient Accounting is a good tool. It has some areas that need to be improved. The vendor...
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Director
Relationship
MEDITECH is easy to talk to. They set up calls as needed, and communication is good. We probably...
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Director
Functionality and Upgrades
We could build what we needed to build throughout COVID-19. Not much had to happen on our end since...
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Director
Functionality and Upgrades
The statements are the biggest gap that MEDITECH needs to fill. The statements need to be better,...
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Director
Functionality and Upgrades
MEDITECH's reporting is very good. It is easy to see what is going on. The reporting is automated,...
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Director
Functionality and Upgrades
We have some recurring accounts that go for a long time, and that makes the accounts very confusing....
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Director
Functionality and Upgrades
We had an issue with MEDITECH where the A/R days reporting was backward. I don't believe that the...
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CFO
Functionality and Upgrades
Our experience has been good. The implementation was a little tough, but that was more on us than on...
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CFO
ROI / Cost (care and feeding)
I really like that Expanse Patient Accounting doesn't cost what some of its competitors cost. I am...
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CFO
Functionality and Upgrades
MEDITECH has a report-writing system. We pay a little bit more for that, and it isn't great. The...
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CEO/President
Functionality and Upgrades
The product is good. Vendors' pricing is always too expensive, but I am satisfied with where we are....
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Director
Functionality and Upgrades
We are very satisfied with trending while using Expanse Patient Accounting. MEDITECH has so many...
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CEO/President
Functionality and Upgrades
The previous version was a disaster on our revenue cycle, so I liked the upgrade. We did extra...
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CEO/President
Functionality and Upgrades
The biggest changes to the Expanse platform were on the clinical side. I saw a brief demo, and what...
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CEO/President
Other Observations & Comments
In terms of how internal resources helped us get the system up and running, there were things that...
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CEO/President
Other Observations & Comments
We have to kick out and massage the DNFB trending a little. There is good data, but we have to do a...
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Director
Implementation and Training
I give ongoing training the highest score. I had training on a regular basis for a couple of years,...
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Director
Other Observations & Comments
In terms of purchasing technology to fill unexpected gaps, I guess there were interfaces. In my...
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Director
Relationship
I don’t know about the vendor keeping promises. I don’t think any vendor keeps all their promises. I...
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Director
Functionality and Upgrades
I don’t know about proactive service. Nothing changes except for some upgrades, and those are very minor....
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Director
Interfacing and Integration
I highly recommend the system. My satisfaction will be the same in a year from now. Hopefully it...
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Manager
Win/Loss - Why they were selected (by current clients)
Expanse Patient Accounting is a stable financial system. It ties in very nicely with the EMR. The...
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Manager
Service and Support
I would love to have better communication with MEDITECH. If we have issues or questions, they don’t...
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CIO
Functionality and Upgrades
One of the key metrics that we watch, besides the reduced number of physicians yelling at me, is A/R...
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CIO
Functionality and Upgrades
We were already dealing with not being able to bill for some things right before the go-live. Our...
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CIO
Other Observations & Comments
The vendor has been pretty good at supporting us during the COVID-19 crisis. The vendor offered...
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CIO
Functionality and Upgrades
We rolled out the product to everyone, but the biggest issue we have is that people have to be a...
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Director
Interfacing and Integration
MEDITECH’s interface to their collection agency is based on the old system that we were using that...
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Director
Other Observations & Comments
I am my own worst enemy. I am one of those managers who looks at the system and wants to work with...
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Director
Service and Support
MEDITECH’s biggest problem and the thing that will always be their problem is their support team...
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Director
Relationship
MEDITECH has been a good partner. The system is good and stable. We just kind of have to spend a bit...
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Director
Other Observations & Comments
I haven't needed the vendor’s support in regard to the COVID-19 crisis. The hardest part of COVID-19...
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Director
Functionality and Upgrades
Once MEDITECH's system calculates the A/R base, it really doesn't take into account the gross amount...
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Director
Interfacing and Integration
The system does very well supporting our integration goals. I don’t have any problems there.
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Director
Functionality and Upgrades
I am happy with Expanse Patient Accounting. Our last upgrade was a positive experience. We made a...
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CFO
Other Observations & Comments
With COVID-19, MEDITECH may have helped a little early on by setting up some different codes. I...
