Patient Connect (powered by Artera) Commentary

Filtered view: All

We have a specific analyst from MEDITECH who is always the same, and they are very responsive and...

Patient Connect has been very solid. Whenever we have questions or issues, those get resolved pretty...

MEDITECH needs to get a little more aggressive with their AI efforts. I know MEDITECH is developing...

Patient Connect allows our front desk people more time to do their work. However, right now,...

Most of the issues are around the support we receive from MEDITECH regarding usage of the product....

Our experience with MEDITECH has been a little bit of a roller coaster. Previously, they were not...

Compared to what we were doing, which was patient phone calls, Patient Connect is a lot easier. It...

We have been with MEDITECH for a very long time, so their support is what we expect and what we...

The main issue with Patient Connect is that it is limited. It only works for patients who have...

MEDITECH could improve the training if it were available as needed when we struggle, and it is not....

MEDITECH is not even driving us into the twenty-first century. However, I have talked to a few...

Whether I would recommend Patient Connect to someone would depend on whether they were a MEDITECH as...

I truly like the idea that we do not have to stress over the integration. When changes are made in...

We have not been hit with any extra bills. Patient Connect was actually presented to us as a really...

As someone from an older generation, I think that my peers, my parents, and I are looking for our...

What we have works, and MEDITECH’s support is always there for us. The support has been okay.

I was originally very satisfied with how quickly we were able to put the portal in place and how...

The setup, the configuration, and the way patients would use Patient Connect were misrepresented by...

Patient Connect partners well with MEDITECH's other software. Because we are a MEDITECH as a Service...

Our client executive is extremely responsive. They check in a lot. They know all our leaders by name...

MEDITECH's customer support is very helpful, but sometimes, we feel like we are telling MEDITECH how...

Patient Connect is a phenomenal tool. Users can do many things in the system. I am still having...

The Patient Connect team has worked to minimize the number of texts from the system. Some people...

MEDITECH uses Patient Connect well. MEDITECH also has phenomenal people who understand the system...

I consider Patient Connect and MEDITECH to be two completely separate entities. They don't operate...

Everything that MEDITECH has said Patient Connect can do or will do has been done. Patient Connect...

MEDITECH's implementation of Patient Connect was very good. Our implementation specialist was...

When we first implemented Patient Connect, I think I would have rated the vendor's support of our...

I think that Patient Connect is doing a lot of the things that we want, and MEDITECH is adding a...

MEDITECH's support people are excellent. We normally have responses within the hour, and things are...

MEDITECH does avoid charging for every little thing. We pay a flat fee for Patient Connect, and we...

There are a few little things that aren't readily apparent to end users when they are in Patient...

It took a long time for a text-to-pay feature to get put into the system. Early on, it was something...

The only person who can really do anything for us is our Patient Connect support specialist. If they...

The initial training for Patient Connect was extremely good. However, there hasn't really been much...

Patient Connect is part of our long-term plans. We are still very interested in Patient Connect,...

MEDITECH's support team is not bad; it is just not the greatest. We often reach out about issues but...

MEDITECH does a good job of customer service. They are a good partner.

Patient Connect met the needs of the organization and has provided a positive outcome. Also, the...

My likelihood to recommend Patient Connect would rate just below the top of the scale because it is...

There are more things MEDITECH is going to be doing with Patient Connect, but it is not fully there...

The ease of use is about the same as it is with most medical records. However, we still have had a...

MEDITECH nickel-and-dimed us on everything. They wouldn't do well in the hospital business because...

MEDITECH didn't keep quite a few of their promises. We were misled numerous times on the cost...

Patient Connect had an easy road map to get it onboarded. MEDITECH had knowledgeable people on the...

Our account manager from MEDITECH is extremely good. Whenever we ask for something or have problems,...

Patient Connect is probably one of the best products we have ever seen from MEDITECH. We are...

Patient Connect has helped with our high no-show rates because people used to schedule some...

Training isn't something that MEDITECH does well. It would be beneficial if there were routine...

It would be good if MEDITECH could have some training. They don't provide any training. There is no...

I would recommend Patient Connect because that is what I’m using, but it is tricky because I haven't...

The executive on the account is wonderful, and I have to work with this person frequently because my...

Right now, I have to log a ticket with MEDITECH when we need messages changed, and the vendor takes...

I would like to see Patient Connect and the patient portal talk better with each other. There is...