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MyHealth Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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VP/Other Executive

Loyalty, Product

We are pretty happy with MEDITECH. They have a pretty good product road map, but it is tricky...

Feb 2026
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VP/Other Executive

Product

MEDITECH currently doesn't allow patients who aren't already in the system to use some of the tools....

Feb 2026
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CIO

Product, Value

I would rate the system at the top of the scale for its ease of use, if not for the fact that the...

Dec 2025
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CIO

Product

I like MyHealth's ease of use. The system allows our patients to see our patient portal in a more...

Dec 2025
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CIO

Relationship, Operations

MEDITECH's support isn't as quick as the support of one of our other vendors because MyHealth is a...

Dec 2025
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CIO

Loyalty, Relationship

I wish MEDITECH nothing but the best, but their future will be challenging for all their customers...

Dec 2025
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CEO/President

Culture, Value

MEDITECH’s pricing is pretty straightforward, and we know what we are going to pay for. Some things,...

Dec 2025
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Analyst/Coordinator

Product

MyHealth's portal itself is easy to use, but the login and sign-up routine causes issues because...

Dec 2025
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CEO/President

Operations

During our training, it was a challenge to get training that we could get our staff members to. We...

Dec 2025
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CEO/President

Product

MEDITECH is a little bit behind when it comes to AI, the ability to confirm insurance availability,...

Dec 2025
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CEO/President

Relationship

With MEDITECH's support, we have to submit issues. Those issues will circle for months, and it feels...

Dec 2025
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CEO/President

Loyalty

MEDITECH's system is certainly part of our long-term plans. I think that MyHealth's patient portal...

Dec 2025
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CIO

Relationship

MEDITECH has gone above and beyond. Their senior-level people have visited with us, so they have...

Nov 2025
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Director

Operations

MEDITECH has gotten better with training. However, if MEDITECH is going to have enhancements, they...

Sep 2025
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Director

Product

There is not a lot of flexibility with MyHealth from the perspective of how we build some things....

Sep 2025
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Nurse

Relationship

The product itself is easy for end users to use, and the new cloud-based version is much better than...

Aug 2025
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CMIO

Product

I love the new look and new functionality. I cannot wait to get the updated portal.

Jul 2025
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Director

Relationship, Operations, Product

There is something that I would like the vendor to do, but I don't know whether it is possible. If I...

Jul 2025
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Director

Product

Many of the tickets that I get from patients are because the patients don't understand where...

Jul 2025
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CIO

Operations

There really isn’t any training for Patient and Consumer Health Portal. It is pretty intuitive.

May 2025
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CIO

Product

We would like to have a better way to view reports. They need to be sorted in a different way. Right...

May 2025
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CIO

Loyalty

MEDITECH has a whole new redesign of the portal that they are working on, and from what I have seen,...

May 2025
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CIO

Product

Messaging and communicating with providers on the solution is easy as long as we have a relationship...

May 2025
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CIO

Relationship, Product

MEDITECH could allow the customer some level of customization in the solution. The vendor could also...

May 2025
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CIO

Loyalty, Product

The issue is not so much the portal functionality, but we do struggle with the solution because we...

May 2025
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CISO

Loyalty

I don't think that our overall satisfaction with the product is going to get any better. Once...

Apr 2025
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CISO

Product

MEDITECH's portal isn't terrible, but many organizations use different portals from other vendors. I...

Apr 2025
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Analyst/Coordinator

Relationship, Product

We have had a few little issues with this solution. We are still trying to work some of them out....

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

MEDITECH is working on improvements, and I think that they listen to their customers and try to...

Apr 2025
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Analyst/Coordinator

Operations, Product

MEDITECH offers best practices regarding what our registration clerks could say to patients to help...

Apr 2025
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Analyst/Coordinator

Product

Patient and Consumer Health Portal works really well in that it is easy to navigate. Signing up is...

Apr 2025
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Analyst/Coordinator

Relationship

If MEDITECH is going to have a planned outage or downtime for an upgrade, they are proactive about...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

Overall, I like the upgrades that MEDITECH is going to do in the near future. However, the one thing...

Apr 2025
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Analyst/Coordinator

Product

Internally, I think Patient and Consumer Health Portal works well with any of our patient records...

Apr 2025
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Analyst/Coordinator

Relationship

If the person who gets our help desk ticket can't help us with our problem, they move it to someone...

Apr 2025
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Analyst/Coordinator

Operations

The initial training for the solution went really well. However, in terms of ongoing training, I...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

Before going live with the solution, we met with our specialist from MEDITECH, and they helped us go...

Apr 2025
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Director

Relationship

MEDITECH regularly gives us road maps and delivers on those. They also give us expected timelines on...

Apr 2025
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Director

Loyalty

At one point, I had to ask MEDITECH for something for a really long time before it became available....

Apr 2025
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Director

Relationship

With MEDITECH's support, I don't get answers when I work on something. That is a lengthy process. I...

Apr 2025
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Director

Product, Value

I want to be able to do self-scheduling with the system, but I am not sure whether that is a...

Apr 2025
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Director

Value

MEDITECH charges here and there for things that they shouldn't charge for, like new regulatory...

Apr 2025
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Director

Relationship

MEDITECH sends out notifications when there are glitches in the system, and they will give us...

Apr 2025
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Director

Product

MEDITECH's patient portal is easy to use. I don't see any issues with it. However, that portal is...

Apr 2025
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Director

Culture, Value

MEDITECH is making an upgrade to their platform to make it more modern looking, and I have yet to...

Apr 2025
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Director

Loyalty, Relationship, Product

MEDITECH needs to get off the older language coding model. They keep just fluffing it and not really...

Apr 2025
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Director

Relationship

MEDITECH has good support, and I have a good representative there. They are always looking at things...

Apr 2025
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Director

Loyalty

MEDITECH is looking at refreshing and revamping Patient and Consumer Health Portal to modernize it....

Apr 2025
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Director

Relationship, Product

I have a big generational age gap of end users, and if someone is on the lower end of that...

Apr 2025
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Director

Relationship

MEDITECH’s support team has gone through a transition, so the vendor is getting their whole support...

Apr 2025
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