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CFO
Functionality and Upgrades
On the system, we had a bit of a hiccup, but in terms of the cash trending, we are very satisfied....
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CFO
Functionality and Upgrades
I wish the system worked better for productivity and for workflow tools for the patient accounting...
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CFO
Implementation and Training
If I could have whatever I wanted, it would be a more intuitive system that helps the vendor obtain...
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CIO
Implementation and Training
The issue we had during the vendor's training was with the trainers. The staff members weren't as...
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CIO
Functionality and Upgrades
MEDITECH is very good at providing new technology. We got rid of other systems because we got...
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Manager
ROI / Cost (care and feeding)
MEDITECH does not nickel-and-dime. Some people would say they do, but MEDITECH is like any other...
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Manager
Technology
I know that MEDITECH tries to deliver new technology, but they are usually a little behind the...
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Manager
Lessons Learned
MEDITECH is not as proactive as they should be, but the system performs the basic functions that we...
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Director
Functionality and Upgrades
MEDITECH's software has its challenges. That is really sad considering how much we pay for that...
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Director
ROI / Cost (care and feeding)
MEDITECH nickel-and-dimes a few thousand dollars every time we turn around.
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VP/Other Executive
ROI / Cost (care and feeding)
MEDITECH is pretty up front about their costs, so there are not any surprises. When we buy a module,...
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VP/Other Executive
Functionality and Upgrades
The system is not on the web, and it is complicated. The non-web-based MEDITECH products are a...
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VP/Other Executive
Relationship
MEDITECH is not only developing to improve but also, more importantly, listening to us. With...
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VP/Other Executive
Service and Support
Sometimes MEDITECH becomes aware of things but doesn’t let all their customers know about them. We...
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VP/Other Executive
Other Observations & Comments
In terms of A/R days, cash collections, and those kinds of things, we have definitely achieved...
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VP/Other Executive
Relationship
We recommend MEDITECH to others all the time. The system has value, and we get a lot for our money....
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CIO
Functionality and Upgrades
Nothing changed with MEDITECH's patient accounting tool with the new Expanse platform. The changes...
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Director
Functionality and Upgrades
We had to build the system, and MEDITECH helped. MEDITECH was there to guide us and did some of the...
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Director
Functionality and Upgrades
The Expanse system gives us a lot more information. On the PFS side, the registration process pretty...
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CEO/President
ROI / Cost (care and feeding)
MEDITECH did not nickel-and-dime; they were good with that. Their fees and their contract were...
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CEO/President
Lessons Learned
There is still a lot to do in order to get to the financial analytics metrics that we want, but I...
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Director
Interfacing and Integration
The system is doing well with supporting our integration goals. MEDITECH keeps their promises.
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Director
Service and Support
Expanse Patient Accounting drives tangible outcomes. The business and clinical analytics have been...
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VP/Other Executive
Implementation and Training
Coming from MEDITECH’s other platform, the revenue cycle system is a complete rebuild, so there are...
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VP/Other Executive
Functionality and Upgrades
MEDITECH could improve the usability of the system's user interface. With certain things that users...
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VP/Other Executive
Implementation and Training
There are so many things going on with MEDITECH. Right now, they have been doing a fairly good job...
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VP/Other Executive
Functionality and Upgrades
The MEDITECH products are a lot easier to use than they used to be, especially this version of the...
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VP/Other Executive
Technology
The vendor is staying on top of delivering new technology. They are trying their best to keep up...
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Manager
Other Observations & Comments
Overall, the move to MEDITECH has been good for us. There are still a few little things where we...
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Manager
Service and Support
When we have issues, we send tickets to the vendor. Moving to MEDITECH's product was a big change...
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Manager
Lessons Learned
I would tell my peers that the product is great and that we have seen benefits from it. The system...
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CIO
ROI / Cost (care and feeding)
The application was totally rewritten. It is new. There are good features and things that need some...
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CIO
Other Observations & Comments
The statements in the system need some work. One of the issues is that when a payment comes in and...
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Manager
Service and Support
The specialists from MEDITECH that worked on our implementation were so heavily specialized. They...
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Manager
Technology
From an HIT perspective, the system is harder to support now than it was a few years ago because...
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CIO
Other Observations & Comments
We have enjoyed MEDITECH's system. We definitely have to do some more charge forwarding, but we have...
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