Expanse Patient Accounting Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Value
Expanse Patient Accounting is part of our long-term plans because of our size. Ideally, we would...
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Relationship, Product
I hardly ever hear from any of MEDITECH’s executives. The new technology that MEDITECH delivers is...
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Product, Value
MEDITECH isn't integrated with another EHR that our physicians are using. Additionally, the bills go...
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Value
MEDITECH definitely listens to us. There are always little upgrade things and new things that...
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Product
I would like to see MEDITECH develop new AI tools for evaluating claims that are going out so that I...
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Product
MEDITECH could have better tracking in the solution. If a claim goes out clean, we expect payment...
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Operations
MEDITECH made us get an outside firm for training, but we picked well with what we did, so I am okay...
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Product
I would like MEDITECH to enhance some things, and there is always something more we want. In Expanse...
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Culture, Product
Expanse Patient Accounting is pretty straightforward in terms of what it can do.
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Relationship
I don't talk with MEDITECH's support people as often as I used to, but they have a ticketing system....
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Product
The only thing I don't like is that with MEDITECH's system, each group only knows its part. However,...
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Product
Expanse Patient Accounting is more forgiving than other systems we have had. If we make an error, it...
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Product
Expanse Patient Accounting is very user-friendly, but there are some areas that I don't particularly...
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Relationship, Product
I never had issues with MEDITECH until a recent update that caused issues with the dashboard. The...
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Relationship
I have the personal cell phone numbers of people at MEDITECH, and I don’t use those often, but when...
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Product
I have seen Expanse Patient Accounting have a few little hiccups in some places, but I have also...
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Operations
Initially, the people who were doing our training were trained by MEDITECH, but we haven't used a...
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Relationship, Operations
We use the vendor's ticketing system. We can also call the vendor on the phone from time to time....
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Relationship, Product
MEDITECH is pretty good. We have not had any problems with any of the updates for Expanse Patient...
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Product
MEDITECH could improve a few criteria options that we asked for a couple of years ago and haven't...
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Value
I would retire if I had to switch vendors. I am very happy with MEDITECH. The system could always be...
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Operations
The vendor's training is lacking. We need more virtual training or a pathway to train new employees....
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Product
The functionality could always be better, but Expanse Patient Accounting meets our needs. If Expanse...
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Relationship
MEDITECH has definitely gotten better over the years about responding when we have issues. We can...
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Product
Expanse Patient Accounting is what it is, so it is not developing as much as MEDITECH's EHRs. Also,...
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Relationship, Product
I like the versatility of Expanse Patient Accounting. We have multiple service lines that all have...
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Operations
MEDITECH has really good training available, though there could be more. For my role, I deal with...
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Culture, Value
Lately, my issue with Expanse Patient Accounting has been interfaces. We have other products that we...
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Operations, Product
We get upgrades for Expanse Patient Accounting, and we stay up-to-date. We love the upgrades....
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Culture, Product
The expectation that the product works as promoted is just not there whenever the Expanse Patient...
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Culture, Relationship, Product
When we are trying to fix things in Expanse Patient Accounting that we think should be working,...
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Relationship
MEDITECH does work toward their promises, but whether they actually get there is a different story....
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Operations
MEDITECH does have some training, but sometimes I don't think they know themselves. So, there is...
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Loyalty
I don't see us changing Expanse Patient Accounting. I am sure there are better things, but it looks...
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Product
I like that I can go in Expanse Patient Accounting and find what I am looking for. I am sure there...
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Relationship
With some of our issues that we open with MEDITECH, we don't get timely responses, and we do have to...
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Relationship
If MEDITECH finds issues, they send information out to all their customers and alert them that a...
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Relationship, Product
Expanse Patient Accounting meets our needs, and MEDITECH is very good to work with. They have a...
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Value
In healthcare, it feels like everything is very expensive, but that is the nature of software....
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Operations
The biggest downfall is the limitation of sessions. When MEDITECH switched the product to being web...
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Value
MEDITECH didn't have a financial package that was functional and that would allow us to do our...
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Relationship, Operations, Product
Sometimes, there seems to be a gap between the people building Expanse Patient Accounting and the...
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Product
The customizability in Expanse Patient Accounting is very nice. We have very specific billing rules,...
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Culture, Value
When we went live with Expanse Patient Accounting, it was hard because MEDITECH marketed the...
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Relationship
Sometimes MEDITECH’s customer service is a little lacking in giving us what we need. Their support...
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Operations
MEDITECH is getting better at training. They are offering more training. Once we know how to use the...
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Product
With Expanse Patient Accounting, things aren't working, and we can't even get certain files to...
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Product
MEDITECH’s RCM product is more robust than we have ever had in an EMR. The reporting is better than...
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Product
I would recommend MEDITECH for a small to medium organization or hospital group mostly because of...
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Relationship, Operations
MEDITECH does a great job with trying to keep up with what is truly needed in healthcare. I would...
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Product
There is a scanning piece in Expanse Patient Accounting that still requires us to manually scan...
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Product, Value
There are new worklists in Expanse Patient Accounting, so there is better monitoring of individual...
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Relationship
MEDITECH could improve their timing for doing and delivering things. That takes programming and is...
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Loyalty, Value
I probably would not buy Expanse Patient Accounting again. We are moving to another platform in the...
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Product, Value
MEDITECH could improve the charge capture piece from clinical modules. Charge capture is rising to...
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Operations
I would like to see MEDITECH provide more interaction with training and not force the customers to...
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Product
We have always been a MEDITECH customer. My favorite thing about Expanse Patient Accounting in the...
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Product
We have all of our hospitals and clinics in one system, and Expanse Patient Accounting makes it much...
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Loyalty, Product
Once our IT team gets up and running with everything they need in Expanse Patient Accounting, I am...
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Product, Value
I would definitely purchase MEDITECH's product again. It just allows a lot of good stuff. We can...
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Product
The product has a lot of shortcomings in interoperability. Integration, especially with billing...
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Loyalty, Relationship
A lot of times, I can email the account representative or the specific manager of an area and tell...
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Operations
I would like to see our MEDITECH contact person on-site for our individual modules to do at least a...
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Operations, Product
Expanse Patient Accounting is very customizable, but that makes it hard to support because every end...
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Product
I would like to have easier reporting options all the way through the revenue stream in Expanse...
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Loyalty, Product
I like that Expanse Patient Accounting ties in financial pieces. The vendor has a financial status...
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