MyHealth Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Relationship
There is a really broad range of responsiveness from MEDITECH. Some of our tickets can be...
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Relationship
In comparison to other similar applications that are available now, I think we would probably go...
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Product
MyHealth is a pretty strong solution, but the shortfall is that patients can't use the portal to...
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Relationship
MEDITECH’s innovation is not perfect, but they definitely value our input. If we suggest any...
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Value
With MEDITECH, pretty much everything we need is encapsulated within our agreement. They do not say...
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Product
I would recommend the solution to an organization that is similar to us; an organization that can't...
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Product
The end user's ease of use and ease of access with MyHealth is great. For what it is, it is a very...
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Operations
We found early on in the first couple of years that we did not get a lot of benefit from MEDITECH’s...
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Operations
The MEDITECH specialist we have talks really fast. This person gets us answers, but the training and...
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Product
We are doing testing with MyHealth on virtual visits. If that goes well, it would solve a lot, but I...
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Product
The primary reason patients use MyHealth is to get access to their results. It is also nice to have...
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Product
We had our struggles with MyHealth, but we’ve also had a couple of updates. We had a really big...
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Product
For us, the medication refill functionality in MyHealth and scheduling appointments with a provider...
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Loyalty, Product
We are pretty happy with MEDITECH. They have a pretty good product road map, but it is tricky...
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Product
MEDITECH currently doesn't allow patients who aren't already in the system to use some of the tools....
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Product, Value
I would rate the system at the top of the scale for its ease of use, if not for the fact that the...
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Product
I like MyHealth's ease of use. The system allows our patients to see our patient portal in a more...
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Relationship, Operations
MEDITECH's support isn't as quick as the support of one of our other vendors because MyHealth is a...
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Loyalty, Relationship
I wish MEDITECH nothing but the best, but their future will be challenging for all their customers...
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Culture, Value
MEDITECH’s pricing is pretty straightforward, and we know what we are going to pay for. Some things,...
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Product
MyHealth's portal itself is easy to use, but the login and sign-up routine causes issues because...
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Operations
During our training, it was a challenge to get training that we could get our staff members to. We...
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Product
MEDITECH is a little bit behind when it comes to AI, the ability to confirm insurance availability,...
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Relationship
With MEDITECH's support, we have to submit issues. Those issues will circle for months, and it feels...
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Loyalty
MEDITECH's system is certainly part of our long-term plans. I think that MyHealth's patient portal...
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Relationship
MEDITECH has gone above and beyond. Their senior-level people have visited with us, so they have...
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Operations
MEDITECH has gotten better with training. However, if MEDITECH is going to have enhancements, they...
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Product
There is not a lot of flexibility with MyHealth from the perspective of how we build some things....
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Relationship
The product itself is easy for end users to use, and the new cloud-based version is much better than...
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Product
I love the new look and new functionality. I cannot wait to get the updated portal.
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Relationship, Operations, Product
There is something that I would like the vendor to do, but I don't know whether it is possible. If I...
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Product
Many of the tickets that I get from patients are because the patients don't understand where...
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Operations
There really isn’t any training for Patient and Consumer Health Portal. It is pretty intuitive.
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Product
We would like to have a better way to view reports. They need to be sorted in a different way. Right...
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Loyalty
MEDITECH has a whole new redesign of the portal that they are working on, and from what I have seen,...
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Product
Messaging and communicating with providers on the solution is easy as long as we have a relationship...
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Relationship, Product
MEDITECH could allow the customer some level of customization in the solution. The vendor could also...
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Loyalty, Product
The issue is not so much the portal functionality, but we do struggle with the solution because we...
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Loyalty
I don't think that our overall satisfaction with the product is going to get any better. Once...
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Product
MEDITECH's portal isn't terrible, but many organizations use different portals from other vendors. I...
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Relationship, Product
We have had a few little issues with this solution. We are still trying to work some of them out....
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Loyalty, Relationship, Product
MEDITECH is working on improvements, and I think that they listen to their customers and try to...
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Operations, Product
MEDITECH offers best practices regarding what our registration clerks could say to patients to help...
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Product
Patient and Consumer Health Portal works really well in that it is easy to navigate. Signing up is...
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Relationship
If MEDITECH is going to have a planned outage or downtime for an upgrade, they are proactive about...
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Loyalty, Product
Overall, I like the upgrades that MEDITECH is going to do in the near future. However, the one thing...
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Product
Internally, I think Patient and Consumer Health Portal works well with any of our patient records...
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Relationship
If the person who gets our help desk ticket can't help us with our problem, they move it to someone...
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Operations
The initial training for the solution went really well. However, in terms of ongoing training, I...
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Relationship, Operations
Before going live with the solution, we met with our specialist from MEDITECH, and they helped us go...
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Relationship
MEDITECH regularly gives us road maps and delivers on those. They also give us expected timelines on...
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Loyalty
At one point, I had to ask MEDITECH for something for a really long time before it became available....
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Relationship
With MEDITECH's support, I don't get answers when I work on something. That is a lengthy process. I...
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Product, Value
I want to be able to do self-scheduling with the system, but I am not sure whether that is a...
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Value
MEDITECH charges here and there for things that they shouldn't charge for, like new regulatory...
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Relationship
MEDITECH sends out notifications when there are glitches in the system, and they will give us...
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Product
MEDITECH's patient portal is easy to use. I don't see any issues with it. However, that portal is...
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Culture, Value
MEDITECH is making an upgrade to their platform to make it more modern looking, and I have yet to...
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Loyalty, Relationship, Product
MEDITECH needs to get off the older language coding model. They keep just fluffing it and not really...
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Relationship
MEDITECH has good support, and I have a good representative there. They are always looking at things...
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Loyalty
MEDITECH is looking at refreshing and revamping Patient and Consumer Health Portal to modernize it....
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Relationship, Product
I have a big generational age gap of end users, and if someone is on the lower end of that...
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Relationship
MEDITECH’s support team has gone through a transition, so the vendor is getting their whole support...
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Commentary Summary
Comment Type Breakout