Expanse Patient Accounting
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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CIO

MEDITECH's system is pretty comprehensive and quite flexible. The vendor has continued to modify and...

Jun 2022
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Manager

MEDITECH's support people are knowledgeable. When we have a concern, the vendor has a good...

May 2022
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Manager

Expanse Patient Accounting is meeting our needs. The product is stable, and our financial people are...

May 2022
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Director

Expanse Patient Accounting is very customizable, and it works well. We have had to spend a lot of...

May 2022
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Manager

MEDITECH didn't offer us any hands-on training. They only have a product and resource page on their...

May 2022
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Director

Our business office staff is happy with the solution. They very much like the financial status up...

Apr 2022
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Director

MEDITECH charges for each module, but they don’t charge for enhancements within the module or for...

Apr 2022
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CIO

MEDITECH is a really good partner. Their software is affordable, and we are getting a good value....

Apr 2022
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CIO

The vendor has a quarterly road map, and we can listen to what is on the road map and what is being...

Apr 2022
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CIO

Our business office has always been satisfied because MEDITECH has been doing patient accounting...

Apr 2022
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Director

MEDITECH is getting better at integration. They have made great strides. The vendor has always been...

Feb 2022
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Director

MEDITECH has a good ticketing system. We sometimes have to go up the ladder to get attention paid to...

Feb 2022
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Director

MEDITECH's system lags behind most of the time from a new-technology perspective. We are all...

Feb 2022
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Director

The vendor reaches out periodically from their programming side to get client feedback on the...

Feb 2022
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CIO

With Expanse Patient Accounting, our workflows changed dramatically compared to the previous...

Feb 2022
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CIO

The one minor issue we have is that when we look at the unbilled things, we see the total unbilled...

Feb 2022
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Director

I have seen MEDITECH’s customer service wax and wane over the years. The vendor has turned a corner...

Feb 2022
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Director

One of the issues we have in the revenue cycle is the need to be able to have multiple screens open...

Feb 2022
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Director

I have always been a big fan of MEDITECH's system. Historically, it was more of a finance-focused...

Feb 2022
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Director

MEDITECH doesn't make a lot of promises, but they are getting better at considering client ideas. I...

Feb 2022
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Director

MEDITECH’s programmers sit on an island away from each other and from different modules, so getting...

Feb 2022
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Director

Whenever we add new things to the system, there is a charge. To interface MEDITECH's system with...

Feb 2022
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Director

MEDITECH used to assign analysts that were very well versed on the modules to help with upgrades,...

Feb 2022
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Director

Expanse Patient Accounting works well. I can always give five ideas to make any software better, and...

Feb 2022
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CIO

We use MEDITECH’s product for patient accounting, and using it has gone well for us. We don't have...

Feb 2022
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CIO

We were very proud of our transition onto Expanse Patient Accounting. We were dropping claims a few...

Feb 2022
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CIO

MEDITECH’s support is very good. Every time we have any kind of issue, the support staff is right...

Feb 2022
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CIO

Obviously, we always want better pricing for interfaces, but I don't feel like the vendor is out of...

Feb 2022
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VP/Other Executive

We are in a good place, but it took a very long time to get there. Our implementation with MEDITECH...

Jan 2022
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VP/Other Executive

The product is for a hospital setting, but MEDITECH never comes out with any regulatory or...

Jan 2022
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VP/Other Executive

The vendor's executives, including the president of MEDITECH, make themselves available, and...

Jan 2022
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VP/Other Executive

MEDITECH listens to their clients' ideas, but that doesn’t mean that they deliver the ideas. There...

Jan 2022
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VP/Other Executive

MEDITECH is very reasonably priced. We get what we pay for, but what we get is all relevant. If the...

Jan 2022
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Director

Expanse Patient Accounting is fully integrated. Everything flows into it. We have excellent A/R...

Jan 2022
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Director

We are happy with MEDITECH, and the system is cost effective. We made a good decision.

Jan 2022
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Director

The vendor's charges tend to be minimal, but they do charge for a lot of things. I lean toward...

Jan 2022
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Director

The vendor could improve the way they respond to the issues we send them. MEDITECH tends to waste a...

Jan 2022
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Manager

It is really hard to ensure that we are all speaking the same language when we talk to MEDITECH's...

Jan 2022
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Manager

We have been working on the way our statements look, but the system doesn't have a lot of options to...

Jan 2022
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Analyst/Coordinator

MEDITECH doesn't normally promise anything they aren't sure they can follow through on. They keep...

Jan 2022
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Analyst/Coordinator

MEDITECH definitely lacks in terms of implementation. The biggest problem is training. There isn't a...

