Patient Connect (powered by Artera) Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Operations, Product, Value
Patient Connect allows our front desk people more time to do their work. However, right now,...
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Relationship, Product
Most of the issues are around the support we receive from MEDITECH regarding usage of the product....
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Relationship
Our experience with MEDITECH has been a little bit of a roller coaster. Previously, they were not...
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Product
Compared to what we were doing, which was patient phone calls, Patient Connect is a lot easier. It...
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Relationship
We have been with MEDITECH for a very long time, so their support is what we expect and what we...
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Loyalty, Product
The main issue with Patient Connect is that it is limited. It only works for patients who have...
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Operations
MEDITECH could improve the training if it were available as needed when we struggle, and it is not....
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Loyalty, Relationship, Value
MEDITECH is not even driving us into the twenty-first century. However, I have talked to a few...
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Relationship
Whether I would recommend Patient Connect to someone would depend on whether they were a MEDITECH as...
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Loyalty, Product
I truly like the idea that we do not have to stress over the integration. When changes are made in...
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Culture, Value
We have not been hit with any extra bills. Patient Connect was actually presented to us as a really...
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Loyalty
As someone from an older generation, I think that my peers, my parents, and I are looking for our...
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Relationship
What we have works, and MEDITECH’s support is always there for us. The support has been okay.
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Loyalty, Operations
I was originally very satisfied with how quickly we were able to put the portal in place and how...
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Culture, Operations, Product
The setup, the configuration, and the way patients would use Patient Connect were misrepresented by...
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Product
Patient Connect partners well with MEDITECH's other software. Because we are a MEDITECH as a Service...
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Relationship
Our client executive is extremely responsive. They check in a lot. They know all our leaders by name...
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Relationship
MEDITECH's customer support is very helpful, but sometimes, we feel like we are telling MEDITECH how...
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Product
Patient Connect is a phenomenal tool. Users can do many things in the system. I am still having...
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Loyalty, Product
The Patient Connect team has worked to minimize the number of texts from the system. Some people...
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Relationship
MEDITECH uses Patient Connect well. MEDITECH also has phenomenal people who understand the system...
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Relationship, Product
I consider Patient Connect and MEDITECH to be two completely separate entities. They don't operate...
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Product, Value
Everything that MEDITECH has said Patient Connect can do or will do has been done. Patient Connect...
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Operations
MEDITECH's implementation of Patient Connect was very good. Our implementation specialist was...
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Loyalty, Product
When we first implemented Patient Connect, I think I would have rated the vendor's support of our...
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Product
I think that Patient Connect is doing a lot of the things that we want, and MEDITECH is adding a...
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Relationship
MEDITECH's support people are excellent. We normally have responses within the hour, and things are...
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Culture, Value
MEDITECH does avoid charging for every little thing. We pay a flat fee for Patient Connect, and we...
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Operations, Product
There are a few little things that aren't readily apparent to end users when they are in Patient...
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Culture, Relationship, Product
It took a long time for a text-to-pay feature to get put into the system. Early on, it was something...
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Relationship
The only person who can really do anything for us is our Patient Connect support specialist. If they...
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Operations
The initial training for Patient Connect was extremely good. However, there hasn't really been much...
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Loyalty
Patient Connect is part of our long-term plans. We are still very interested in Patient Connect,...
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Relationship
MEDITECH's support team is not bad; it is just not the greatest. We often reach out about issues but...
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Relationship
MEDITECH does a good job of customer service. They are a good partner.
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Value
Patient Connect met the needs of the organization and has provided a positive outcome. Also, the...
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Loyalty
My likelihood to recommend Patient Connect would rate just below the top of the scale because it is...
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Loyalty, Product
There are more things MEDITECH is going to be doing with Patient Connect, but it is not fully there...
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Product
The ease of use is about the same as it is with most medical records. However, we still have had a...
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Value
MEDITECH nickel-and-dimed us on everything. They wouldn't do well in the hospital business because...
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Culture, Value
MEDITECH didn't keep quite a few of their promises. We were misled numerous times on the cost...
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Operations
Patient Connect had an easy road map to get it onboarded. MEDITECH had knowledgeable people on the...
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Culture, Relationship
Our account manager from MEDITECH is extremely good. Whenever we ask for something or have problems,...
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Product
Patient Connect is probably one of the best products we have ever seen from MEDITECH. We are...
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Product, Value
Patient Connect has helped with our high no-show rates because people used to schedule some...
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Operations
Training isn't something that MEDITECH does well. It would be beneficial if there were routine...
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Culture, Operations
It would be good if MEDITECH could have some training. They don't provide any training. There is no...
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Product
I would recommend Patient Connect because that is what I’m using, but it is tricky because I haven't...
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Relationship
The executive on the account is wonderful, and I have to work with this person frequently because my...
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Relationship
Right now, I have to log a ticket with MEDITECH when we need messages changed, and the vendor takes...
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Product
I would like to see Patient Connect and the patient portal talk better with each other. There is...
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Product
Patient Connect is a good product, and it works well with MEDITECH’s EHR. We use Patient Connect...
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Commentary Summary
Comment Type Breakout