Jan 2022
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Analyst/Coordinator

Some little things in the Expanse platform don't meet our needs. The ambulatory module has no...

Jan 2022
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Analyst/Coordinator

MEDITECH does well with staying on top of regulatory items and coming out with new things. I am...

Jan 2022
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Analyst/Coordinator

MEDITECH is weak in terms of the relationship. They have been lacking in support, but that might be...

Jan 2022
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Analyst/Coordinator

We have a lot of problems with our state reporting, which is essential. I understand MEDITECH has to...

Jan 2022
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Manager

We have been on calls with the vendor executives, but those calls don't change the product or outcomes....

Jan 2022
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Manager

MEDITECH's system is cheaper than other systems, but that doesn't matter. We still want the system...

Jan 2022
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Manager

MEDITECH tells us that they do trainings and have webinars, but those don't really get to the meat...

Jan 2022
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CIO

We have actually been with MEDITECH for a long time, and the revenue cycle system is probably one of...

Jan 2022
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CIO

We have always had a great partnership with MEDITECH. They are responsive and easy to work with. We...

Jan 2022
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Director

I really like Expanse Patient Accounting. Customers really have to take the time up front to get...

Nov 2021
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Director

When we were on the old version of MEDITECH's system, if the billers wanted to write something off,...

Nov 2021
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Director

The ability to do select reports is greatly enhanced in Expanse Patient Accounting compared to the...

Nov 2021
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Director

When another facility came onto our Expanse Patient Accounting system, the conversion was definitely...

Nov 2021
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Director

I love the vendor's support. Most of the things we have wanted to integrate have been fine. We...

Nov 2021
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Director

Ease of use is very subjective because it depends on what users are used to. I find Expanse Patient...

Nov 2021
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Manager

We have had to purchase different EMR systems to fill some gaps in Expanse Patient Accounting. I...

Nov 2021
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Manager

The only downside with MEDITECH is that if they don't have something that requires development, it...

Nov 2021
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Manager

Our future satisfaction depends on whether there are any issues with the software. So far, things...

Nov 2021
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Director

Expanse Patient Accounting is probably good for small or midsized organizations. The system is very...

Nov 2021
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Director

A pain point is that the system doesn't always function as needed for provider-based hospitals and...

Nov 2021
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Analyst/Coordinator

Expanse Patient Accounting is a stable product. We can depend on it for years to come. It might not...

Oct 2021
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Analyst/Coordinator

Expanse Patient Accounting interacts with all of the pieces in the MEDITECH platform. Everything is...

Oct 2021
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Analyst/Coordinator

When I give a task to MEDITECH for Expanse Patient Accounting, they know the urgency and work with...

Oct 2021
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Analyst/Coordinator

MEDITECH does not look at different hospitals with similar known issues and make changes according...

Oct 2021
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CIO

MEDITECH could do better with new development. We have made many new suggestions that MEDITECH isn't...

Oct 2021
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CIO

For a small- to medium-sized health system, Expanse Patient Accounting has an awesome value. I would...

Oct 2021
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Director

We have had a few issues recently with things that the vendor has really been able to jump on and...

Sep 2021
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Director

On the billing side, I have heard our revenue cycle director say that we have two or three different...

Sep 2021
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Director

The training that we receive when MEDITECH upgrades something is usually less about technically...

Sep 2021
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Director

Our abstract coding desktop has never worked, and that is something that we would get some important...

Sep 2021
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Manager

MEDITECH is really good at their customer service. They have a website that is really easy to use....

Aug 2021
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Manager

MEDITECH is good at continuing to do updates. They send us specific information about what is being...

Aug 2021
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Manager

MEDITECH has been really good about staying on top of things since we have gotten them. They stay...

Aug 2021
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Manager

Some of the reports are limited, and that makes it hard to drill down on specific things. MEDITECH...

Aug 2021
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Director

So far, the solution has been good for our organization. We are in a better spot than we were before...

Aug 2021
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Director

It seems like we always have to reach out to MEDITECH when there is an issue. The vendor could be...

Aug 2021
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Director

MEDITECH as a company has three major branches. The first branch is software development, but we...

Aug 2021
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CIO

The revenue cycle things work fine for hospital billing, but the system is still very manual for...

Jul 2021
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Director

We had to spend a ton of money to get the solution live. I wish that hadn’t been the case. The gaps...

Jul 2021
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Director

MEDITECH's strong point is the integration. I hate to give them credit for stability, but I would...

Jul 2021
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Director

The data repository is a good thing. MEDITECH has a database that ties all the transaction data...

Jul 2021
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Director

I wish MEDITECH had advanced analytics. They have a detrended correspondence analysis module, but it...

Jul 2021
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